491 comments found.
Dear team, ever since Wordpress has updated, I can’t work with WP bakery anymore. Please assist! Cheers
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Please let us know if you have any further questions.
Best, Mikado
Please help to fix the issues. I have created the ticket yesterday. Here is my ticket: https://mikado.ticksy.com/ticket/1810164/
Hello?
Hello,
We sincerely apologize about the delay.
Your ticket #1800149 was just answered, could you please check the response of our support agent on ticksy.
Best, Mikado
Thank you 
Hello,
You are welcome!
Best, Mikado
Hi, i didn’t find this theme in support categories. That is why i’m using this place. Mikado Sidebar is not working for destinations itens. How can i fix this?
Hello,
Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials ?
You should click on a select a ticket button and Category drop-down will appear where you can select Backpack Traveler Theme:
https://www.screencast.com/t/UF0tPowHBest, Mikado
Hello, I have no answer to my ticket (#1808537), I can’t complete the demo import, even I follow all steps. Seems to work for just some images and content, is not working correctly at all.
Hello,
Your ticket #1808537 was just answered, could you please check the response of our support agent on ticksy.
Best, Mikado
Dear team, could you please reply to my support ticket as soon as possible? I sent it on Friday. I know you reply the tickets from the oldest to the newest, but I have a big issue with your freshly installed theme and had to put all my business website on the maintenance mode, my clients are a bit upset :((( I can’t even reinstall the old theme, shows all kind of codes.
Hello,
We are very sorry about the delay. Your ticket #1803533 was just answered, could you please check the response of our support agent on ticksy.
Best, Mikado
Hello! I like your theme for my new travel blog, but I have some questions before buying it:
- Can I combine different elements from the different demos in my home/pages? - I see all the posts are referred to different destinations and you have just changed this, so it means I can make any post without having the map drawing appearing? - Do you have drawings/maps for all countries? - What if I have just started travelling now and I want to show one country map, not worldwide? Can I add my own map? - Is it possible to change and add my own drawings for the travel categories?
Thank you so much,
Hello there,
Thank you for taking interest in our theme.
-Sure, you can combine all the elements from all our demos in any way you like.
-You should assign each single to some destination but you can simply skip uploading map image.
-If you are referring to the maps on the destination singles, those are actually images bought on shutterstock which are uploaded at destination additional image field, so you can upload any images you like here or buy them on shutterstock.
https://www.screencast.com/t/XjNrfPrD5a-Map is automatically generated to showcase all of your destinations, so if all of them are just in one country only that country will be shown. Please note that this functionality is using Google Map by default.
-Sure, you can add any image you like in Category Image field: https://www.screencast.com/t/H9grRER0DS5SPlease let us know if you have any further questions,
Best, Mikado
Thank you so much, you distinguish between posts about destinations (in Travel section) and posts in the blog, right?
I saw in your demos that all posts from the blog section have a country above their title and a categorie under it. For example this post is about India and it is in the categorie World:
http://backpacktraveler.mikado-themes.com/7-perfect-day-trips/So if I want to create blog categories about general info (not referring to any country in particular, for example Photography, Lifestyle…) do I just need to add that post to that categorie but not to a country if I don´t want to?
Thanks again.
Hello,
You are welcome!
In this theme there are separate singles for Destination Single: http://backpacktraveler.mikado-themes.com/destination-item/france/ and post single http://backpacktraveler.mikado-themes.com/people-nature-everyday-life/. You can choose in post single backend whether to assign it a destination or not: https://www.screencast.com/t/eJPBgnhqPlease let us know if you have any further questions,
Best, Mikado
Thanks, but I do mean in the second post http://backpacktraveler.mikado-themes.com/people-nature-everyday-life/ there is handwritten font “Serbia” on the title, what does it mean?
Also, is there an option to add “Related posts/you may also like” in every blog post?
Finally:
There are a few different shortcodes I would like to know the utility and config:
“Around the world in 10 days” http://backpacktraveler.mikado-themes.com/ Can you add links to gallery, posts, videos…? “Best money-saving travel tips” (is that a newletter form?) http://backpacktraveler.mikado-themes.com/ “The top 4 day trips” http://backpacktraveler.mikado-themes.com/andalusia/ Can you add links to gallery, posts, videos…?Thank you so much for your attention!
Hello,
You are welcome!
