738 comments found.
Hello,
For some reason I cannot log in to the support system, despite having a few days left and using the purchase code provided by Envato in my downloads.
I can provide it to you if necessary, or you can check that this account (la-menagerie) has bought it a few times, including last August and is entitled to support until early February?
Anyhow, I’d have two questions for now:
1) Unless I’m being a bit stupid, I cannot find how to set up the homepage like in you demo wil the full-screen slider?
2) Also, I found out how to put the menu in the subheader only – but the subheader isn’t displayed on mobile, at least now. Is there a way to make it appear on mobile as well?
3) Lastly, is there a way to force the menu (in the main nav or the subheader) to always appear as the hamburger icon?
Hope you can help and thanks in advance,
Ludovic
Hi there,
1. The landing page is not a part of the Demo, I can send it to you though along with the slider, not a problem just get in touch with me via the contact form (in the right sidebar of our Profile page here on TF).
2.Subheaders are hidden by default in Mobile, yes. You can show them with a single line of CSS:
@media only screen and (max-width: 768px){
.full_header, #subheader_menu {
display: block;
}
}
You may want to further style if needed depending on the clutter you have up there.
3.No such feature out of the box. You may experiment on your own if this is a must for you, but it might be a considerable effort.
Cheers!
Hello,
1) Thanks for the offer, I’d like to try it indeed. Maybe the easiest way is for you to email me whatever I need? atelier@lamenagerie.ch is the address?
2) I thought CSS would be the solution, thanks. I’ll add that!
3) I’m not into “considerable efforts” :D I’d still love to have this, so – of course not providing me with the answer and solution – any pointers you’d have towards getting there would be helpful. As is stands, I’d have no idea whatsoever what I would need to look at to achieve it – if it’s CSS, that’s within my reach, if it’s PHP, I’m out right away :)
Thanks for the help and best regards,
Ludovic
Hi again,
1. Sent.
2. OK
3. You may need to change CSS, JS and PHP.
Greetings.
Hello again,
Thank you very much for all – that’s support many, many developers here should learn from.
As for 3)...
...I think I’ll pass, because PHP and JS are definitely not my cups of tea 
Best regards,
LD
Cheers, friend! 
Oh, lord – I’m going to feel very stupid, I’m sure, but…
On this site:
https://www.honoris-cars.com/en/home/the header is overlaid on the page, while on this one:
https://manoirdelagroye.fr/fr/accueil/it is pushing back the page content to below its position.
Sadly I do not have access to the first site anymore (explaining some of the horrors that are happening there :-)), so I cannot compare the two to see what I’ve done to make it so. The documentation I couldn’t find help on this, so I’m left with looking stupid and asking you how to make the second site’s header work like the first… hope you can help, and sorry for the silly question.
L.
You have the transapent header activated on the first one.
It’s under Fortuna Page Settings.
Yikes… I knew I was going to look silly.
That said – I only found that option for each page, not in the Theme Options – is this correct or did I miss something else again? 
Correct, by default they all go the regular way, you have to override this on a per page basis, this is because many system pages like blog, categories, tags etc need the regular heading with text etc.
Oh, OK.
If I may – it could be a good idea to have it both as a global setting (like many others), that could be overridden on a page-per-page basis (like those others as well.) That dual possibility is a great tool, and it would allow people who do not use blog-style for instance would have only one place to change things 
Thanks for the input mate!
You’re welcome – it was only my $0.02’s worth 
One (hopefully last) question: I read the docs but could not see if/how it was possible to have two sets of menus, one for computer and one for mobile?
I’m asking because right now, I’ve set the language switch to be in the submenu, but I don’t wish to have it show on mobile after all.
So I’d need a main menu without the switch for computers, and one with it for mobile.
Is that possible?
Just found out something that is a bother, regarding transparent headers:
1) the setting doesn’t work on mobile, and
2) it doesn’t work (mobile or computer) on custom post types – actually there is no per-page setting for those.
Both are pretty bad bothers for the design I’m after and I really hope you have an idea how to do this!
Cheers,
L.
Hi again,
If you edit your header.php you will see that both Menus use the same menu slug – main_navigation. You would have to override the header.php template in your Child, register a new menu location, assign the new menu to it then for the Mobile menu load that new location/menu. 
As for your other questions regarding the mobile menu – enabling the transparent header on it… Not possible out of the box as sticky header is not disabled there for performance purposes. Of course you could do some CSS modifications and enable that.
Send me a screenshot of what you are after and I can surely guide you on how you would approach it. 
