93 comments found.
Where can I find the download for the revolution sliders that is included in the theme?
Hi,
‘Slider Revolution’ plugin is already available with the theme. If you’re not getting the plugin, then please open a support ticket at https://support.radiantthemes.com/open.php and our team will be glad to assist you.
Hi.
I managed to change the size of the logo to my desired max width through the CSS file but I can’t seem to be able to do the same for mobile. How is the logo size defined on mobile? Which CSS file can I see those changes in?
Thanks.
Hi,
We’ve replied on Ticket #815695. Please check.
Hi, I can not translate
Show all – Case Studies E.mail us – Top header Call us – Top header
I have to installed “Loco translate” but I not find this words!
Thanks!
Hi,
If you’re saying about ‘ALL GROUPS’ text of ‘Case Studies’, then you can change that text from files of ‘public_html/wp-content/plugins/radiantthemes-addons/case-studies/template’. If you’re using case study ‘Style One’, then you can change that text from ‘public_html/wp-content/plugins/radiantthemes-addons/case-studies/template/template-case-study-style-one.php’ and so on.
You can change header texts from files of ‘public_html/wp-content/themes/brixel/inc/header’. If you’re using header ‘Style Ten’, then you can change those text from ‘public_html/wp-content/themes/brixel/inc/header/header-style-ten.php’ and so on.
After changing all texts, please keep a backup of those files, in case of future update.
If you’re still facing problem while changing those texts, then please open a ticket at https://support.radiantthemes.com/open.php with your site url and access and screenshots of those texts (which texts you want to translate), so that we can check the actual site and suggest solution.
Ok, I do it!..
1. Please, now I can not to find the words in Blog Post Page: 1.1. Published On 1.2. Post comment 1.3. Previous and Next Topic
2. In the Posts I need to change the imagen in Header, but actually this image is the “Featured image”. I wan to put the imagen of the Blog page in all posts.
Thnaks
hi?
Hi,
1) You can change those texts from theme files. Please open a support ticket at https://support.radiantthemes.com/open.php so that we can provide detail information about this.
2) You can set a common featured image for both ‘Blog’ page and ‘Blog Details’ page. https://nimb.ws/4qQCGDHi.
1. Only, give me the name of page, please
2. Resolve
Hi,
You can change those texts from below files:-
1) ‘Published On’ text:- ‘public_html/wp-content/themes/brixel/inc/template-tags.php’. 2) ‘Post comment’ text:- ‘public_html/wp-content/themes/brixel/js/radiantthemes-custom.js’. 3) ‘Previous Topic’ and ‘Next Topic’ texts:- ‘public_html/wp-content/themes/brixel/css/radiantthemes-custom.css’.
Thanks!
And is it possible to have a ‘hamburger’ menu/icon in tablet mode? The menu doesn’t work properly in the Preview when viewing it on an Ipad. For instance: when clicking on Services the submenu doens’t appear. It would be nice to have the same menu as on a mobile device.
Kind regards, Nanda
Hi, by default we have not used hamburger menu on tablet mode, but if you want then you can easily do this by changing couple of codes on our theme.
Brixel theme is highly customizable from “Theme Options” and back-end coding. So, you can create your own layout by changing settings and codes.
Hi there, this theme looks great! Exactly what I need. Will it be supported over time I’m wondering? Last update was in July 2018… Can you garantee updating this theme for at least 3 years? (that it will be compatible with Wordpress updates).
Kind regards Nanda
All updates are being sent from our server so it already has all updated files and plugins. It’ll keep getting update for the life span of the theme.
Yeah, that’s what I’m worrying about.. the life span of the theme. I’ve had a couple of themes that where off the market within a year… I’m hoping yours will last longer…
Don’t worry, none of our clients face any problem and it already has all updated plugins and theme files.
I am unable to view slider revolution. Previous comments mention that it should already be activated but the website is still broken.
Hi,
Please open a support ticket at https://support.radiantthemes.com/open.php along with site URL and access and our team will assist you.
