Hi,

This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.

Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.

Have a good day Bye

I just checked and i have 0 started topic… Looks like i have to try again… I will do it right now

Thanks

Hi,

This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.

Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.

Have a good day Bye

Hi,

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/

We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

i write to your support

Thanks

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

not yet, this theme is only available in PSD and WP version.

Have a good day Bye

Hi,

We decided to remove the logs in the page description of the theme because since we have released many updates they occupied a very large section of the page and it was not very nice to see.

However If you want to know the logs simply you can contact our team here : http://support.nicdark.com/pre-sales-questions/

Have a good day Bye

Hi,

thanks for the trick we will definitely take your advice into consideration. We currently prefer to send logs to interested users. Anyway I’ve just checked and currently in only one year we have released more than 60 updates. The average is an update per week. Below you can check the logs, I hope you will appreciate this.

5.3
added new layout 5 for header and footer
added new css rules
added new layout 3 for countdown element
added new layout 3 for focus number element
added new components ( menu and open sidebar )
added new layout 12 and 13 on postgrid element
added new layout 5 on price element
added underline option on text element
5.2.9
added new layout for post grid component
added new page/post layout for header image
removed some clenthemes references on source code
5.2.8
added layout 10 for post grid component
updated .pot file
added new css rules
5.2.7
added new css rules
5.2.6
added new css rules
5.2.5
deleted hidden settings in footer 4
fixed notices warning on debug true for page/post/comment template on layout 5
added new css rules
fixe some w3c notices
5.2.4
added layout-5 for post/page and comments
5.2.3
Added some woocommerce css rules for layout-3
5.2.2
Added some woocommerce css rules for layout-1
5.2.1
Added few css rules on plugin style
5.2
Added new layout-4 for archives, page, search, comments and posts template.
Added new fonts
Added Events Calendar compatibility
Added new options for customizer forms
Added new options in footer-4
5.1
Added ID for all header and footer
Browser compatibility for some components
5.0
Added footer layout 4
Added new layout on gmaps component ( layout 3 )
Added new layout on magic pop-up component ( layout 2 )
Added ID for header image on post/page/archives on layout 3
Added ID on navigation 2 for hide the navigation/top header with css
Added new classes on style.css
Change the page template structure to fit some new w3c rules ( example: style tag in header )
4.9
Edit breadcrumbs/index.php for new header layout
Added new layout for page,post and archives
Added new navigation layout ( header-4 ) with center logo
Added new color option for vc location component
Added new layout for woo commerce post grid component
Added/Edit some css rules on style.css
Added new List component on Violet Coll
Added new layout on post grid component
Added new layout on price component
Added new layout on service component
Added new layout on team component
Added new layout on focus component
4.8
Added new component Divider
Added third font on customizer
Fixed margin top/bottom metabox page on layout 2 (page template)
Added third font on text component
Fixed component magic popup font color and font family for title and button
4.7
Added new css rules on style.css
Create new layout for countdown components
New component focus number
New component magic popup
New component service pro
4.6
enable multiplies layout on archive template page
enable multiplies layout on search template page
enable multiplies layout on comments page template
enable multiplies layout on page template
enable multiplies layout on post template
enable multiplies layout on archive and single product page for header img
added custom style-2 for woo commerce ( part 1 )
added woo commerce component on visual composer on violet collection
add new fonts
added footer 3 layout
added locations custom post type
added new rules on admin style and style.css
added new icons on img/icons
added new components collection violet on visual composer
added new components collection orange on visual composer
added components toggle ( violet coll. )
added new layout on testimonial comp.
added new layout on team comp.
added new layout on focus comp.
added new layout on price comp.
added new layout on post grid.
added new layout on counter.
4.5.2
Added possibility to add right/left sidebar on archive woocommerce products through customizer
Added some woocommerce css rules on custom style 1 for sidebar compatibility
Added custom woocommerce sidebar
4.5.1
Fixed error on breadcrumbs caused by woo commerce function
4.5
Added addons/woocommerce for custom compatibility with plugin ( part 1 )
Edit breadcrumbs function for full compatibility with woo commerce
Edit settings on wp dashboard for add woo commerce enable/disable
4.4
Added new css rules
Added table themes
4.3
Edit color scheme function on settings folder
4.2
Edit import export function ( bug fix )
4.1
Added translate file
Added some changes on theme options
4.0
Added Id for footer
Edit style.css
Edit layout 6 for service
3.9
Fix bug on layout 6 service
3.8
Edit layout 2 for focus components
Added new layout 6 for service components
3.7
Edit header 3 on customizer
3.6
Added layout for focus component
Added header 3
3.5
Added RTL features
Added translation default.po
3.4
Edit some responsive rules and browser bugs
3.3
Edit some responsive rules
3.2
Edit some responsive rules
3.1
Edit page/single template
3.0
Edit button components
2.9
Edit some css rules on style.css
2.8
Added breadcrumbs compatibility with nd-learning plugin
Edit header layout 2 ( transparent mode )
2.7
Added breadcrumbs
Added layout 5 for service
Edit price and post grid ( layout-1 ) components
2.6
Added compatibility with plugin Learning Courses ( section calendar )
Added new icons
Enable shortcodes on text widget
Edit single post template ( header img )
2.5
Added Sidebar Management on post
Edit custom/cf7 components
2.4
Added Post Formats compatibility for post grid components layout 3
2.3.7
Added Image Header settings on archives page and search
Edit submit and errors form ( cf7 compatibility )
Edit customizer Header
Edit metabox on pages and posts
Edit templates folder
Edit cf7 counter, post grid, price, typewriter components
2.3.6
fixed post_id null variable on paypal payment
2.3.5
add new layout 5 on rooms component
add new layout 2 on search component
added new classes on style.css
implemented ajax services filter on search results shortcode
updated .pot file
2.3.4
added the possibility to blog the reservation on certain days
added minimum booking days option
2.3.3
updated languages .pot file
added Stripe payment methods addon
added VAT and City TAX management
added the possibility to add orders via admin panel
2.3.2
updated languages .pot file
added the possibility to link translated room with its default room when using WPML
fixed date format when user book a room in the current day
2.3.1
fixed special characters in order notification emails
added wp_mail() function to send email notifications
2.3.0
show all rooms in calendar view dashboard feature
added new translations strings on email template
added new translations strings on thank you and order page
fixed week price problem on single room page
extended the custom link feature for single room page
2.2.9
direct booking access from the single room page
2.2.8
updated .pot language file
updated date picker language with date_i18n function
added register and login alert on booking step
2.2.7
added calendar view for better orders management
2.2.6
added coupon management
added price guests options on plugin settings
2.2.5
added new quantity options on room settings metabox
2.2.4
added the possibility to set in plugin settings the price range values on the search archive page.
2.2.3
added translations for date picker
added action parameter on search visual composer component for WPML integration
updated nd-booking.pot file with new translations
2.2.2
added email notification templates
solved integer night number on search shortcode
2.2.1
update nd_booking_get_room_link() function
2.2
improve external booking integration implementation
2.1
added layout-2 for steps and orders components ( for better color management )
added ID in some elements
added some new css rules
2.0
create new cpt
create new metabox
1.0
Initial version

