Hi,

Sorry to say that but this is not possible with the help of Theme Options, for that you have to Customize the header file. First of all go to Appearance >> Theme Options >> Header >> Header Type and check which header type you are using on your site and then go to wp-content/themes/porto/header and customize the particular header type as per your requirements.

Thanks.

Hi,

Sorry for the inconvenience, but the issue you are facing is pretty unknown, because we have tested the theme with same setting on 5 different sites and it works fine but not on your site, so we have forwarded your ticket to lead developer and soon you will get the reply of your ticket so until that please be patience as you know that this is a sale week and we are facing higher than the normal amount of tickets as well.

Hope you can understand.

Thanks for your understanding.

Hi,

Sorry to say that but have you tried to Install the theme by following the steps showing in this Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

If not then please try it, but after making sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Hope you will not find an issue and if yes and you have a problem in contacting us via our support system then please provide us your product purchase code via our email newsmartwave@gmail.com so we will set a support account for you and then solve your issue.

Thanks.

Hi,

There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

Thanks.

Hi,

Please download the latest theme German language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as German Language and finally save changes and check your site after removing the browser cache.

Thanks.

HI,

Yes, you have to Install any third party plugin for online chat functionality as there is no option in the theme for that and we have not test any third party plugin regarding this with the theme yet, so you have to test any third party plugin but at your own risk as we do not provide support for third party plugins conflicition.

Thanks for your understanding.

Hi,

The issue you was facing just because of the cache, you have to check/test your site after removing the server, site and browser cache you will not find an issue.

Thanks.

Hi,

Yes, you have to purchase more license. You can only use one license for one live domain. All themeforest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

Thanks.

Hi,

Can you please send me the WP admin and FTP login details through our support system so I will check and solve the issue for you.

Thanks.

Thank you. I’ve send it through newsmartwave@gmail.com

Hi,

Your issue has been solved. Please check your site now after removing the browser cache. Now all the words are translated on your site.

And also Could you please purchase support extension to get further support? Your 6 months of support period is expired from 2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Most Welcome

Hello good morning, to update the theme to the latest version has disappeared again the sidebar of the blog, and with the previously inserted code does not work. Thank you

Hi,

Please copy and paste the below given Custom CSS code and paste/replace it to Appearance >> Theme Options >> Skin >> Custom CSS section with the previous code:

Hi,

This is the default functionality of the WP Bakery element “Masonry Media Grid” “Media Grid”, so you have to Customize the WP bakery core files in order to change its default functionality.

Thanks.

OK i see it is based on a 12 grid layout so 5 doesn’t go into 12 equally…hmmmm

Hi,

Yes this is because of 12 grid layout.

Thanks.

Hi,

First of all thanks for your appreciation and Love for Porto

Sound’s Great!
That you have managed to solve your issue by yourself

No, it will not affect your fonts in any way.

Thanks.

Hi, I just have one remaining question. I’ve just adjusted the font size of the “menu-top_menu” with some custom CSS:

”#header .header-top .welcome-msg { font-size: 12px !important; }”

”#header .header-top .top-links > li.menu-item > a { font-size: 12px !important; }”

The font size is displayed correctly at each page, except at the main page. Do you know why?

Hi,

Please go to Appearance >> Theme Options >> Skin >> Custom CSS section and check whether the custom CSS added for the homepage, please delete that css then your css will work also on the homepage.

Thanks.

Hi,

For changing the text or image of the Pop up you have to edit the homepage and scroll below you will find Porto Modal Box Wp Bakery element just edit it and change the text of the Pop Up as per your requirements and for changing the image of the pop up you have to go to Appearance >> Theme Options >> Skin >> Custom CSS.

Thanks.

Hi,

We have setup a support account for you and your email reply was sent so please check your email and generate your very first ticket

Thanks.

Thank you

Most Welcome!

Hi,

There are two ways to set a slider on the Portfolio detail or Archive page.

1. You have to go to WP-Dashboard >> Pages and create a new page named it anything as as per your requirements and then set a slider on the page as per your requirements and also use the Porto Portfolio WP Bakery element on the particular page as well and set it as per your requirements finally save changes.

Then go to Appearance >> Theme Options >> Portfolio and select that particular page as Portfolio Archive page from there by selecting it from Portfolios Page.

2. You have to go to WP-Dashboard >> Blocks and create a new block name it anything as per your requirements and set the slider in it also as per your requirements and finally save changes and copy the block slug name and then go to WP-Dashboard >> Pages and finds and edit the Portfolio Page and scroll below you will find View Options and in View Option you will find an option name Content Top so just paste the block slug name in the Content Top option and save change and finally check your site after removing the browser cache.

Thanks.

Hi,

Our support team got your single ticket 14 days ago and also they replied your ticket with solution 14 days ago as well and it was:

Actually, you are facing this issue because you have not a single product selected as featured product, and the elements those are set on your homepage it requires/show the products when you feature it, so you have to make some of your products as a features products and then save changes and finally check your site after removing the browser cache hope you will not find an issue, if yes then please make your site Live and provide me the site WP Admin Login details so we will check and solve the issue for you.

Now how to make a product as a featured product: https://www.modernmarketingpartners.com/set-featured-products-woocommerce/

Hope this helps if not then please reply your ticket accordingly.

Thanks.

Thanks for using Porto.

Please contact our support system here, https://portotheme.com/support to get immediate help!

Regards, P-THEMES

I want the fonts in the slide transitions as in the demo.

I want the fonts in the demo.

I bought this theme according to the demo. Thanks in advance for your interest.

Please resolve this problem urgently

Hi,

Your all issues has been solved, please check your site after removing the browser cache, and the reply of your ticket was sent so please check your ticket reply and then communicate with the Technical Support team by giving the reply of your ticket do not write here again and again regarding ticket, as we have to solve all the other customers issues as well so it will take some time.

Thanks for your understanding.

Hi,

All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

But in your case if you only want to use the Theme on Live site but not on Development site then you have to deactivate the theme from Development site by going into Porto >> Setup Wizard >> Activate and you will find the Deactivate button just click on it and then Activate the same theme on the Live site with the same purchase code by following the same steps.

Thanks.

Hi,

Please read and follow the instructions written in this doc: https://www.modernmarketingpartners.com/set-featured-products-woocommerce/

Thanks.