cant remember i was for sure i used my mail i use here. what did you need the purchase code for? can you not see the mail connected to it?

i found it thx

Sound’s Great!

Hi,

Please again contact our Customization team at nicework125@gmail.com with a reminder so that they will look through your email and they will reply you asap, as we are facing higher than the normal amount of requests so it may take some delay in replying.

Thanks.

Hi,

I just checked your site and finds that it may be because of the cache, Please deactivate and remove the server, site and browser cache and then check hope you will not find an issue.

Or Please check @metuza comment he is trying to help you out: https://themeforest.net/comments/20769096

Thanks.

Hi,

I am not able to see your screenshot: https://pasteboard.co/HMjGLgJ.png

Can you please contact us through our support system and provide us there.

Thanks.

SOrry try this one https://imgur.com/Ulh6Fl1

Hi,

Actually this section is simply Created by using the below given steps:

1. We have created three rows.
2. Divided all three rows in two columns.
3. Set/Uses Text Block WP Bakery element each of the Column and write text in it.
4. Then we have set the Image for every single row and set that image as parallax by using Row setting.

If still you are unable to replicate it just contact us through our support system with your site WP Admin Login details so we will do it for you.

Thanks.

Hi,

Your issue has been solved and your ticket reply was sent please check your ticket reply.

Thanks.

Hi,

The issue you are facing in not because of the theme but it because of you defined the WP Memory Limit twice or at the wrong place, Like your server already has some Pre-defined WP Memory on your site, and one plugin clearly showing in your above given Notice “slider-images” trying to overrides your server default Memory Limit that is why the Notice is generated.

So always please deactivate all the third party plugins before update the theme and then try to update the theme via CPanel by following the steps given below hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Sorry never mind, already found it in css #side-nav-panel { overflow-y: scroll;}

Sounds’s Great!

Hi,

Please go to Porto >> Setup Wizard >> Activate >> Click the Deactivate button then go to the new site and activate the theme by follow the same steps.

Thanks.

Hi,

Please make sure that you are using the latest Porto theme without customization in the JS or php files and with all latest plugins. We have already tested the mobile menu in the latest theme and did not find any issue with the mobile menu.

And also Could you please purchase support extension to get further support? Your 6 months of support period is expired March 2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can disable star rating from Woocomerce >> Settings >> Product >> General and uncheck product rating. Please see this screenshot: https://prnt.sc/g9x60g hope your issue will solve.

OR

Please use this custom CSS code to hide the stars only on Shop and category pages:

Thanks.

Hi,

The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check it for you on your site and provide you the solution for that.

Thanks.

Hi,

The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.

Thanks.

Hi,

Please enable curl extension form server this will fix your issue. This extension is required for the registration process.

Or

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme. Otherwise please try/test the Theme on any other server hope you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired from 25/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your Love for Porto

We really thanks full to you.

And thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thank you sooooo much

Hi,

You can read Shop Manager Default Roles and Possibilities here: https://docs.woocommerce.com/document/roles-capabilities/

Other then that you have to use any third party plugin or will possible with the help of Customization.

Thanks.

Hi,

Sorry for the Inconvenience but as you know that we have just launched a new feature Header Builder and also then after that WooCommerce release its major new update so because of this there seems to be some issues that is why we have to update the theme several time you can check it on the change log as well and again sorry for the inconvenience.

Thanks for your understanding.

Hi,

You can create all the things as showing on our Short-codes Pages other then this you have to make it possible with the help of Customization: https://www.portotheme.com/wordpress/porto/classic-original/shortcodes/

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can only use the single Demo on the single Domain/Site with the single license of the theme, It is Envato Policy you may wish to confirm from them as well, If you want to use the theme on 10 different Domains/Sites then you have to purchase 10 different License of the theme.

Thanks.

means porto themes use only single domain….i can’t use many domain one license

Hi,

Yes, you can not use the one Porto theme license on more than one live site or domain.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, You can use the theme for making Shopping Website or any other website like Education, Real State, Corporate, Law etc, as per your requirements, Please check our all Live Demos here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.