23251 comments found.
Header Builder a great!.Question: how to make Header Builder your Header, make a fixed menu. Examples in the photo https://yadi.sk/i/KtCofo9gh44Gug https://yadi.sk/i/inK-P_kEcuMMyQ If not, then how to fix the menu
Hi,
There are three Rows:
1. Header Top: 2. Header Middle: 3. Header Bottom:
In the standard Header, Menu is perfectly Scrolling because it is set in the Header Middle. I think you have set the Menu in the Header Top or Bottom section that is why it is not scrolling with the header scroll. You have to set the Menu in the Middle header then check, it will scroll with the header.
Thanks.
Thank you, great innovations. I really like!
Most Welcome 
and Sound’s Great!
Hi, i have update the theme but have a issue. On Safari the website is very bad view. Why? Not compatible whit safari? my site is www.termoexpert.it. Only browser that have thi issue is safari. Why?
Your demo have the issue whit safari too. I think that if u can’t solve this problem i must change the theme. The 40% of my user have this brosware. This is a big problem. Wait your reply!
Hi, what safari browser are you using?
Hi,
Please check your site on the latest Safari 11 or 11+ on Mac, hope you will not find an issue.
Thanks.
with this update has broken my website its not applying site Container Max Width that i enter sticky menu width is messed up.
I do NOT like the new Porto Theme options … using the Customizing page is not practical.
i went back to porto v4.7.2 version 4.8 is full of bugs!
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you and make sure that you will have not a single issue on your site.
And I am forwarding your suggestion as a feature request to the development department that “add a feature “Change back to old theme options panel” link” for the Customers those want to use the old Panel. Hopefully, they will look through it.
Thanks.
Same as Acter !!! It brokes everything…
Hi,
We have tested the latest Theme and do not find an issue, The issue in only on your site and it may be because of the third party plugin confliction or the cache issue, or may be you have not updated the theme properly, Please update the theme via CPanel by following the steps listed below hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will update the theme for you but after extending your support extension because your 6 months of support period is expired from 09/08/2016. According to Envato support policy, renewing support is required for further support.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks for your understand.
Hey, thanks for the answer, but, no, it didn’t help at all, it’s worst actually!
1) I made everything you said! 2) When I try to re open wp-admin, I have a blank page and / or broken site. 3) If I go with the theme update directly in wp-admin, it’s working BUT the site is broken…
So yeah, maybe you have tested many times, but NO, it’s not working… And when I see lot of comments below, I’m not the only one!
Yeah, I will pay when my site will work!..... Each time it’s the same with your updates, we have to dig into code to make it work as normal. Not happy at all with your theme updates.
Hi,
Please contact us through our support system with your site WP Admin and Cpanel Login details so we will update the theme for you.
Thanks.
Don’t have access to your support, so where send you this for you to make it work?
Hi,
Please share your issue with product purchase code and with your site WP Admin and CPanel Login details at newsmartwave@gmail.com
Thanks.
Hello, i purchased your theme, both the html and WordPress. I want to know if it is possible to reuse my header from the html site in the word press site. It use to be possible under your former syropress theme. Where do i copy my custom header html code. Thank you
Hi,
Sorry to say that but this is not possible with the help of Theme Options, HTML and WordPress both are different platforms. Both have their own standards, and Syropress theme was a very very old version and it was from Syropress and the Porto WordPress you bought now is from P-Themes, both have different Authors. So you have to create a header by using Theme Options and our newly introduced feature named “Header Builder”. I hope you will not find this issue.
Thanks.
Why split Porto Theme options??? The worst move ever… Please get it back as used to be single one. You make inconvenient it and waste of time to go 2 places now instead of one… Also 4.8 version broke my website, namely subheader and critical element Porto Concept (may be you brought some problems with WPBakery 5.5.5). Anyway you as a theme autor should test it before updating customers… Thanks.
Hi,
Sorry for the Inconvenience, We have split the Theme Options because we have introduced the new Feature in the theme named “Header Builder” and we have also make it possible to the Customers that to see Live when changes setting from Theme Options as we have putted the Theme Options into Customize.It is the demand of the Situation.
And the WP Bakery is fully Compatible with the latest Theme, I think you have some elements of the WP Bakery those are disabled from Porto >> Speed Optimize Wizard >> Js Composer, so please un-check those element from there and click on Compile button and check your site after removing the browser cache hope you will not find an issue.
And also we have tested the latest Theme many times at our end but do not find any issue, If you have any issue please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
I can see an item within theme options called “Post Carousel” however can’t workout where it is and how to use it?.
Hi,
Post Carousel – set post layout options in carousel such as related posts. Please read about it here in the theme documentation: https://www.portotheme.com/wordpress/porto/documentation/theme-options-in-customizer/
Thanks.
Will it ever be possible to add embedded videos(youtube, vimeo), preferably lazyloaded, on the product image slider at the single product page? I would definitely pay for that as an extension.
Kind regards.
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Hi there,
I’ve just recently bought the theme from you, I just wondered if the wpbakery plugin comes free with the theme or whether you need to purchase a license for this separately. If so, is it essential to get wpbakery for editing things like sliders?
Thanks in advance
Hi, thanks for using Porto.
You do not need to purchase a license separately. WpBakery Page builder comes with Porto for free and always being updated.
Regards, P-THEMES
Thank you
Most Welcome
Hi,
How we can use size guide to some specific product categories only?
