317 comments found.
Greetings! for some reason, the featured images on my site aren’t showing up with the posts. I bought the theme and have the latest version.
Site: http://plazaatlanta.com
An example post: http://plazaatlanta.com/movie/spider-man-into-the-spider-verse/ (there’s a featured image set on the backend, but it’s not displaying in the post. I manually put it on there)
any help?
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Thanks for the fast reply.
the featured image on this post isn’t displaying: http://plazaatlanta.com/movie/fantastic-four-1994/
screenshot of the featured image: http://plazaatlanta.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-11-at-10.24.10-AM.png
none of the featured images are displaying on posts. thanks for your help!
When you edit a post. Look at “Post Options” box. Then you will find “Featured Content Type” option there. Please make sure it select “Image”.
Hi everyone,
My menu in the mobile version is blank with no links.. Any thoughts about this issue?
Many thanks.
Hi,
Thank you for purchasing.
Please check. There are script conflicts between theme’s script and plugin’s script. Try to disable all plugins.
customize option is not working.. simply getting the below error, how can i resolve it.
Warning: require_once(../public_html/wp-includes/customize/class-wp-customize-date-time-control.php): failed to open stream: No such file or directory in ../public_html/wp-includes/class-wp-customize-control.php on line 794
Fatal error: require_once(): Failed opening required ’/public_html/wp-includes/customize/class-wp-customize-date-time-control.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /public_html/wp-includes/class-wp-customize-control.php on line 794
Just shared wordpress credential to you .. please check.
Hi,
Thank you for purchasing.
There are missing files from WordPress core which is using to handle theme customizer. It’s nothing to do with theme code. So I would recommend you to re install your WordPress.
Good afternoon. I liked your news magazine template, I need html files of the template, so that we pulled it on our cms. I paid for the template and bought it. But unfortunately in the template files I found only php files designed for wordpress. We don’t have wordpress. What should we do in this situation? Could you send us the html layout of the template. Please do not ignore my request, have respect, I still paid money, help me with the solution
Hi,
Thank you for purchasing.
Really sorry we don’t have HTML version of this theme. It’s WordPress theme as you can see before you purchased. Thank you for your understanding.
Unfortunately I don’t understand English well. therefore, in his carelessness bought the template, hoping that it has html files. So you’re not going to help me ? I just spent my money?
it’s terrible, I don’t know what to do. What are the options ?
If you haven’t dowloaded theme file yet, you can open a refund here https://themeforest.net/refund_requests/new
done
will you be able to do something ?
I received no reply
this is very upsetting
????????
HI I try to install the theme, but failed can someone help ?
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will install theme for you. Thank you for your patience.
Dear, is it possible to send me the admin credentials to a demo so I can test run the adaptation of the different menus. Mail: info@fastsolutions.be Kr, Vincent
Hi,
Thank you for interesting.
Really sorry, our demo backend is not available for publicly.
Is a 30 day refund possible?
Hello,
I’m about to buy the theme. Just wanted to ask a few questions before I proceed:
-Is it compatible with Infinite scroll plugins?
-Is it compatible with Google AMP?
-Is it compatible with Facebook Instant Articles?
-Right now I’m too confused because of the different scores I got for the Demo1: —GTMETRIX: F(19%) —YSlow: C(74%) —Pingdom: B(84) —Pagespeed Insights: 55(Mobile)
-Do you plan to improve these? And would you provide support to keep the scores at highest?
Still waiting for your response.
Hi i can’t edit any of my pages or posts.. and I can’t add any new pages or posts either. Is Grand News compatible with Gutenberg?
Hi,
Thank you for purchasing.
Please make sure you update to the latest version of theme. It should be working fine with WordPress 5.0
I bought your theme and tried activating it after a year & my purchase code is not working. Do i need to activate my support pack to fix this.
Hi,
Thank you for purchasing.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
When I use Content builder, the page display only [ppb_blog_ticker size=”one” title=”Title” slug=”” cat=”” items=”9″ timer=”4″ padding=”30″ custom_css=”” ]
solved
Ok glad you got it sorted!