OK…
1) for the menus, I think I’ll forget about it for now, at least until I’ve been able to translate what you said :) (The mere mention of php or js makes my brain go blank :))
2) I’m very, very interested in having the transparent header instead of the sticky one for the custom posts. Here is what it should look like:
https://manoirdelagroye.fr/en/staying-at-the-manor/And here’s what it looks like:
https://manoirdelagroye.fr/en/reservations/des-coteaux-cottage/Since there is no toggle for sticky/transparent avaialable in custom posts, I can’t seem to find out how to achieve this. Any help would be greatly appreciated 
(And it may be one more reason to have a global toggle for this setting :-))
Thanks in advance,
L.
PS: I managed to get what I wanted re: transparent headers on mobile, it turned out to be rather simple css! Thanks for pointing me in the right direction there!
Hi again,
Great job for the header.
As for point 1 – if you are good with CSS another option for you would be to add both sets of menu items then hide/show them depending on the menu you are in. 
Point 1) That’s a very good idea, and I wish I had thought of it before… except I don’t know how to do this (I mean adding both menus to the header – hiding/showing in CSS, that I know how to do :-))
In Appearance > , I can add only one menu to any muneu location, and the theme “allows” only 4 menu locations. Any idea how I can have to menus in the same location, which I can either show/hide depending on device?
And, any help with 2)? It actually is much much more important 
Thanks in advance,
L.
(My support ends in 6 days so I’m keen to get out of your haor as fast as possible :-))
I meant – you would add all items for the languages in the same menu, you would only hide/show them depending on the location with CSS.
2. I thought you managed for point 2, what’s still missing?
Don’t worry about the support expiring, we won’t leave you out in the cold. 
1) oh Lord. Yes. Thanks.
2) Nope, it was something else I solved. This bit I can’t (I think) do with CSS, because it’s due to not having a toggle for transparent headers in custom posts.
You can see how it looks when it’s not working here:
https://manoirdelagroye.fr/en/reservations/des-coteaux-cottage/And how it should look here:
https://manoirdelagroye.fr/en/les-coteaux-cottage/Note the difference in the headers.
I was able to “solve” it by… creating pages for each accomodation instead of the accomodation custom post type provided by the booking system. I am very fortunate the booking system allows me to point ot custom pages instead of just the custom posts, but it means I have to create duplaicte pages for each accomodation. Even though there are only 4, it took me the better part of a day and it will take double the time to make changes as well… If there was a way to avoid this, I’d be very happy 
Oh I get it now. Even though I can’t access your URLs (maybe temporarily being down) here’s what you can try, edit your \fortuna\includes\meta_boxes.php
and add your custom post type’s slug to this line:'pages' => array( 'post','page', 'product', 'portfolio'),
This should add the Page settings to your custom post type, thus giving you the option to enable transparent header.
Thanks! I’ll try that… when I get the guts to delve into PHP (I worry the changes could be overriden in case of a theme update,f or starters, on top of my ignorance of all things PHP). For now, the site owner has agreed to go with the non-custom-post way of doing things.
One thing that I just discovered, and it’s either a bug or some more proof that I’m an idiot:
No matter what values I enter for the header & sticky header heights, it stays the same. No code in my custom CSS that I could find sets the size of either, so I’m baffled. They do seem to keep the default heights of 92 and 50, IIRC.
Any ideas?
Hi again,
Is it still the manoirdelagroye website we are speaking of, as you seem to have the block header enabled there… 
I noticed you have some paddings set in your child theme there related to the header, could that be it?
Wordpress 5.0?
Yes, you can update your VC Page Builder (a link is available in our Forum) and you are good to go! 
Hi there, can you send me the latest update for wpbakery page builder and the latest version of template, to be wp 5.0 compatible?
Hi there,
Sure, you can find the download link in our support forum! 
Hi, where? I cant find. Thanks
Yes i can find that but where is the link do download the theme zip?
No theme zip there, just update your plugin and you are good to go.
I would like to update my version of WP, no update of your theme since February 2018? Can you update your theme to be fully compatible with the latest version of WP without any problems? (WP v5.0.2). The theme should also be fully compatible with the latest version of WPBakery Page Builder (v5.6)
Thank you for keeping me informed.
Hi there,
Sure thing, the theme is compatible with the latest WP and you can get the latest version of the WPBakery Page Builder which is WP 5+ compatible as well and allows for switching between the Gutenberg and the Page editor via a simple button from our support forum, we have posted a link there.
Should you have more questions let us know!
Hello, I purchased Fortuna theme and installed. But I could not customize my theme, where it redirecting to error page. Please give me solution.
Hi there,
Where do you get an error exactly? You can update the VC Page builder from our support forum in order to access the editor first! 
Hi there,
Please write to us via our profile page (there’s a contact form in the right) and send us your URL admin credentials + FTP credentials so we can inspect this further. You can do the same in our support forum. Doesn’t really sound like a theme issue but we will still take a look to find out what might be causing it. 
Hello, Ok I will do it now.
Hello, did you investigated the issue? The issue still don’t get resolved.
