23241 comments found.
Hi, how can i change product page layout, im selecting new layout but not reflecting on front-end.
Hi,
You can change the single product page layout from Appearance >> Theme Options >> WooCommerce >>Single Product.
And if your product layout is not changing from selecting/changing it from Theme Options, then please edit the particular product and scroll below you will find Product Options and in Product Options you will find Product Layout Option, Please check that the particular product layout is select as Theme Options, if not then set it and check your site after removing the browser cache, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, How can I enable Arabic Language?
Hi,
Please download the latest Arabic Translation files of the theme from the links given below and upload it to wp-content/languages/themes and then go to your site wp-dashboard >> setting >> general and select/set your site language to Arabic language from there and click on save changes and finally check your site after removing the browser cache.
https://www.dropbox.com/s/z19jtnluu0lyg22/porto-ar.po?dl=0https://www.dropbox.com/s/gaul72jswx4tgrv/porto-ar.mo?dl=0
Thanks.
Can I update my theme in staging site and then push the changes in live site? Is there any license issue?
Hi,
Yes, you can update the theme is your staging site, by following the steps given below you will not find an issue of License.
1. Please Install/Update the theme on staging site and activate it with the purchase code by going into Porto >> Setup Wizard >> Activate.2. After completing the site/update migrate your site to main domain.3. Now you need to activate the theme on main domain in order to use it right, but you already used the product purchase code on staging site.4. So please go to staging site >> Porto >> Setup Wizard >> Activate and you will find the deactivate button, just click on it. It will deactivate the license from your staging site.5. Then finally go to main domain/site >> Porto >> Setup Wizard >> Activate and activate the theme on main domain/site with the same purchase code, you will not find an issue.Thanks.
Hi, I’m trying to change footer elements. i want very simple footer. but im not sure how to change widget as i only see Porto Widget with slug footer nothing else. pls tell me how can i change. thanks
Hi,
Please go to Appearance >> Widget >> Footer Widget you will find a block widget set in it and in block widget you will a block slug name, which means the particular section is coming from blocks, so you have to go to blocks and finds the particular block and edit it and change anything as per your requirements.
Thanks.
thanks for speedy reply! I’m able to customize footer now thank 
Most Welcome
Hi We have purchased your theme now we want to display the video in gallary images carosole ,did it possible with out any plugin or it will be come in theme itself
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi there, do you have demo on how grouped product is shown in the product page? and can this theme add background photo?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Sorry to say that but there is no demo on how group products is shown, but you can make the group products easily by using the Porto WordPress theme and WooCommerce plugin which is already pre-packaged with the theme.
2. Yes, you can easily set/add background photo for the theme.
Thanks.
Hello, I wanna move mobile toggle position right side > like this;
http://prntscr.com/kwv53qCan you help me please?
Thanks.
Hi,
Sorry to say that but this is not possible because the Mobile menu is in header center div and the cart is in header right div of the mobile, so you have to make changes in the header file code in order to move it but remember it will also affect on the Desktop version as well.
Thanks.
Hi P-themes,
We facing a problem with your theme mobile menu: please check your demo https://www.portotheme.com/wordpress/porto/app-landing/ and check it into a smaller screen. When you click on the hamburg menu the menu claps down. If you than click on a button the page scroll perfectly down but the menu is not claps in. It claps in when you click again on the hamburg menu.
Hope that you can update your theme soon or let us know the solution. Kind regards and thanks for your help. Dust
Hi,
Actually, It is not the issue but it is the default functionality of the theme, because app-landing Demo is the one page demo and its menu works on section id’s not on the pages links so when you are on mobile and clicks on the Hamburg, it will open the menu and when you click on the menu item it will take you to the particular section but not close the menu until you do not click on the Hamburg again. This is the default functionality of the particular Demo, In order to change it as per your requirements, you have to Customize it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your feed back. It’s indeed not a issue but it is very annoying for the visitors of the website. I use the mobile menu that’s shows on the left of the website (hope you understand it ;)). So when you click a button in the menu, the menu scroll automatically down with the page. The option that the menu “collapse” in must be a standard function of the website.
It’s not reasonable to purchase a support ticket for this fact because the function must be a standard option of the website.
