168 comments found.
Hello, I purchased the theme on 2/4/2020
I installed the theme on a new hosting account on the current PHP version 7.2 Installed the current wordpress version 5.3.2
After installing the theme it wants to install & activate plugin’s which is normal. After doing these a few issues came up.
1. Instagram Widget says Plugin not found
2. Tribe Events Calendar breaks the site once it’s activated
3. WP Bakery is not the current version
Until I can get those taken care of I can not install the demo data.
Please advise
does this theme have ticketing integration?
is there a way to have a page with multiple gallery?, or only a page where we put all the image?
Hello,
Thank you for contacting us!
Sure, it is possible. Just add few shortcodes for Media gallery. You can choose from: Media grid, Masonry Media Grid, Image Gallery or Image Carousel.
If you have any further questions or issues, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be happy to help.
Best regardsI’m getting this warning using PHP 7.2.19:
Warning: Use of undefined constant HTTP_USER_AGENT – assumed ‘HTTP_USER_AGENT’ (this will throw an Error in a future version of PHP) in …/wp-content/themes/jarvis/header.php on line 1
Could you fix?
My bad, it was a bug generated by a plugin and not by the theme.
Hi, I’ve got 2 linked questions (before buying) regarding the demo :
I’d like to know if the past events (yesterdays events and before) are hidden automaticaly once the event date is overdue. Is there a page regarding the pastevents ? Regards,
Antoine
Hello Antoine,
Sorry for delayed reply.
You can create a page and add Events shortcode, and specify ID’s for past events to display, if there is a need.
In the calendar view past events are displayed, but they are greyed out:
https://s3.theeventscalendar.com/uploads/2016/05/Before-CSS-hiding-past-events-in-Month-View-665x775.png It is possible to hide them completely using this workaround: https://support.theeventscalendar.com/930648-Hide-Past-Events-on-The-Events-Calendars-Month-ViewHave a nice weekend!
Hello. I was wondering how do I disable the muteness in the revolution slider video background. Someone please help because I’ve tried everything in vain. (Already submitted a ticket).
Hello,
This has appeared due to new Autoplay browser’s policy:
https://developers.google.com/web/updates/2017/09/autoplay-policy-changesBackground videos are visual elements only. They will play automatically, without controls and without sound. If you would like to have video that does not play automatically and can have traditional controls, set the Slide’s main background to a solid color or image and add the video as a Video Layer instead:
https://www.themepunch.com/slider-revolution/layer-video-audio-settings/Best regards
Hi, on the Home 1 (http://jarvis.ancorathemes.com/), is it possible to add the logo to the left hand side of menu item “Home”?
Hello,
Try to use Regular Top panel style in Appearance> Theme options> Header> Top panel
This style has logo on the left side of menu.
Thank you.
Thank you!
You’re welcome!
Hi, I want to remove this hidden external link (theeventscalendar.com), where to find it? I cannot find it
<meta name=”tec-api-version” content=”v1”><meta name=”tec-api-origin” content=”https://www.lxxybali.com”><link rel=”https://theeventscalendar.com/” href=”https://www.lxxybali.com/wp-json/tribe/events/v1/” />
Hi,
Thank you for choosing our theme!
Please check this thread for detailed instructions – https://wordpress.org/support/topic/remove-tribe-references/
Regards.
Hi, how to switch position between logo header and logo slogan? So I want the slogan come first before the logo. How to edit this in the code perhaps? I know little programming.
Hi,
Thank you for choosing our theme!
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a support ticket at https://ancorathemes.ticksy.com/ Thank you!
Regards.
Is there anyway to play the audio element automatically when people open the website?
Hello,
As far as I know, browsers have changed Autoplay policy and don’t allow music autoplay:
Please check this for more details: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
If you still have any issues or further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Thank you.
If I try to activate a theme it won’t let me connect to the server and says,
‘fatal error : Call to undefined function submit_button() in /home/kacadedmy2/www/wp-admin/includes/file.php on line 1767’
please do let me know how to solve this issue asap.
Hello,
This error means that WordPress is having limited permission for making changes in the folder that it was installed.
Try adding the following to wp-config.php file on your server right before /* That’s all, stop editing! Happy blogging. */ line:
define( ‘FS_METHOD’, ‘direct’ ); define(‘FS_CHMOD_DIR’, 0770); define(‘FS_CHMOD_FILE’, 0660);
If you still have any issues or further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Thank you.
