23250 comments found.
no answer after 1 week from your support is not acceptable
Hi,
Sorry for the inconvenience, We have replied your ticket 2 days ago, but we are facing higher than the normal amount of tickets because of the Theme on Sale last week, so sorry for the delay but I have assigned your ticket as top priority to one of our Expert and soon hopefully with in couple of hours you will find the reply of your ticket so until that please be patience and we are again apologizing for late reply.
Thanks for your understanding.
ALL ISSUES ARE STILL OPEN AND NOT SOLVED BY SUPPOPRT !!!!!!!!!!!!!!! after 1 week
- view profile (on team page) – ->zum Profil - LOAD MORE on starting page—> mehr Bilder - “Project description” are sill in the table, shoud be deleted. see screen shots
Hi,
Please be patience, our team has solved two of your issues yesterday and then you have a new issue one after another in a single ticket so it will take some time because we have to solve all the other customers issues as well and we are experiencing higher than the normal amount of ticket so once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
Nothing of the issues are solved !!
All issues were adressed on first contact – not one after one.
So please be not unpolite.
Hi,
Then what does this means: https://pasteboard.co/HJWAZaD.png
Please wait as we are facing higher than the normal amount of tickets and we are working on tickets so once your ticket will resolve you will get the reply of your ticket until that please be patience and do not write here again and again please.
Thanks.
Hi, I am trying to add Register link on main menu but I couldn’t find it! It’s not been at the menu list, how can I add it?
Theme Options > Menu > Show Register Link is not work 
Hi,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hello! Just want to check, im using demo10, but when I upload the picture (high defination), the product image is blurred at the single product page, but when I mouse over the picture, it’s my original clear picture. any way to fix that to show the original picture without hover? Thankyou!
Hi,
Change Product Image Sizes:
To change image size: To change this setting now on the front end you have to go to Customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
Regenerate Thumbnails: After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.
Explanation:
WooCommerce provides two image sizes:
Main image width and Thumbnail width.
Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.
Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.
Hope this helps and all clear now.
Also can you please consider to extend your support? It’s already expired from August 2017.
Thanks.
How can I import eCommerce demo version 15 I can’t find demo file or any link in theme option.
Hi,
Please see this complete Video Installation Guide of Porto WordPress in which you will also find the complete steps of Installing the Demo as well: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Thanks.
Hi, where can i download the porto-child files ?
nvm i found it
Sound’s really Great 
Although for others reference:
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Thanks.
Still having trouble updating theme. Any chance you fix that or should I give up hope… This is the second mail and the fourth update I think about this issue. Please don’t suggest the manual update because after doing that (which is quite a pain), then it just rolls back to 4.7.5 without warning. Something is seriously wrong and I am tired of dealing with this issue which it shouldn’t be an issue in the first place.
Thank you (?)
Sorry, rolls back to 4.4.5 without warning. I am getting confused with all the updates I can’t get…!
Hi,
Please contact us through our support system with your site WP Admin Login details and CPanel Login details so we will update the theme for you on your site.
Also can you please consider to extend your support? It’s already expired from September 2017
Thanks.
I don’t need you to update the theme. I need you to ensure me that the problem will be solved if I update the theme manually one last time. And I wouldn’t mind extend my support if this was an issue that I caused or anything else, but in this case my friend I believe you should do it for free…
Hi,
If you follow the proper steps then you will not find an issue.
Please contact us through our support system with your site WP Admin Login details and CPanel Login details so we will update the theme for you on your site.
Thanks.
OK thank you. This is really good news. Login credentials coming up…
Hi, does your theme support custom widgets in the header? An example in the attachment. https://wmpics.pics/di-ZAJF.jpg
I need custom widget areas:
Custom widgets after Navigation, Custom widgets after Logo, Custom wİdgets before Logo, Custom widgets Topsection Left, Custom widgets Topsection Right.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but at this time the theme has not this feature but we are planning to add this feature in the theme in future coming updates of the theme.
Thanks.
Where is the promo code I saw last week? I already have the HTML version and now I want to buy this wordpress version, but I would like to have the discount. =/
Hi,
Sorry to say that but the discount period is over now, you have missed it.
Thanks.
Ah, ok… let´s wait… Tks lol
Yup, Thanks.
Hi, At Shop page, Left Sidebar is fixed until all the product are viewing. I believe in Admin setting we have an option to make it float, however, I am not reminding the same. Request you to please help me to get the option to make sidebar as float.
Hi,
You can make the sidebar as “Sticky or Fixed” as per your requirements from Appearance >> Theme Options >> General and you will find an option there “Enable Sticky Sidebar” just make it Yes or NO.
Also can you please consider to extend your support? It’s already expired from September 2017.
Thanks.
With a centered Logo choosen, it doesn’t fit on mobile. It’s a bit left. Is it because of the hamburger menu? How to center the Logo exactly?
Hi,
Can you please share your Live site URL and the screenshot of the issue so we will check and provide you the exact solution for that.
Thanks.
Have a look in mobile view at awz-verden.de. Screenshot: www.awz-verden.de/mid.jpeg
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile after removing the mobile browser cache.
@media (max-width: 768px){
#header.logo-center .header-main .header-center {
padding-left: 40px !important;
}
#header.logo-center .header-main .header-right {
padding-left: 0 !important;
}
}
Thanks.
Thanks
Most Welcome
Hi! After my customers has “change password” they get an simple email from Wordpress, instead of the styled one that I’ve made through Woocommerce. Like the order mail looks like. How can I change it?
