23207 comments found.
i updated to the latest version but now i have this error how would i fix this ? “Parse error: syntax error, unexpected ‘{’ in /home/cvrxldmw/public_html/wp-content/themes/porto/vc_templates/vc_tab.php on line 1”
Hi,
Look likes your theme is not uploaded properly and the file has been corrupted, so please contact us through our support system with your site WP Admin and FTP Login details so we will solve the issue for you.
Thanks.
Can I change colour of sidebars (Blog & Home) How?
Hi,
You can change the colors of sidebars as per your requirements by using Custom CSS, Please contact us through our support system and provide us the site/pages URL there so will provide you the Custom CSS for that.
Thanks.
Hi Great theme! Enjoying it very much, but i have a bug i guess for some reason it doesn’t show the total price anymore in the cart or the price for the product..By checkout it does, but not in the cart.. could u help me out? Thanks!
Oh and a second thing the new update breaks my site, i get a white screen prob. a plugin error but i cannot update at the moment 
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you and also that price issue you are facing is because of any third party plugin confliction.
Thanks.
Thank u, i have just done that.
Sound’s Great! 
so uhm your theme is breaking down (the footer broke down “solved now but something is wrong”)... i checked the cart problem but thats something in Porto.. i changed themes and it was back again.. could u please help now.. we are standing still at the moment. Thank u.
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Hi i have purchased your theme and i have a problem, i had a different theme where i have input some custom fields and display them to my product page. Now i cant see theme anywhere i have follow some tutorials without any luck. So what i have to do to display them? you can provide some code i can use?
Hi,
Please go to WP-Dashboard >> Blocks and create a new Block and name it as per your requirements and add your Custom field in the particular block.
Then go to WP-Dashboard >> Pages and finds and edit the shop page, after editing shop page, scroll below you will find view options and in view options, you will find some options given below:
*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content BottomJust paste that block slug name in anyone and save changes and finally check your site shop page after removing the browser cache.
Thanks.
Hi,
Is WooCommerce 3.4.5 compatible with Porto Version: 4.7.1.
Cheers,
Hi,
Yes the latest version of WooCommerce is fully Compatible with the latest version of the Porto WordPress Theme.
Thanks.
Aftrer an update, header got a bit messed up. You can see that cart icon is no longer in line with the rest of the header, and it all kind of look a bit messy. DOmain www.igourmet.dk
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header.logo-center .header-main .header-right {
padding-left: 0px !important;
}
Thanks.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.
Thanks.
Updated to latest version of the theme, and all of the colours have reverted back to the default blue, and add to cart buttons are now only showing 1/2. Please advise asap as the site i am running his a high traffic ecommerce site.
P.s. have gone over the comments within here and have updated the permissions for the css files, but this hasnt worked either.
Hi,
You should go to Appearance >> Theme Options >> Skin >>> Just Click the save changes button. I hope your issue will be solved.
Thanks.
Hi, this has been done, plus ive ammended the permissions as per a previous comment on here, but nothing is working :-/
I have rolled back the theme to Version: 4.6.2 and everything is working ok, apart from the shopping cart buttons.
Hi there, i have just extended my support.
Hi,
We have solved your color changing issue and for the cart issue our technical support team is working on your ticket and soon you will get the reply of your ticket so please communicate with your ticket as we have replied your ticket and please be patience.
Thanks for your understanding.
Thank you also the top bar is not displaying correctly on a mobile device
Hi,
Please be patience and communicate at one place in your ticket so it will easy to us to solve your issue and reply you.
Thanks for your understanding.
Updated to 4.7,1 now all my tabs are showing as tabs and the accordion drop down!! WHY? what do I need to do to show them just as tabs with no drop down accordion style?
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Single Product and try any other product page layout, if you will find the same issue in other layout’s then that must be the third party plugin confliction issue at your end so please check your site after deactivating all the third party plugins and removing the server, site and browser cache hope you will not find an issue and then activate all the third party plugins again one by one and check which one is creating an issue on your site.
Thanks.
but surely if it was working flawlessly in a previous version of your theme with exactly the same plugins then it must surely be a problem with your theme?? Seems funny how I just updated it to the latest theme and now I have a problem?!? Everything was working fine until the update!
Hi,
It’s not an issue with the theme, please check the theme on a test fresh WP you will not find an issue, It is the third party plugin confliction at your end, and we have to make the theme compatible with the theme required/recommended plugins like WooCommerce, WP Bakery latest version so we have to change the code in core files of the theme which may be conflict with any other third party plugin and we are not responsible for that because we have to make the theme compatible with the theme required/recommended plugins and we are not provide support for any third party plugin confliction.
Thanks for your understanding.
well I have deactivated all third party plugins on my test site using only the ones that Porto needs to function but it is still doing the same thing! TABS ARE NOT WORKING! On anoher note Revolution Slider is failing to update
I deleted Revolution Slider but now it is not installing at all. just keeps failing when going into the porto setup wizard.
Hi,
Please contact us through our support system with your site WP Admin Login details so we will Install the plugin for you.
Thanks.
Have made a ticket with regard to Revolution Slider on your support system. I have fixed teh problem with the tabs too. It was a CSS file that I was uploading. My child theme doesn’t seem to take notice of any CSS files i place in there so when there is an update to Porto I upload the 5 CSS files that contain changes and one of them theme_shop.css was knocking it out of whack for some reason. I have fixed it though
Sound’s Great!
Where is the place to edit POPUP / Modal: newsletter-popup-form? Can someone please help me locate where I setup Modal POPUP? No meeting in the tutorials, there is nothing in the support forum. Can someone help me there?
