Hi,

This is AJ the theme developer. Unfortunately I’ve been out of commission due to personal reasons. Support has been consistent via the tickets while I was gone unfortunately not the comments because it requires myself logging in and handling them. Thank god things are going better for me and I have hired a new staff to also assist with the comments and setup a new method for them to do so.

I noticed your username isn’t even setup to submit tickets, where you not aware of that? The login is here: https://wpexplorer-themes.com/support/

I do apologize for the inconvenience and I’ll be releasing an update for the theme shortly, things should be back to normal. But please note that you can always submit a ticket as we have a full staff handling those, comments are generally to be used for pre-purchase questions

- AJ

Hi,

The theme itself doesn’t make any restrictions to user permissions. However, because of how WordPress works once a role is modified it’s saved forever, so if you used a role editor in the plugin and then uninstalled it or used some custom code to modify the editors it could still be taking affect. I would recommend the “User Role Editor” plugin (its free) which allows you to check all the current user permissions and make edits.

I found out the reason. It is Woocommerce! It changes the default role capabilities. As “comment” is also “review” from Woocommerce’s perspective, it gives this capability only to Shop Managers. Editors cannot edit comments as long as Woocommerce is installed.

For those having a similar issue…

Hi,

• Usually you would want your font size to be consistant across your whole site. However, if you want to make some text larger inside a post so it stands out you can use headings like h2, h3 or you can use the editor styles: https://www.youtube.com/watch?v=HtwQMuT4Dho

• If you are working with the page builder to create pages most modules have options to alter their font sizes and font family such as the heading module.

• The theme uses em values so if you just want to increase the font size of the text on the whole site simply alter the body font size via the customizer under Appearance > Customize > Typography > Body

• The bold option in the editor should be working, there isn’t any known issues with that can you share a live example so I can see what’s going on?

Thanks. I resolved the bolding issue.

Great!

Hi,

I’m glad you are liking the theme! So the version of the page builder included in the theme is NOT heavily modified it’s actually 100% unmodified. A lot of people use the ultimate addons plugin. However, it’s a large plugin so if you are using “cheap/affortable” hosting it can really slow things down combining it with an already larger theme. So I would recommend you have good WP hosting such as Flywheel, kinsta, WPEngine…etc.

Also if you prefer the modules in Ultimate addons and not use Totals you can always disable the Total modules that you won’t be using to slim things down.

Excellent. Thank you for informing me. I guess you got this question a lot. Is there a reason why you don’t implement something like timeline or some of the other elements from Ultimate Addons?

I try and only add modules that are highly requested by customers because every module added does add a bit more bulk to the theme and slows things down a bit. For me speed and optimizability are of high importance.

Things like “timeline” have only been asked for a couple times in the many years of this theme’s existence so I don’t feel like it’s something that will benefit most users and thus be considered “bloat”.

Now, please feel free to recommend or make as many suggestions as you like. I write these all down and consider all of them for future updates.

Hi,

Depending how you migrated your site it’s possible the usernames didn’t transfer correctly or you haven’t updated the wp-config file to refer to the new database on your live site. How did you migrate?

Also, I have Equal Heights enabled. However, it does not see to be working.

Hi,

• The issue with the email icon is a known bug which has been fixed for the upcoming update to be released shortly. If you want here is a temp fix which you can update via FTP under Total/framework/post-types/staff/ – https://cl.ly/f7dd48e2e502

• Equal heights makes the actual containers equal height which is working on your site: https://cl.ly/adb11bb681ee

Are you looking to instead move the button to the bottom? If so that would require CSS to position the button absolutely, which we can assist with if needed.

Thank you for this info. I would like to position the buttons so they seem even.

Hi,

The height is calculated dynamically based on the chart’s width and data values. You could force a height via CSS targeting the .vc_line-chart-canvas element with an !important tag but it could make the numbers “squished”.

Sure thing If you need anything else let me know.

ps: Our $39 sale is ending tonight so if you want to get a new license for a new site (which will also renew your support license for free) now is a good time.

thanks you AJ !

