259 comments found.
Hello, can you please help me with how to fix the post title box, without being cut by the menu? A part of the box is being cut by the top bar(where the menu is), so the first few words are actually gone. Can u please help me to fix this? Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello, I have some pre-sales questions: 1) Does this theme allow for wide-screen body content – not just header, but body content? 2) Does this theme allow for varying colors other than black and white or are colors limited? 3) Does this theme use the Google Font repository? 4) Does this theme have any WPML restrictions based on Locale or Region? Thank you in advance.
Hello,
Thank you for taking interest in our theme!
1. Yes, of course. You can choose between full width and in-grid page templates.
2. Every color you see in our theme can be changed either from theme options or from the element options themselves.
3. Yes, we included more than 800+ Google Fonts that you can choose from.
4. There’re no restrictions. Our theme already has registered all labels within POT file, so all you have to do is to install one of the compatible translating plugins and start translating your content.
Elated
Hi,
When will there be another update?
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will provide you a newest version.
Elated
Hello
I’m trying add a slider on the chic theme, the same as in the demo, but don’t seem to have much success. tried importing the demo content but it also appears blank. May you please assist
Hello,
Thank you for your purchase.
Revolution Slider files do not import automatically, and you will need to import these slides manually. You can read more about it here: https://elated.ticksy.com/article/11269/
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Load more on mobile isn’t working?
Hello,
Thank you for reaching us.
In our theme demo, load more is working perfectly fine on all devices http://allure.elated-themes.com/ Can you please clarify your issue a bit more? Thank you.
Elated
I am not sure about the issue, but i am having issues in loading older posts on mobile version.
http://fashionablyfab.com/Can you please have a look?
Hi,
The issues you’re having are more complex than you’d expect. Here’s what comes up if we inspect your page https://www.screencast.com/t/faEXCiS2
We see that your support period has expired and what you’re asking is defined as a support request. Therefore, we would appreciate if you could extend your support period and submit a ticket to our support forum so our agent can help you out more with this issue.
Thank you in advance!
Elated
Hi. I posted 4 days ago. Ticket: #1792287 can you please help me? I need to get my site live as soon as possible and am really struggling. Thanks.
Hello,
Thank you for sharing ticket ID. We assigned it to our support agent who is working on it and will reply asap.
best, Elated
I want to remove older post button on category page and i need to see older post like next page 1-2-3… could you help me please how can i do?
Hello,
Thank you for reaching us!
Unfortunately there is no option to do that through Theme Options, sorry 
You can only choose Load More pagination or turn it off completely.
Let us know if we can help you with anything else.
Elated
Hi there, just want to check that, as I’m updating new blogpost onto the site, however, the new content is not reflected onto the site, be it the blogpost page or the homepage.
I have updated Allure theme to the latest version as well as the Visual Composer to 5.5.2.
Do you have any idea how I can fix it? Or is it not related to theme settings? Appreciate your time in advance.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
hi there, how do i remove comment count on each post and while posts are showing in the home page? Best, Mia
Hello Mia,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi, I’ve updated last Allure with Visual Composer 5.5 but now I can’t find all VC object as Google Maps, it is dasappeared…. why?
Hi,
Please, check this article to see about setting of Google maps https://elated.ticksy.com/article/10835 And here https://cloud.google.com/maps-platform/pricing/ you could see news in policy for Google Maps. So, you could create account for free usage.Best, Elated
Hello I’m interested with this theme question do you have a video tutorial on how to setup the theme also what plugins are included in the package?
Hello,
We don’t have any video tutorials, but you can always seek support from our agents https://elated.ticksy.com/ regarding anything you might need. Installation of the theme is really out-of-the-box and it requires only fresh WordPress installation. Importing demo content can be done with the help of this article https://elated.ticksy.com/article/12621/
Regarding the plugins, some of the premium bundled plugins are WPBakery Page Builder, Revolution Slider etc.
Elated
Hi there, after update to WP 4.9.6 I got an WARNING: Illegal string offset `vertical align`in /.../allure/framework/modules/header/functions.php on line 195 Is there are any idea for a solution? Thxs best Harald
Hello,
What you are seeing are just warnings and notices.
