562 comments found.
Does this theme fully support with Loco Translate? Thank you.
Hello,
Yes, Loco Translate works properly with the theme. You also have the option to manually translate the theme files. See how to translate the theme.
Hi, How can I change the static background image? I do it from LeadEngine> ThemeOptions> Header> HeaderButton, and it does not change the image.
Hello,
Please open a support ticket. Support forums: https://keydesign.ticksy.com/
Hi, is this still supported? Been waiting for an answer to a question for a couple of days now?
Hello,
Our developers are working on a tight schedule. A new theme update will be coming soon. You should receive an email from Envato when it will be ready for download.
Thanks but I’m awaiting an answer to my ticket, I can’t import demo content and there is an issue with the menu bar?
We’ve left a reply. Please check with your ticket.
I am testing on local setup using Wampserver and when I try to install the theme I get “The link you have followed has expired”
Hello!
Thanks for writing in! This message is displayed because your server settings for upload max size or maximum memory are not well configured.
This is a common issue, very simple to fix. Try increasing the following values until you are able to install your theme.
- memory_limit 128M
- max_execution_time 120
- post_max_size 32M
- upload_max_filesize 32M
If you have any other technical questions, please register and open a support ticket.
Hello! Great design. The Key Design Addon is loading 2.5M of fonts. https://tools.pingdom.com/#59b0c1eb90400000 How can I disable or reduce this?
Hello,
Thanks for writing in! Please open a support ticket and our team will provide a solution to this.
Hi, i need am menu like themeforest menu… it has the main menu… Web Themes & Templates – Code – Video – Audio – Graphics – Photos – 3D Files
and Web Themes & Templates has a submenu All items – Wordpress – Simple Site Builder etc
Can i do that with your theme? There is a another way to do this. There is no theme or plugin can do that and i think its really handy for many categories.
Thanks
Hello!
Thanks for your interest in our theme. The theme doesn’t offer support for the second menu, but that doesn’t mean it can’t be set up easily. There are a few changes that can be made with the theme core files to set up a secondary menu. Our support team can help you with that.
Hi, this is Kerem from WPSelected. Hope you’re well!
We prepared a Winner Kit for the authors whose theme has been presented on wpselected.com. Inside the package; you’ll find a couple of banners for your item page, a WPS badge for your demo site and a few versions of our logo to use anywhere you wish.
Since you’re one of our previous winners, we want to send this kit to you too. You don’t have to link them to our site. Just do whatever you want! But please use them for your selected themes only.
To get your WPS winner kit, please send an e-mail us via the contact form on our profile page. And with your permission, we’d like to add your e-mail to our “Author Newsletter” subscribers list.
Hope to hear from you soon!
Hello,
Thanks for selecting and supporting us. We will get in touch with you to collect the Winner Kit.
Best regards! Key-Design Team
Hi,
Can you please help me? I deleted business info and now topbar menu is cutted while i going down within each page? How to fix it?
Hello!
Thanks for writing in! We need to check with your website first to see what the problem is and offer a tailored fix. Please register and open a support ticket: https://keydesign.ticksy.com/
WPBakery Page Builder has been updated, when this theme update ready for new WPBakery Page Builder ??? Coz i seen last update is on august.
Thank you
The theme is compatible with the latest WPBakery update. Please open a support ticket and we will help update the plugin.
Open ticket done
Helo. I just purchased the template after a few days of inspecting it in depth. I have a question. If I want to use getresponse forms, which css classes should I assign to them so that they look as the native theme forms on your demo pages?
Hello,
Thanks for writing in! Try setting up a GetResponse form in a test page and then open a support ticket. Our support team will provide the code to style the forms.
When do you anticipate your next update to be released?
Hello,
A small update will be coming by the end of the next week. The update will contain updates to the main premium and bundled plugins and also small bug fixes. If you have any trouble or issues using the theme, feel free to open a support ticket: https://keydesign.ticksy.com/
Can you please add to your documentation how to create same-page links from the main menu for creating Landing Pages?
We already have a article for One page navigation links. Please check with the theme documentation.
Hello, i want to buy this theme, but i need the theme in german. Is it able?
Hello,
Thanks for your interest in our theme. You can translate the theme in German. The translation can be done easily using the Loco Translate plugin. Our support team can also help you if you have any questions about this process.
Hey there, just wondering about the little right-hand side pop-out menu that you have on the demo with “Submit Support Ticket” “Read Documentation” etc. Is this somewhere in the Theme/an external plugin/ custom JS or…?)
Thanks for your help – know my support has expired but this is the first question i’ve asked because the theme is so good 
Hello,
Thanks for writing in! The sticky menu is displayed for demo purposes only. It is not included with the final product.
Hi, I just purchased this theme and cannot activate it, as I’m getting error message “Your purchase code is not valid. Please provide a valid purchase code.” I am providing the correct code. Why isn’t it being accepted? Please advise.
Hello! Please open a support ticket and our team will help you with that. Support forums: https://keydesign.ticksy.com/
Hello! Is there a way to make the main logo a specific link other than home? I want my clients to go to an interior page when clicking the main site logo. Thanks in advance!
Hello,
Yes, but you’ll need to edit the theme core files. Please open a support ticket and our team will guide you.
great, thanks guys! I just opened a ticket
Hi, I just bought the 2nd license for my other small online store to start with, but I’m stuck with the problem of no header title for my homepage, maybe you can take a look on my homepage for bye-q.com.
I followed this documentation from https://www.leadengine-wp.com/documentation/knowledge-base/shop-setup/
The only problem I have is that I don’t have the header like “My Shop” for example but when clicking the individual product, the page header title is there.
Also, I want the homepage right sidebar to be sticky as well.
Please help, thanks
Hello,
Please open a support ticket. All technical questions are handled by our support team.
I read that this theme was supposed to be fast and responsive BUT it did poorly on several speed and mobile friendly tests.
https://testmysite.thinkwithgoogle.com/intl/en-us took 6 seconds for it to load and said there’d be a loss of 24% of visitors because of that. Is that really how slow it is?Hello,
Thanks for your interest in our theme. Please see the following tests we’ve ran on our theme main demo:
GTmetrix – 3.7s loading time
Pingdom – 2.96s loading time
We have a few tips that will help you optimize your website after you are done with the development. It is on end users to increase performance on their own, and to make sure that they are using reliable hosting service providers with high resources, and with fast and secure servers.
In my standard blog post, how d o I make the sidebar sticky?
Hello,
Add the following CSS code to the theme custom style area (Dashboard > LeadEngine > Theme Options > Custom CSS):
.blog-single.use-sidebar .col-lg-4 { position: sticky; top: 170px; }
Thank you so much, it works now, great support very fast.
How does the video button that is in a revolution slider open in modal? In the case of the demo “Digital landing” for example, the video opens in a new tab.
Can you open it in the modal?
Hello,
The slider video button is only a link that redirects to YouTube. I recommend using a static intro section with video button.
Hello,
Any future plans to make this a high resolution theme?
Hello,
The theme supports responsive images. You simply need to upload a full resolution retina image and let Wordpress and the theme resize and serve the right size.
Thank You for that! How can we hyperlink a button so the modal form can pop up.
Please register and open a support ticket. Our support team will help you with that.
