68 comments found.
Hi
Your theme is looking good and I want to purchase the same for my counseling website. I have few queries such as
1) could my clients take appointment through Indian payment gateway (for eg payumoney)
2) could it possible to provide online counseling through chat (for eg clients subscribe specific plan and then we could provide them online counseling)
Thanks
could it possible with this theme?
Hi
Sorry about delay, for now our Appoiment not support payment getway and online counseling
Could you please review our demo.
Thanks
could it possible to add payment gateway in appointment form through any plugin or customization?
Hi
Sorry, for now it not include payment getway, also we recommended you link to Woocommerce for each packacge appointment,
Thanks
Hi,
I have tried this by enabling the dev mod in theme option and changing all style at scss at theme option config but no changes are reflected on the front-end.
I have also raised a question here “Open Ticket” but haven’t got any response from your support team. So kindly, help me out in this ASAP.
Thanks Can you share any support email id? where I can provide you the WordPress access.
Hi
we got your ticket, please continue working on this channel
Thanks
Hello team,
I have purchased your theme “Menticare – Therapy and Counseling WordPress Theme” from themeforest. I am facing difficulties in changing the color theme and when I try to change the color theme from the admin panel, It doesn’t reflect the changes. If I do the changes in SCSS through FTP, no changes reflect but If I do the same changes in static files, the changes get reflected but they go back to default color theme after 2 days. Please help me in this regard. Website Link: http://www.erinmoskovitz.com/ Thanks
Hi,
Could you please try enable dev mod in theme option, all style at scss is at theme option config. if you cant figured out, Could you please update your question here:
Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi
I want to make online counseling website and want to purchase this theme. Could it possible to customize or add different subscription plan instead of appointment?
Thanks
Hello, very nice Theme thank you. Happy to purchased it.
I have some request please.
The theme is responsive on my mac book air but on other computer not. Also on smartphones the elements are shifted.
How can I fixed it please ?
Thank you very much.
Hi,
Could you please update your question here: Open Ticket
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi I want to create online counseling website where clients could directly chat to experts after paid subscription. Does theme has inbulit chat features?? Or it is suitable for my purpose?
Hi
Do you like plugins https://yithemes.com/themes/plugins/yith-live-chat/ Thaanks
Author, you might save yourself a lot of trouble here if you update the documentation in your theme. Your documentation in the theme states to “Go To Tools > Import and then locate the .xml file for import”. These are the directions people are following and not finding the .xml file. (Same happened to me).
I encourage you to place the instructions you’re providing here into your documentation.
Hi,
Could you please update your question here: Open Ticket
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Also, Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
My issue is already solved as I found this same answer here. What I’m saying is that your theme documentation should include this answer (it provides different instructions which are causing confusion).
Ok, We will update
Thanks for your patince
Hi, I sent you an email to support@cmssuperheroes.com about an issue I’m having with your demo content. Thanks for your help.
I’m trying to send you my Wordpress login using this form http://spyropress.com/request-install-theme-demo-data.html but I get this error “There Was An Error Trying To Send Your Message. Please Try Again Later”
Hi
Thanks for your submission, Could you please share us your email?
We can check and show you best solutions then
Cheers,
Someone from support@cmssuperheroes.com already replied, I asked you what country are you located in because my admin link is geo protected by my hosting provider. I’m waiting for your answer. Thanks.
Please purchased our theme first, We are happy to support you then
Thanks
I sent you the purchase code to support@cmssuperheroes.com
Hello?
Hi yes,
can you tell me?
Thanks
My VC post grids are not loading. What might the issue be?
Hi,
Could you please update your question here: Open Ticket
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hello .. I hope you have great sales at this site .. Follow me TOO 
Ok Thanks
Hello,
I have my purchase order but I do not know how to open a ticket, please let me know.
I acquired the Mentis template and I need to know how to change the top header button and forms, change text and colors.
On the other hand I want to remove the user and record that is in the top header at the top left. Remove it or change it for two images.