Hi,
If you want to use the Size Guide for only some Specific Categories then you have to use the Size Guide Block Slug name into those Specific Categories Block Slug name section so it will work for you.
Thanks.
Hi Let me correct my question. We had made few blocks for different sizes like Men, Women. We want to show men size block on products under Men category and women size block on products under women category.
Hi,
If you want to add the custom blocks on the category pages then you can do it easily by edit the product category, scroll below you will find view options and in view options you will find content bottom and top options so just place the block slug in content options and save it, then you will see the block in the category pages.
Thanks.
Hi, I need to remove the license from the site tucompra.cl since I moved from hosting and I would like it to remain blank since I still do not choose the hosting. I am currently working on the PORTO theme by buying in themeforest PLEASE
Hi,
Please contact us through our support system with your product purchase code so we will verify and reset the purchase code for you.
Thanks.
Hi I have a problem, when I try to enter the purchase code into the registration sheet, this message appears: Invalid code, or corresponding Envato account does not have Porto purchased. I purchased the theme. Let me know why I cannot register the code. Thanks.
Hi,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme. Otherwise try/test the theme on any other server hope you will not find this issue.
Also can you please consider to extend your support? It’s already expired from August 2017.
Thanks for your understanding.
please it their a blog theme included
Hi,
Yes, Please check our all Live Pre-Built Demos here: https://www.portotheme.com/wordpress/porto_landing/
And you can easily Import any one from it on your site by following the steps showing in the Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Thanks.
Hey. I ran into a problem on my website with “Porto”. When in the mobile version of the site I click on any image that should be opened through lightbox, I see a pop-up window that is even smaller than the original image. When the popup window I press the button to enlarge full screen, the picture slides away and goes outside of the screen of the phone. How to deal with this? How to make when you click on the pictures on mobile devices pop-up window opened by the size of the phone screen?
Hi,
Can you please share the URL of that page so I will check and give you the solution. Or if you do not mind, please create the ticket on the support system with site login details so I will check and solve the issue.
Please make sure that you are using the latest Porto 4.7.3 version and all updated plugins. Also, check the site with theme default plugins.
Thanks.
Thanks. I’ll check and create a ticket later.
Hi,
We are always here to help you.
Thanks.
Please consider and add-in mobile specific layout features on your next update. Example Revo theme. Not only responsive, but has the floating bottom “cart, account, checkout” menu bar.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello dear support
I want to translate website to russian, I have seen you have translated files, Can you provide me too? Also please guide where to add that files
Thanks
dear support never mind, I have found files from the forum.
After translation search placeholder shows “Поиск & hellip;” Can you just help me to remove word in search box “Поиск & hellip;” to “Поиск” .
Hi,
Sound’s Great!
And for changing any word translation as per your requirements, just edit the po file and change the word translation as per your requirements and save it and then generate the mo file from that po file and upload/replace both files at the same place and check your site after removing the browser cache, it will work or you and please use po edit software for editing the po file and generating the mo file from that po file.
If you are unable to do that then please contact us through our support system with your site WP Admin and Cpanel or FTP Login details so we will solve the issue for you.
Thanks.
We want to update / change the old Porto-Theme from Spyropress to your Porto-Theme. Is this possible without getting in trouble and / or what do we have to keep an eye on? Thnx.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but you can not change or move the content from old Porto from Spyropress to new Porto from P-Themes, both are different from each other, so if you want to use Porto Theme from P-Themes then you have to purchase it and use it on a fresh new Domain.
Thanks.
Hello, I bought porto a few years ago and installed and liked it. I installed it for a friend and now he changed website name and domain. Their old domain was www.airmaxpower.com (now inactive) and now they want me to carry all the content to www.aquavizyonenerji.com. When I try to install it (or import demo content etc.) I get the message it was registered for www.airmaxpower.com I will be happy if you can unregister my puchase key for www.airmaxpower.com and register for www.aquavizyonenerji.com I can send my purchase info as PM. All the best,
Hi,
Please contact us through our support system with your product purchase code, so we will verify and reset it for you.
Thanks.
Many thanks, they helped me and solved the issue very fast. Excellent support. This is the meaning of support
Glad to hear that you are satisfied.
Btw, can you please consider to extend your support? It’s already expired 2 years and 6 months ago.
Hello, I want to translate the content of Member, which document do I need to translate?
Is it porto-functionality.pot? Or porto.pot? My 2 documents have been translated, but they haven’t changed.
Hi,
Yes, you have to translate both porto-functionality andporto.pot file. Please use the POEdit software https://poedit.net/ and translate both of them then upload the porto.po and porto.mo file inside the wp-content/languages/themes folder and porto-functionality.po and .mo file into the wp-content/languages/plugins folder.
If you are not able to do that then please send me the WP admin and FTP login details through our support system so I will do it for you.
Thanks.
we have a problem with the demo19, when you put the menu for mobile the secondary menu does not appear, only the one that we put as siderbar appears, I have correctly placed all the menus but the secondary does not work in the menu
se repite el menu principal cuando lo colocamos en el siderbar en el movil y nunca aparece el menu secundario a menos que lo coloquemos en el siderbar, ahi esta el conflicto
se repite el menu principal cuando lo colocamos en el siderbar en el movil y nunca aparece el menu secundario a menos que lo coloquemos en el siderbar, ahi esta el conflicto
the main menu is repeated when we place it in the siderbar in the mobile and the secondary menu never appears unless we place it in the siderbar, there is the conflict
Hi,
I think it is the setting issue on your site nothing else, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