How to activate slider revolution?
Hi,
Slider Revolution is LICENSED to be distributed with Brixel theme. You don’t need to purchase any separate license to activate the plugin. For details, please follow our documentation:- http://themes.radiantthemes.com/brixel/docs/#LicenseActivationReady
Thank you for u answer, but, where i can activate Brixel theme?
After you download .zip file, unzip it, under the unzipped folder, you’ll find a file called brixel.zip which is actual theme file. Please follow this video tutorial http://themes.radiantthemes.com/brixel/docs/#ThemeInstallationSetup to understand theme activation and demo import process.
Pardon me, but i didnt see where exactly activate theme….pls provide full way. I read instruction twice.
You can activate the theme from ‘Appearance > Themes’ after uploading the theme. If you’re facing problem while activating the theme, please open a support ticket at https://support.radiantthemes.com/open.php along with site URL and access and our team will assist you.
Brixel Building theme doesn’t work it
Please open a support ticket from https://support.radiantthemes.com/open.php and mention issues you have faced. Please also include site access so that we can check in detail.
Hello, I’m interested in your theme for a potential project. Can the theme work with a multi language plugin to create a multi language site? If so, do you know which plugin would be best to work with your theme. Many thanks for your response.
Hi, our theme is translation compatible. You may use “WPML” (premium plugin) for multilingual website or you may also go for “Loco Translate” (free plugin) to translate your website into various languages.
Hello support team, I have installed this theme on my website but it has failed to be activated! Whenever I try to activate it, it gives me Error message 500!
It seems your hosting PHP settings are not s per theme requirement. We feel, your hosting’s upload_max_filesize is 2MB. You need to update it to 32 MB as mentioned in . theme details page. You can make this change by following http://themes.radiantthemes.com/brixel/docs/#PHPconfiguration. if you’re unable to manage this, please feel free to open a support ticket at https://support.radiantthemes.com/open.php .
I think the theme “brixel” is not working on my side!!!.
We are receiving an error as -
Sat Nov 10 09:21:22 2018 [client 127.0.0.1] PHP Catchable fatal error: Object of class WP_Error could not be converted to string in /var/www/volumes/xvdf6/vhosts/agakconsulting.com/httpdocs/wp-includes/formatting.php on line 1045, referer: http://my.wealthyaffiliate.com/websites/login/agakconsulting.com/YWRtaW4=/-/84N_aNLAx-kTzXGGqXRT1lOmghbYDCbQcHJjvfYQO-uz5R2BHH9rp4jQ_De1u_16PtSDbBuuE9BgrWc8xREtMoqTe_7671aKdp8wgeJxEG1hcHX5aa5oeD2lfBJDCiOH
username: admin password: hHF$zcAw8uLQ
Please help me out
My god! You have shared your site access publicly. Anyone can see this message. Please change user/password and send a new access though our support ticket system https://support.radiantthemes.com/open.php. Also make sure you’re using PHP 5.6 or higher.
I have changed everything and sent you the details please. Should I expect the solution just today?
Yes, team is checking that ticket.
Am available if you need any detail from me please!
Our team has replied your ticket. Can you please check and reply?
I have sent FTP Access details
I have replied with the credentials!
Hello support team, Is there any progress on the installation?
As you know during weekends we don’t have support available but one of our staffs will still try to check it for you. Kindly wait for their response.
I’ve tried to create a ticket and it DOES NOT WORK. Your section to drag and drop or upload files does not function, and the captcha input always returns an error. I tried submitting a ticket 10 times and can’t make it work. There’s no way I got the captcha wrong that many times.
We’re sorry to see your problem. We have received 2000 tickets in last 1 year keep communicating with our buyers through same support ticket. Please send a mail directly at tickets@support.radiantthemes.com and we’ll attend your problem immediately.