Sure, we investigated the issue and replied to you, here’s our reply from Jan 2, did you not get it:
Indeed, I reproduced the problem, updated the VC Page editor (you can now switch the editors from it) for you but the problem persists.
Do you have access to the server logs so we can see what the issue is, as this error 500 doesn’t provide much information…
Sorry, I haven’t received this reply. Yes, I still persist the issue. I have access to server logs. Pleas advise?
Check there and see what they say right after you see that error, we go from there!
I checked, but the error log is empty. Please see it here https://goo.gl/YokBrT
Hi again,
This might be the wrong place to look, please get in touch with your hosting and ask them about the error and how we can investigate more (which logs to check for that error you are getting)!
I just paid to get support for 6 months. I can’t log into your system. I’ve put my purchase code and my username but its says thats its not valid.
Please help. I need support. How can I contact you directly?
Hi there,
Please write to us via our profile page (there’s a contact form in the right) and we’ll gladly set you up from there! 
It will not let me in to register for your support. it is not recognizing my email or password
Yes, and that’s why you can write to us via our profile page (there’s a contact form in the right) and I will set your account manually. Don’t think you have yet…
Can you send me a link please?
Use the form in the right. 
Hello, I’ve been trying to register to your support to have information about wordpress 5.0.1 I can’t get the Page builder to work. I’ve put my purchase code and my username but its says thats its not valid.
Could you have a look please?
How can I make the builder to work on Wordpress 5.0?
Many thanks
Hi there, you simply need to update your VC Page builder plugin. Please use our profile page to contact us so we can send you the latest plugin version and get you in the forum.
Hello, i get this error when trying to register on your support forum:
Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code.
Im trying to to upgrade to WP 5 and i red that i need to update thre Page Builder plugin wich link is found in your support forum
Hi there,
Yes, that’s correct. Please contact me over our profile page here in TF (the contact form in the right) and I will send you the links and create your forum account for you. 
Works with Wordpress 5.0 ?
Ya, all you need to do is update the Page builder plugin (a link is found in our support forum). 
We have WMPL and need to translate custom VC shortcodes like boc_btn, boc_heading. What we have to do to translate it in Classic Translate Editor?
Aren’t you having different versions of a page for each language? You can set your elements’ wordings accordingly in each language page version.
Hi, just wondering when we will have the theme version and plugins package for WordPress 5.0? Not sure if this was answered earlier but I did not see anything. Also, I’m not able to login to support forums and I’m using correct purchase code. need help registering. Thx
Hi there,
You can find the latest version of the VC editor (page builder) in our support forum, it supports switching between Regular/Gutenberg and VC editor! 
Hello can you send me the slider revolution 5.4.8?
Hi there,
You can find the links to the latest plugin versions in our support forum.
http://blueowlcreative.com/support_wp/forums/topic/plugins/
Will you release update of your plugin to work with WordPress 5.0 when its released?
Sure, our theme will be supported for the future for sure. 
You should do something to style the radio buttons and checkbox while using any forms.
Can I use Slider revolution with effect seperator botton big triangle? because I cant configured with the bottom part in a triangle.
Hi there,
Haven’t tried it really, the separator borders are usually applied to regular Rows, but you can give it a try.
Thanks!! It doesn’t work
I’m having trouble installing some theme pluging, when installing them I mark error 500 on the site.
Hi there,
Which plugin is giving you this error?
I have solved it, thank you.
Hi, I need help to access the support forum. I want support to import the demo, since it weighs more than 2 MB
Hi,
The demo import is well explained here: http://blueowlcreative.com/docs/fortuna/#installation3You need to increase your upload_max_filesize directive value to more than 2mb if this is your current limit. Make sure you set that to 16mb for the sake of importing. If using a shared hosting you may need to ask them for assistance with the other directives explained in the documentation as well. If importing in localhost you can easily set those yourself. 
Trying to sign up to the support forum for the 5.5 update of Visual. But the captcha is expired and wont let me register.
Which captcha? Try a different browser session. 
Is it possible to add a new gmap style? I would like to add a custom style for a map on my website, but can’t find where I could do it.
Thanks
Hi there,
Sure, you can modify your SnazzyMaps settings, head over to https://snazzymaps.com/, copy the styling code you want to use, then replace one of the existing styles in your \fortuna\includes\shortcodes\vc\boc_gmap.php with it.

Hi, i need the wp bakery version 5.5.4 and video background version 1.5.9. I’ve already download the last version of the template but doesn’t change anything. Thanks
Hi there,
Please check your email! 
Hello, i don’t have anything. Thanks
Are you using the email that you have in our support forum? That’s where I sent it. If you still don’t have it please write in our forum I will reply with it there. 
hi i have some problem …........ is there any solution login page i do not see my woo commers login page
Hi there,
What do you mean by “woo commers login page”? Are you speaking of a custom widget for login?