Further we love your theme. Kind regards Dust
Hi,
First of all thanks for you Love for Porto WordPress, we really appreciate it
And as I said that the Hamburg menu on one page APP Landing Demo is not automatically close because it’s not working on page URL’s which will refresh/redirect the page, its work on the particular section id on the same page so this result in no page refresh/redirects and the pop up not close by default, the visitor have to click again on Hamburg icon to close the menu pop up.
This is the actual work, But again I am forwarding this to the development department to look through it in the next coming updates of the theme.
Thanks for your understanding.
Hi, Thanks for your replay. Hope you can update your theme soon. So the we can go further with our website. I saw also another tropic in this comments but no solution unfortunately. Maybe you can give me a hint where i can find the file so that we check it our selves
Hi,
First of all you have to check the header type you are using on your site from Appearance >> Theme Options >> Header >> Header Type, then you have to go to wp-content/themes/porto/header and edit the header type file that your site is using and Customize it as per your requirements.
Thanks.
I have a suggested add-on for your next version – add the ability to change the site wide email template settings! Example: change the header logo, colors, footer content, etc. from within PORTO OPTIONS. There are very few plugins out there which will make all emails from WORDPRESS / WOO look the same.
Hi,
Thanks for your suggestion , Can you please contact us through our support system and explain your suggestion there with an addon link so we will forward your suggestion as a feature request to the development department.
Thanks.
Hi
and this ticket as well why you close it and not fix it?
34742
34742
34742
Hi,
Please do not write here again and again for the same purpose, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
Hi
Dont just close a ticket when its not resolved!
34669
Its not resolved
and please dont tell me anymore to clean my cache.
this is getting all out of hand
all perms are set correct
your files are not being rewritten
and you left the clients site in a mess yesterday
i gave you SSH full acces terminal to server
why is it not a problem before the theme update ?
thanks for completing and finding the error in your theme
Hi,
Sorry for the inconvenience but you are facing an issue because of your server, and the issue is purely the permission issue from your server, when you make changes from theme options and click on save changes then the file skin_1.css regenerates but on your site it is not regenerating because of the file permission, and yes you give our Technical Support Team the SSH Terminal FTP access and they tried to change the permission from there but your server not letting them to do that, so it’s purely the server permission issue, please ask your hosting provider to solve the permission issue for you and then try and also please make sure that some times the service provider set the permissions for the files but when you click on save changes from theme options the permission will revert back to the old one and it is also the server issue.
And we do not close your ticket, your ticket is still open and you will get the reply of your ticket as soon as it will solve.
Thanks for your understanding.
Hello, on your demo shop page, your filter has category filter, however when i installed the demo, I don’t have category filter showing. How does it work to display it ? thanks
I need this on style2 of filter, style1 has a display problem with my setting. Ps : I didn’t create a ticket as I have been waiting for a previous on to be solvd since yesterday.
Hi,
You can enable or change the filter style from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Filter Layout >> Select the Horizontal Filter 2 http://prntscr.com/kwpnre
Also, please check the ticket reply as well form our support team. They have already solve the issue.
Thanks.
Hi. I’m interested in using your theme to create a new website for my employer. My employer needs the site to be able to take orders without having the customer actual pay during checkout. We need to be able to review the orders on a case by case basis to figure out exact cost. So basically we would still need the customer to be able to fill their cart and calculate estimated price, but when they went to checkout we would need it to say that we will contact them for payment. Then on our side we would still need to receive an email that contained a list of the items they wanted. Would something like this be easily done?
I messaged WooCommerce customer service and they suggested these two plugins: https://codecanyon.net/item/woocommerce-request-a-quote/6460218 https://wordpress.org/plugins/yith-woocommerce-request-a-quote/#descriptionAnother Woo Commerce rep also said that we did not need additional plugins and that we could just use an offline payment method on the site like Cash On Delivery or BACS and just rename it to request a quote and include a note that the site will follow up to discuss payment.
Do you think any of these solutions would work? Or would you happen to know a better choice? Thanks so much.