-It means that destination Serbia is assign to this post, but you can choose in a post single not to assign destination: https://www.screencast.com/t/eJPBgnhq
-Yes, there is an option to show related posts on Post single in Theme Options: https://www.screencast.com/t/4ssYVgfl-This section is made using Revolution slider, so you do really have a lot of options for customizing it on your disposal.
- You are right, this is a contact form made using Contact Form 7, and you can set any other content you like in this contact form, or make a new contact form and use it on this page.
- Sure, whole row is made with WPBakery Page builder, so you can put here any content you like.
Best, Mikado
thank you so much! I really love your theme
Sorry I meant:
The section “Around the world in 10 days” (there are two pics and some text), just before the newsletter form.
http://backpacktraveler.mikado-themes.com/Can you add your own design and links to gallery, posts, videos… and even change your own font?
thanks again
Hello,
You are welcome, thank you for your kind words!
Left part is made with regular Text shortcode so you can put here any font or any other content you like: https://www.screencast.com/t/rIPQ0EpKhMRight Part is made with Revolution Slider(which is bundled with our theme) so here you have almost a limited possibilities for adding different kind of content(including images, videos,custom fonts,adding links, animations, etc…).
Please let us know if you have any further questions,
Best, Mikado
I got it now, that is cool, thanks. By the way, I have seen some other awesome themes in your collection. I would like my photographies to have an important space in my blog (travel pics plus the option to sell them…),
Is there a chance to combine one of your photography themes with Backpack with a link to it in the menu or any other links in the website, for instance?
Thank you so much
Hello,
You are welcome, thank you for your kind words!
Sure, you can link any internal or external page in the website header.
Please let us know if you have any further questions,
Best, Mikado
Hi, does the Polylang plugin works for this theme? I have multilingual website and want to add 2 languages option in the themes menu.
Hello,
Thank you for taking interest in our theme!
From the feedback of our users, there are no problems, but please have in mind that only WPML is tested with our themes.
Please let us know if you have any further questions, Best, Mikado
Does this theme have page pre-loader?
Hello there,
Thank you for taking interest in our theme.
Yes, you can take a look at our custom preloader in this page:
http://backpacktraveler.mikado-themes.com/landing/ And you can enable loading animation in the backend of any page: https://www.screencast.com/t/VxYwtSHOPlease let us know if you have any further questions, Best, Mikado
Footer in your demo seems to be broken.
Hello,
Thank you for reporting this. We have just fixed it. Pl lease, check our demo site again http://backpacktraveler.mikado-themes.com/Best, Mikado
I’m sorry, found the issue. Please ignore this post. Thank you
Thank you for the update! Glad to hear it has been resolved.
Is this theme also mobile responsive?
Hello,
Thank you for writing in. Yes, our theme is responsive ready.
Best, Mikado
Hello it is possibile get demo admin panel?
Hello,
Thank you for taking interest in our BackPack traveler theme. Unfortunately, we do not have test demo server, but if you want we could provide you with some screenshots from backend so you could gain bigger picture about options we included. Please, let us know if you are interested in this, or if there is any other doubt. Thanks
Best regards, Mikado
Hello
I absolutely love this theme and want to use it so bad. But it has been very frustrating. The demo install is not working. I appreciate your support installing and adding content for me before. But I had to remove it and then I once again can’t do it.
Updating it was a bit of an effort too. I was hoping the update would fix many of the internal issues I am seeing. For example: changing basic styles is not working. Your demo has the lowest page speed grades I have ever seen. Mostly, the images are not optimized or resized. This is an easy fix on our side but reflects a bit on how you build your templates. You may be building too many new templates too fast instead of perfecting a bit more.
Multiple Menus make it so difficult to customize.
Since your navigation seems to be created to show the theme possibilities it makes it hard to just replace content a normal site would have a more simple navigation.
After trying for hours to build a simple site from scratch (no demo content) using my own content I ended up with a mess so I had to reset my hosting and reinstall WP.
I reached out again for installation and demo content help. But have not heard back since Sunday/Monday.
Your support has been great and I want to help report all the issues to make the theme more robust.