Hi,
Sorry to say that but there is no option in the theme you have to make it possible with the help of Customization, Please read and follow the instructions written in this doc: https://premium.wpmudev.org/forums/topic/how-to-change-wordpress-default-password-reset-e-mail
Thanks.
Any way to be reseller? thnx alot
Hi,
Sorry to say that but do not understand your issue properly can you please explain it more clearly.
Thanks.
Hi, i want to change layout on search page. After when i searched something, website showed me your old slider. I tried to find it everywhere but i couldnt. Please let me know where i can do that. Thanks
Hi,
Actually, the search page always takes the layout of the page that you have selected for search from Appearance >> Theme Options >> Header Search Form: https://pasteboard.co/HJzRICz.png
So it means the search page takes the layout of the shop page, so in order to remove the category banner from the search result page, you have to remove it from shop page.
Now how to remove the Category banner from shop page, so please go to wp-dashboard >> pages and finds and edit the shop page, after editing shop page scroll below to the page, you will find view options and in view options you will find an option of content inner top and content top so you will find the block slug name in any of these two options, which means that the particular section/banner is coming from blocks, so now you have to go to blocks and finds and edit the particular blocks and change anything as per your requirements.
OR if you only want to remove the category banner from the search result page only then you have to use the Custom CSS for that, so please try with the Custom CSS given below, and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.search-no-results div#content-inner-top .porto-block { display: none !important; }
Thanks.
Have a great day .
Thank you a lot
Most Welcome
Just before purchase,
I want to have 3 languages on website. Two of those are LTR and one of them is RTL. For translations I’ll be using WPML. Is it possible to have one language on website with RTL format? and two languages in LTR?
Best regards
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Absolutely, Porto WordPress is fully Compatible with WPML and yes you can easily use the theme with RTL and LTR languages on the same site.
Thanks.
Stripe with apple pay doesnt works with porto theme???
Hi,
Sorry to say that but we have not tested this with the theme so we are unable to provide you the solution for that, as you already know that we use woocommerce plugin in our theme and woocommerce has its default payment gateways so you have to use them, otherwise if you want to use any third party plugin you can try but at your own risk.
Thanks.
Good day. Believe this problem:
Porto Settings – Header – Sticky Header – Background picture
header.sticky-header .header-main, .fixed-header #header.sticky-header .header-main, #header.sticky-header .main-menu-wrap, .fixed-header #header.sticky-header .main-menu-wrap {
background-color: rgba(0,10,0, 1); background-repeat: repeat; background-attachment: scroll; background-image: //p362.infoalwv.bget.ru/wp-content/uploads/revslider/demo-restaurant/slide-restaurant-2.jpg; }
Mistake:
background-image: //p362.infoalwv.bget.ru/wp-content/uploads/revslider/demo-restaurant/slide-restaurant-2.jpg;
HI,
Sorry to say that but do not understand your issue properly, can you please explain it more clearly if possible with the help of screenshots.
Thanks.
The problem on these screenshots:
https://cloud.mail.ru/public/3qsv/Hi8187iXv https://cloud.mail.ru/public/KpiP/oKoDBbwn2Hi,
The issue you are facing is because of the dynamic_style_1.css overrides skin.css or skin_1.css so that may be the permission issue at your end so please contact us through our support system with your site WP and CPanel or FTP Login details so we will check and solve the issue for you and provide you the solution for that.
Thanks.
This is the wrong syntax.
background-image: //p362.infoalwv.bget.ru/wp-content/uploads/revslider/demo-restaurant/slide-restaurant-2.jpg;
The problem on these screenshots:
https://cloud.mail.ru/public/3qsv/Hi8187iXv https://cloud.mail.ru/public/KpiP/oKoDBbwn2Model the problem on the latest version of the theme.
Hi,
I have tested it at my end and it works perfectly fine at my end can you please contact us through our support system with your site WP Admin Login details so we will check it on your site and solve the issue for you.
Thanks.
what the problem picture not show in shop
http://shortcut.raiedelghoul.com/FFQLvHI,
Can you please make sure that you are using the latest version of Theme and Plugins, If no then please update it and if yes then please once check your site after deactivating all the third party plugins hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Is it any possibility to get modal box with portfolio-item content like it works with Porto-portfolios addon but I want to to that with my own link from functions.php, I tried to add “data-ajax-on-modal” to “a” tag but it didnt work.
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Hi, I am trying load the theme but Error message from server is:
PHP Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /var/www/vhosts/sanalgozluk.com/httpdocs/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Can you help me about this
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi,
The layout showing in my local and the online demo https://www.portotheme.com/wordpress/porto/shop17/product-category/accessories/caps/ is different. The banner is not showing in my local. Can you access me on how to setup the banner in Product Archive Page?
Hi,
Actually, the banner on Shop Archive Page is set using Block, When you edit the shop page and scroll below you will find the View Options and in View Options you will find an option Content Top, and in Content Top you will find a block slug name is used so it means the particular section is coming from Blocks, you have to go to blocks and finds and edit the particular block and change anything as per your requirements.
The Banner is made using 2 WP Bakery elements.
1. Porto Carousel 2. Porto Interactive Banner
Please use Porto Carousel Element and set it as per your requirements and then use Porto Interactive banner inside Porto Carousel Element and set it as per your requirements it will work for you.
Otherwise please contact us through our support system with your site WP Admin Login details so we will set it for you.
Thanks.
