19046 comments found.
Hello, I’m having a problem with my website. I can’t extend my page down. For example, with the muffin builder, I add and save extra elements on the bottom of my page. Then I’ve lost my record. It’s like something’s blocking it. When I check it, I don’t seem to add it to the bottom. I can’t extend my pages as much as I want. I would appreciate your help.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on this issue. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hey, I am unable to find how to change the top contact info?
Hey,
you can do it under BeTheme Options > Menu & Action Bar > Action Bar section.
Best regards,
Muffin Group team
Thank you so much
You are welcome! 
Can you customize the subheader image for each page?
Hi,
yes, you can do this under Page Options section when editing page. There is Subheader | Image field.
Best regards,
Muffin Group team
Thanks!
You are welcome!
I just purchased the theme, and would like to test it in my localhost, however, I cannot install plugins unless I put the purchase code, if I do so, will I be able to install it in my live site later?
Hey,
sure, you can install and register license on localhost and then move onto live server of course
Best regards,
Muffin Group team
Hi, i have a problem to unregister the theme. I need to unregister theme of domain: www.pannda.com.br, because it´s not used anymore. How can i do this?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello, Is it possible to disable Woocommerce product link from product Image and product Title? I just want to link to use button with external link. Thank you
Hey,
this question should be asked to WooCommerce author but as far as we knows, they do not have such option included.
Best regards,
Muffin Group team
Hello, I have a question about portfolio “Arrow link”. When I’m on your portfolio page http://themes.muffingroup.com/betheme/portfolio and when I will hover on first portfolio item, there are 3 boxes and second small box is with arrow link. Can you please let me know how can I activate that Arrow link and where I can add custom link to it. Thank you!
Hey,
this icon displays automatically when link is set. To do this, please go to single portfolio item editing and set link for Website field.
Best regards,
Muffin Group team
I cannot register into your forum. Support period expired: 2018-03-18T17:50:04+11:00 I try for a half an hour. Different browsers, restarting the computer, same error.
Hi,
for forum registration/login, we use Envato API that is checking if your support is valid first. In reference to Item Support Policy, 6 months of support is included for free and after this period, you need to extend it. However, if you feel that something does not work as supposed to, please drop us a message via contact form which is on the right at https://themeforest.net/user/muffingroup#contact and we will help you of course.
Best regards,
Muffin Group team
Hello there! The demos from the latest version of your theme always install ‘empty’. They don’t ever import anything. Any reason why?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Like many of the other commenters, i am unable to UPDATE the WPBakery plugin. I have 5 or 6 of the BeTheme licenses on different websites, and all are registered. yet none allow the WPBakery plugin to update. I have tried deactivating all other Plugins, and continue to get an error message.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
BeTheme is it compatible with PHP 7.x ?
Hey,
yes, it is compatible of course.
Best regards,
Muffin Group team
Hello Greetings.
For the SOFTWARE betheme, there is a multi-coloured band image below the ‘All rights reserved’ section. I would like to know how to change it from theme panel or wordpress panel.
Hey,
this is background image and you can easily remove it/change under BeTheme Options > Custom CSS & JS > Custom CSS section.
Best regards,
Muffin Group team
I would like to remove the “th” from the date of the post so that it only appears day month year”. How do I do it?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I a moving a domain and purchased a new license. I copied over the old site to the new one using wordpress duplicator. Now BeTheme will not allow me to deregister the old license on the new website to put in the new license. Can you tell me how to do this? I need to keep the old site live for a while too.
Hi,
if you copied/duplicated website but did not de-registered key before that, now you have to de-register license from both websites and then register both again but this time with proper keys.
You don’t need to worry about those websites because you won’t lose anything during this process. All will stay exactly the same.
Best regards,
Muffin Group team
I can deregister the first website without any issue. But, I am having a problem on new website when I click “Deregister” button. Error message:
Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page: https://themeforest.net/user/muffingroupThe site does not deregister. Button still asks me if I want to “Deregister” after going through the process.
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look in the backend. Please do not forget to let us know in a message, what for this access is.
I sent the requested access to the contact form 3 days ago. Did you receive it?
Yes, we received it and replied so please check your inbox carefully.
I found your email, thank you. And, thanks for fixing the registration of the new website. Is there a reason for the icons not displaying? I am receiving error:
Access to Font at ‘https://www.website.org/wp-content/plugins/revslider/public/assets/fonts/revicons/revicons.woff#0' from origin ‘https://www.website.org' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘https://www.aacle.org' is therefore not allowed access.
This does not happen on the old website.
If you have any further questions, please reply on private message where all necessary details are.
one of my wordpress page I cant update. other pages I can update.. can you help me?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
ok. I have send. please check
Thanks.
this page can’t update when adding a new section on it .
page name- ‘what we offer’
Please reply on private message and do not post here because only in private message we have all necessary access details.
I have send you all details through private message, but your support is poor. what did I do now? three days are gone
We are sorry to hear that but we have replied on your messages several times but looks like or you do not understand our messages or just don’t read it carefully.
Please check your inbox where we have explained everything with details.
when we buy betheme, do we own all 350+ templates in a one time payment of $59?
Hey,
yes, when buying BeTheme, you have access to all pre-built websites.
Best regards,
Muffin Group team
How to use the theme for landing page? i want to remove menu item from top.
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Hi i liked the theme with 350+ layouts, I want to buy it to design 3 different websites, can that be done with one purchase or do I have to buy it 3 times.
Hi,
in reference to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
ok thanks
You are welcome!
Hi there, After updating the theme my woocommerce is showing the products not in the same height. How do I change this? Thanks, Bertus.
Solved it, cannot delete the post! regenerate the thumbnails.
Thanks for the info, happy to hear you have sorted it out
How do you remove the bar that appears with the hyperlink? I also cant get the top image to be responsive on mobile?
www.digitalrocketmarketing.co.uk
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on what and how you did so far. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
