371 comments found.
Hello, how I can change the logo that is in the middle of the header? I already tried everything, I did what the documentation says and it does not change.
Hello,
Please, open a ticket at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will help you there with anything that could be done using our theme.
Best, Edge
Beautiful theme. I bought it.
Bad news. Theme breaks when adding new page I receive: “This page isn’t working (my domain) didn’t send any data. ERR_EMPTY_RESPONSE”. Cause = BAD PLUGIN.. “Playerx Core”. When I deactivate “Playerx Core” the Add Page button works. When I Active “Playerx Core” plugin, Add Page button brings up Empty_Response error.
Please advise if there is a fix. I called hosting and there’s nothing they can do. Up to theme author. Thank you!
Hello,
We located your request #1768916 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Edge
Resolved on their support website. Would recommend.
Thank you very much 
Glad to hear this is resolved.
Creative solution! Good luck selling! )
Thank you.
Hello, just bought the theme and love it so far. I’m wondering how to remove the search icon AND the side menu icon beside it. I can’t seem to find any options for this but I don’t want either of those to be there.
Nvm, I found it! 
Hello,
Glad to hear that, for any other question, feel free to open a ticket in our support forum https://edge.ticksy.com/ Thanks!
Edge
Hello, I read in another comment that bbpress is compatible with this theme. I activated bbpress and it works, but I can’t figure out how to apply the Player X settings to it. They aren’t listed at the bottom of the page like usual so I have no way to style the forum. Can you tell me how to do that?
I even tried creating a new page and using the bbpress shortcode but it still says “Archive” at the top of the page. Do you know how I can change this? I was told the theme is forcing that title on the page.
Hi,
We found the related ticket #1758072 and forwarded to our support team for some quicker response. We will test bbpress integration with our theme and provide you with the report. Some appearance issues may occur, as bbpress doesn’t come with our theme, but the main functionality of the plugin should be flawless. We will let you know.
Edge
Is there any chance there is going to be a pure HTML version?
Hello,
Thank you for taking interest in PlayerX.
No, unfortunately not, only WordPress theme is available. Let us know if there’s anything else.
Edge
Hi Interested in your theme. We are thinking of combining a blog styled website much like yours with a page of a calendar for future events. I noticed that you have a trending match feature on your page is that an event calendar. Also but would it be possible or how difficult would it be to add an event calendar page into your theme?
Hello,
Thank you for taking interest in PlayerX.
“Trending Matches” is actually a Match List shortcode that displays current, upcoming or past matches in a feed. It can be styled differently of course. Matches are custom post types, that contain all relevant information about specific match, here’s an example http://playerx.edge-themes.com/match-item/nay-corral-gundown/
We didn’t test any event calendars with PlayerX, so, unfortunately, we can’t confirm 100% compatibility. Sorry about that.
Let us know if there’s anything else!
Edge
Hello, i like this theme very much. I have question before i buy it. Since you include bundled plugins like Visual composer and Layer slider, do they get regular updates as well or i need to by them after separately so i can update. I am asking because in lots of themes bundled plugins do not get updates and you need to buy them if you want to update. Can i install some login and signup plugin and add it to menu, and can i add 360 video from youtube, Thanks.
Hello,
Thank you for taking interest in PlayerX.
Bundled plugins can be updated in 2 ways. First, when we release new theme update, you should download the latest copy from TF and install it on your side. Or, request an update and we’ll provide you with one.
Membership plugin is not included by default, however you can try to use some 3rd party, as we already provided users with widget areas inside header to include registration button.
Embedding videos is possible either from YT, Vimeo or self-hosted.
Edge
Thank you for fast answer. Excellent, buying it.
You’re welcome, our support team stands at your service for anything you might need https://edge.ticksy.com/
Edge
When i try to import demo content it got stuck on 90% http://prntscr.com/l6lexo tried couple of times and will not complete, i have read and checked memory limit of my wp, its set to 128M and Max to 256M http://prntscr.com/l6lxio what to do?
Hi again,
You can find minimum server requirements for demo import here.
https://edge.ticksy.com/article/10241/
And here’s the helpful step-by-step guide on how to import demo content successfully.
https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I made it eventually, no worries. Where to submit ticket or get direct support if i got more problems so i dont spam here.
