740 comments found.
I used the shortcode page and generated shortcode, but it works on my single blog pages but not on page, is there something I missed?
Hi, can you help me submit an ticket to https://support.the4.co/ Thanks
Sure
I submitted a ticket about 28 hours ago but still no reply. Would you please help me to solve the shortcode issue of your basel theme ?
I am so sorry, we were day off for weekend and holiday. I have answered your ticket Thanks
It’s totally fine. Sorry I got that later that it’s holiday. And thanks for the reply.
Hello
I just purchased the theme, however there is no import demo button. I also cannot find any demo files in the documentation. How do I import a demo? Thanks
Found it 
Loving the theme so far, thank god for a theme that has a non broken ’ account ’ section, this is my 4th theme ive had to purchase , and so far I am very happy
Thank you so much and I really hope you will give us a review at https://themeforest.net/downloads
let me know if you need any assist
Thanks
The nitro powerfull slider app UX’s is horrible. Do you plan on updating it soon? I had to switch theme because of it.
Hi, can you help me submit an ticket to https://support.the4.co/ and make more clear about the issue ? Thanks
Hello
I am very interested in purchasing Basel Only thing I dont like ( the theme looks awesome ) Is the icons being used for the header. How hard is it with this theme to change the icons? ( I want to use font-awesome icons like on my current size www.fakesmilecafe.com )
Hi, currently our theme is already support Font awesome. Btw, I am confusing a bit because your current site (https://fakesmilecafe.com/) is using Basel. Can you make more clear for me ?
Thanks
How do I edit the preview image and the text that appears when I post the link to the website to facebook?
Hi, here it is http://prntscr.com/lwrirq Thanks
How can I make the text in the product description justified? Link to text https://imgur.com/a/7kvFhHS
Currently we disable HTML in short description because some customers are facing when enter the HTML and it will make the layout look ugly . If you want, we can enable HTML for you Thanks
My instagram feed is blank for the account that I want to use. I tried another instagram username and that worked. Do you have any idea what the problem might be?
it is okay now
Awesome…Thanks
Can you help me change the feature when I click the cart icon in the top right corner so that it goes directly to the cart page instead of the sidebar cart that appears?
Hi, yes….please submit a ticket to https://support.the4.co so my team can assist you with that Thanks
Hi,
How can i create a new line the product description?
doesn’t work. It does not break the line.
Thanks
Hi, you mean product short description or full description, can you submit a ticket to https://support.the4.co so we can check it immediately ? So sorry for delay Thank you so much
How can I remove the Shipping & Delivery tab on the product page?
Hi, please check this screenshot http://prntscr.com/ltsx20 and open the section so you can remove them Thanks
I have a basel parallax image on my home page and some text on the image. How do I edit the font size, color and font name of the Title and Sub Title?
Hi, can you submit ticket to https://support.the4.co/ with screenshot and store url so we can check it ? Thanks
hello, I use the first version of this theme, if I want to master this update, do I lose my products? I have another question: for search button, I want the search must be with both languages (FR and EN) Thank you
Have you purchased our theme? Please share purchase code and message us from the account you purchased our theme
hi , not yet i have just done a test before buying, if i want to buy the theme, can i lintegre on my test directly? I tested Basel & co version 4.1.2, I want to buy the latest version is it works with this version or not? if yes , help me to buy please thanks
No, I used the latest version to test, now I want to buy the license, can I integrate it directly into my version of tests
Sr but where you get the latest version to test without purchase ? Thanks
you did not understand, I realized my site with an old version and I want to buy the last version now, can I integrate it directly into my site
Ah so sorry, I was think you mean old version of Basel…You can buy Basel and config from scratch for your store Thanks
how do i create an extra page with all the editable sections like on the home page? I want to create additional landing pages for different offers
Hi, unfortunately all section can only work on Home page 
you can use page builder app to have this features but you will use the section from app, not our theme
Thanks
the slider doesn’t seem to work I can’t upload any images???
Hi, can you send us a ticket to https://support.the4.co so we can check it ? Thanks
Hi, I used woocommerce in the past. May I know how can I create a custom page using Basel theme on Shopify?
Sure, please check http://prntscr.com/lrs5al but in Shopify you can only have one page for one page template, if you want to have more so you need make the new page template Thanks
Is there a way to have every variant populate first with “Please select…” instead of populating with first size, etc? This is really important because small sizes have less inventory and when they are out of stock, often the customer thinks the entire product is out of stock. Thanks! Love the theme so far!
Hi, currently we can only show the default variant, can we done it by customize work ? Thanks
What do you mean by “can we done it by customize work”? I’d like to know more. Thanks.
I mean such work comes under customizations which does not cover under regular support but we can do that but it will be our paid services
Can you send me a quote?
Please send us a contact to discuss about this work Thanks
Hi, Could you tell me the name of product code file in the theme? I want to add custom text after the description on product page. Thanks
Sure, please check this file gl-product-page-description.liquid for product description and product_page_area.liquid for main product (which show above description)
Thanks
Hi, please uncheck this option http://prntscr.com/lp0in9 Thanks
thanks
DO NOT PURCHASE THIS THEME WTF is wrong with this SLIDER??! this is nothing like the Wordpress revolution slider. One of the main reasons why I purchased this was the slider option…. It is the slowest piece of plugin I’ve every experienced. DO NOT PURCHASE THIS THEME – different screen sizes do not work.. images uploaded do no even show up…. it takes FOREVER for an image to be uploaded btw.. this is crap
If you want change the layout for each screen, you must use this config http://prntscr.com/lor8ny then arrange the element for each screen again. 1500+ customers satisfied with our theme and they can use our slider as normal. Please email us if you have any issue
Thanks
Hello!
I’m having troubles with SVG logo. I uploaded it to Assets folder and then used the name on the field but I only got this: https://i.gyazo.com/adb98b9ac555ef71b48ec7235a0b195b.png
Can you help me?
Thanks
Hi, please do not upload to Asset, please go to Setting > Files and upload it http://prntscr.com/lor83y
Thanks
Hello. I tried but it doesn’t let me upload SVG files.
Have you purchase the Shopify plan, if you are using trial plan so you can not upload, can you contact Shopify supporter for this issue ? Thanks