Hi, is there a reason why the “Expert Team” members does not link to their profiles? If you click on their photos, it links to a blank page. Please check and advise soon. Thanks
Hi, sorry to here that you are facing issue with our theme. Can you please open a support ticket at https://support.radiantthemes.com/open.php along with the URL of the page on which you are facing issue and WordPress login credential. One of our support executives will assist you as soon as possible.
Hi, some modules doesn’t work when i see the web site on SAFARI. how can i fix it? In mozzilla, firefox, etc works perfect but in safari no. Thks…
Hi, sorry to here that you are facing issue with our elements. Can you please open a support ticket at https://support.radiantthemes.com/open.php along with the URL of that element on which you are facing issue. One of our support executive will assist you as soon as possible.
Hello,
Your style 10 for header is broke. The hover color stays yellow (the bottom hover bar). And where can I change the social icons in the top bar and the text “email us”?
It’s not very clear?
Thanks
Hi, please open a support ticket at https://support.radiantthemes.com/open.php along with your WordPress installation URL and login credential. One of our support executive will assist you as soon as possible.
Hi is there a way to insert hyperlinks in Fancy Text Box?
Hi,
Our “Fancy Text Box” element does not have the feature to add hyperlinks on it. We may consider this feature in our future developments.
Hello, I cannot change Header type at homepage. When I select some of the ten header types it only change it in to the other pages but not at homepage. Please help. 
Hi!
Edit your Homepage from WordPress Admin Panel, scroll down at the bottom of the page to Header Details section ( https://prnt.sc/kw48g0 ), if you cannot find this section click on Screen Options at the top of the page ( https://prnt.sc/kw494q ) and check the Header Details option ( https://prnt.sc/kw49kr )
Under Header Details check which Header Style is set under Select Header section. If it’s set to “Default” then the Header Style from Theme Options will be displayed but if any other style is set then it will display the Header Style from the page, because the Header Style from page has higher priority than the Theme Options Header Style.
Nicely done! Good luck and big sales! 
My demo import fails to import, can i have the demo files to perform manual import? Thanks
Hi,
Please make sure your hosting configuration is matches our requirement. Our requirements are as follows:
max_execution_time: 300 memory_limit: 128M post_max_size: 32M upload_max_filesize: 32M
Still, if you face similar issue then please open a support ticket at https://support.radiantthemes.com/open.php along with your WordPress installation login credential so we can assist you with demo data import.
already have those configuration, can I have the manual import files?
Hi,
Please open a support ticket at https://support.radiantthemes.com/open.php along with your WordPress installation login credential. We’ll assist you with demo data import.
Hello RT – - quick questions please ( purchased Brixel theme ) – adjusted size of logo per your resp. w/custom CSS snippet to other user – - but the menu is shifted up. Do you have a snippet to adjust the vertical alignment of the menu pls? – footer layout style seems to be stuck on option 1 no matter what I try and there is very little space between widget (columns) 1 and 2 and no padding on left side edge when viewed for mobile
can you please help? Thank you so much in advance -S
Hi,
Thanks for choosing Brixel to create your website.
Yes, you can adjust menu margin-top to make it vertically aligned with logo. Please generate a support ticket at https://support.radiantthemes.com/open.php along with URL to your website. Our team will guide you on this matter.
Thank you but your support link is not responding/loading… i have tried several times to connect, closed browser – cleared cache. Even tried another browser. Still not loading per the link provided
Please help. I really need to adjust these two aspects asap please
Hello RT – - was finally able to get through to log ticket. Submitted with credentials of the staging site and details / purchase code, etc.
Thanks again!!
Dear, This must be a temporary issue from hosting. I can see the page is opening https://support.radiantthemes.com/open.php and we have got few tickets for other themes. So please retry and I’m sure you’ll be able to access it. The server is in USA itself.
Hi!
We have replied to your ticket. Please check.
Hi! I have a question, is it possible to customize the theme colors? That is, choose a color through the reference? Thank you
Yes, you can customize colors using custom css. Please open a ticket at https://support.radiantthemes.com/open.php and our team will guide you on this.
