Hello,

Thank you for taking interest in our Bridge theme. We cannot provide you money back guarantee, unfortunately. Here you could check refund policy https://themeforest.net/page/author_refund_policy Or you could explain to us what are you looking for and which layout should be achieved and we will try to help you with.

Best, Qode

Hello thanks for your replay i want to make LMS site, but as i check some demo with gtmetrix and another tools see your theme performance is not well, so i need to check it with cache and minify plugins, how performance will be?! your demo have alot CSS and JS files need to minify and combine, also resized image.. do you have idea about this issue? Have a nice time..

Hi again,

Thank you for writing in! Please note, Bridge is multi purpose theme with a lot of features and elements, and theme demos were not optimized for speed, but users can fix this by following instructions from some testing tool like GTmetrix – by enabling gzip, installing caching plugin and by using CDN. We have positive feedback from some users that they were able to optimize Bridge theme to load for 2 seconds. Of course good hosting plan will also have great impact on site speed.

You are welcome!

Best, Qode

I also tried to add the Purchase code manually and I received the same results…

Look, what I need is to know how can take off or change the color for the cover mask on the Background/Banner Image, at the user Account area?

Hello,

Please, reach us here support@qodeinteractive.com and include your purchase code so we could help you there. Thanks

Qode

Hi,

Please, open a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and help you there. Thanks

Qode

Hi, It is not working in windows google chrome only.

Hi,

Thank you for this info. We really need to check this closer. Just submit ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access so member of our support team could investigate.

Best regards, Qode

Hi,

Thank you for choosing Bridge. There is no need to activate plugins that came bundled within our theme. Please, check this article to find more about it https://qode.ticksy.com/article/9426 For any other doubt, our support team is on your service at https://qode.ticksy.com/

Best, Qode

Hello,

Thank you for choosing Bridge. Please, reach our support team at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will glaldy help you with this part. Thanks

Qode

Hi,

We need to check this closer. Please, reach our support team at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you to setup your site within our theme.

Best, Qode

Hello,

Please, check this part from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/

Qode

Hi,

There is no need to worry. As soon as they release new version for all users, we will include it in our next theme update. At the moment, latest version that could be downloaded is 5.5.2 still.

Best, Qode

Hi,

Please, check from here how to update plugins that came bundled within our theme http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/

Best, Qode

hat’s what I did. Problem, 5.5.2 version is uploaded. I already have. But the 5.5.4 version is available and I cannot upoad it

Hi,

We will include it in next theme update. Until then, you could reach our support team here https://qode.ticksy.com/ and they will provide you with latest WPbakery version.

Best, Qode

Hi,

Please, reach our support team at https://qode.ticksy.com Just open a ticket and include your site URL with wp-admin access and our agent will investigate. Thanks

Best, Qode

Hi,

Here is part from our documentation where Header setup is explained http://bridge.qodeinteractive.com/documentation/6-header-setup/ If there is any other doubt, please open a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will help you to setup your site within our theme. Thanks

Qode

Hi there Jiri,

It looks like your map api key is not authorized https://www.screencast.com/t/CQ9a4uxMmxjT Please, check step by step instructions from here https://qode.ticksy.com/article/9439

Best, Qode

Hello,

In theme package you’ve downloaded From Theme forest is xml export > demos folder, just open index file there https://www.screencast.com/t/qAAcqROO and you’ll get option to launch/download desired xml file https://www.screencast.com/t/dK9FOO5Y And here is an article where it is explained how to finish demo import if there are problems with server resources https://qode.ticksy.com/article/9420

Best regards, Qode

Oh gotcha! Thanks its been awhile since i’ve used it.

You are welcome! We have added this new organization for xml files recently

Best, Qode

Hi,

You cannot open image in prettyphoto without js function for this part. Or you could use single image element and choose Open Pretty photo on a click https://www.screencast.com/t/VvW01Reo If you have any doubt that is theme related, feel free to reach our support team at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will investigate and help you.

Qode

Sorry i don’t explain well… i have make a image map in to text block and i have write a code for image map.

I have this html code example photo in another page without image map:

Below u can see a code with image map: <map name=”cilindro01”> <area class=”vc_single_image-img attachment-large” title=”OCCHIO STELO” alt=”OCCHIO STELO” coords=”42,124,17” shape=”circle” href=”https://www.domain.com/wp-content/uploads/2018/04/occhio-stero-150×150.png” target=”_self”/>

Now the different is the class call and – rel=”prettyPhoto[rel-655-1925194138] – ad now i make this:

<map name=”cilindro01”> <area class=”qode-prettyphoto qode-single-image-pretty-photo” data-rel=”prettyPhoto[rel-???]” title=”OCCHIO STELO” alt=”OCCHIO STELO” coords=”42,124,17” shape=”circle” href=”https://www.domain.com/wp-content/uploads/2018/04/occhio-stero-150×150.png” target=”_self”rel=”prettyPhoto[rel-?]”>

I don’t know how to make different code by the “??“

At the moment doesn’t work, can u help me?

Thanks in advance,

regards,

Daniele.

Hi,

For technical questions like here, we need to suggest to reach our support team at https://qode.ticksy.com/ Just open a ticket and include your site URL with wp-admin access and our agent will try to help you if it does not require major customization.

Best, Qode

Hello,

We are doing our best to answer on all tickets within 24 hours, but usually it happens even earlier. Your ticket is assigned to our agent who is working on it and will reply to you any second. Thank you for understanding. Our support team will gladly help you to setup your site within our the me.

Best, Qode

Thanks for all your help. The problem is solved!

You are welcome. Thank you for the update!

Hi,

Please, check this part from our Official manual where we explained step by step manual and auto update of the theme http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/

Best, Qode

Hi thanks for this. I don’t have access to the purchase code for this theme, is it possible to arrange an update from your end? I don’t have contact with the original designer who purchased the theme, but it is running on the site and I’m able to make changes to it. I don’t want to have to purchase the theme again, since it is already running on the site. Thanks

Hi,

You are welcome. To update theme files, you’ll need to have access to Envato Account from which theme is purchased. So, we could only advise to contact your designer to provide you with it.

Best, Qode

Hi,

Thanks for sharing ticket ID. It will be responded asap.

Best, Qode

This problem actually happens on the demo theme. Please view your Trendy Blog demo in mobile. The blogs don’t open and the sidebar links aren’t active either.

Hi,

Please, reach our support team at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you.

Best, Qode

Hi,

Your ticket is located on our support forum and assiged to our agent who is working on it so you could check response on ticksy soon.

Best, Qode

Hello,

We are not sure what is exact issue you are facing with. Could you, please, submit a ticket on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will investigate and gladly help you to setup your site within our theme,

Best, Qode