Hi,

The issue you was facing just because of the cache, you have to check/test your site after removing the server, site and browser cache you will not find an issue.

Thanks.

Hi,

Yes, you have to purchase more license. You can only use one license for one live domain. All themeforest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.

Thanks.

Hi,

Can you please send me the WP admin and FTP login details through our support system so I will check and solve the issue for you.

Thanks.

Thank you. I’ve send it through newsmartwave@gmail.com

Hi,

Your issue has been solved. Please check your site now after removing the browser cache. Now all the words are translated on your site.

And also Could you please purchase support extension to get further support? Your 6 months of support period is expired from 2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Most Welcome

Hello good morning, to update the theme to the latest version has disappeared again the sidebar of the blog, and with the previously inserted code does not work. Thank you

Hi,

Please copy and paste the below given Custom CSS code and paste/replace it to Appearance >> Theme Options >> Skin >> Custom CSS section with the previous code:

@media (min-width: 768px) { .sidebar-content { width: 250px !important; padding-left: 15px !important; }}
Thanks.

Hi,

This is the default functionality of the WP Bakery element “Masonry Media Grid” “Media Grid”, so you have to Customize the WP bakery core files in order to change its default functionality.

Thanks.

OK i see it is based on a 12 grid layout so 5 doesn’t go into 12 equally…hmmmm

Hi,

Yes this is because of 12 grid layout.

Thanks.

Hi,

First of all thanks for your appreciation and Love for Porto

Sound’s Great!
That you have managed to solve your issue by yourself

No, it will not affect your fonts in any way.

Thanks.

Hi, I just have one remaining question. I’ve just adjusted the font size of the “menu-top_menu” with some custom CSS:

”#header .header-top .welcome-msg { font-size: 12px !important; }”

”#header .header-top .top-links > li.menu-item > a { font-size: 12px !important; }”

The font size is displayed correctly at each page, except at the main page. Do you know why?

Hi,

Please go to Appearance >> Theme Options >> Skin >> Custom CSS section and check whether the custom CSS added for the homepage, please delete that css then your css will work also on the homepage.

Thanks.

Hi,

For changing the text or image of the Pop up you have to edit the homepage and scroll below you will find Porto Modal Box Wp Bakery element just edit it and change the text of the Pop Up as per your requirements and for changing the image of the pop up you have to go to Appearance >> Theme Options >> Skin >> Custom CSS.

Thanks.

Hi,

We have setup a support account for you and your email reply was sent so please check your email and generate your very first ticket

Thanks.

Thank you

Most Welcome!

Hi,

There are two ways to set a slider on the Portfolio detail or Archive page.

1. You have to go to WP-Dashboard >> Pages and create a new page named it anything as as per your requirements and then set a slider on the page as per your requirements and also use the Porto Portfolio WP Bakery element on the particular page as well and set it as per your requirements finally save changes.

Then go to Appearance >> Theme Options >> Portfolio and select that particular page as Portfolio Archive page from there by selecting it from Portfolios Page.

2. You have to go to WP-Dashboard >> Blocks and create a new block name it anything as per your requirements and set the slider in it also as per your requirements and finally save changes and copy the block slug name and then go to WP-Dashboard >> Pages and finds and edit the Portfolio Page and scroll below you will find View Options and in View Option you will find an option name Content Top so just paste the block slug name in the Content Top option and save change and finally check your site after removing the browser cache.

Thanks.

Hi,

Our support team got your single ticket 14 days ago and also they replied your ticket with solution 14 days ago as well and it was:

Actually, you are facing this issue because you have not a single product selected as featured product, and the elements those are set on your homepage it requires/show the products when you feature it, so you have to make some of your products as a features products and then save changes and finally check your site after removing the browser cache hope you will not find an issue, if yes then please make your site Live and provide me the site WP Admin Login details so we will check and solve the issue for you.

