Hello there,

Thank you for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS to remove the gap :

.single-product.full-width .single-product-wrapper { margin-bottom: 15px; }

As for accessories, if you don’t add any products to accessories in edit tab, it will not appear.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Thanks. This piece of css worked! Also, thanks for the help disabling the Accessories tab.

Hello there,

Thank you for purchasing our theme and for reaching us. All additional buttons will have to be added via custom code only ( this holds true for Woodmart theme as well ). Some plugins add this custom code, some themes re-arrange the hooks. For example, in our theme, we’ve added wishlist and compare as additional links, you can add any additional code via custom code by hooking the function to the actions.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. You can add/edit product tabs using custom code : https://docs.woocommerce.com/document/editing-product-data-tabs/ or using a tab manager plugin like this : https://wordpress.org/plugins/wpb-woocommerce-custom-tab-manager/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Would really appreciate your support on this as usual…

Plz ignore this request. I’ve managed to get this done via the child theme function as per your instructions.

Thanks

Hello again,

Glad your issue is resolved. Child theme is recommended for all custom modifications. Otherwise your changes will be lost during updates.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please update the theme. We’ve fixed the issue in v2.2.2.

Thanks, Ibrahim

To add to this comment, please note that i noticed that the logo size looks perfect when i enable the option for ‘Off Canvas Menu in Desktop ?’

I don’t need the off-canvas menu and also want the logo to not be very large. Kindly advise.

Hello again,

Please use this custom CSS to adjust the logo size :

.electro-navbar-inner .departments-menu-v2, .electro-navigation .departments-menu-v2, .header-v2 .header-logo-area, .masthead .header-logo-area {
    min-width: auto;
    max-width: none;
}
@media (min-width: 768px) { 
    .masthead .header-logo-area {
        flex: 0 0 20%;
    }
}

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks. That worked as well!

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately there are no automatic ways to remove references to electro. You’ll have to manually remove from all places in the code.

It is a requirement in TF that we prefix all our function names and custom classes with the theme name.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Thanks Ibrahim.

Hello there,

Thank you for purchasing our theme and for reaching us. Our dummy content will only contain placeholder images and not the real product image as we do not have the rights to distribute theme.

Placeholder images are easier to import, easier to identify and remove them and saves you from DMCA takedown notice from copyright holders.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We are WooCommerce developers and we’ve developed the WooCommerce version of Electro. We did not develop Magento version but I suppose there is an Electro Magento but we are not aware of it.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. Please add this custom CSS to Appearance > Customize > Additional CSS :

2. Please add this custom CSS to Appearance > Customize > Additional CSS :

3. Unfortunately it is not possible to add quantity box. You’ll have to rely on third-party plugins or use custom PHP code.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The theme uses Open Sans which is the default font family and hence it is loaded. Removing them would not improve your site’s speed as they are small size, non-blocking and are delivered from Google’s CDN. There is no need to score a perfect score in Google PageSpeed. Ref: https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/

Icon fonts are lighter alternative to using images. I cannot image not using icons in your website. You can de-queue them from your child theme.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I checked it and the problem remains.

Any idea?

Hello again,

Please clarify what is the JS error that you are getting.

Thanks, Ibrahim

Please give me your ticket number.

32074 I have mentioned all the Admin and FTP related details

Thanks for the support.

Thank you Ibrahim for prompt response

Hello Ibrahim, I don’t see any changes made as you commit to change!!

We haven’t included this change yet in our update.

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify what is the issue you are facing ?

Thanks, Ibrahim

There is a conflict when all three connections are involved Electro Version 2.2.1/2 – WPBakery Page Builder 5.5.5 – Yoast SEO Premium 9.0.3. I recorded video problems https://zoom.rs/problem2.mp4

Hello there,

Thank you for the details. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

where i can update the update

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Thank you it has fixed

Hello there,

Thank you for reaching us. I am not sure what it the cause of the redirection issue. Please try clearing your browser and server caches and try again.

Thanks, Ibrahim

Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. Stock availability is visible only if you’ve enabled inventory management. Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Please give me your website URL for me to check.

Thanks.

There is a fontawesome code generated by Uber menu plugin that you are using. Please contact uber menu plugin developer regarding this or de-activate the plugin.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Prokohr,

Thank you for purchasing our theme and for reaching us. I also appreciate your feedback. We are happy to answer your questions :

1. Can you please try adding this CSS to Appearance > Customize > Additional CSS :

.woocommerce-Price-amount {
    white-space: nowrap;
}

2. Please make sure you’ve assigned a wishlist page in YITH > Wishlist > Wishlist Page.

3. Please use this custom CSS :

.owl-item>.product .product-rating, li.product .product-rating { display: none; }
@media (min-width: 992px) {
    .woocommerce-loop-product__title { 
        height: 3.85716em;
    }
}

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you Ibrahim! Best support ever! 1-2-3 works well!