Hi again,
We mentioned couple of times above, here’s our official support forum https://edge.ticksy.com
Edge
Thanks, sorry, page didn’t refresh so i didn’t see your previous reply.
No problem, best regards!
Edge
I purchased this template the other day and followed the instructions to import the demo content but something isn’t right. First, when I began the import, I got this message “wp-admin/admin-ajax.php 404 (not found)” 7 times during the process. It seemed to import everything however I’m getting code printed out to the browser. There’s quite a bit of it but the first lines are
[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row content_placement=”middle” row_content_width=”grid” content_text_aligment=”center” css=”.vc_custom_1529566685041{padding-top: 143px !important;padding-bottom: 143px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″]
Any ideas? You can check it out at http://www.reluct.tv if that doesn’t help. Thanks in advance.
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://edge.ticksy.com/article/10241/
And here’s the helpful step-by-step guide on how to import demo content successfully.
https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I can’t create any tickets anymore for support.
Wierd
Hello,
We see that you wrote to our support 2 weeks ago and it’s very weird that you can’t submit a thread https://www.screencast.com/t/NkN96EBRY8qi
Please explain a bit more what is the issue and why you’re not able to open a ticket.
Edge
How do you change colors of scrollbar on the right side?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Sent in the support ticket!
Hi again,
Thanks for that.
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
I would love a wow guild demo, if it’s even possible with this theme. Also a forum, either integration to phpbb or something simular.
Hello,
Thank you for taking interest in our theme.
All home demos are listed under Main Navigation > Home, we won’t add any more home examples. You could easily build your own one, just change labels and images, preferably the colors and that should do the trick.
PlayerX is compatible with bbpress forum plugin, which is free, so there should be no problems with that.
Edge
Great support from theme, thanks a mill especially to Jerry from support
You’re very welcome, I just forwarded the screenshot to him and it made his day We’re here in case you need anything else!
Edge
I like the theme aesthetics, however, the footer just does not fit the rest of the site imo. I was wondering if it would be easy to customize the footer appearance? All I am looking to do is take out the gray triangles and do a solid dark back ground with a small black bar at the bottom.
Hello,
Thank you for taking interest in PlayerX.
Don’t know where you’ve seen gray triangles https://www.screencast.com/t/Uh4q70Yp but everything you see can be changed, from footer widgets and content, to background image or color.
Edge
do u have white theme for this theme?
Hello,
Thank you for taking interest in our theme!
We don’t have white version showcased in live preview, however, you can change every color you see from theme options and easily change your website’s appearance.
Edge
Not sure why but the favicon only shows up on certain pages in chrome. Any ideas?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hey, is there a way to change the colour of the buttons for example ; these red buttons on top of the picture, how could i change the colour of them http://playerx.edge-themes.com/elements/stream-box/
the template itself is awesome, kinda tough to dig in 
Got it already but already have the next question
how do i remove these weird stone looking structures?Hello,
We located your request #1719476 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Edge
Hi, can u tell me why the theme colors are different in Chrome and Firefox? The style_dynamic.css don’t load in Firefox. Please give advice how to fix it. Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hey there!
I’m having issues making the footer menu look like the one on the demo website. On my website, when I add a navigation widget, the menu looks like this: https://gyazo.com/addb20e1dd2965d6ce9f6aaec5af5848
Whereas the one in the demo looks like this: https://gyazo.com/ea340410a3a1c0259b2c41884546a40bI have looked everywhere, but can’t find a solution. Could you help me through this? Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi Edge,
I sent in an email to your support email and wanted to talk about a potential partnership. If you guys could get back to me, that would be great!
Hey there,
We will answer on all received mails. Thank you for contacting us.
Best regards, Edge
Hi, greate theme. I would like to know if its posible to customize te main menu icon in movil view. Regards
Hello,
Thank you for taking interest in PlayerX theme. Yes, we implemented option for mobile icon in our theme options, so you could choose between several options: https://www.screencast.com/t/1JcdyNCjdHPBest, Edge
