737 comments found.
Wordpress 5.0?
Yes, you can update your VC Page Builder (a link is available in our Forum) and you are good to go! 
Hi there, can you send me the latest update for wpbakery page builder and the latest version of template, to be wp 5.0 compatible?
Hi there,
Sure, you can find the download link in our support forum!
Hi, where? I cant find. Thanks
Yes i can find that but where is the link do download the theme zip?
No theme zip there, just update your plugin and you are good to go.
I would like to update my version of WP, no update of your theme since February 2018? Can you update your theme to be fully compatible with the latest version of WP without any problems? (WP v5.0.2). The theme should also be fully compatible with the latest version of WPBakery Page Builder (v5.6)
Thank you for keeping me informed.
Hi there,
Sure thing, the theme is compatible with the latest WP and you can get the latest version of the WPBakery Page Builder which is WP 5+ compatible as well and allows for switching between the Gutenberg and the Page editor via a simple button from our support forum, we have posted a link there.
Should you have more questions let us know!
Hello, I purchased Fortuna theme and installed. But I could not customize my theme, where it redirecting to error page. Please give me solution.
Hi there,
Where do you get an error exactly? You can update the VC Page builder from our support forum in order to access the editor first!
Hi there,
Please write to us via our profile page (there’s a contact form in the right) and send us your URL admin credentials + FTP credentials so we can inspect this further. You can do the same in our support forum. Doesn’t really sound like a theme issue but we will still take a look to find out what might be causing it.
Hello, Ok I will do it now.
Hello, did you investigated the issue? The issue still don’t get resolved.
Sure, we investigated the issue and replied to you, here’s our reply from Jan 2, did you not get it:
Indeed, I reproduced the problem, updated the VC Page editor (you can now switch the editors from it) for you but the problem persists.
Do you have access to the server logs so we can see what the issue is, as this error 500 doesn’t provide much information…
Sorry, I haven’t received this reply. Yes, I still persist the issue. I have access to server logs. Pleas advise?
Check there and see what they say right after you see that error, we go from there!
I checked, but the error log is empty. Please see it here https://goo.gl/YokBrT
Hi again,
This might be the wrong place to look, please get in touch with your hosting and ask them about the error and how we can investigate more (which logs to check for that error you are getting)!
I just paid to get support for 6 months. I can’t log into your system. I’ve put my purchase code and my username but its says thats its not valid.
Please help. I need support. How can I contact you directly?
Hi there,
Please write to us via our profile page (there’s a contact form in the right) and we’ll gladly set you up from there!
It will not let me in to register for your support. it is not recognizing my email or password
Yes, and that’s why you can write to us via our profile page (there’s a contact form in the right) and I will set your account manually. Don’t think you have yet…
Can you send me a link please?
Use the form in the right.
Hello, I’ve been trying to register to your support to have information about wordpress 5.0.1 I can’t get the Page builder to work. I’ve put my purchase code and my username but its says thats its not valid.
Could you have a look please?
How can I make the builder to work on Wordpress 5.0?
Many thanks
Hi there, you simply need to update your VC Page builder plugin. Please use our profile page to contact us so we can send you the latest plugin version and get you in the forum.
Hello, i get this error when trying to register on your support forum:
Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code.
Im trying to to upgrade to WP 5 and i red that i need to update thre Page Builder plugin wich link is found in your support forum
Hi there,
Yes, that’s correct. Please contact me over our profile page here in TF (the contact form in the right) and I will send you the links and create your forum account for you.
Works with Wordpress 5.0 ?
Ya, all you need to do is update the Page builder plugin (a link is found in our support forum).
We have WMPL and need to translate custom VC shortcodes like boc_btn, boc_heading. What we have to do to translate it in Classic Translate Editor?
Aren’t you having different versions of a page for each language? You can set your elements’ wordings accordingly in each language page version.
Hi, just wondering when we will have the theme version and plugins package for WordPress 5.0? Not sure if this was answered earlier but I did not see anything. Also, I’m not able to login to support forums and I’m using correct purchase code. need help registering. Thx
Hi there,
You can find the latest version of the VC editor (page builder) in our support forum, it supports switching between Regular/Gutenberg and VC editor!
Hello can you send me the slider revolution 5.4.8?
Hi there,
You can find the links to the latest plugin versions in our support forum.
http://blueowlcreative.com/support_wp/forums/topic/plugins/
Will you release update of your plugin to work with WordPress 5.0 when its released?
Sure, our theme will be supported for the future for sure.
You should do something to style the radio buttons and checkbox while using any forms.
Can I use Slider revolution with effect seperator botton big triangle? because I cant configured with the bottom part in a triangle.
Hi there,
Haven’t tried it really, the separator borders are usually applied to regular Rows, but you can give it a try.
Thanks!! It doesn’t work
I’m having trouble installing some theme pluging, when installing them I mark error 500 on the site.
Hi there,
Which plugin is giving you this error?
I have solved it, thank you.
Hi, I need help to access the support forum. I want support to import the demo, since it weighs more than 2 MB
Hi,
The demo import is well explained here: http://blueowlcreative.com/docs/fortuna/#installation3You need to increase your upload_max_filesize directive value to more than 2mb if this is your current limit. Make sure you set that to 16mb for the sake of importing. If using a shared hosting you may need to ask them for assistance with the other directives explained in the documentation as well. If importing in localhost you can easily set those yourself.
Trying to sign up to the support forum for the 5.5 update of Visual. But the captcha is expired and wont let me register.
Which captcha? Try a different browser session.
Is it possible to add a new gmap style? I would like to add a custom style for a map on my website, but can’t find where I could do it.
Thanks
Hi there,
Sure, you can modify your SnazzyMaps settings, head over to https://snazzymaps.com/, copy the styling code you want to use, then replace one of the existing styles in your \fortuna\includes\shortcodes\vc\boc_gmap.php with it.
Hi, i need the wp bakery version 5.5.4 and video background version 1.5.9. I’ve already download the last version of the template but doesn’t change anything. Thanks
Hi there,
Please check your email!
Hello, i don’t have anything. Thanks
Are you using the email that you have in our support forum? That’s where I sent it. If you still don’t have it please write in our forum I will reply with it there.
hi i have some problem …........ is there any solution login page i do not see my woo commers login page
Hi there,
What do you mean by “woo commers login page”? Are you speaking of a custom widget for login?
Hello – I purchased this theme a couple years ago. Will a new support licence get me an updgrade.. currently running Version: 2.10 . Seeing some JS warnings now. THanks!
Hi there,
A support license gets you client support for the extended period. Upgrades are free. What are the errors you are seeing? You can write in our support forum!
