279 comments found.
Hello arenatheme,
When I view a Product Detail, the zoom in / out is not available. When I click on the photo, nothing happens. Is there a setting I need to check and change?
Thanks
Please send email to support@arenathemes.com Our technical rep will help you soon.
Hi,
I have a pre sale question.
I noticed that you have translation and I’m wonder if this powered by google translate or is it manual? if so, then we do download an app you provide us? or do we have to pay for this feature?
Are you planning adding extra demos in near future?
Thanks
Hello socheap,
The translation function is handled by Google translate widget and it’s integrated on our theme. You will pay nothing for it.
Thanks
Hello, how can we download the update? and does this mean we have to change our theme all over again?
Yes, please go to your account to download the latest version.
Hi there we have bought your theme , we have support left. but with our problem when we ask for support they are asking for money. Also now they are not replaying our emails. this is very bad support. i am loosing my business. now i have 3days support left. i hope you will solve my issue. asap
We have answered you. Please follow your ticket.
yes. thanks for support me. but But I’m not well satisfied.
You should develop some functions and also Customer support should be improved.
How do I make Left Sidebar visible on Mobile and Tablet view? I have a lot of product categories that I put in Left Sidebar. Too much to display on Navigation menu.
Please email to support@arenathemes.com Our technical rep will help you soon.
Hi, where can I change the Logo in the Header? Thx
Please change in Customize > Sections > Header > Logo image
If you have any further questions, please don’t hesitate to contact support@arenathemes.com
How can I make product description show up without setting the tab to H5?
Please email to support@arenathemes.com Our technical rep will help you soon.
This is resolved with your 3.0 update. Thank you.
Pleasure 
Is it possible to get a refund? Decided to go with Woo.
For refund request, please read here https://themeforest.net/page/customer_refund_policy
Can registered users contact with sellers? (built in message system?)
Can registered users see vendors marketplace? („my store” „about me” upload vendor avatar etc)
This is built in multilingual ? (no „google translator”)
Can vendors pay monthly fee to system owner (for present own mini market) or only commission by solded items?
Thank you for answers!
Please email to support@arenathemes.com Our technical rep will help you.
Will this theme work with the Woocommerce plugin? I prefer NOT to pay a monthly fee with Shopify
This theme only work on Shopify platform
I am trying to download this new version 3.0 but when I upload the new version that I downloaded in to my shopify this error message pop-up at the end: There is 1 error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Hope you could help me about it so I can enjoy this version 3.
Hi,
Please extract the zip file you downloaded from Themeforest, our package contain docs and theme’files also. After extract, go to “theme-package” folder and upload any file here.
If you have any problem, please email to support@arenathemes.com Our tech rep will help you soon.
Thank you!
Thank you so much!!!
Any Black Friday or Cyber Monday limited sale?
Hi,
We don’t offen focus on sale.
Instead of offering discount, we will continue to update and bring out more and more functions as well as improve our themes and after sales service.
Instead of focusing on quantity, we would like to maintain stability in order to ensure customer support is always the best.
We are going to release the newest updated package next month.
Thank you!
Hi, I have pre-setting file missing from the theme file. From where can I download the file?
Pre-setting file is only for the theme with multiple homepages This theme only one homepage, so it does not have that file.
Hello, how can I only show the bottom liquid which contains the carousel Brands ONLY on Homepage?? please and thank you.
Please send email to support@arenathemes.com Our technical will help you soon.
I have sent the request, sorry additional question that I don’t think requires to email the support.
I have installed the theme manually by uploading the .zip, everything setup now but missing the wishlist. I already checked the box for wishlist. I have installed the arena app.
How can I activate the wishlist? where is the wishlist and compare app?
Thank you!
It is the technical problem, so please post it to your ticket. We will check and help you soon.
That’s great, thanks Is the theme fully compatible with dropified?
Yes, sure 
Hello, the link to preview the theme is broken
Hi, the link has been fixed. You can check now 
Hello, first of all, amazing theme. I am desperate to change the color of the announcement bar to be completely different from the header how can i do that? please help. thank you
Please sent your request, website detail & purchase to support@arenathemes.com. Our technical rep will help you with it.
hi, what are the new updates? The changelog is not updated.
Hi, updated 
Hi there. Nice theme! Is it possible to change what filter options will be shown depending on the category? For instance if I have a category with coffee beans, and another category with coffee gear, I need to be able to show different filter options (ie. roast strenght for coffee beans, wattage for coffee grinders etc.)
Yes, sure 
Hi, I have a question. Does the theme support multi currency and language?
We only support multi currency. For multi language, you can try this app https://apps.shopify.com/langify
May I learn date for new version/update? I am waiting to buy…
Yes, we will release at the end of the month 
I hope you will release the update today. Because last day of the month
I am waiting it to buy… 
We will release tomorrow, today is Halloween 
The latest version released 
Thank you… 
bought it.. 
Thank you 