5418 comments found.
An error occurred while updating U-Design: The download failed. The supplied URL is not valid. I’m using PHP 5.6 and the api key is valid.
Hi,
please refer to the instructions in this support thread: https://dreamthemedesign.com/u-design-support/discussion/32230/transition-to-doing-theme-updates-with-envato-market-plugin
Regards
Hi,
Thank you very much for your reply. Indeed I got the version 2.13.17 so the new way of updating theme is not activated.
I ve done the instructions but it doesn’t work, envato api connection fail most of times, and when it works and I’m trying to update the theme, it says i got the last version ?
Best regards
Can you email me please to see what’s going on with your site. You can send me an email through my Profile page.
Regards
Just downloaded the new version and tried to upload to my website. It breaks my site upon activation with these errors:
Warning: require_once(DIR/composer/autoload_real.php) [function.require-once]: failed to open stream: No such file or directory in /home1/theburn5/public_html/wp-content/themes/u-design/inc/admin/u-design-merlin/vendor/autoload.php on line 5
Fatal error: require_once() [function.require]: Failed opening required ‘DIR/composer/autoload_real.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home1/theburn5/public_html/wp-content/themes/u-design/inc/admin/u-design-merlin/vendor/autoload.php on line 5
Hi,
I need to further investigate, please email me 2 things:
1 ) Admin access to your WordPress site
2 ) FTP access to your server
You can send me an email through my Profile page.
Regards
Actually, I’m pretty sure this problem is caused by running on an old PHP engine, make sure your PHP is at least 5.6 or higher, the recommended on the WordPress requirements page is PHP 7.2.
Regards
good morning, where is the favicon option?
Hi,
Thank you for choosing the “uDesign” theme!
Please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
We’ve been using your theme and we love it – just one question:
Can you tell me where I can change the “Feedback” bar on the side of the website? We’d like it to say “Contact Us” instead of “Feedback”
Hi,
please refer to the theme’s support forum, we have this covered in these two FAQ entries:
- https://dreamthemedesign.com/u-design-support/discussion/comment/13206#Comment_13206
- https://dreamthemedesign.com/u-design-support/discussion/251/changing-color-orange-of-feedback-button
Regards
Hi, where can I find the business demo – https://udesigntheme.com/demos/business/ I want to import this demo for my site, but can’t find it. Thanks!
Hi,
I released this demo recently and haven’t had a chance to prepare it for import. The closest one that comes to it would be the 2017 Main demo. As soon as I’m done with the Gutenberg compatibility update, I’ll have more time to prepare the “Business” one to be included with the imports.
Regards
This is very dissapointig! This is the main demo of the theme that I first watched and liked very much and paid for this design… Are you serious?
If you purchased the theme within 30 days feel free to request a refund.
Regards
HI sunchety,
I just added the “Business” demo to the batch. At this stage you can only imported via this method: https://dreamthemedesign.com/u-design-support/discussion/22852/import-instructions-for-u-design-demo-sites I will be adding it to the theme’s demo import wizard with the theme’s next release. Until then you may import it with the alternative method.
Cheers!
Andon
Thank you very much! I’ve imported the demo but there is a problem with the Visual Composer, I think. I’ll post it in the U-design Support Forum. Thanks again 
I just responded to your post in the forums. Thanks
Hello, Thinking of buying this theme again but I have checked the new Google page speed insights score on your demos now it is lighthouse and on mobile they are scoring low, will you be updating the theme and demos so they score better now Google insights have changed how it scores sites?
Hi,
I usually optimize just the home page in one of the demos for testing, it’s too much work and maintenance to keep it as Google insight and the like testing sites keep changing requirements. I find it was easier to get good scores with WordPress sites, but now it’s tougher you’ll need to invest more time and effort optimizing and working with plugins that help with optimization.
Envato used Pingdom for their competition last year for fast and optimized themes I since use Pingdom for my testing, I get over 90 score: https://tools.pingdom.com/#59d094d7d1800000 and I’m getting that score without using CDN, so there is still room for higher score should I comply with all their requirements.Regards
I tried to download this theme for install and it wouldn’t on two different websites. It fails to upload and says the link is expired. Does anyone else have problems installing this theme?
