151 comments found.
after i active all the plugins the wp-admin go to eror 500 after i off slider revolution the site go on. i think the plugin slider revolution get problem
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hi! I have one presale question: in shop page is possible to make left sidebar? Now it is in the right side – https://demo.goodlayers.com/financity/shop/ Thanks!
Two more pre-purchase questions: 1) Is possible to put logo in center of header (now it is in left side)? 2) In shop page (https://demo.goodlayers.com/financity/shop/) there is 2 columns of products and sidebar, but I need 3 columns and 1 sidebar, is it possible? Thanks!
Hello,
- Yes, you can have a left sidebar on shop page and a centered logo. These can be changed in the theme settings. - You can also have 3 columns in the shop page, this can be changed in woocommerce settings.
Hello, It’s over 18 hours I opened a ticket on your support website https://goodlayers.ticksy.com/ but still no response. Please it’s urgent for me.
Sorry for late reply in the ticket as yesterday we had a problem with it all day so it was delay.
I saw in your ticket that it’s fixed now
Hi, im quite happy with this theme. Few things that i need from your end to assists:
1. How can I change the background of the header to an image? 2. How can I change the common font style to something not from google font or any standard browser compatible font such as SimHei? I need that apply to the entire website. 3. For the hamburger on mobile version is currently white color, how can i change the hamburger color as the background is also in white, the hamburger is not visible.
Thanks.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello! I loved this theme! I have a need to have two areas of the site (one for end client and one for my resellers) with two different menus and some customizations on each start page. I read about multisite plugins in the same domain, do you recommend some plugin compatible?
Hi,
First of all, Thanks for your interest
You can use multi site in this case and I don’t think you need plugin as multi site already split to two sits.
Thank you for your answer! I would like to have a single admin for both areas of the site, is it possible? Some shared information and others should appear only in that area. Thank you for your help
Oh in this case, you may have to use password protect page in this case. You don’t have as built-in feature in the theme :/
Good mornig.
First of all sorry for my english.
I would like to know if we can update to wordpress 5 without update the theme, if it’s not possible we have to buy another license to get the theme updated?
Thank you and regards.
You will need to update the theme in order to update to wp5. You can check for instruction here : https://goodlayers.ticksy.com/article/1893/
BTW, you don’t need to purchase a new license.
Can’t save any changes made to pages after the upgrade to WP Version 5.0.3.
Please make sure that you update the theme to latest version in order to use with WP5.0. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Thanks, I sorted it out, The classi editor solves the problem. One more question: Slider Revolution pro was supposed to be activated with the license.but it seems i require the purchase code.
The purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well 
*We don’t have a pro version of slider here. You have to purchase separately.
Hi. Is there any way to ADJUST to a bigger number the SOCIAL SHARING counter on blog entries?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, My account and user registration is empty. Are there any support plugins available for user registration ?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. I have my hamburger mobile menu activated, but it does not appear. Could you tell me what to do? The theme “financity” I have it installed in different websites and the “mobile menu” appears … but in my last installation it does not work, it does not appear. they help me?
Hi,
Can you go to Appearance > Menu and make sure that you assign menu to Secondary menu location?
Oh my God!. 
Ready solved the issue. Thank you so much!
Hello, all of a sudden the theme is not letting me make any changes… the save is successful but when I refresh it reverts to the page pre-change. Is this expected? What caused this? Thank you!
Can you make sure to update the theme to latest version please? Please follow all here : https://goodlayers.ticksy.com/article/1893/ (Make sure to update GoodLayers Core and clear browser cache as well.)
Is it possible to have the team page bios open in a modal window upon click as opposed to opening in a new page?
Hi,
Sorry, this is not possible.
Hello this is a pre-sale question, any chance you have a psd file for this theme?
Hi,
Yep, we also provide PSD files(not all pages) in the package.
Cheers!
Ooh wow am getting this today i see that its discounted wonderful….
Hello i completed the purchase earlier please provide the link to the PSD files…
Hi,
Thanks for choosing us!
I can’t post the link online. You will see it in the package when you download the theme package(make sure that you download the full packages.) It’s in PSD.txt
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Cool thanks guys ill go ahead and download
Hello guys,
I need your kindly help, in the demo financity I can see in the left part of the top that you have EN/ES to switch the lenguage.
I have the main domain http://diplolink.co in spanish and the subdomain http://diplolink.co/EN in english to do that switch.
I did not found the way to do it in the documentation of the template, could you help me please?
I create a ticket on your website.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
If you already did, please provide ticket url so I can forward to our team to check.
Hello, What’s new in this version ?
Hi,
v1.1.1 20/10/2018 Compatibility with Gutenberg update goodlayers-core version 1.4.2 update goodlayers-core-portfolio version 1.1.9 update goodlayers-core-personnel version 1.1.2GoodLayers Core plugin, view changelog here : http://support.goodlayers.com/document/changelog-goodlayers-core-plugin/
GoodLayers Portfolio plugin, view changelog here : http://support.goodlayers.com/document/changelog-goodlayers-core-portfolio-plugin/
GoodLayers Personel plugin, view changelog here : http://support.goodlayers.com/document/changelog-goodlayers-twitter-plugin/
add LightGallery lightbox type – include/options/plugin-settings.php
Could be easy to create landing pages with this template? I really appreaciate it but I have also this necessity.
Hi,
First of all, Thanks for interest
Yep, you can also create landing page with this theme as well.
Hello guys, after installed polylang in the topbar i can see the menu languages. Where i can disable it? Tnx 4 the support e for the great wordpress theme
Hi,
You can disable it by adding this css in wp-admin > goodlayers > miscellaneous > custom css/js > additional css option:
span#financity-dropdown-wpml-flag {
display: none;
}
Regards.
Thank you so much for this tips. Great job guys
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hi! We launched our site yesterday with this theme and suddenly our blog post excerpts are pulling content from demo data….not sure what to do. The excerpt number is 21 but I don’t know what to change it to in order to pull first line of content from posts. Help? www.1northwealthservices.com is the site… Liz
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I want to change the theme color of the website to orange. Is it possible?
Hi,
First of all, Thanks for interest
Yes, sure you can do that
Hi, I wanna buy this theme but why there no update for theme
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
Also, we will be updating the slider in this theme soon.
Thanks for interest by the way