Thank you
Hi
Could you please email ticket to support@cmssuperheroes.com or live ticket chanel here
Thanks so much
Hello,
I have attempted to download the demo content, however it is not loading the same as the preview. It looks like there might be some styling missing. Can you please help?
Hi
Thanks for your submission, Could you please create ticket our supporter can check and assistance you then
Best regards
Can you please send me a link to where I create a ticket? The only form I’ve been able to find does not seem to be working.
I have created an account, however, when I enter my purchase code to create a ticket and click the button, nothing happens.
HI
You can create ticket on our support system now
Thanks for your patience
The EF4-Framework plugin causes conflicts and 500 Internal Server errors on the admin-ajax.php file. Once I actually hosted this theme I disabled my plugins 1 by 1 to find that this plugin was the cause. You can’t use this theme without it as it houses so many of the themes features for design. Is there an update for this? Searching for it only brings me to purchasing the plugin for myself which I shouldn’t have to do since it’s included in this theme.
Hi srazucc The EF4-framework is requested plugin of theme so you have to activated that plugin. This case please send info your website (WP admin+FTP) to support@cmssuperheroes.com email. We will have a closer look and help you. Thank you.
Hi, is FontAwesome 5 included?
Hi
Yes, Our theme supported It,
Thanks for your submission
Similar to the above comments, I have installed the theme and am looking to install the demo content, but there isn’t a .xml file provided to do so. Please can you advise how I go about installing the demo content?
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi, I’m looking to get a refund for this theme. It did not provide the customization, nor the support, that I was expecting. Please let me know how I can get this processed quickly.
Hi
Sorry about your issue, Please give me ticket support. We can check and show you best solutions
Best regards
I don’t understand what you’re asking, how can I get a refund for this theme???
Hi,
we have update demo files and some featured, Can we assistance you to get perfect site like your own?
Thanks for your patience
The same as sEXEcutor. No options, no demo data, the head picture doesn’t work, what’s the point? I’m not amused, and I don’t think that’s possible. Sorry, the forum doesn’t even have Mentis. Check at Envato’s, I’m not laughing. I don’t think it works at all. By the way, all plug-ins installed, PHP 7.1.9, MySQL 5.7.19.Contact Form 7: 5.0.1, Custom Post Type UI: 1.5.6, Newsletter: 5.2.4, Slider Revolution: 5.4.6.3.1, WordPress Importer: 0.6.3, WPBakery Page Builder: 5.4.5.
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
I don’t need any help with the setup if everything works. Maybe you should think about that. In the comments, everyone has problems finding or installing demo content. There’s nothing wrong with the download package, so check if you’re doing an update and the theme works. It obviously doesn’t. I’m not the only one who writes it. So what happens now?
And where ist the XML File to import the demo data?I have installed the theme 3 times, exactly according to specification, nothing is. No XML file, no PSD file, etc. Do your homework.
Hi
Please create ticket, our supporter can show you step by step to install demo data. Quick email support@cmssuperheroes.com
Best regards
I’ve installed and activated: Contact Form 7, Custom Post Type UI, Slider Revolution, WPBakery Page Builder, WordPress Importer, Newsletter – and still don’t see the “Install Demo” link. Maybe including sample data in the archive would be easier for everyone?
Hi
Please don’t forget your php version from 5.6+
Thanks
PHP 7.1
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
None of the files in the archive have the “install demo” phrase, meaning it’s just not there.
I’d also like to request a refund, the theme completely relies on WP Bakery, for which it doesn’t include a full license. And, of course, no PSD.
HI
Please submit form we send above, our support team can help you setup demo site free for you
Best regards
I don’t need a free demo setup, thank you.
Hello,
Hi, I don’t see the “Install Demo” link under my “Tools”, and I can not find the xml file to load manually
sorry but I’m late!!
Hi,
Please install and actived all plugin required first
Thanks
simple and stylish website ever seen before, even i have a website https://www.jaborejob.com/ if i want to change my theme definitely i will opt for this theme.
HI
Thanks for your submission, We are happy to being with you on your new design
Best regards