120 comments found.
Hello, the colors dont change, i want add custom colors and dont work…. Why?
And other thing…. The main menu for certain number of characters divide the word… I dont like it
Hello,
Please provide us with your Wordpress URL, username and password at https://ancorathemes.ticksy.com/ – our Support team look into the issue and assist you.
Thank you.
Ok, thank you. Other think is that when i installed the theme appeared: The following themes were installed but are incomplete. Name Description: Licensing The style sheet is missing…...
Hello,
Please make sure that you upload “writer-ancora” folder, not the entire zip file that you downloaded from Envato.
Also your support ticket was replied, please check it.
Thank you.
Is there a possibility of a refund? This theme has not worked for me on the website as I expected. Thank you.
Hello,
Unfortunately there is only ticket from you and it was replied.
Please provide us with your website details in private ticket at https://ancorathemes.ticksy.com/ – we’ll be more than glad to assist you with issues or questions you got.
Thank you in advance.
Hi, should I need install plugin cache ??? I’ve bought item and install super cache. And breakdown site. Can you suggest more plugin for cache?
Hello,
It’s up to you.
Try to install https://wordpress.org/plugins/w3-total-cache/ plugin.
We recommend to backup your website before any serious updates or changes. It is the best practice to backup both your files and database regularly and especially before making some serious updates.
Best regards
Can i get the theme with RTL text direction?
Hello,
We appreciate your interest in our theme!
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/.
Thank you for understanding.
how can i add google map API key?
Hello,
You can add Google API key in Appearance> Theme options> Service> Google API Key
Best regards.
ok, thx. I have two locations to be added to the map, is it possible? and how?
Hello,
Yes. it is possible.
Just add two Google map marker to Google map shortcode: http://prntscr.com/ll54ztIf you have any further questions, please submit your request at https://ancorathemes.ticksy.com/ – our Support team will assist you.
Thank you.
I have the Email Collector added on the home page it is working properly. The Emailer is enabled in the Theme Options. However, I can’t see the email template that is being sent on user subscription. I need to modify this template, please advise
Hello,
You can change the text in the theme language file: https://ancorathemes.ticksy.com//article/9673
Alternatively you may edit the text in php code in Appearance -> Editor: fw/tools/emailer/emailer.php:
http://prntscr.com/j4b7vo and http://prntscr.com/j4b96sBest regards
Hi, I’m not going to sell books on my website. However I want to list them. I’ve set it up as external product, however, I’m wondering how to edit the product page? It shows product id etc. I don’t want it to be 2 columns, and I want it single column. Also all the pages apart from homepage are 2 column, any suggestions on changing this? I want 2 column format only for blogs.
Hello,
Thank you for choosing our theme!
You can specify number of columns for products page and list type in Appearance> Theme options> WooCommerce: http://prntscr.com/lgaptcIf you have any further questions, please submit your request at https://ancorathemes.ticksy.com/ – our Support team will assist you.
Thank you.
Hi Julia, Thanks for the reply. I’m asking for each product page eg: (http://writer.ancorathemes.com/product/a-banquet-of-consequences/). The product description has product ID. I don’t want product ID there as I’m not selling anything. Also, each product page is divided into 2 columns. One column is product and another column is -about me.
Hello,
Sorry for delayed reply – we don’t work on weekends.
You can hide sidebar for WooCommerce pages in Appearance> Theme options > WooCommerce options> Sidebars> Show main sidebar> Hide:
http://prntscr.com/lhc37k http://prntscr.com/lhc42fIn order to hide product description, please add this code in Appearance> Customize> Additional CSS:
.woocommerce-page div.product .woocommerce-tabs { display: none !important; }
If you have any further questions, please submit your request at https://ancorathemes.ticksy.com/ – our Support team will assist you.
Thank you.
Hi Julia, Is this solution still valid for removing Product ID? because I have followed your instructions and added additional CSS but it still hasn’t removed Product ID. Here is the link – https://wkk.cfn.mybluehost.me/?product=72-मील
Hello,
Sorry, those code is for hiding Product description in tabs below product info.
Here is code to hide Product ID: span.product_id { display: none !important; }
Thank you.
Hi Julia, Where does this code go? I’ve checked Theme Options >> WooCommerce Single Option but it doesn’t allow me to add additional CSS anymore. I want to remove Product ID:432 from this page https://wkk.cfn.mybluehost.me/books/bhartiya-samaj/.
Hello,
The code should be added in Appearance> Customize> Additional CSS
If you would like to hide Product ID’s for all products, add this code: span.product_id { display: none !important; }
If you need to hide ID only for https://wkk.cfn.mybluehost.me/books/bhartiya-samaj/ page, add this code:
.postid-432 span.product_id { display: none !important; }
Best regards
Hello, I can’t find the sliders to import on the theme. Please, send me the document to import. Thanks
Hello,
Thank you for choosing our theme!
Please navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x
If you still have any issues or questions, please submit your request at https://ancorathemes.ticksy.com/ – our Support team will assist you.
Thank you.
Hello,
All kind of customization that I do it doesn’t appear in my website. I tried to open a ticket but I couldnt because there isnt the option to select this theme there.