How can I hide right sidebar in single posts on mobile?
Hi,
Thank you for purchasing.
Could you please provide URL of page you mentioned so I can suggest correct custom CSS code to do that please.
body.single-post #page_content_wrapper .inner .sidebar_wrapper,
.above_top_bar #top_menu
{
display: none;
}
Unfortunately, it doesn’t work. Besides, any custom CSS that I entered into the boxes in Theme Setting > Script page don’t reflect to the web site. What would be wrong?
@media only screen and (max-width: 767px) {
body.single-post #page_content_wrapper .inner .sidebar_wrapper,
.above_top_bar #top_menu
{
display: none;
}
}
Please check other custom CSS code you added before this code. It looks like some code you entered have syntax error and it causes all custom CSS code couldn’t effect on frontend display.
Thank you for your support. That worked! Another question, I am using 3 blog post grid, but only links are tappable or clickable. But you know, many people prefer to click or tap to the images on the grid. How can I make it possible? Here is a screenshot: https://prnt.sc/llgulb
Is it possible to add Lightbox to existing default WordPress galleries? And alsa, how can I change the slug of custom post type? For example I would like to change this URL; https://www.teknoblog.com/galleries/vestel-venus-v6-kamera-fotograflari-galeri/ to https://www.teknoblog.com/galeri/vestel-venus-v6-kamera-fotograflari-galeri/.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I would like to avoid some categories being displayed inside Breadcrumbs or similar places. How can I do that?
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Twitter has broken after updating theme. The widget “Custom Twitter” no longer is showing up”.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
Hi,
I bought the GrandNews theme some months ago and I noticed that the “Social Share Sounter” doesn’t reflect the number of times a page has been shared.
Please I need a walk-around for this issue. Thanks.
Hi,
Thank you for purchasing.
You can use this plugin http://wordpress.org/plugins/mashsharer/ as workaround.
Just a heads up there is a number control conflict between Kirki and WooCommerce versions 3.3+ which causes the customizer to break and only display “widgets”. Any chance you can update Kirki within the theme to the latest version? It looks like they addressed it in v. 3.0.16 and your theme is bundled with 3.0.15. The current version is 3.0.34.
Hi,
Thank you for purchasing.
I checked the latest version of Grand News and it’s compatible with the latest version of Woocommerce 3.4.5
Please try to disable all 3rd party plugins to see if it fixes the issue.
Is it possible to setu a fixed width i.e.: 920px for pages instead of full 100% width?
Hi,
Thank you for purchasing.
Could you please provide URL of page you want to customise its width please.
Hi,
is it possible to choose which posts to show on “blog fullwidth slider” rather than only filter by a single category?
Kind Regards
Hi,
Thank you for purchasing.
Currently it’s only selected from category posts because it’s easier compare to manually select ones, for example some customers have 10,000 published posts and selecting them manually is not easy.
This does not work for me and I would like an alternative. Choosing automatically from a category means nothing. Slider is used to emphasize hot and featured news that might belong to various categories.
Kind Regards
Hi,
I am facing problem with MailChimp subscription at the very bottom of homepage. Despite typing in form ID, no newsletter has been displayed, only gray background. Could you please help me out with this? Which ID I need to copy and paste? Is it list ID?
Hi,
Thank you for purchasing.
It should be entered mailChimp form ID you created. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I just want to know how can I change the section TRENDING NOW inside the single post.
Thanks
Hi,
Thank you for purchasing.
Could you please provide more detail about changes you want to make please? or did you mean you want to change “Trending Now” string to other?
Hey guys, I have a very quick question:
In the home page ( http://www.myfitlife.io ) there’s a “Stay Updated” and a Mailchimp thing asking for an ID.
We are not using mailchimp but Aweber, so:
1) Can I use aweber instead? 2) If not / depending / how can I remove that section from the home page. I can’t seem to find it anywhere (is not in the content builder).
Thanks.
Hi,
Thank you for purchasing.
You can remove this section from Appearance > Customize > General and disable this option “Enable Subscription”.
Thank you for your quick answer but it seems I don’t have that option 
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