Of course If you need anything else let me know.

ps: The theme is actually now even cheaper (for Cyber Monday week) only $29 if you wanted to pick up a new license and renew support

Hi David,

It sounds like there may be some code breaking things (usually an extra p tag or div outside of a VC shortcode). Are you able to send me the code found in the classic editor so I can inspect it locally? – https://pastebin.com/

Hi,

The blog is built-differently so the options do differ a bit. If all you want to do is add an image gallery to your main portfolio page before the list of portfolio items you just have to edit your page with the WPBakery page builder so you can insert the slider before your Portfolio Grid module (if you are using that one to display the items).

Now for Single portfolio items if you do want a more custom layout you could use the dynamic template function to make your portfolio single posts completely custom – https://www.youtube.com/watch?v=eGYuBjqkj8Q

This happens if you changed your ThemeForest username but it’s still using the same email. It’s an extra security check. I reset the account so you can log in now.

Hi,

There is no known issue with the equal height function. What it does is make the columns inside the row the same height, so for example if you have a background on each one they will be the same height or if you want the content on one side to be centered with the one on the other you can do that.

Can you share the URL you are working on to see what you are trying to do?

As long as the plugin is well coded it should work. Total shouldn’t conflict with any plugin that doesn’t have bugs in of itself. Did you test it out and are you having any issues?

Hi,

Sorry about that. For personal reasons I had to take some time off and I’m getting better now. So I’m replying to all pending comments. My staff is still working the tickets though so you should be getting help there if needed. Also during this time I did make the theme only $39 to make up for my absence. I know it’s not much but it’s the least I could do (I basically make $0 at this price). Hopefully I should be back to full health soon, but I am hiring a new support guy to help here in the comments as well. But please know you can always open tickets if needed.

The theme is secure and there will be an update released shortly as well to fix some bugs.

Hi,

So technically there is no such thing as “responsive” font sizes. You can “mimic” it with some javascript like some of the options in the builder. In general you should use the same font sizes on desktop as on mobile, however, if you want them smaller or larger on desktop it’s very easy and usually you would ONLY edit the font size of your primary text (log posts) which can be done with a little CSS which I can provide if needed.

What are you trying to do exactly?

Thanks AJ, basically we use visual composer to landing pages, and for our H1, H2, etc we want it to reduce in size so we can have nice big fonts on desktop, but on mobile it doesn’t take up the whole screen!

So we want all headings and normal body font sizes to reduce in size when on mobile.

Could you provide the CSS you mentioned to do that?

Thanks for your dedicated support mate

Hi,

Looks like there may be a PHP error on the page causing the issue. Can you enable WP_Debug to see if there is an error displayed – http://wpexplorer-themes.com/total/docs/enabling-wp-debug/

Or check your server error logs to get an idea on why the header is breaking?

The only error is: Notice: get_product is deprecated since version 3.0! Use wc_get_product instead. in /nas/content/staging/semigroup/wp-includes/functions.php on line 3853

Hi,

This error shouldn’t be coming from the theme if your theme is up to date. If you updated WooCommerce but you didn’t update the theme you could get the error.

Can you make sure the theme is all up to date?

• total_cahngelog
• http://wpexplorer-themes.com/total/docs-category/updates/

If you still have issues, please let me know.

- AJ

and how to delete read more button from category

Hi,

• You can alter the related query for your posts with a little custom code in your child theme. Here is an example: https://wpexplorer-themes.com/total/docs/alter-related-posts-query/ – so to show the last 10 posts from the previous day would look something like this:

add_filter( 'wpex_blog_post_related_query_args', function( $args ) {

    // Remove category conditional from related blog posts
    $args[ 'category__in' ] = NULL;

    // Display items from previous day
    $args[ 'date_query' ] = array( array(
        'after' => '24 hours ago'
    ) );

    // Return args
    return $args;

} );

• You can disable the readmore button on categories via the Customizer – https://wpexplorer-themes.com/total/docs/blog-builder/

This is because WordPress doesn’t allow shortcodes in taxonomy descriptions by default but there plugins you can use to enable it or you can simply add this to your child theme’s functions.php file:

add_filter( 'term_description', 'do_shortcode' );

- AJ

Hi,

• First, you will need to copy the file from partials/header/header-menu-mobile-fixed-top.php to your child theme and inside the “wpex-inner” element add the html you want for the icon. Something like:

<a href="#" class="search-header-replace-toggle"></a>

Then you can use CSS to position it absolutely to the right.

Hi,

You can disable the header and footer in this theme Site wide for ALL your pages via the Customizer or you can disable it only as needed on a per-page basis via the page settings meta options.