Have a good day Bye

Hi,

try to contact our developers through the contact form for understand better if the features will be added -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

can you please send me the link of your ticket? in this way I can see the response time of my team.

Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.

Have a good day Bye

Thanks

However consider that we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).

Obviously, as you can imagine, our team can meet the deadlines if you enter 1 or 2 questions but if the ticket includes many more questions the waiting times are longer.

For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).

Have a good day Bye

Hi Fabio,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

thanks for the interest.

We will reply to you as soon as possible.

Have a good day Bye

I contacted your pre-sales 3 days now before the weekend still not getting any answer ??? i need to buy the theme asap but you’re not answering my question

Hi,

We guarantee our response in 24/48 hours. ( we calculated the average waiting time is 15-17 hours ).

For example if you send the request on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

I contacted your pre-sales 3 days now before the weekend still not getting any answer ??? i need to buy the theme asap but you’re not answering my question

Hi,

We guarantee our response in 24/48 hours. ( we calculated the average waiting time is 15-17 hours ).

For example if you send the request on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).

Have a good day Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).

Obviously we can respect the time limits if there are 1,2 or 3 requests in the ticket at most, as you can imagine if a ticket includes more than 15 questions (some of which are complicated) the waiting times certainly increase.

For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).

Have a good day Bye

Hi thanks for all your support..HERE IS THE LINK OF THE TICKET I RE-SUBMITTED— https://support.nicdark.com/themes/ticket/purchased-theme-doesnt-match-with-the-demo/#post-50706

PLease check it & reply back fast. Thanks

Hi,

thanks, however you do not need to tell us here every time you leave an answer, our system already warns us automatically.

Have a nice week-end Bye

Hi,

yes sure, we have received your request and we will reply to you as soon as possible tomorrow on Monday.

Have a good day Bye