289 comments found.
Ey guys, support tickets for more than 6 days and still any reply.. You always apologize for the “late non usual reply” but the true is you don’t improve anything.
I have a big issue and is that any link works in mobile version, among others. I can’t wait more than 7 days to your reply. It’s taking soooo long.
Please my tickets number are below:
1854666
1870704
1870873
Thanks
Hello,
Sorry to keep you waiting, we’re working with a limited resources during the weekend. Support agent has been informed, your tickets will be answered as soon as possible.
Elated
hello, pre-sale question, is it possible to customize the footer and add some elements (text block, logo or others elements?) best regards.
Sorry, after read see this 
-Multiple Widget Areas in Header
-Multiple footer widget areas
Hello,
Thank you for taking interest in our theme.
Our footer accepts 4 widget areas where you can insert any widget. That means you can add text, image, menu, logo and everything else your WordPress installation offers.
We’re here in case there’s anything else!
Elated
Hi. Before buying your theme, I’d like to know if it is compatible with Wordpress 5.x.x and, if not, when you are willing to make it compatible. Thanks.
Hello,
Thank you for taking interest in our theme!
All our themes are, in fact, compatible with the latest WordPress release. There’s nothing to worry about.
If there’s anything else, please let us know.
Elated
I asked on support but no response yet (I need to know ASAP as I will be purchasing a second license for another project):
Is it possible to make the image side of the interactive links homepage static? At the moment it moves, but I want it to stay still until the user reaches the bottom of the row.
Your other theme Amedeo does what I want (keeping one side static as user scrolls through links):
http://amedeo.elated-themes.com/interactive-links/I’ve also noticed that if the right side image isn’t static, then when you add additional links, they dip below where the image is displayed on the right as you have to scroll down to reach them. Not good UX.
Hello,
We located your request #1854654 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello! I’m almost decided to buy this beautiful theme but i have few important questions to solve first, and probably most of them are obvious but i’m inexpert so I need to check them first . I hope you understand and solve all my doubts about the theme .
1.- Is it possible to remove the general lines that delimites the areas of the logo, lateral, header, etc?? see image: https://ibb.co/m53psfG
2.- Can I change the typography of the Headers and body?
3.- Is it possible to fix the logo? so when someone make scroll down the logo be visible always.
4.- If i’m going to use Danakil Home Page, then I can use for example “Sahel home page” as a inner page?
5.- Can I add more sections to Danakil Home page?
6.- Can I add 2 different sections of portfolio with different projects?? There are some other display option for the portfolio in the DANAKIL homepage? see image: https://ibb.co/4JpDPWQ
7.- Can I add the TAGS of the portfolio items down the name? See image: https://ibb.co/8cXFjgY
Thankssss a lot !!! 
Hello,
As we could see, decision has been made and you’ve chosen our Sahel theme. Please, if you need any help with our theme and exploring theme options, just reach our support team at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you there with any doubt you have.
Best, Elated
I’m waiting for your support since 3 days, THE DEMO WAS IMPORTED BUT SOMETHING IS WRONG BECAUSE THERE ARE CODE EVERYWHERE. I need to start to create my webside and I have not had the choide to do it and I have not had any support from you. PLEASE CHECK ASAP . My tiket number is #1846751. THANKS
Hello,
Sorry to keep you waiting, we’re currently crowded with support requests.
We located your request #1846751 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello, I open a ticket 5 days ago and I HAVE NOT RECEIVE ANY ANSWER YET! Please can you check it asap?? the tiket number is #1849320. I’m having the feeling that is the worst support ever.
Hi again Marina,
Wow, this doesn’t happen very often, very sorry about the inconvenience. This and all other tickets you submitted will be answered in a shortest possible term. Again, we sincerely apologize and hope we can make it up to you!
Have a good day!
Elated
Hello, I really likes your theme it is looking greate. I want to buy it but I have one important pre buy question. It is possibile to get a logo in the middle off website ? Please check this image : https://imgur.com/a/pfC5Lyo. Thank you so much
image here: https://ibb.co/xjChNrv
Hello,
Thank you for taking interest in our Sahel theme. With vertical type of header, logo is in left area placed. But, this you’ve shown in this screenshot could be achieved if you are using Slider revolution on desired page, and add logo as slide graphic on it. We hope that this maybe could be ok for your needs, and if there is any other doubt, please, let us know. Thanks
Elated
Hi, compluments for this theme…i love it, i m waiting for a doscount i have a question in this page http://sahel.elated-themes.com how is named the vertical position of text ” project” or “about us” for example? I love it…is it difficoultos to achieve it? I m not very able to build sites 
Hello,
Thank you for taking interest in our theme.
