312 comments found.
I uploaded a logo image to the top left corner. The image is not displayed correctly in mobile version. It goes out of the line at the top bar (black color background).
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
I only have one banner, but the banner keeps flashing. If it has 2 banners, the blinking is gone. However, I just need to use 1 banner How to disable the multiple slider function or stop the flashing?
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
Hello, pre sale question, how many differente menu categories can i have? do they all appear on the hme page? Thanks
Hello,
Each menu category is a column so 3, 4 max.
So i have a 6 categories menu i cannot use your theme? Thanks anyway i will find something more costumizable.
Thank you.
Hi
I cannot activate WP bakery, WP bakery support claims that if WP bakery is purchased as a part of the theme then it is managed by the WP theme author.
Kindly help
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
Hi
I am trying to install my theme on WordPress and as soon as the installation reaches 99% I get logged out my WordPress and there is a message on the browser which says session expired.
Kindly help
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
Hi, I need to update my website but according to the details this theme is not compatible withe Wordpress 4.9.8, will you update the theme so it is compatible with the latest version?
Hello,
Our theme is compatible with WordPress 4.9.8.
Please check our page http://jellydemos.com/wordpress/elixir/
It’s working on WordPress 4.9.8 with no issue at all.
My site is completely destroyed updated to new WordPress, updated to WPBakery (from licensed visual composer) and now i cannot edit any of my pages because nothing appears on the back office editor. PLUS, my frontpage layout is ruined. and I cannot fix anything !!!! ....... HELP !!!!!
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Please send us login/password info as a private message.
Thank you!
Please remove the updated version and install the one that comes with the theme. You can find it in theme_folder > plugins > js_composer.zip
Hello,
Could you please update us on your situation? Have you managed to fix issues?
updated to the new WPBakery no Elixir theme and cannot access my pages, cannot change anything. Plus the layout of my entire frontpages is ruined !!!!! What is happening?
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
The contact form 7 dosent allow to make a tick box work for privacy regulation agreement. The theme dosent allow much on the embedded forms or contact 7 forms
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
Hi, I purchased the SSL certificate to secure the site. But the site no longer works as before.
https://loasidelgustoristorante.it/Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
Hi, my site does not work properly… all the elements are not where they should be…for example, the slider is not visible.
https://loasidelgustoristorante.it/Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Please send us login/pass as a private message as well.
Thank you!
I am getting a flashing on my slider, I just want a static image instead of the slider, the url that is having issues is below.
http://thebuffalorose.comHello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
I want a refund. There is no way to import the demo’s and I don’t have time to wait for your 24 hour response showing me how to do it. It should be self-explanatory.
Hello,
It will take you less than 5 minutes to install our theme. Please check this installation video: https://www.youtube.com/watch?v=sfaVJsyOXjA
You can also download Theme Documentation from Account > Downloads > Elixir > All Files & Documentation > unzip > check documentation > About & Quick Install.
You need to contact Envaro about refunds.
Good morning I would have a problem with your template regarding the One page version, I should insert a new section between the gallery and timatable section. I tried to create a new page with parent on the Home page but I get it inserted at the end of the One Page. How can I decide where to place it?
Thanks, I’m waiting for your feedback
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thanks you!
Hi there! I had to upgrade the PHP version from 5.7 to 7.2 which threw a few serious error messages (for theme files, RevSlider and Redux framework ) and made logging into the backend impossible. The current theme version is 2.1. Will updating my theme fix this? Thank you!
Hello,
Please follow the instructions in this documentation https://wpadvancedads.com/finding-errors-with-wp_debug/ to activate debug. Please send us a link to debug.log file.
Thanks for your quick reply! Here’s the log: https://codeshare.io/21vWn1
It looks like there is one Fatal Error from Revolution Slider. Please send us login/pass to wp-admin and FTP access with Email jellythemes https://themeforest.net/user/jellythemes.
theme not working correctly. there is no edit page option. edit page null. slider option null. not same from documents.
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
Hello, i need translate forms areas(contact and reservation) how can i do it, thanks a lot.
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ and we’ll be happy to help you.
Thank you!
hello
I can’t upload the demo content to wordpress
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Please also send us login/pass to wp-admin as a private message.
Thanks you!
hi
its ok now i found it 
but the only thing i struggle with now is how to edit the contact form in wordpress
greetings
Unfortunately, theme’s Contact Form doesn’t allow any changes. Please check this form instead: http://wordpress.org/plugins/contact-form-7/
We are sorry for the inconvenience.
How can I add a retina logo? When I use a logo that is larger than 110×50 pixels, the image goes below the navigation bar. But when I use a logo that has the above mentioned size, the logo will be unclear on retina devices like an iPhone or MacBook. Can someone give me an easy solution for this problem?
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thanks you!
Since a few weeks we noticed that we’re unable to login to our WP. We get a Cache & cookie error. But when I rename the theme directory I’m able to login. Is there an issue between the newest WP and the theme? Is there a new update available of the theme since we bought it in 2016?
Thx for your answer.
Hello,
Our themes don’t interfere with login functionality in any way. Could you please elaborate more? What error did it show?
The latest update was on 8 June 17.