Currently, I’m using a WP 5.0.3 After reading your response, I’ve re-installed WP, and added a code you’ve given me on wp-config.php, the same error still pops up. Where should i go from here?
define( ‘FS_METHOD’, ‘direct’ ); define(‘FS_CHMOD_DIR’, 0770); define(‘FS_CHMOD_FILE’, 0660);
Hello,
Your support ticket was replied.
Please check it.
Thank you.
hello to you, my question is simple, how to modify the booking form? I have been searching for several hours, I can not find anything … Thank you!
Hello,
More information on how to properly use this plugin can be found here:
https://theeventscalendar.com/product/wordpress-events-calendar/Here are some additional video tutorials that might help you to have a better understanding of how this plugin functions:
https://youtu.be/7r4jRLgI--4 https://youtu.be/y9nUJH4eqQ0Don’t hesitate to contact us at https://ancorathemes.ticksy.com/ if you have any difficulties or questions – we’ll be happy to help.
Have a nice weekend!
Sorry but that does not answer my question, I am looking to modify the form to reserve a table. How to edit / add / delete fields and also the “book the table” button.
thank you
Hello,
Sorry for misunderstanding.
You can change demo contact forms and another wording via theme translating.
We recommend using Poedit (https://poedit.net/ , goo.gl/QB4jEM)
https://ancorathemes.ticksy.com/article/9673/Another option – to edit code in files of theme (not recommended).
However if you need to change number of fields or their type, remove fields or add new custom fields, you should create custom form with element of Visual Composer (http://prntscr.com/i6ujg8 or http://prntscr.com/llm0sh / http://prntscr.com/llm1ck).
Additionally you can use third party plugin, e.g. Contact Form 7 (https://wordpress.org/plugins/contact-form-7/) to build own forms.
Thank you for understanding.
Hello, 1/ I want to delete the text on the slide of the home but I can not find it… 2/ And also I would like to translate some words into French. Is it feasible directly from your theme?
Thank you for your future answers.
Hello,
1) Please navigate to Slider editor> Static/Global layers> choose slide 1: http://prntscr.com/lry6hzFind this layer: http://prntscr.com/lry736
Click on Delete option: http://prntscr.com/lry7k9
2) We recommend using Poedit software for translation-related purposes:
https://ancorathemes.ticksy.com/article/9673/Best regards
Thanks
Hello,
Thank you for choosing our theme and contacting us!
If you still have any issues or questions, please contact our support team at https://ancorathemes.ticksy.com/ – we’ll be happy to help.
Thank you!
Hi, 1) How can I change the text for the logo (Jarvis)? 2) Can i replace “textlogo” with a graphical logo?
Hello Jan,
1) Text can be changed in Appearance> Theme options> Header> Main logo> Logo text
2) This feature requires additional customization of theme source files. If there is a need, our Customization studio can implement this change for you. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you!
Hello,
I am trying to remove Fax: from Contact information on the contact page but can’t find it? How do I remove it?
Thank you
Hello,
Thank you for choosing our theme and contacting us!
Please contact our support team at https://ancorathemes.ticksy.com/, we’ll provide you with solution.
Thank you in advance.
I have the theme installed and working properly on desktop computers. My issue is the menu does not responsively change to mobile menu reliably. most phones are showing the desktop menu with the options trying to place letters vertically. This does not look good. How can I force the mobile menu? I have responsive set to “Yes” in global settings and I have tried changing the screen size settings. Any help would be appreciated.
Hello Matthew,
Thank you for contacting us!
Your support ticket was replied. Please check it.
Thank you!
Hi please i need help. I want to improve the loading speed of my pages. http://yaounde.bamboulounge.com/
Hello,
First, please make sure that Debug mode is switched off in Appearance> Theme options> Service and in wp-config.php file.
This mode can increase loading time of website.
Also please make sure that all plugins are up to date.
Please contact our support team at https://ancorathemes.ticksy.com/, we’ll provide you with top tips for optimizing your WordPress website.
Thank you.
Hi, how can I enable the responsive menu (burger menu) of the front page (issue in Crome)? I installed the plugins with all latest version.. Regards
Hello,
Thank you for choosing our theme and contacting us!
You can adjust appearance of responsive menu in Appearance> Theme options> Header> Main menu responsive
Responsive version will be activated, if window’s width is less than the inserted value.
If you still have any issues with menu, please contact our support team at https://ancorathemes.ticksy.com/, providing with your WordPress URL, username and password – our Support team will take a look and assist you.
Thank you in advance.
Hello I would like to configure different emails for my forms. But I saw that I am blocked, can you send me the HTML of the different forms so that I recreates them in contact form 7
Hello,
Please contact our support team at https://ancorathemes.ticksy.com/ – and get qualified assistance. Thank you!
Regards