Now how to make a product as a featured product: https://www.modernmarketingpartners.com/set-featured-products-woocommerce/

Hope this helps if not then please reply your ticket accordingly.

Thanks.

Thanks for using Porto.

Please contact our support system here, https://portotheme.com/support to get immediate help!

Regards, P-THEMES

I want the fonts in the slide transitions as in the demo.

I want the fonts in the demo.

I bought this theme according to the demo. Thanks in advance for your interest.

Please resolve this problem urgently

Hi,

Your all issues has been solved, please check your site after removing the browser cache, and the reply of your ticket was sent so please check your ticket reply and then communicate with the Technical Support team by giving the reply of your ticket do not write here again and again regarding ticket, as we have to solve all the other customers issues as well so it will take some time.

Thanks for your understanding.

Hi,

All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.

But in your case if you only want to use the Theme on Live site but not on Development site then you have to deactivate the theme from Development site by going into Porto >> Setup Wizard >> Activate and you will find the Deactivate button just click on it and then Activate the same theme on the Live site with the same purchase code by following the same steps.

Thanks.

Hi,

Please read and follow the instructions written in this doc: https://www.modernmarketingpartners.com/set-featured-products-woocommerce/

Thanks.

Hi,

This is not the bug, we have set the default layout and sidebar for all pages from Appearance >> Theme Options >> General http://prntscr.com/l3f8j6

Thanks.

I’m sorry, you’re right, because I’m not familiar with the subject operation caused by the settings, I’m sorry, thank you for your answer

Hi,

No Problem dear , We are always here to help you

Thanks.

Hi,

We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.

If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.

You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.

But remember that you are able to Install and Activate the Plugins after activating the Theme License code.

If you are unable to solve the issue now then please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.

Thanks.

Do I need to move wp-content/themes/porto/languages to the Child theme?

On the related products it also has “Add To Basket” is the color also controlled by the primary color?

Hi,

1. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements:

.single-product ul.products li.product-col .add_to_cart_button { color: red !important; background-color: yellow !important; border-color: orange !important; }

2. Yes, you have to move the particular file into the Child Theme but you have to create a same hierarchy into the Child Theme as in the Parent Theme, means you have to put the files into wp-content/themes/porto-child/languages/

OR

You can also upload the files into wp-content/languages/themes as well but for that you have to named the file as porto-en_GB.po and porto-en_GB.mo instead of simple en_GB.po and mo it will also not be affected when you update the theme.

3. By changing the color value in the above given code you will manage to change the color of “Add to Basket” as well.

And if you will have further more issues then please contact us through our support system.

Thanks.

Hi,

No, You do not need any additional Paid plugins for this theme to work, it will work perfectly with the theme pre-packaged plugins.

Thanks.

hi,

Can you please share the URL of the page where the Image gallery is so we will check and provide you the solution for that and also please provide us the screenshot as well.

Thanks.

Hi,

Hereby the url. We are building the page on a temporary URL. When we finish we copy it to the definitive. So thats why the strange URL https://nldevelop-tonton.savviihq.com/5912-2/

It is about the text above every gallery. I think when you see, you will understand.

I don’t know how i can provide you a screenshot in this way…

Let me know what you can do,

Thanks, Rolf

Hi,

Please copy and paste the below given CSS code to the page Custom CSS Option and change the size value as per your requirements and check your site after removing the browser cache.

h2.wpb_heading.wpb_gallery_heading{ font-size: 15px !important; }
Thanks.

Hi,

We have tested our latest theme and do not find the single issue and if you have any issue then that is on your site so please make your site Live and then change your fake rating and then contact us again with your site WP Admin Login details so we will solve your all issues one by one.

Thanks.

I gave you Wp information. Please solve the problem or refund.

Hi,

Your providing Link: http://www.berkaisguvenligi.com/wp-admin

It is not working at our end and tried several time on different computers, different browsers and on different IPs, so please provide us correct/working Login details so we will able to find check your site and solve the issue for you.

Thanks.