Hello there,

Thank you for reaching us. While Elementor and WP Bakery do not conflict, it is better to use only one page builder.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Yeah now its fine thanks

Hello there,

Thank you for your interest in our theme. The question you are asking is specific to the vendor management plugin.

Electro is a WooCommerce theme and it supports all the features of WooCommerce. However “Vendor Management” is not a feature of WooCommerce. There are plugins like Dokan, WC Vendors, etc that allow you to extend WooCommerce into a vendor management system.

The theme is compatible with Dokan and WC Vendors, and we provide basic compatibility support. However we do not provide support for its features or non-availability of features.

This question is better answered by plugin developers of the vendor management plugin that you choose to use.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme is compatible with Dokan lite and that is the plugin used in our demos. Dokan pro is premium and will have to be purchased separately.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is not dependent on WP Bakery. You can use the theme without activating Visual Composer. However if you had already used Visual Composer elements in your pages, you’ll have to remove them.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We are happy to answer your questions :

1. There are no comments in product. There are only reviews. You’ll have to rely on third-party plugins or custom coding to allow users to ask questions to the sellers.

2. Order tracking is a default WooCommerce feature. It captures ID and email and displays order details ( updated from admin panel ). There are no purchase code or live tracking.

3. The store locator link is a dummy link and does not link to any real page. If you have multiple stores, you can create a page and use this plugin : https://wordpress.org/plugins/wp-store-locator/

4. Here is our documentation : https://docs.madrasthemes.com/electro/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Thank you, Ibrahim. And how about Category page, Product page, About, etc? If it is compatible with Elementor, shouldn’t we be able to build other pages too with Elementor besides Homepage? Or is it compatible only with Elementor and not Elementor pro? Thanks

Hello again,

Thank you for getting back. Catalog and Product pages are WooCommerce templates and cannot be customized using Elementor. You can do about page and home pages.

The theme is compatible with Elementor. I do not about Elementor Pro as we do not have access to it.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Okay, thank you.

Hello there,

Thank you for purchasing our theme and for reaching us. To not show product title in breadcrumb in single product page, please create a file in your child theme like wp-content/electro-child/woocommerce/global/breadcrumb.php : https://gist.github.com/ibndawood/69fe596a6e32b9cddf44510ac19ac8fc

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, you can use this theme for beauty products.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

it can be RTL with Arabic ?

Hello there,

Thank you for getting back. The theme is RTL compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Frank,

Thank you for purchasing our theme and for reaching us. I had earlier responded to your ticket but unfortunately the email bounced. This is the error I got :

=== Message bounced – Temporary error We were unable to deliver the message to this email address due to connection issues with the remote server or the recipient’s mailbox is full. Please try sending the message again after some time.

Please rectify so that our answers reach you.

To answer your question, the width of the mega menu is set by adding a special class to the parent menu item of the mega menu item. We have documented the special classes here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#making-the-megamenu-dropdown-as-full-width

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you very much I have fixed it. One more question i have on the backend all 5 slides showing but on the frontend suddenly only slides is showing before it was showing all 5. and second where i can remove these option http://prntscr.com/ktfcnr

The options in the screenshot are from Top Bar Right Menu. You can remove them from Appearance > Menus > Top Bar Right

Regarding slides, Slider Revolution works independent of the theme and the theme has no codes that interfere with the way slider revolution works. Please check the slider settings and preview them.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Frank,

Thank you for purchasing our theme and for reaching us. Please do not be sorry about English. It is not our first language either. To answer your questions :

1. The description tab is a text editor, you can add videos there. If you want to have a separate tab for video, you can use custom code to create a new tab : https://docs.woocommerce.com/document/editing-product-data-tabs/ or using a tab manager plugin like this : https://wordpress.org/plugins/wpb-woocommerce-custom-tab-manager/

2. Can you please clarify your second question with a screenshot ?

Thanks, Ibrahim

I sent a response to your email. It bounced with this message “Message dropped – Invalid or problematic address.”. Please check the ticket for response.

Thanks for your help, the email was incorrect

I used method #1 & it’s work.

Glad you’ve updated the theme. Please do not hesitate to reach us if you have any questions related to our theme.

Hello there,

Thank you for purchasing our theme and for reaching us. You need to create a separate page for mobile by following the guide here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1-mobile-2/

Once you’ve a mobile home page, you can set it in Electro > Mobile > Front Page. https://docs.madrasthemes.com/electro/topics/theme-options/mobile/#front-page

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The latest compatible version is 5.5.2. We’ve not yet included 5.5.4. Once we make a new release with 5.5.4, you can update the theme to update the plugin.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

I am sorry I don’t know why the dropdowns won’t work. I am unable to reproduce this issue in any other systems.

sorry mus be some issue with my browser. my question was can we make this kind of top menu drop down https://i.imgur.com/RlqVp1i.png in the right side of the menu ? https://i.imgur.com/ZVOO91f.png

like the top menu have 4 to 5 columns and the side menu have 2 columns. can it have 4 to 5 columns with the same width ?

Hello again,

Yes, it is possible to customize the number of columns you wish to have.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Frank,

Thank you for purchasing our theme and for reaching us. Glad you are satisfied with our theme. To answer your questions :

1. The “Browse categories” is part of “Electro Product Categories” widget. You can change the browse categories text via custom PHP. Please add this custom PHP to your child theme’s functions.php : https://gist.github.com/ibndawood/a7c7d2ac47d69b4b1b803817374a8ec1

2. Please add this custom CSS to Appearance > Customize > Additional CSS to center align the footer credit block : https://gist.github.com/ibndawood/4de04c217626924ff065987d6571caeb

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thanks for your advice was useful to solve my question

Hello there,

Thank you for purchasing our theme and for reaching us. Product import process works independent of the theme. The theme plays no role in it.

WooCommerce includes a CSV importer which is now part of core WooCommerce. https://docs.woocommerce.com/document/product-csv-importer-exporter/ It allows you to import attributes as well as other meta information.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am not sure if the theme is compatible with this plugin. Please email our support with this plugin and we’ll check if it is easy to make the plugin compatible.

Please note compatibility for third-party plugins are outside of support scope. We try our best to support but we may not be able if it takes much time or is complex.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Are you referring to the footer copyright bar. You can change the background color using this Custom CSS :

.copyright-bar { background-color: #fff; }

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks and I will change the font color Footer Credit?

You can add this :

.copyright-bar, .copyright-bar a, .copyright-bar strong { color: #000; }

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim