218 comments found.
hi there, i have and issue about portfolio page footer is not showing. there is a conflict between theme footer and portfolio footer. On normal Pages the footer will showing correctly. Do have an idea what i can do? Or is it a bug in the theme? Best Regards
Hello,
Please open a ticket at https://select.ticksy.com/ with your page link and one of our support agents will assist you.
Best, Select
Will Dessau architect theme work well on WordPress v5.0.3?
Hello,
Thank you for your interest in Dessau! Yes, it’s compatible with this version of WordPress 
Best, Select
Hi,
I’ve purchased this theme using a Themeforest account to which I don’t have access right now.
I need to change the default transition of the slider included on the single portfolio-item section. The current behaviour when the lightbox is open consists in the image disappearing between transitions, and then displaying the next image once the transition is done.
Is there a way to change that into a slide transition?
Thanks in advance,
Hello,
Unfortunately this isn’t possible within theme options. You can turn off the lightbox if you wish in Dessau Options > Portfolio.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Beautiful work. I love this theme and want to use it to build a site for an architectural client. One question, referring to this URL in the demo site – http://dessau.select-themes.com/portfolio-item/n-apartment/
Can these fields on the Project Detail pages be edited / removed? >> DATE, CATEGORY, ARCHITECT, TAGS
Hello,
Thank you for your interest in Dessau! Yes, these fields can be edited or removed. Feel free to let us know if you have any other questions!
Best, Select
Hi there,
Did you see my comments on your support forum please?
Thanks and kindest regards.
Hello,
We located and replied to your tickets. You can check Ticksy.
Best, Select
Cool. Thanks a lot.
You’re welcome!
Select
Hi there, Nice theme! But sorry but I’m still having an issue with my slider dimensions for which I tried your suggestions (ticket #1852823). Thanks a lot and kindest regards.
Hello,
Please direct your responses to our agents on Ticksy, and they will get back to you as soon as possible. Thank you for your patience.
Best, Select
Hi there, my website is finished and needs to go online please. However I still have a few minor issues for which I have added a few tickets on Ticksy. Sorry to bother you here, but as the site needs to be made public. Thanks and kindest regards.
Hello,
We replied to your tickets – you can check Ticksy.
Best, Select
Cool. Thanks for solving all of them except one mystery issue for which I posted a reply. After that one, we’re done Thanks a lot.
Hi there, I’ve managed to identify where the problem seems to come from: slider height and menu font are ok only on my url without the www. If site url is set to an url with www font and slider height do not work. I posted my reply to ticket #1863553. Thanks.
Hello,
As previously asked, please direct your replies to our agents on Ticksy and they will get back to you as soon as possible. This dashboard is for pre-purchase questions. Thank you for understanding.
Select
WP Bakery not compatible with latest wordpress version, please provide a theme update with the latest plugin version if possible
Hello,
If using WordPress 5, you should install the Classic Editor. Please see this article for more info.
In the next theme update, we’ll include the latest version of WPBakery, which is compatible with the Gutenberg editor. You can also email us at support@select-themes.com with your purchase code and we will supply you with the latest WPBakery.
Best, Select
Hi there! Is there any way to import the slider in the architecture portfolio theme just the way it is in the demo version?
Hello,
Yes, there is! Please see this article for more info. If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
hi there, does the theme include the video footage? thanks.
Hello,
Thank you for your interest in Dessau! All demo content can be imported. If this doesn’t answer your question, can you please provide the page link?
Thanks! Select
Thanks for your quick response. I’m just wondering if we can use the video on our site or its restricted to a demo purpose only and we’d need to purchase separately. thanks.
Hello,
Can you please provide the link to this page? We’re not sure what video you’re referring to.
Thanks! Select
Yes. Sorry about that. http://dessau.select-themes.com/horizontal-showcase/
Hello,
Thank you for that. Yes, you can use this video on your site
Best, Select
Hello… one prepurchase question: Is it possible to combine the portfolio filter with masonry, metro portfolio?
another question =):
can you display some projects from the portfolio at the end of a single project page? Is there a shortcode or something similar?
Hello,
Thank you for taking interest tin our Dessau theme Yes, you are able to enable category filter for Masonry type of portfolio list, too https://www.screencast.com/t/ytugxym1EHTs Well, it is not recommended to add Portfolio List on single Portfolio item, but you could do that. Also you are able to enable pagination, where you are able to set desired back to button https://www.screencast.com/t/hGn4K2nHG and also in info part are shown categories and tags that are clickable so you could redirect to those portfolio archive pages. We hope it is helpful. And if there is anything else, please, let us know. ThanksBest, Select
Hello, I really love your theme but I have two questions about Main Home:
- Is it possible to have a transparent menu header or a different menu header? - Is it possible to have a simple title of portfolio instead of the white square on the left?