Thanks
Hello,
Thank you for writing in and sharing this review. We really appreciate it. We checked all your tickets and as we could see all are answered by our agent. We are glad to hear you are satisfied with our support. We were not able to identify any problem with theme options. If we reproduce any issue, we will of course fix it, and apply for our next theme update, and in the meanwhile, we will apply this fix on your installation. As we could see, you were facing with low resources on your server that caused this difficulties with demo import. We do owe you an apology for waiting longer on your last ticket, it is because we are overwhelmed with tickets since we had national holiday. Thank you for understanding. We really hope eventually you’ll be fully satisfied using our theme. If you need any further help, please, reach our support team on ticksy. Thank you!
Mikado
Why none of the changes are not showing up? Not even the logo is getting changed, what kind of theme is this. every other guy is having some or the other trouble with the theme. Can’t even see the slider on the page. Didn’t even started editing the website yet and it’s full of small issues. Can’t really spend time troubleshooting every other issues over here or in the support system.
Hi,
We need to check this closer. If you submitted ticket on our support forum we will assign it to our agent who will investigate and help you there to setup your site on desired way using our theme.
Best, Mikado
I have already submitted three tickets and still waiting a response from your side, I never post bad comments on the this platform but it was necessary, So frustrated that none of the changes are getting updated in the real time.
Hi,
We located all your tickets and those are answered by our support agent. Please, check response on ticksy. Our support team will gladly assist you there.
Mikado
Hi i would like to know how can i get access to the demo content. Thanks!
Hello,
Please, check this part from our Official Manual to see how to import demo content http://backpacktraveler.mikado-themes.com/documentation/#!/getting_started_importing_demo_content
Best, Mikado
I’ve owned the theme for a few weeks and i’m struggling to endorse it. I have a number of their themes, but this one is just not reliable. I wanted to post my review after their first update hoping it would fix most of the obvious issues users have highlighted – unfortunately that was not the case. Great looking theme but the execution is lacking—buyer beware.
Hello,
Thank you for reaching us.
We really want to make most out of our themes, in terms of user-friendliness, as well as maintaining high technical level, for which we’re recognized. Therefore, we’d sincerely like to know what’s not working properly, or what should be fixed/updated, so we can better understand the needs of our users. Since your support licence is still active, we’d like to invite you to submit a ticket to our forum https://mikado.ticksy.com including all issues you’re facing with & we’ll forward your message directly to the developers behind the Backpack Traveler.
Thank you in advance & Looking forward to hear from you.
Mikado
MIkado,
Firstly there seems to be a consistent issue with installing both the demo content and revolution slider content. Support is great and will manually install it as needed, but users don’t want to have to rely on this when working on a project. The recommended changes to the php/ini do not correct the issue for all users. One of the most discouraging things when purchasing a new theme is the inability to import the demo content.
I really enjoy your products, but I just can’t spend the time having to troubleshoot these issues so frequently.
Regards
Hello again,
thank you for your feedback. Please, note that some fair enough resources need to be on your server in order to run demo import on premium theme. We will gladly investigate this further if any issue persist. Our support team is on your service at https://mikado.ticksy.com/ Thanks for understanding.
Best, Mikado
Hi! I wrote you a ticket in your support page and I dont received any answer. I asked about if you have the PSD to share or download to use as make a mockup to a client.
Hello,
We located your ticket on our support forum and our agent just answered you. Please, check response on ticksy.
Best, Mikado
Cool!
I’m loving the theme but I’ve found that when I set up the default options (like menu style, sidebar etc) in the backpacktraveler options they aren’t being applied across all new pages and posts?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi there, will be somewhere inside of the theme available the main slide as following at https://cl.ly/1e4c46a0fb7a Thank you
Hello there,
Thank you for taking interest in our theme. This part has been made using rev slider. You will be able to import this landing slider and to modify it on desired way.
best, Mikado
No matter what I do, I can’t get the demo install to move past 50%. I’ve updated my PHP settings, which helped (previously it got stuck at 30%) but it just won’t move past that and I’m not sure what I’m doing wrong. I’ve followed the guide you’ve posted as an answer to others but it’s just not happening.
Okay, it took HOURS but that’s finally done.
None of the customisation seems to work? I’m changing colours and the logo and it’s not updating. I’ve cleared my cache and that’s made no difference… the only time anything I’ve done shows up is in the top bar when scrolling. Nothing else has made any difference. This theme is so frustrating! It looks great, but I want to customise it to suit my blog and it just won’t do it 
Hi,
Thank you for choosing our Backpack Traveler theme. We are sorry for this bad experience you’ve had. We located your ticket on our support forum and it has been answered by our support agent. Please, check response on ticksy.
best, Mikado