Best, Lyndon
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
Yes, all solution will work fine with the theme. We have not tested the plugins with our theme yet and it’s not possible to guarantee 3rd party plugins for us, So we think that if the plugins are coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.
Thanks for your time
Have a great day.
These days very hard to find good support, but Porto is great! Confirm, as always 5*!
Thanks for the Appreciation
Hi – pls address Support Ticket #34869.
Upgrade to 4.7.1 was not successful & since LIVE site was down for last 5 days, I have reverted to back Theme Ver. 3.5.1
Some minor issues need to be fixed.
Thanks in Advance.
Hi,
Sorry to say that but we have solved your issue 2 days ago and then you have new and new issues in a single/same ticket so it will take some time, and you were facing an issue because of the group products, the products were not showing on your site those are linked with the group products that have not been published and in drafts, so until those group products will not be published the published products will not be shown on the site.
And please do not write here again and again about the ticket, once your issue will resolved you will get the reply of your ticket until that please be patience and if you have any query regarding ticket please write in the ticket reply so that our technical support team will look through it.
Thanks for your understanding.
hello, I have many licenses of postage, unfortunately I lost the overview, which domain belongs to which license. Where can I look it up?
Hi,
Please contact us through our support system and provide us your purchase code there so we will reset the purchase code for you.
Thanks.
I just installed the latest update from porto 4.7.1
every modification of the change in color and font size that I changed from the demo import did not change anything, even though the browser chache was clear
and then can u reply my ticket status, usually quickly answered, but for a week this has been a very long answer
my ticket support #34865
Hi,
First of all sorry for the inconvenience as we are facing higher than the normal amount of tickets, and sorry to say that but the ticket you have created one week ago, we have sent you the reply of that ticket also one week ago that your site was not working and you also confirmed that and you told us that we have to wait for few days as you are migrating your site from one server to another right, then you told us after 4 days that you need more time and the site is not working properly and you told us that closed that ticket as after migration you will create a new ticket, and the new ticket #34865 you have created yesterday after our support hours so that is why it was getting late, but now we have solved your issue and your ticket reply has been sent so please check your ticket reply and then reply to your ticket accordingly.
Thanks for your understanding.
Hi, in the theme in resume theme, when we are in the blog page (post page), then click to home or any button in the vertical menu, it will not work. how to add links to this menu? Click here and then click on home icon https://emansoud.com/what-is-green-building/
Hi,
Actually the Resume template is the One Page template/Demo, and when you go to WP-Dashboard >> Pages, you will find only home page and the sample page, so then edit the home page you will find WP Bakery Element “Porto Floating Menu” so basically the floating menu is made using the Porto Floating Menu element, and the floating menu on site other pages like, Blog or Post is coming from the Blocks, so go to WP-Dashboard >> Blocks and finds and edit the Menu Block and change the Links/URL’s as per your requirements.
Thanks.
I bought the subject and the client still did not have his domain and I have been testing in another domain in relation to the installation and now I can not pass it to another main domain because they tell me that it only has one activation
I want to remove the license of the other domain and pass it to the client’s domain
Hi,
Please go to your test domain WP-Dashboard >> Porto >> Setup Wizard >> Activate and you will find the deactivate button so just click on it and then activate the same theme with same purchase code on your client main site.
And in case if you removed/deleted the test site already without deactivating the theme then please contact us through our support system so we will reset the purchase code for you.
Thanks.
Hi I need translation into Russian.
Please tell me why the Top Navigation may disappear. Https://www.portotheme.com/wordpress/porto/wp-content/themes/porto/inc/admin/theme_options/headers/header_18.jpg
Hi,
Please download the latest Russian Theme translation files from the below given links and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and select/set the site language to Russian language from there and save changes and finally check your site after removing the browser cache.
https://www.dropbox.com/s/5rq6ejcec43ggcf/porto-ru_RU.po?dl=0https://www.dropbox.com/s/1q3lj2euf9vrfwn/porto-ru_RU.mo?dl=0
And those top navigation are the top bar menu and the top bar menu is set form Appearance >> Menu.
Thanks.
I added it there, but it is not displayed
Hi,
Please go to Appearance >> Theme Options >> Header and turn YES the option Show Header Top and then check your site after removing the browser cache, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