Furthermore I noticed that on mobile it’s visible only the left part of the slider. Is it possible to see all the slider even on mobile?
Thanks!
Hello,
Thank you for writing in. Glad to hear you like our Dessau theme. - You are able to choose between 5 header types and header background color could be set with full transparency. Please, check screenshot https://www.screencast.com/t/x2l9hIjG - Could you, please, explain this about portfolio title further more? Some link and screenshot will be helpful. - We are not quite sure about this with mobile slider appearance, too. Since on mobile is shown whole slider just with smaller dimensions. So, some further explanation is desirable for this part, too? Thanks
Best, Select
I mean the white square on the left of the slider in Main Home where there’s portfolio’s title: https://www.screencast.com/t/kEq8bsrtB3qJ . Can I have the slider without it?
For mobile slider appearance I see only the left part of image and not all of it on my mobile (I have a Samsung S7): https://www.screencast.com/t/iAXvOZcq
Thank you!
Hello,
- Thank you for explanation. Yes, of course. - This is actually the whole image, just shorter because of smaller resolution.
Best, Select
hi, is it possible to change the color of the text in the portfolio section? i have changed the background color in dark gray and now i cant’ see nothing
Hello,
We located your ticket with the same topic on our support forum and it has been assigned to our agent who is working on it and will reply to you asap.
Best, Select
Hi, just bought this theme a few weeks ago. The import however does not work, when we try to import the XML file in the directory, the WP says an error – some files are imported, others are not and the overall import does not work. Please, help!
Hello,
Please see this article of ours: https://select.ticksy.com/article/12623/ . If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
is it possible to replace the svg loader animation? I’d like to replace it with an animated gif if possible. Thank you
Hello,
Please, for any question like this one, open a ticket at https://select.ticksy.com/ and include you site URL with wp-admin access so our agent could help you with anything that could be done within our theme.
Best, Select
Id like to delpoy your theme for another website. Is it possible to change the circular button (with + in it)? Thank you
Hello,
Please open a ticket at https://select.ticksy.com/ with your page link and a more detailed description of what exactly you’d like to change, and one of our support agents will assist you as soon as possible.
Thanks, Select
Hi there, looks wonderful. How do you import the demo data? My friend bought it like 2 weeks ago and there seems to be the XML missing …
Hello,
Thanks! Please see this article of ours: https://select.ticksy.com/article/12623/ . You can also import via XML. The XML file is located in the “Main Files and Documantation” file downloaded from ThemeForest, in the folder “xml export.”
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hi, I’d like to buy your theme but I need that on projects page detail it shows Related Projects link images. Like on this layout: http://prntscr.com/lc78rg Is it possible to do that with the configuration of your theme? Thanx!
Hello,
Thank you for your interest in Dessau! This feature doesn’t come built in with the theme. However, portfolios can be edited with the WPBakery page builder, so you can add this section manually, by linking some portfolios.
Best, Select
Hi again. In fact we need a way to insert related projects below the portfolio single post, here’s how it should be https://www.screencast.com/t/U3f6KjM2h
It should list all projects within the same category automatically (not by linking some portfolios). Do you offer support to do that? Thanx!
Hello,
Unfortunately this isn’t possible as an automatic option. It can be done with some custom coding which goes beyond the scope of our support system.
Best, Select
lovely theme yaol. How on earth do I amend the overlay (text/logo/button) element of the slider on the architecture theme? http://dessau.select-themes.com/architecture-studio/ Thank you
Hello,
Thanks! Please note that these were added as Global Layers: https://www.screencast.com/t/BhwFQdOSw . If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
how long does it take to get a response from Support? Tickets are stacking up.
Hello,
Apologies about the belated reply. We have been receiving a lot of tickets lately. We located and replied to your tickets – you can check Ticksy.
Best, Select
Is there any option for the portfolio pictures to be only zoomed in, instead of going to another page fro details?
Hello,
Thank you for your interest in Dessau!
Zoom isn’t an option, but you can set images to open in lighbox after clicking on them. It’s also possible to disable any sort of on-click action.
Best, Select
Hi. How did you add the text overlay to the slider (architectStudio)? I can’t find to edit :/ Thank you
Hello,
Please check your global layers: https://www.screencast.com/t/3Z99Ox09MfV .
For further queries, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you. Ticksy is our support platform.
Thanks, Select
Is it possible to add custom CSS? I can’t see the usual, relevant field in the Theme Options. Thanks (love the theme so far)
Hello,
You can add custom CSS in Appearance > Customize > Additional CSS.
Best, Select