In order to hide these, please take a look at this helpful article: https://aristath.github.io/blog/wp-hide-php-errorsElated
Hi there,
suddenly my blog slider doesn’t work anymore. I didn’t changed anything, but now there are big squares with small blue question marks on them showing up over every slider image. Also the focus key word is showing up on the top site of each big square. Can you please tell me how to fix the problem. I don’t want to spend money on renewing the support because I didn’t change anything. Just want to have it like it was before. I checked everything and can’t find a solution.
Thanks in advance!
How can i change the color of the font in main navigation menu?
Hello there,
You would need to navigate to Elated Options > Header and check the two options: - Header Skin (make sure this one is set to default) - Main Navigation Color
Also note that Header Skin option exist on a single page also, so you need to check that one also.
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Hi, is there instructions anywhere on how to set up? Cant find them anywhere
Hello,
Theme is using WPBakery Page builder which is very easy to use, but if you are not familiar with it, video tutorials are available in plugin documentation https://wpbakery.com/video-tutorials/
Theme documentation which explains custom shortcodes and options is available on this link http://allure.elated-themes.com/documentation/
Also, it is good starting point to import theme demo in order to see which options and elements were used, and to simply replace demo content with yours.
In case that you need assistance, and for all theme related questions you can contact support at https://elated.ticksy.com
Elated
Thanks
Hi, I imported the demo and my page looks like this: www.itgirledition.com but it looks nothing like this in terms of the layout? http://allure.elated-themes.com/elite/
Hi again,
Just edit page, and set blog category from page options to some specific category, update page and posts should be there.
Elated
Hi, do you have actual instructions? It’s not the easiest…I’ve built other websites before much easier than this…I just need a step by step
g
Feel free to reach our support team at https://elated.ticksy.com/ if you need any further assistance.
Best, Elated
Hi, I submitted a ticket but haven’t heard back:
I want to create a logo in the same font as the example: http://allure.elated-themes.com/elite/ can you please advise what font this was? Also what dimensions do I need to create it in to be able to upload it to the logo section on my site? I want to include the subtext underneath the logo as well.
Also, can you please advise the best size for the images for the blog posts? I want to ensure the sizing looks consistent?
Hello there,
The way our theme works is you need to upload the logo double the size of what you want it to display. This is because of retina displays.
In the page you provided we used an image – 990 × 244 pixels, but it actually displays – 495 × 122 pixels.
You can try that.
Also, we have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
Best Regards, Elated
Hi there, it has emerged a problem with your theme again and it is not the first or second time. I am really exhausted to solve it again and again really. All of a sudden and I really did nothing within the blog the social media icons dissapeared in the left up corner and in slider appeared numbers instead of rows. Also next problem is that older posts button does not work!!!
https://www.katharine-fashionisbeautiful.com/Btw. your last updated of theme was 16/11/2017 and I suppose this still appearing problems are caused by this issue. Wordpress was several times updated in the meanwhile.
I hope you can solve it asap. Thank you for help Katharine
Hello,
You have implemented https and you got cross origin error https://www.screencast.com/t/L0ldUwgYFNXV . In order to fix this, please follow instructions from this link http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/
Previous and posts links are working fine when we tested https://www.screencast.com/t/pnBj6S78 . Issues which you are mentioning are not related WordPress updates.
Elated
Hi, do you have the non wordpress version (HTML)?
Hello,
Thank you for taking interest in Allure. Unfortunately, not. We are creating just dynamic WordPress themes.
Elated
Hello, how can I change the Home Page Slider Post?
Hello,
Create slider on some testing page and configure it to your liking, and then from text editing mode copy its shortcode and paste it into home page Slider shortcode field.
If you need additional help and explanation for this you can submit a ticket at https://elated.ticksy.com/ and also provide WordPress admin access in your ticket.
Elated
Hello, Is there a way to widen the post title area? And perhaps cover less space over the featured image?
thank you,
M
Hello,
And thanks for writing in.
Such an option doesn’t exist but this can be done with some css in various ways like this for example https://www.screencast.com/t/jbxbIkOqi8 . If you decide to use the theme our support can assist you with these adjustments.
Elated
Hi, Yes, I am using that theme. However, some of our titles are longer and could use some more width. What’s the CSS code you were saying could work, please? M
Hi there again,
You would need to submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
Hi, does this theme support lazy load of images? Thank you!
Hi there,
Theme have Smooth Page Transitions option which will show preloading animation when transitioning between pages but unfortunately lazy load option doesn’t exist and you can only try some plugin in order to extend theme functionality in that way.
Elated
