23241 comments found.
With a centered Logo choosen, it doesn’t fit on mobile. It’s a bit left. Is it because of the hamburger menu? How to center the Logo exactly?
Hi,
Can you please share your Live site URL and the screenshot of the issue so we will check and provide you the exact solution for that.
Thanks.
Have a look in mobile view at awz-verden.de. Screenshot: www.awz-verden.de/mid.jpeg
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site on mobile after removing the mobile browser cache.
@media (max-width: 768px){
#header.logo-center .header-main .header-center {
padding-left: 40px !important;
}
#header.logo-center .header-main .header-right {
padding-left: 0 !important;
}
}
Thanks.
Thanks
Most Welcome 
Hi! After my customers has “change password” they get an simple email from Wordpress, instead of the styled one that I’ve made through Woocommerce. Like the order mail looks like. How can I change it?
Hi,
Sorry to say that but there is no option in the theme you have to make it possible with the help of Customization, Please read and follow the instructions written in this doc: https://premium.wpmudev.org/forums/topic/how-to-change-wordpress-default-password-reset-e-mail
Thanks.
Any way to be reseller? thnx alot
Hi,
Sorry to say that but do not understand your issue properly can you please explain it more clearly.
Thanks.
Hi, i want to change layout on search page. After when i searched something, website showed me your old slider. I tried to find it everywhere but i couldnt. Please let me know where i can do that. Thanks
Hi,
Actually, the search page always takes the layout of the page that you have selected for search from Appearance >> Theme Options >> Header Search Form: https://pasteboard.co/HJzRICz.png
So it means the search page takes the layout of the shop page, so in order to remove the category banner from the search result page, you have to remove it from shop page.
Now how to remove the Category banner from shop page, so please go to wp-dashboard >> pages and finds and edit the shop page, after editing shop page scroll below to the page, you will find view options and in view options you will find an option of content inner top and content top so you will find the block slug name in any of these two options, which means that the particular section/banner is coming from blocks, so now you have to go to blocks and finds and edit the particular blocks and change anything as per your requirements.
OR if you only want to remove the category banner from the search result page only then you have to use the Custom CSS for that, so please try with the Custom CSS given below, and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.search-no-results div#content-inner-top .porto-block { display: none !important; }
Thanks.
Have a great day .
Thank you a lot
Most Welcome
Just before purchase,
I want to have 3 languages on website. Two of those are LTR and one of them is RTL. For translations I’ll be using WPML. Is it possible to have one language on website with RTL format? and two languages in LTR?
Best regards
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Absolutely, Porto WordPress is fully Compatible with WPML and yes you can easily use the theme with RTL and LTR languages on the same site.
Thanks.
Stripe with apple pay doesnt works with porto theme???
Hi,
Sorry to say that but we have not tested this with the theme so we are unable to provide you the solution for that, as you already know that we use woocommerce plugin in our theme and woocommerce has its default payment gateways so you have to use them, otherwise if you want to use any third party plugin you can try but at your own risk.
Thanks.
Good day. Believe this problem:
Porto Settings – Header – Sticky Header – Background picture
header.sticky-header .header-main, .fixed-header #header.sticky-header .header-main, #header.sticky-header .main-menu-wrap, .fixed-header #header.sticky-header .main-menu-wrap {
background-color: rgba(0,10,0, 1); background-repeat: repeat; background-attachment: scroll; background-image: //p362.infoalwv.bget.ru/wp-content/uploads/revslider/demo-restaurant/slide-restaurant-2.jpg; }
Mistake:
background-image: //p362.infoalwv.bget.ru/wp-content/uploads/revslider/demo-restaurant/slide-restaurant-2.jpg;
HI,
Sorry to say that but do not understand your issue properly, can you please explain it more clearly if possible with the help of screenshots.
Thanks.
The problem on these screenshots:
https://cloud.mail.ru/public/3qsv/Hi8187iXv https://cloud.mail.ru/public/KpiP/oKoDBbwn2Hi,
The issue you are facing is because of the dynamic_style_1.css overrides skin.css or skin_1.css so that may be the permission issue at your end so please contact us through our support system with your site WP and CPanel or FTP Login details so we will check and solve the issue for you and provide you the solution for that.
Thanks.
This is the wrong syntax.
background-image: //p362.infoalwv.bget.ru/wp-content/uploads/revslider/demo-restaurant/slide-restaurant-2.jpg;
The problem on these screenshots:
https://cloud.mail.ru/public/3qsv/Hi8187iXv https://cloud.mail.ru/public/KpiP/oKoDBbwn2Model the problem on the latest version of the theme.
Hi,
I have tested it at my end and it works perfectly fine at my end can you please contact us through our support system with your site WP Admin Login details so we will check it on your site and solve the issue for you.
Thanks.
what the problem picture not show in shop
http://shortcut.raiedelghoul.com/FFQLvHI,
Can you please make sure that you are using the latest version of Theme and Plugins, If no then please update it and if yes then please once check your site after deactivating all the third party plugins hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Is it any possibility to get modal box with portfolio-item content like it works with Porto-portfolios addon but I want to to that with my own link from functions.php, I tried to add “data-ajax-on-modal” to “a” tag but it didnt work.