Once you purchase Sahel, you will be able to import entire demo content you see in http://sahel.elated-themes.com/ on your website. All you have to do then is to change information text and images to your desire. You will always have help from our support agents at https://elated.ticksy.com/
Elated
Yes, but i would know how is named the vertical aligmment rotate text thanks
Hi,
This is CSS transform Property if that’s what you’re asking. If not, please clarify your question a bit more. Thank you.
Elated
Can you send me a demo of the visual builder this uses? I would like to see it for myself before I purchase the theme. Thank you! Please send me all comments and information on this builder you have please. Thank you very much!
Hello,
Thank you for taking interest in our theme.
We use WPBakery page builder for all our themes. You can find demo and documentation here https://wpbakery.com/
Elated
Hello
How to exclude some portfolio items to be displayed in visual composer? I don’t want to display some portfolio items available in a given category.
Thank you
Hello,
We located your request #1831520 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
I purchased this theme, and 1. The menu and submenu do not work in some resolutions.The link does not work. For example on the ipad, but there are more that do not work. URL: www.lazorrajoyas.com 2. The cart icon sometimes overlaps with the menu
Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
v
Hello,
We located your request #1788861 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
I’ve been looking for a built-in OpenTable template but cant seem to find one. Is OpenTable supported with this theme as it is with your others’?
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Elated
hello can I have html or psd version of this theme?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
I opened a private ticket. I’ve been waiting 5 days. When will you answer?
Hello,
We couldn’t find your ticket. Can you please send us ticket ID or URL? Thank you.
Elated
PRIVATE TICKET #1802269
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hi, the wp bakery is causing a problem because it needs to be updated..it was bundled.. I cant even add a new page. Can you help please?! Thanks!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer here.
Elated
Incredible theme! Quick question. I’m new to Wordpress themes (I usually use HTML). If I got someone to design/build a community/member/discussion page, can that be added to this theme?? Or are there WP community add-ons available that don’t suck? All I’ve ever seen are things that look like forums designed in the 90s. Thanks!
Hello,
Thank you for writing in. Glad to hear you like Sahel. If you want to try with some third party plugin for this purpose, it’s ok, of course. Just note we didn’t test our theme with those plugins so we cannot confirm compatibility, but your programmer could assist you with that part. If there is any other doubt, please, let us know. Thanks
Best, Elated
Hi
I suddenly got a white header on my home page that won’t go away. I’ve tried everything to revise. I don’t want to fill out a ticket, I’ve spent hours at this and it’s becoming incredibly frustrating. Please direct me exactly where I need to go to eliminate it.
Much appreciated.
Hello,
We located your request #1788861 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello
Can you please answer support questions, i have to deliver job urgent and support is very slow!
The theme is particularly difficult to modify to add custom meta fields and display themas we want !
Thank you
Hello
Where can I found this demo ?
http://sahel.elated-themes.com/portfolio-item/gold-jewelry-trends/Thank you
Sorry found it
Hello,
Support agent has been informed, your tickets will be answered as soon as possible.
Elated
Hello
You have fixed the Loading Title Text for the homepage but inner pages still display “Sahel”
Thank you
Fixed thank you
You’re welcome, all the best.
Elated
Hello, for some reason the comments form on my blog posts does not appear – why would this be? The option to have the comment form in the Sahel Theme Options is checked to yes. It says “Sorry, the comment form is closed at this time.” at the bottom of my blog posts. I have not changed any other settings.
http://www.stokperd.com/2018/07/05/indie-office-make-over/NEVERMIND It was a problem on my side – thanks.
Hello,
Thank you for reaching us!
Glad you found the problem, good job!
If you need any additional help, you can always reach our support team https://elated.ticksy.com/
Best,
Elated
Hello, Theme support import demo?
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi, I have purchased you theme, but you WP backery builder is not updated and it does not appear when i try to edit a page… Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
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