Hi,
it’s not very clear, where do you get the link is expired message? Did you successfully download the theme from your ThemeForest account? If you did then installing it doesn’t require a link, you could simply upload it via the WordPress Appearance -> Themes page or via FTP. If you have further question please post your questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
I just posted there hoping to receive a response…
Thanks, I just replied 
Cheers!
How do we update a logo of one of the social icons? For example, we want to update the Google social icon to a different logo.
Hi, can you post to the support forum or email me with a link to your site so I can see which icons you’re using. Thanks
For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/
You can send me an email through my Profile page.
Regards
Hello – I’m exceptionally interested in buying UDesign, but I have a query:
I’m creating a travel brochure site where we’ll feature the same products across different pages, and we’d like to just update the price in one place that filters through the site and updates in all places.
Let me know if we can achieve this with UDesign.
Many thanks
Hi,
one way would be to insert that bit of content using the theme’s action hooks API. We have many example of how this works in the theme’s support forum and I can also give you direction how to do it once you’re ready.
Regards
Dreamthemedesign.com Login support via the Envato API Fails
Signing in with Envato First
I signed in to my Envato account first, then clicked the support link for this theme, it took me to your dreamthemedesign.com login page, I chose the Envato sign-in button and the result was this:
Your account is "View Only" because you have never signed in with Envato to confirm your support status. To update your support status please sign in with this link.
I clicked the link in that warning and it tried to sign me in, likely using the Envato API and it failed taking me back to the same warning.
Signing in to Envato via Dreamthemedesign.com Support Login Page
I logged out of Envato, cleared my cache, then went to your support login page, signed into Envato via your support login and that failed taking me to the same warning page.
Envato API method not working
Obviously, either from your dream theme site end or at the Envato end, this API method is broken and I tried 2 different browsers (Firefox & Chrome) with the same result.
No matter what I did, I cannot sign into your support page and I wanted to ensure the ticket was not public because I have some serious questions to ask and need answers for.
Look forward to your reply.
Hi there,
I saw your post in the support forum and responded there. Everything is fine.
Cheers!
Hi, there’s some problems with Plugin Essential grid on this theme!!! the images are no longer visible..all box single image are grey color
Hi,
not that I’m aware of, the images in the theme’s demo pages are working fine. Example: http://udesigntheme.com/demos/yoga/team/
For future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
hey i phase some problem regarding U design theme https://asphiretubestone.com/shop-demo-shop/ I am new for this theme look what i want the box you saw in the website how to spread this reply soon plzz….
Hi,
Thank you for choosing the “uDesign” theme!
Please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
I need custom widget areas:
Custom widgets after Navigation, Custom widgets after Logo, Custom wİdgets before Logo, Custom widgets Topsection Left, Custom widgets Topsection Right.
Hi @ooter84,
in the top area the theme only offers one widget area and its located on the right hand side. Another way to insert content would be using child theme and the theme’s extensive action hooks and filters support. With hooks and filters you can easily insert content including shortcodes.
Regards
hi, 1. How do i install a demo? (healthcoach/ubuild) and what about a mobile menu? 2. Also, why is my logo looks bad on mobile?
Hi,
just follow the demo import wizard available through the U-Design → Import Demo Data menu. It’s also explained in the documentation.
To your second question, you’ll have to post your question in the theme’s support forum and provide more information (screenshot, link to the site, etc.) so I can check it. For your convenience, the direct link to the forums is: U-Design Support.
Regards
it doesnt let me the support since i bought it a while back. it seems weird that its not working for me even though its been a while. please explain more.
u didnt reply on mobile menu? my site menu is long and i want a short one for the mobile.
as for logo, surf into my site and see its looking bad from cell phones
If you purchased the theme before Sept. 1st, 2015 then your supported status in the forum should be “Grandfathered”, if you purchased the theme after that date then your support is expired and you need to purchase additional support to get it. It’s just how ThemeForest.net support policy is.
We do not provide support in this area here.
I’ll just give you a quick answer to your menu question. The menu cannot be different for mobile.