Sorted out: Modal Popup Box in WordPress using Visual Composer
Hi,
Sound’s Great! That you have managed to solve your issue by yourself.
Thanks.
Hello.. I just found that the infinite scroll in archive product pages override WooCommerce built in shortcodes. If you use any of their shortcodes and set limit 4 products it works ok until you scroll and/or use the load more option below main loop, then short code loads unlimited items.
I also tried to set paginate=”false” but no help as expected because it is set as false by default.
Any work around for this?
Hi,
Can you please show me the example or URL of that page where you are using the shortcodes on the Shop page?
Thanks.
Hello.. Yes i am by now loading these using ajax on all shop / category pages, it loads the best selling products for that actual category, brand et. Works ok using ajax but the little delay is annoying customers, lol.
Here you see the ajax loading of shortcode live https://www.arctic-fritid.no/produktkategori/friluftsliv/ – loading on top before main loop.
If i deactivate ajax and load it directly then the infinite scroll is going into action also on these.
Thanks.
Hi,
Oh man I think this is not the issue just a delay to load the ajax on the page. I think it is because of the 2 ajax functions working on the same time that is why it takes some time nothing else.
Have a great day
Porto Version 4.7 Porto Responsive Wordpress + eCommerce Theme.
By P-THEMES
Update Mislukt: Het pakket kan niet geïnstalleerd worden. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi,
Actually we have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will solve your issue.
Thanks.
I am using Porto Child theme. I lose all my woocommerce languge file edits whenever I update theme and woocommerce. Where should I put my woocommerce language file to not to lose any changes?
Hi,
Please go to wp-content/languages/plugins folder and upload/place your plugins translated files there then you will not lose the translation whenever you updates the theme.
Thanks.
I see many have problems to install Wpbakery with update failed. Can you fix this? It’s not the cache!
Hi,
Actually we have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will solve your issue.
Thanks.
I have updated my site with all the latest plugins and Porto. It seems that the VIEW CART and CHECKOUT buttons is not working in Microsoft Edge. (I have customers who are using this browser)
They immediately get a page with in the left above corner the word “error”.
I have test it with Edge and they are right about this error. I tested it also in Chrome and I get no error and can see the cart or checkout.
I also have the message in my dashboard: “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: WPBakery Visual Composer.”
When I do this I get: Update failed.
(I have two registered copies of Porto)hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check your site on edge browser and if the issue will there so try to solve it and also update the plugin for you.
Thanks.
Thanks.
I have opened a support ticket.
Hi,
Now please be patience once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Can I use this theme as a Blog and have multiple pages of Resumes, like the demo: https://www.portotheme.com/wordpress/porto/resume/ and filter the blog posts by author?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes you can use the particular Demo as Blog and also create multiple pages like resume as per your requirements.
Thanks.
Hi, in this latest update the menu style> skin> main menu is not being applied to the front end of the site. I already cleared the browser cache and nothing worked in the style application. Please check.
Hi,
You should go to Appearance >> Theme Options >> Skin >>> Just Click the save changes button. I hope your issue will be solved.
Thanks.
I guess I did not express it correctly, but it’s not enforcing after I’m saved.
follows two images one from the backend and one from the front end for you to see how the style was not applied
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
Thanks.
Hi
I just updated to latest version Updated to your latest recommended plugin updated latest woo update to latest porto func plugin 1.1.2
but my navigation menu colors are gone back to default blue the same with font, size color etc
we run a varnish server
I switched that all off so all on normal
still i cant get the correct the colors in design options
funny is. its still the same settings as before upgrade porto to latest version
the colors just dont show only the default blue
i run normaly run a child theme but even after switch to main theme.
still same problem
you have any idea?
may be somewhere porto stores itself a cache file from a css?
thanks for kind help and support
oki i just see another commenter robertoferreira has same problem. i will rollback to version before
Hi,
You should go to Appearance >> Theme Options >> Skin >>> Just Click the save changes button. I hope your issue will be solved.
Thanks.
Hi, I bought the theme before two days, I need one help, hoe can I update the WPBakery Page Builder plugin ? I need to purchase it also ?!
Also in the resume porto theme, regrading the (Download Resume) button, it will collect the information from the site and download it automatically or we need to upload the cv manually?
Hi,
1. There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
2. You can easily change the link of that download resume button from back-end. Please edit the page >> Edit the Porto Icon Box >> Change the URL form # to other.
Thanks.
Regarding second point, so you mean I need to add URL for my soft copy of resume, right? I though that the information will be from the website direct and it will be converted to soft copy. So in this case, we need to update our resume two times (the website and the word document) right?
Hi,
No,you just have to put your soft resume live and then put the URL of that into Porto Icon Box Element URL, In case you will update the soft resume then you do not need to update the URL.
Thanks.
I know this! I mean, I will update the website with my details, so no way to download the soft resume from the website direct? Because, in this case, I need to update the soft resume and also to update the website with my resume information. so two times! So no way to generate the soft copy from website information?
Hi,
Sorry to say that but no, there is no way to download the resume directly from the website.
Thanks.
Hi, my basket doesn’t work and i have jquery errors.How can i solve this problem? thx. https://yadi.sk/i/UF9EGvHZOZRNng
Hi,
I think it is the 3rd party plugin confliction issue. Please deactivate all the 3rd party plugins and activate only theme required plugins, I hope your issue will be solved.
If not then please send me the WP admin and FTP login details through our support system so I will check and solve it for you.
Thanks.
