32662 waiting for an answer to the notification.

Hello again,

We’ve already responded to your question.

Thanks, Ibrahim

visual composer does not work at the backend, i have to use the frontend editor in most case and this is frustrating is there anythng i can do to fix this

visual composer does not work at the backend, i have to use the frontend editor in most case and this is frustrating is there anythng i can do to fix this

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Hello there,

Thank you for your interest in our theme. Visual Composer and Slider Revolution are included with the theme. The other plugins are available for free.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS :

#scrollUp { right: auto; left: 1.25rem; }

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

I am sorry for the inconvenience. However we’ve responded to your questions on time except for the ones raised during last weekend as we were closed till Wednesday this week because of holiday season here.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends. This week we were closed till Wednesday as it was a long weekend in our country.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello brother,

Thank you for reaching us. If you’ve not made any changes to .css or .php files, you can easily update the theme.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you so much brother for your quick response and I wish you the best of luck with this theme and any other projects in the future

Thank you brother. Good luck to you too.

Wa alaikum salam bro. I’ve responded.

Kindest Regards, Ibrahim

Hello there,

Thank you for reaching us. “My Account” page is available when you activate WooCommerce plugin or if you had imported dummy data. If you do not have a My Account page you can create one by following the instructions given here : https://docs.woocommerce.com/document/woocommerce-pages/

You can enable registration in WooCommerce > Settings > Accounts & Privacy > Account Creation and check the “Allow customers to create an account on the My account page” option.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The image you’ve attached does not load. Can you please upload it to a different server and let us know ?

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please give us link to your website ? I’ll take a look and make suggestions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. This is not a bug but an edge case. Please navigate to Electro > Header > Header Cart and choose “Disable cart dropdown”. This will replace dropdown with link to the cart.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Ah I see. Thank you!

Hello there,

Thank you for your interest in our theme. You’ll have to use a child theme to make your custom changes.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

i renamed it correctly and now it is working fine. thx

Hello again,

Thank you for the details. You’ve wrong file :

Rename

to

Please notice flexslider-min

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you for the fast response i updated it and it is working fine

Hello Erwan,

​Thank you for purchasing our theme and for reaching us. Please add :

define( 'IMPORT_DEBUG', true);

to your wp-config.php and import again. Let me know what error it throws.

Kindest Regards, Ibrahim

Hello there,

Good morning. Thank you for purchasing our theme and for reaching us. Can you please give me link to your URL ? I will take a look and make suggestions.

Thanks, Ibrahim

Good morning,

My URL is www.hidro-shop.com

Hello again,

Thank you for the details. Please add this custom CSS to Appearance > Customize > Additional CSS :

.img-header-logo { width: 150px; }

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The search in header is only for products. If you wish to include all site search, you’ll have to modify it with custom coding. We can help you do that.

Please note custom changes are outside of support scope but we regularly help our customers with simple custom changes that does not consume much time.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The timezone is that of your server. You can set your timezone in Settings > General > Timezone. Ref : https://codex.wordpress.org/images/thumb/6/61/options-general.png/669px-options-general.png

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Already set the timezone : http://prntscr.com/lg4w2v

But still using UTC+0 on sale products: http://prntscr.com/lg4wg2

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support , I will look into this issue.

Hello Ibrahim thank you for your support. I receive e-mail if a registered user makes an order, I do not receive if a new user registers on my site. I checked on the internet and recommend installing puglin ..

Thank you

Hello Ibrahim, I solved by entering this code in function.php

add_action(‘woocommerce_created_customer’, ‘admin_email_on_registration’, 10 , 1); function admin_email_on_registration( $customer_id) { wp_new_user_notification( $customer_id ); }

Thank you Frank

Hello Frank,

Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, Ibrahim

Hello there,

Please adjust the width to your requirement.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim