324 comments found.
I configured my site back in 2017 but for some reason the theme’s styling has gotten corrupt or something. Could you take a look into this for me please. https://zerosystems.online
Contact for login details
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
What is the process to upload this to Go Daddy hosting. I uploaded the Installable WP files only, when I view the site it’s a basic black screen, I tried to find documentation without success. Is there another process or should I be uploading files in another area? Thanks in advance.
Hello,
Sorry for support delay, we’ll try to support for your problem as soon as possible.
Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.
Thanks!
Hello, I´m interested in your Onehost theme. I´ve seen that the last update ist from September 2018. Will there follow some future updates? Is it possible to use this theme with Wordpress 5.x or will you bring an update for 5.x within the next time? Is there a possibility to download a free trial version? thanks Omar
Hi,
We’ll check and update it soon. Thanks for interesting our theme.
Dear reader,
I have trouble activating the included WPbakery Page Builder. When clicking the get license and logging in on the Evato site, no licenses are found…
Is there a way to correct this.
Arne
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi, im using woocommerce to sell products and i see the default woocommerce product pages do not have theme files and look very messy. Do you have a fix for this?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
In the WHMCS Theme the text colour is white on a white background. Where in the theme settings for WHMCS can I change the text or backgroud colour? It makes it hard to fill out the forms and see what you are typing.
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Hi there,
I’ve got a customer who bought your theme. He asked me to look into the widget alignment in the footer.
He’s using Jetpack to add the facebook like box. Normaly I use something like:
@media only screen and (min-width: 1024px) { #widget_facebook_likebox-2 { left: -60px !important; }
}
But it doesn’t seem to work on your theme? What am I missing?
Ow and to inform you, he’s using the four column widget area. The facebook box is in footer 2
Sorry, correct css should have been:
@media only screen and (min-width: 1024px) { #facebook-likebox-2{ left:-60px!important; } }
But doesn’t work
Found the awnser:
@media only screen and (min-width: 1024px){ #facebook-likebox-2 { margin-left: -80px !important; } }
Instead of assigning “left” it needs to be “margin-left”
Great work 
Hello,
I purchased your theme and having issue with changing the particleground a different color and the Visual Composer link is bad. thank you in advanced
Hello, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
Are there any instructions for this theme? When I install it and import the demo content through the xml file it does not work correctly (wordpress import plugin). I check the other plugins and all is good.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, I’m can’t see Plugins folder. Please help Thx
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Please advice.
Thank you.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi,
I bought your theme Onehost for my website thekingofhosting.com with the plansto integrate the Godaddy wordpress plugin into the theme. I relized that this was a lot of work and the Godaddy plugin doesn’t have the best customization.
Is it possible to get a refund for the them? I purchased the theme today.
Purchase code: 881cbc5a-d7aa-4536-9e78-95dde6650692.
Transaction ID: 34G117891M5859148
-Brad
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Purchase Code: a5a890a5-7919-4fd5-8524-61782af2ed43
do i have buy a license for wp-baker and rev slider…?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I wanna change the video in the slider_transparent, i’v search for hours i cannot find where this youtube video link is, can you tell me where i can put my mp4 video?
Best Regards
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hello, after migrating from one domain to another I have this problem with th theme Failure at Loading:revolution.extension.layeranimation.min.js on Path://demo.themealien.com/onehost/wp-content/plugins/revslider/public/assets/js/extensions/
site: demo.new-access.net
Failure at Loading:revolution.extension.layeranimation.min.js on Path://demo.themealien.com/onehost/wp-content/plugins/revslider/public/assets/js/extensions/
after migrating from one domain to another I have this problem site:demo.new-access.net
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I have download error:
Install Required Plugins An error occurred while installing WPBakery Visual Composer: Download failed. cURL error 7: .
An error occurred while installing Revolution Slider: Download failed. cURL error 7: .
An error occurred while installing TA Portfolio Management: Download failed. cURL error 7: .
An error occurred while installing TA Team Management: Download failed. cURL error 7: .
An error occurred while installing TA Testimonial: Download failed. cURL error 7: .
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
My logo is cutting off on the mobile. I need a fix. Your support system isn’t working.
Hello, our support system is working fine. Just your support expired. You can submit ticket in FAQ category to be help.
Thanks.
Hi any chance of an update to the Onehost theme please to support WHMCS 7.5 along with PHP 7.2 support…
the Visual Builder is a couple of revisions out of date as well and as i understand it also wont work under PHP 7.2 unless there is an update to their latest release
Regards Steve
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello Sir, demo account can not be logined to import slider. Please help to support that. Thank you