Need some help to open the ticket and solve my problems
Hello,
Sure. This theme is called “Writer – Blog and Shop WP Theme for Writers”
Please check:
http://prntscr.com/lj4oqkSubmit a ticket under this category and provide us with more details on this issue and access details to your website.
Thank you.
Hello, Is there any read folder? The theme can’t be installed and I need some help! Thank you!
Hello,
Please provide your website details in the support ticket at https://ancorathemes.ticksy.com/ – our Support team will assist you.
Thank you in advance.
Hi,
Since the 25th may, the law about GDPR in Europe, I need to add a checkbox on the comment form. How can i add that ?
A checkbox before to send which says : “i accept the privacy policy …” The checkbox needs to be checked. If it’s not, you can’t send a comment.
Thanks in advance and sorry for my english, 
Hello,
Currently our developers are working on implementing this feature to the theme.
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/, so our Support team provide you with fix for GDPR compatibility. This does not require support renewal.
Thank you!
Ok, i will submit a ticket. Thank you !
Hello,
Thank you for cooperation.
Have a nice weekend!
What colors are available for the whole theme besides yellow?
Hello,
Except Original (yellow/black) color scheme, you can enable Light http://prntscr.com/kb9g39 and Dark http://prntscr.com/kb9gl0 color schemes. Each color scheme is fully modifiable in Appearance -> Fonts and colors -> Colors: http://prntscr.com/kb9mfs In case you have any difficulties, please provide your website details in the support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Regards
Hi,
We have checked it on local installation and didn’t get any issue with product thumbnails. Please make sure you are using approximately the same product image size. If you still have problems, please submit a ticket at https://ancorathemes.ticksy.com/ for further investigation. Thank you.
Hi again, Looks like you need to change settings under Appearance > Customize > WooCommerce > Product Images. Choose Custom for Thumbnail cropping and set the ratio. Thank you.
Thank you
You are welcome.
core.wp.php
Hello,
Could you please specify your request or submit a support ticket at https://ancorathemes.ticksy.com/. Thank you!
Regards
also please chek this links: this is a problem in your product (template)
We have met all the theme requirements but still get this error:
Errors that occurred during the import process: Error load data from the file ‘http://writer.ancorathemes.com/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://writer.ancorathemes.com/demo/default/woocommerce.txt'. Please, try again!
Hello,
The errors you get show that the import from external files is not allowed on your server. Please check the reply in the support ticket.
Regards
THE IMPORT DEMO DATA HAVE AN ERROR “DUMMY CONTENT IS NOT WORKING” WHAT IS YOUR SOLUTION FOR THAT IN MY CASE? REGARDS
this is the website: http://www.abrahamsalas.com
Could you please check the reply in the support ticket. Thank you!
I have version 4.9.4 and its showing Photo Essential Grid error messages on the home page when you scroll down http://www.claudieonbowerbank.com . I need to know if these have been resolved in the latest versions of the theme so I can download it and install.
Once I receive confirmation of this I can decide if I do require extended support for this theme. Please can you advise if this has been fixed.
Hello,
Take our apologies for the delay. Please create a pre-sales ticket – our tech support team will have a look at the issue. Thank you!
Regards
I’m planning to sell books, add some blog posts, and videos too, but I have three questions: 1. The videos on the demo don’t appear to work. 2. Cart icon is mixed with social share, and sometimes in a sub-menu. Confusing. 3. Is there a preview option for books?
Hello,
We appreciate your interest in our theme! Thanks a lot for reporting the video and icon issues. They are currently being fixed by the theme developer. This is the way video gallery should work: http://prntscr.com/ittpmx Woocommerce plugin included in the theme allows you to add a product image gallery under the main product image: http://prntscr.com/ittsmw You can add several more book pages there.
Regards
Hello, once I insert the E-mail Collector, where do I find the settings to configure email and email list?
Hello,
The Emailer is enabled in Theme Options -> Service. Then you can see the list of subscribers and setup the newsletter text in Appearance -> Emailer: http://prntscr.com/itceqk In case you have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/.
Regards
Hello. How to disable mejs class in dashboard Wordpress ? I don’t want delete this class in style.css manually.
Hello,
Please submit your request with further details and screenshots at https://ancorathemes.ticksy.com/ – and get qualified help of the tech support team. Thank you!
Regards
Hi my site seems to have suddenly lost its style sheet. www.dianneinwriting.com I have not changed anything in the theme for months, just added posts, so I have no idea why this would have happened within the past few days. I would rather not have to pay $40 for support on a single issue (I did pay for extended support when I initially purchased and THAT was well worth it) as I’m done with any theme changes and would likely not use support again. Do you have a “Pay by the Issue” option for support?
Hello,
Please submit a ticket to Pre-sales category and provide your purchase code and website url. We will check what can be done. Thank you!
Regards
Can i found HTML version of this template?
Hello,
There is no HTML version of theme. However, you may order it at https://ancorathemes.ticksy.com selecting “Request paid customization” category in the dropdown list.
Regards
Why is it asking me to activate my Activate WPBakery Page Builder – Doesn’t this come with the theme I just bought? http://benoosterveld.com/ – Basically all I am trying to do it activate the “Revolution Slider.”
Hello,
Both plugins are included in the package and are fully functional without the activation using a license key. You will get new plugin updates in next theme releases.
Regards
