Hi, if you refer to these texts here you have nested 2 headings one inside the other and it’s even not correct for HTML (https://undsgn.d.pr/n9jmtc). You should use 2 separate modules (https://undsgn.d.pr/VPCjnC) and the in case set the vertical gap of the column (https://undsgn.d.pr/tuX3mq). Anyway please open a ticket so Support Team can help!

yes, that was the problem, thanks !!!!

Thank you for confirm!

Hi! Do you have this problem only now or it’s a new installation? It seems that you are not compliant with the Max Input Vars (and server requirements) or you have extra plugins that consume them: https://support.undsgn.com/hc/articles/214000785

Hi marcogreg! I don’t know if it’s possible show the excerpt with the actual set of options, for example if you are using a Content Block the modification is much more complex. What kind of header are you using? In case you are using a CB you can check how we activate the automatic Header text: https://support.undsgn.com/hc/articles/213459529

Hi MelexGolfCars, we replied on the other ticket, unfortunately we cannot accept private messages via email. By the end this is the sense of Envato support expiration. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. I hope you can understand that if we support you privately we have another 40,000+ users who request the right to the same cause.

Hi toolbox101!
No sorry these are not native options (all the main options are presented in our demo), I don’t think you can find plugins that create similar stuff ready to go.

Hi rvalenta! It seems really odd this is caused by the theme update, sincerely without even known the url of the site it’s really not easy to help.

PS: tested now a website of a client that we know has super hi rank and it’s stable.

Hi Gardner505! Can you please show use the preview of your site so we can check? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

You can use a code like this:

@media (max-width: 959px){
h2:not([class*="fontsize-"]), .h2:not([class*="fontsize-"]) {
    font-size: 22px;
}
}

nice, thank you!

Hi, please note that the option you refer is not native of VC, it seems something custom of the theme you found the documentation, this is the original VC: https://undsgn.d.pr/37oi4R

How do you change locations of txt/images on different devices then? thanks, Matt

What you mean with “change locations of txt/images”? Above you reference options about padding and margin… Can you please link your page and explain what is the problem and qhat you expect so we can suggest something based on your scenario if applicable?

Hello,
please let me know if I’m right: you’re running Wordpress 4.9.8, WooCommerce 3.5.1 and Uncode 1.7.6.1, is that right? Since you have updated Wordpress and WooCommerce, I recommend to update Uncode to the latest version as well (https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log).

You can find here more info about how to update https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Let me know, after updating, what problems persist please.
Best

Hi drunkfox! Relevanssi “alters” the query of the search when you display the search result pages, they are a bit different plugins, anyway I cannot tell you if Relevanssi alters the query of Uncode Dave’s WordPress Live Search. I confirm anyway that Relevanssi works like a charm with Uncode. Not sure why you asked us about Enfold, this is not one of our themes. If you refer to Uncode nothing breaks you just need to use the Classic Editor plugin to use Visual Composer and nothing is different from now. Let us know if you need more info!

I’m sorry… Yes, about Gutemberg I refer to Uncode, not to Enfold. Thanks for your reply, I will buy your great theme!

Hi drunkfox and thank you for confirm!

Hi supermex! Unless you don’t have some code modification or extra plugins the “add to cart” is automatic, in case please send the link to your page so we can check!

Hi! This is an example to showing you that nothing is broken in Uncode, eerytime you refresh you have different random items and the filter menu that follow the item present in the page: https://undsgn.com/uncode/test/
We asked a screenshot of your settings days ago but still not received it.
Moreover if you claim you reported this problem for one year and you opened 10 tickets please provide screenshots for these too (since you have any message at your email), as told you only opened 1 ticket in our Help Center and was not related to this: https://undsgn.d.pr/DRuK0f

How do I attach a screenshot in this thread? I think I was requesting support from the account ‘Melex Electro Vehicles’, that account belongs to another Blue Owl Media. Is there someone I can email about this?

From this other account we have 1 single message (https://undsgn.d.pr/A9kzm0) and you confirm our agent everything was fine. You cannot upload screenshots here, just upload somewhere on the web or use an upload service to upload your screenshots.

Hi and thank you for interest! No we are not apply any promo right now (even if we are the the only top seller at normal price).

Hi, maybe we don’t understand you but here we see your one page tooltip as expected: https://undsgn.d.pr/uXYPOM
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Thank you, I have fixed it on my own

Hi and thank you for confirm!

Hi therivergroup! Please send the link to your installation so we can check based on your settings, it’s different based on the menu type.

Hi and thank you for interest!
Nested divs in Uncode mostly are used for support the extended and unique grid of Uncode (so no div is useless). Anyway multiple nested div’s will not affect SEO as long as the crawlers can navigate your website. Anyway there are no plan in the short run.

Hi and thank you for interest! No we are not apply any promo right now (even if we are the the only top seller at normal price).

Hi, it’s not easy to help without a check to your site but I remember some users used similar plugins (not sure if was this one or some addon from the original WooCommerce team). Have you the Ajax option enabled for single product? Please note that this is native of Uncode and you need to remove with most of WooCommerce addons.

I disabled the ajax option and now it works! Thanks for the support.

Thank you for confirm!

Hi! Without a check to your site it’s not possible to help, it seems you have the ASYNC image options but something is creating a JavaScript error, have you tried to disable all extra plugins? Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Thank you worked! ASYNC was on! Thanks!

Hi and thank you for confirm! Anyway please note that the ASYNC should not produce this error, if you need this option please open a private ticket so we can check!