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Hi, I am trying load the theme but Error message from server is:
PHP Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /var/www/vhosts/sanalgozluk.com/httpdocs/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Can you help me about this
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi,
The layout showing in my local and the online demo https://www.portotheme.com/wordpress/porto/shop17/product-category/accessories/caps/ is different. The banner is not showing in my local. Can you access me on how to setup the banner in Product Archive Page?
Hi,
Actually, the banner on Shop Archive Page is set using Block, When you edit the shop page and scroll below you will find the View Options and in View Options you will find an option Content Top, and in Content Top you will find a block slug name is used so it means the particular section is coming from Blocks, you have to go to blocks and finds and edit the particular block and change anything as per your requirements.
The Banner is made using 2 WP Bakery elements.
1. Porto Carousel 2. Porto Interactive Banner
Please use Porto Carousel Element and set it as per your requirements and then use Porto Interactive banner inside Porto Carousel Element and set it as per your requirements it will work for you.
Otherwise please contact us through our support system with your site WP Admin Login details so we will set it for you.
Thanks.
Hello I like the stores but the web pages are very simple, I hope at least you can give more interactividad.o more atractivas.Las online stores if they are phenomenal, but not the classic pages are ugly.good is my opinion.
Hi,
Sorry to say that but we have added 3 latest shop demos in our last 3 Updates of the Theme and we are also in the development process of new incoming Demos as well and hopefully you will like it.
Thanks.
I’ve problem with the product page. How do I set the image or the box where the product display to vertical instead of horizontal the the image is resized and shown properly.
https://prnt.sc/l83gj1Hi,
Change Product Image Sizes:
To change image size: To change this setting now on the front end you have to go to Customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
Regenerate Thumbnails After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.
Explanation
WooCommerce provides two image sizes:
Main image width and Thumbnail width.
Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.
Hope this helps and all clear now.
Thanks.
Have a great day .
As oc WC 3.3, WC automatically resize image size on the fly and in background for other images. However, regardless of my size 800×800px, the product image box seems to be fixed height and it just stretch my image out. I tried various sizes and cannot fix the problem on the product page.
Hi,
OK, Then please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Hello,
I have previously received this theme but it is no longer downloaded.
What can we do about it? I love this theme so much and i want to have it as soon as possible. 
Hi,
Sorry to say that you are using the old Porto theme created by ”Spyropress”. Please contact with the theme author, we did not develop this Porto theme. We have developed the Porto theme with the author named “P-Themes”. We only give our dedicated support to our valuable customers.
I hope you understand it.
Thanks for contacting us. Have a nice day.
How so? Even the logo is the same. Did you not buy this theme with all rights? No information is available on the Spyropress website. Help me, need this theme. Maybe you can surprise me.
i love porto
HI,
As I already told you that you are using the old Porto theme created by ”Spyropress”. Please contact with the theme author, we did not develop this Porto theme. We have developed the Porto theme with the author named “P-Themes”. We only give our dedicated support to our valuable customers.
I hope you understand it.
Thanks for contacting us. Have a nice day.
I can’t any package folder >> Revolution Sliders Demos in the porto.zip. Please help me where can i get the revolution slider template.
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
Thanks.
how do you change the header text – (the phone number and the email address)
it’s ok..we figured it out…
Sound’s Great!
Hi, I’m going to build a Wordpress website contains downloadable products. I’m using Woocommerce 3.4.4 and Wordpress 4.9.8. Do you have a theme is suitable for my requirements? Could you please make some customizations in the theme after i buy it?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Our latest theme version is fully Compatible with the latest version of WooCommerce and WordPress but not with the old version of WooCommerce.
And Item Support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Thanks for your reply! Some demos do not include woocommerce shopping pages (ex: Main demo, App landing). How woocommerce pages display on them?
Hi,
You have to create your own WooCommerce pages on those Demos as per your requirements, You can easily Install WooCommerce plugin on those Demos as well.
Thanks.
I update the last version of this theme and still having the error of file outdated for “porto/woocommerce/single-product/add-to-cart/external.php” and “porto/woocommerce/single-product/add-to-cart/grouped.php”. i look into the theme files and both files doesnt exist. Where can i download thise file, grouped.php and external.php? thanks!
Hi,
The issue you are facing is because of the third party plugin, or third party WooCommerce extension, so please once check your site after deactivating all the third party plugins and check your site after removing the browser cache hope you will not find an issue.
Otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 14/03/2016 over 2 and half years. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
From where i can remove the slider in the shop page. From home page i removed but in shop page its also shown like this https://pasteboard.co/HJ253OX.png
Hi,
Please go to WP-Dashboard >> Pages and finds and Edit the Shop page, Scroll below to the Shop page you will find an option content inner top in the Page Options and you will find a Block is used in it please see this screenshot: http://prntscr.com/jv61qr it means the slider comes from Blocks so now you have to go to Blocks and finds the particular Block: http://prntscr.com/jv620v just edit it and change anything as per your requirements.
Thanks.
is it possible to Display the discount percentage instead sale label in variable product?
Hi,
This is the default functionality of the WooCommerce that it only shows the sale price crossed on the single/simple product not for the variable product because there are lot of variations in the variable products and all has there own price and sale price so it is not suitable for only show the single variant sale price on the variable product so as I told above that it is the default functionality of the WooCommerce plugin and there is no option in the theme or WooCommerce plugin for that you have to make it possible as you want with the help of Customization.
Thanks for your understanding.
