220 comments found.
Hello, How can I change the color of the objects in the woocommerce pages? I need to change the default color #b1af6a to a custom personal color. Thanks for the support.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello,
do you recommend any specific translation plug-ins which go very well with Vino? Does it support TranslatePress? This is the link: https://wordpress.org/plugins/translatepress-multilingual/ Thank for your your help, Marie
Hello Marie,
To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.
This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as WooCommerce labels. These plugins are quite straight-forward and easy to use even for the least experienced users.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hello, Nice theme. Do you plan to update your theme soon ? (Need Boostrap)
Hello,
Thank you for taking interest in our theme.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
Let us know if there’s anything else!
Elated
Hello, I am wondering if you know this issue regarding the Instagram feed – I connected my theme with my Instagram account and put the widget in the footer. The feed isn’t displayed, though, on my website. I disabled the API in my instagram settings, connected Instagram with the theme again and it still doesn’t work. There is no console log indicating an error and I also couldn’t find a network request indicating connection to Instagram. I would appreciate any hints on what the problem could be. Thank you very much, Marie
Hello Marie,
Regarding the Instagram issues, please navigate to: your-website.com/wp-admin/options.php page
Then find all the _instagram fields and delete them: https://www.screencast.com/t/Qz4PbL7CZAhQ
If you want to change the Instagram account, navigate to: www.instagram.com and make sure you are logged out.
Then navigate to Elated Options > Social Networks > Connect with Instagram.
- Also note that some web servers don’t allow editing the database through options.php, so you might need to access database directly.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hi, that helped so much. It works again, thank you so much for all the tipps. I am so happy 
Kind regards, Marie
Hi Marie,
Glad to hear that!
We’re here in case there’s anything else!
Elated
Hello, I bougth this item in June 2018.. now the pagebuilder only shows classis mode and wp bakery wont update. My support is expired.. who can I contact?
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ So, until we release new theme update where WP Bakaery 5.6 version is included, you could reach our support team at https://elated.ticksy.com/ to update this for you, or you could install Classic Editor plugin to continue working on a way you used to.
Best, Elated
Is your theme compatible with wordpress 5.0.2? Thank you!
Hello,
Thank you for writing in and taking interest in our themes.
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0.
In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS
Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
So, until we release new theme update where WP Bakaery 5.6 version is included, you could reach our support team at https://elated.ticksy.com/ to update this for you, or you could install Classic Editor plugin to continue working on a way you used to.
Elated
hello, will you ever be doing an update on this theme? The last one was in May 2018!
Hello,
Thank you for reaching us.
Are you having troubles with current theme functionalities? Has something stopped working in the meantime?
Elated
Overall it is good, however woocommerce keeps saying the theme needs to be upgraded. I know you have said before that the theme still works with woo commerce but will this be fixed? Also in the Elated options, I can’t find where I can change the font and colour of the text for the sidebar. I have already opened a ticket with you.
Hi,
We responded to your query about WooCommerce outdated files, there’s nothing to worry about if everything is working correctly #1663698
We located your request #1784903 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello, I need to know if they have made updates in the WooCommerce add-on. I will need to use it and in tickets at the time of purchase I had been told that they were working on it. Thank you!
Hello,
You can feel free to update WooCommerce to the latest version, if that works for you. When it comes to outdated WC files, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed. This won’t affect yours or the work of the plugin and the end user won’t experience any difficulties whatsoever.
Elated
We are thinking of buying this theme but we have an important request. Is it possible do embeb video in all the home pages or just in the “video home”?
Hello,
Thank you for taking interest in Vino!
All our themes use WPBakery Page Builder that allows embedding video background to any page. You can also use Revolution Slider plugin to create video backgrounds and insert them to any page.
Elated
Hello. Bought the theme. How can I get the Photoshop files? Thanks
Hi,
Thank you for choosing our theme. Yes, please, put a request for it on our support forum at https://elated.ticksy.com Our team member will sent you there.
Best, Elated
Hi, presale question: can masonry item be all the same size (square)? thank you
Hello,
Thank you for taking interest in our theme.
If you want to have images of the same size, you can simply choose “Gallery” layout instead of masonry http://vino.elated-themes.com/portfolio/gallery/four-columns/
Elated
We also need the category filter, does the gallery have it?
Hi again,
Sure, here’s an example http://vino.elated-themes.com/portfolio/masonry/no-space-in-grid/
Let us know if there’s anything else!
Elated
Yeah but that’s masonry, does the gallery layout have the filter too? thank you.
Hi again,
Sure, it doesn’t matter which portfolio list type you’re using, you can add filter to any. We didn’t showcase filter for all list types in our live preview, but you can definitely do it.
Elated
Some menu options in the mobile are not seen until you pass over.
In Safari – Ipad the ticket is #1760573
Thanks. www.conectart.com
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hi there,
I need to work in with clean WP Bakery, please tell me what I have to do? I opened a ticket in this way: PRIVATE TICKET #1751529
Thanks!
Emil,
Hello Emil,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Good day, i just made a purchase of the theme, and a deduction was made from my account, but there is no theme in my downloads
Hello,
We see no purchases of our items on your account. Perhaps you’d need to contact Envato for further help. Thank you.
Elated
Over a hour to import and only at 30% I am not a fan of this theme so far.
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://elated.ticksy.com/article/10845/ And here’s the helpful step-by-step guide on how to import demo content successfully. https://elated.ticksy.com/article/12621/ If you still can’t handle this yourself, you could always submit a ticket to our support forum https://elated.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.Best regards, Elated
Hello, we have a customer with a liquor store. They will be listing everything, not just a wine. On top of that, they want no payment through the site. Meaning customers can place an order and the store wants to call them back and confirm either it’s for delivery or take out. They also want distance restrictions on delivery (minimum & Max). Also, there’s a minimum $$ limit for deliveries. I know we can set the payment to pay on pickup in wc but is it possible to achieve the rest of the functionalities?
Hello,
For the bids you could use this official WooCommerce extension https://woocommerce.com/products/name-your-price/ that allows your customers to name their price. It also sets recommended price, and you could set minimal product price inside WooCommerce plugin by default. You could also set “Cache on delivery” payment option and include some sort of checkout information that the store will call customer back with receipt. For the distance part, you could limit your sales to specific area inside WooCommerce options, or you could use this official extension https://woocommerce.com/products/woocommerce-distance-rate-shipping/
Hope this was helpful, let us know! Elated
Hello! I just received an email to download an update of the Wine theme. Could you explain to me how is the process to update it, and if I decide to update it I run the risk of losing some change of the web? Thank you very much!
Hi,
Please, check this part from our Official Manual in order to update our theme http://vino.elated-themes.com/documentation/#getting_started_updating_vino
Best, Elated
Hy, do you have html version of this item?
Hello,
No, unfortunately not.
Elated
How do i lower the space between menu items ?
Hello,
Please, submit a ticket on our support forum at https://elated.ticksy.com/ Just include your site URL with wp-admin access and our agent will provide you with best solution.
Best regards, Elated
We are looking to purchase the Vino theme but I see it has not been updated since 9/2017. Woocommerce and Visual Composer require updates. Will you be updating the theme in the near future to accommodate these plugin updates?
Hello there,
Thanks for taking interest in our theme.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will provide you a newest version.
Best Regards, Elated
