242 comments found.
Hi, I bought a theme from you, then I bought bilingual plug in for Arabic language. All pages Services and team page doesn’t show for the other language!! Other pages are ok
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much.
Hello!
I recently bought your theme “Construction – Business & Building Company WordPress Theme”.
And i started to setting my site, but ran into one problem – i cannot configure the settings (size, location of elements) in Top Header. And include icons from fontawesome. How i can do it all?
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
HI. We use the construction business theme and we are very happy with the custom building options in the theme. Unfortunately we also notice the theme is very slow. Is there a setting we need to use to speed up the website? Hope you can help me.
patrick de vos
Hello,
Sorry for support delay, we’ll try to support for your problem as soon as possible.
Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.
Thanks!
Hi there,
I have downloaded “Construction – Business & Building WordPress Theme” from https://elements.envato.com. This is a great theme but I have a question about hamburger menu. Please advise how to change the colour.
Thank you and best regards,
boonrits
Hi, we don’t support customer where come from Elements Envato. You can check policy again. But with this problem, you can setup in Appearance > Customize > Header
Hello, Please tell me which plugin to install to visually edit the portfolio, services …? I look according to the instructions, but it still displays like this: “vc_row css =”. vc_custom_1496983574184 {padding-top: 80px! important; padding-bottom: 80px! important;} “ carousel gallery =” 466,467,468,469,470 “ [............ ” Thank!
Hi, Please read more this article guide: https://oceanthemes.ticksy.com/article/9295/ , Thank you
Hello, a couple of questions. 1) How do I change the “NEWS” title at http://wpdemo.oceanthemes.net/construction/team/tommy-atkins-2/ 2) How do I disable the Archives & Categories ? par example at http://wpdemo.oceanthemes.net/construction/services/ & http://wpdemo.oceanthemes.net/construction/categories/architecture/ I dont want /services/ and /categories/ to be shown at browser address. 3) At FEATURED PROJECTS at http://wpdemo.oceanthemes.net/construction/home-3/ can I have pagination to be shown more than 8 pics? Thank you!
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
I sent you guys an email yesterday about the problem that I was having with the slider revolution. Now you are telling that the slider revolution is not included. I also notice that a lot of other fixtures are missing, the main reason I bought your temple was because in your description shows that it was included. At this point I need my money back. How can I get my refund
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
My name is Osvaldo Esparza. I bought a template from you guys, but the slider revolution code does not work. What can I do because I need the template up and running.
Hi,
That is not license plugin, we can’t share it. Hope you understand. https://oceanthemes.ticksy.com/article/6350/Thanks.
I received this theme as a freebie a few months ago so, it comes with no support. I thought I might try it to see how well the developers are. This is what I found;
1) On their Child Theme they use @import which is no longer supported.
2) In Google Chrome under Inspect the following warning comes up; DevTools failed to parse SourceMap: /* https://www.????????.com.au/wp-content/themes/construct/assets/css/bootstrap.min.css.map */
3) When editing a page it says insecure content blocked. This page is trying to load scripts from unauthenticated sources. On researching this, the error seems to be contributed to Visual Composer in which they have fixed but this theme uses an old version of Visual Composer. (This error occurs when you convert to SSL)
Overall, I found this theme very easy to use and lightweight but, probably not quite worth the amount they want for it compared to other themes that are out there.
What amazes me is that Ocean Themes put this out there for free and would have to have know that there was errors in it. For other developers, check your themes thoroughly or you may damage your brand if releasing it with errors.
Now, I have to decide whether to give it 3 Stars or 4 Stars based on whether I believe the release of this for free was just a ruse to have people buy it so they could get some support. I also noticed their latest update still says that they are using an older version of Visual Composer.
Hi,
Please check Themeforest free WordPress Theme files here: https://themeforest.net/free/wordpress-themes
All free files not provide support and update: https://themeforest.net/item/umbala-responsive-woocommerce-wordpress-theme/21913200 => http://prntscr.com/los9ns
Thank you
Hello – is there a way to list all employees (Our Team) so they show on the entire page and not on a carousel?
Hello,
Sorry, there isn’t any way to list all employees on the entire page now. Maybe we’ll update it in the future.
Thanks for contacting.
NICE JOB! I WISH GOOD SALES!
Thank you 
Hi, I get notice about update about WPBakery Page Builder. I want to update, but it need to verified activation. I got your construction theme’s by free from monthly free stuff of envato market. Can I get your help to update WPBakery Page Builder? Thanks.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
i had try to submit a ticket for this theme. But, I can’t verify purchase with envato neither enter purchase code, because i got it free from monthly free stuff of envato market.
What should I do? Thanks 
Hi,
Please have a look at this item free download: https://themeforest.net/item/yozi-multipurpose-electronics-woocommerce-wordpress-theme/21081950
By downloading this item, you agree to the terms of the Regular License.
=> Support and updates are not provided for free files.
Thank you
Whenever I edit and submit (update) any page I get 404 error page. Please help!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I downloaded this theme from Envato….so not able to submit a ticket. I don’t have a purchase code. License document from Envato says Purchase Code ‘FREE’ – which doesn’t seem to work!
Hi,
Please have a look at this item free download: https://themeforest.net/item/yozi-multipurpose-electronics-woocommerce-wordpress-theme/21081950
By downloading this item, you agree to the terms of the Regular License.
=> Support and updates are not provided for free files.
Thank you
I was able to get this theme before you put a price tag on it but i have since used it and realised that it only works well on the desktop version and the mobile version of it is bad. Is there a way i can fix the parallax and background images that are not working on the mobile version including the logo, all these and more on the mobile version.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi, I just wanna ask about premium plugin that needed to activate liense, like WP Bakery Page Builder (Visual Composer), etc. Should we activate manually by register username again, or automatically register when we used your themes. Thank you.
Hi,
All premium plugins license not included in the theme package, plugins package included in theme package only, update the premium plugins via update the theme.
Thank you
How do I change the overall font?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Import options is not working for me. i have activated all the plugins and after i click import.. step1: download content is successfull step 2: importing content and it never ends at all..
Please suggest
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, I have created some portfolio categories, but i want to set or exclude the categories to display in my portfolio page. How can i do that?
For ex: i have two portlofio pages, one for one kind o products, and another for a different kind. I want two dsplay just the categories that ai select in any page.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Good Day,
Please help, I can’t seem to change the logo. Header and then site logo but then nothing.
It doesn’t open or anything. Just get stuck
Thank you
Awaiting your reply
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
How do you edit the height of the OT Slide Show?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you