Regards
so a customer who bought the item, and since its been some time and the theme isnt working good, should pay ? isnt ur theme should work even if its been some time?
i wrote u a good review back than but now im disapoointed
Those are ThemeForest.net (Envato) rules, not mine about the support policy, nothing I can do about it.
My theme is working fine, other users do not have the issues you’re mentioning. What you want to do with the menu requires custom work as this isn’t a feature offered by U-Design. Something like this could be possible with custom development, but this would be outside the scope of support we can offer. Please be advised that as per the ThemeForest Support Policy the provided support is limited strictly to the theme’s default features or any technical issues with the default theme.
The logo should work fine for responsive layouts unless you did something to break the layout, I can only determine that if I examine the site, which I asked you to post in the support forum.
but i cant write in the support… its not giving me the option
OK, email me a link to your site, I’ll check and see if the logo issue is because of the theme or your error or possibly third party plugin conflict. You can send me an email through my Profile page.
Regards
thanks, i just sent it. also, can u please explain why i cant import the demo and how do i do it if the option isnt on my dashboard
are you planning to launch any latest demos? i want to rebuild my site https://www.sultanulfaqr.com
Hi,
you’ll find all the latest demo sites here: http://idesignmywebsite.com/u-design/u-design-theme-demos/
Regards
Hi, The Envato Market Plugin is still not working and it’s been 2 months since the first report of this situation. Do you have an update from them yet? Looking forward to hearing from you. Thanks!
Hi,
have you checked with the support forum, we had this addressed a month ago: https://dreamthemedesign.com/u-design-support/discussion/32230/transition-to-doing-theme-updates-with-envato-market-plugin
Please follow the instructions in that thread and if you have any issues or further question please post them there.
Regards
Thank you for your quick response. Yes, I had checked the forum, but had not found the posting regarding the fields needing to be deleted. I ended up updating the theme successfully using Manual Method Update #1. After receiving the above link and reading the post, I returned to my dashboard and found that the fields referenced in the post no longer exist. I have a screen shot if you’d like to see it. Was that something the theme’s update took care of or was it something the Envato Market plugin update fixed? It would be interesting to know why it disappeared without me taking any steps on my own. Thank you again!
The fields were missing because you already updated the theme, going over that release 2.13.18 I switched the update method hence the fields went missing, but for most users the trick to avoid any issues doing the transition was to clear those fields. In your case you don’t have to worry about it now
Hi, where i can download the demo site?
Hi,
You can install demo sites from within the theme Settings, under “U-Design → Import Demo Data” menu.
For future reference, lease post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
I’m looking to buy this theme and want to make sure I am not getting in over my head as far as development goes. I have experience with Visual Composer/WP Bakery. Is this the same type of theme?
Hi,
thanks for your interest.
Yes, the U-Design theme offers WPBakery Page Builder plugin. Feel free to purchase the theme and if you’re not happy let me know within 30 days and I’ll give you a refund.
Regards
Great thank you so much!
Is Udesign compatible with the Brizy Plugin ?
Hi,
not sure, I’ve never heard of this plugin before. The thing is if a plugin follows best WordPress coding practices then there is no reason why it should not be compatible with themes that also followed that practice.
Regards
If you want to try it out with my theme, I can assure you that if it doesn’t work I’ll give you a refund, so no risk for you.
Regards
Hello AndonDesign
Thank you for the reply We have purchased the theme but although it’s a great theme it does not respond to the brizy plug in so I would like to know the refund process is ?
Regards
please follow the form here: https://themeforest.net/refund_requests/new
Hi, I used the uDesign theme to create a website for a client. In https://themeforest.net/licenses/faq#use-product-for-client-a it says I can transfer the license to my client. But how do I do this, so the customer can e.g. make future theme updates himself? I also have another project I took over from another freelancer who used uDesign. So I would also need the license key from him, so I can do the updates now. How does this work? The other freelancer told me, I need to buy new license, since the one he used to create the website is connected to his themeforest account. What should we do? Thanks for your help, Martina
Hi Martina,
I would suggest to create a support ticket with Envato and ask them what would be best to do in your particular case, I have no control over user accounts: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Regards
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