1179 comments found.
Hi, I download your themes in https://elements.envato.com/hotel-wordpress-theme-WNV47J2 . Does it still support in here. And Is it newest version? Thanks for your help
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
hello i not received email when i order !
thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello. We face some problems with color of some parts of site ( header, reservation, availability etc ). We saw some of your answers above, but we can’t find a solution.
Can you explain in what section change any color of the site?
Thank you in advance for your answer!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
A pre-purchase question. Great theme BTW! I am wondering if I can use this template with multivendor. What I am trying to achieve is create a booking.com like website, where I can sign up many hotels (or they can sign up by themselves), and they can add their rooms/houses/apartments and manage the availability.
Is it possible?
Seb
Hi Seb,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Is it possible to have special rates for specific logged in users?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
I’ve added Stripe as payment for the hotel booking website but when it should redirect me to the stripe payment page it gives me this error:
WordPress databasefout: [Column ‘date’ cannot be null] INSERT INTO `wp_nd_booking_booking` (`id_post`, `title_post`, `date`, `date_from`, `date_to`, `guests`, `final_trip_price`, `extra_services`, `id_user`, `user_first_name`, `user_last_name`, `paypal_email`, `user_phone`, `user_address`, `user_city`, `user_country`, `user_message`, `user_arrival`, `user_coupon`, `paypal_payment_status`, `paypal_currency`, `paypal_tx`, `action_type`) VALUES (‘1360’, ‘Kamer Figo’, NULL, ‘10/23/2018’, ‘10/24/2018’, ‘1’, ‘101’, ’’, ‘1’, ‘test’, ‘test’, ‘test@test.com’, ‘2222222222’, ‘teststraat 2 2222as’, ‘testtown’, ‘nederland’, ‘test’, ‘Onbekend’, ’’, ‘Pending Payment’, NULL, NULL, ‘stripe’)
Is there a quick fix for this? I’ve tried everything but with no luck. Please help me! 
Thanks in advance- Marnick
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
I have been hired to develop a hotel website and my client has already bought your theme. I just installed the theme and am trying out various options. I am facing one problem I have not been able to put my finger on.
The shortcodes done seem to be working for me. I have checked an all the plugins required by the theme have been installed and activated.
You can have a look at http://www.projectsredlaser.com/ajhotel/
Look forward to an early resolution.
Thanks Teejay
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
I have been trying to register and login on the link given by you for the last an hour but I am not getting the password in my email.
Any alternative/suggestion?
Rgds – Teejay
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi, i send an email but i get a respons that doesn’t solve my problem i would like to install the Home 7 i didn’t find on the import files can you please tell me how i can import the Home 7 demo? Thank you,
Hi,
we have replied to you through email.
Have a good day Bye
My booking form dsnt show any checkout button.
Its also not picking the pricing, just showing zero
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello,
When I add a reservation manually from the back office of my site, the booking is not added to the booking calendar or the total bookings.
Can you help me fix this problem?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I open ticket on support
Perfect
Hi! I have a question how to make a translation?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
are there screenshots or videos of the backend, how the calendar looks and how you can manage reservations of rooms via backend?
Is there an easy way to “close” bookings for certain weekends or dates?
Thanks for infos!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I am using Polylang multilingual component, but can’t find how to translate ‘Book now’ ‘search and similar functions. Could you please help me?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Great Theme.
Does booking process sync automatically with Booking.com and other website? Thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi There,
Fantastic theme, really. All in the details, excellent work!
Just no response to my question above, even after sending a message to the link shared doesn’t get it faster. Can you do something about this? Very important for me!
Thanks
Yes sure.
Bye
Hi, I want to ask.. do I need to install woo commence with the theme to make the payment work and how do I move the currency sign to the front.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi where in your demo can I test the availability booking system.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello,
I cannot import the Chalet demo. When I’m on Theme Options -> Import Export, I paste the nd-shortcodes-export-part-1.txt, and when I click Import, nothing happens.
Why?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, First of all, the theme looks very good and has many demo pages which is great. But, Could please explain why after importing the demo for Apartments, there is not Home Page number 7? On the preview the Home 7 is marked as new but on the installation files it does not appear to be included anywhere. Please reply as soon as possible. I don’t want to bother you with tickets.
Thanks.
Hi,
this is very strange ! For understand the reason of why you have not imported the page we have to enter on your dashboard and we need your wp-admin credentials so the only way to get help from our team is through the support forum. https://support.nicdark.com/
Obviously it’s our job so do not worry, you do not disturb us.
Have a good day Bye
Downloaded all the documentation and installation files again. Under Import Files -> Apartments within any of the folders there is not a single mention of Home 7, neither in the XML import files nor the slider or settings files. Please fix this as soon as possible as remaking the whole demo page seven is going to take us too long. Thank you.
Hi,
this is very strange ! However don’t worry our dev team will help you as soon as possible.
Have a good day Bye
helo i have a problem !! i not arrived to put my 4 rooms in this page !
http://www.web-studio-agency.fr/chambord/search/can you help me?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, Pre-sales question: I am a owner of a multiple properties hotel. They are in different cities.It is possible to search by location in this theme? Thanks!
Hi,
we can add the branch filter on the search page for free if you want through our developers in the support forum.
For more pre-sale questions and more informations please contact the team through this contact form : http://support.nicdark.com/pre-sales-questions/Have a good day Bye
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