142 comments found.
Hello, I bought your theme, I would like to know where the support forum is, to ask some questions I have
on here: https://smartdatasoft.zendesk.com I did not find the pool template
thank you best regards
Does anyone respond? I have doubts about this template
Hello, our support system change many month ago, from where you find this utlt. Our support system URL is http://support.smartdatasoft.com
Open ticket our team will help you. Thank you
Hi, pre-sale question. Does this theme have boxed version? Thank you.
Sorry , we only have current layout. If you have any idea you can send me email with details we will analysis that. Thank you
Thank you for your quick reply, could you give me your email maybe or somewhere I can send you some details. Basically there is a site I need to update to responsive but want it boxed which is similar to the current one.
You can email from from this page https://themeforest.net/user/smartdatasoft
Hello. Is it possible to import the preview demo data? Is there a translation of the demo text in Italian? Thank you
Yes, it import demo content. There is not translation for other language.
Hi!
I have pre-purchase question:
Can I add more than 3 groups of services? Will they appear at the top of single service page (in 2 lines or something like that) – http://prntscr.com/kio4rt ?
Sorry, they show only in service page, if you open ticket after purchase , we will help you to do that. By adding some kind of widget area in top of single service.
No, I mean another question: on the demo site only 3 groups of services are presented (RESIDENTIAL POOL SERVICES, COMMERCIAL POOL SERVICE and CONSTRUCTION SERVICES), what if I need 4 or 7 groups, will all these groups be shown on the top of the single service or just 3 of them? If yes, how will it look like – in 2 and more lines or with help of carousel?
Also can I show unique list of services here for each group http://prntscr.com/kirfok ?
For example, I have chosen RESIDENTIAL POOL SERVICES, so I need to see in the list only related services – http://prntscr.com/kirg7v and DO NOT show others – http://prntscr.com/kirgil . Unique list of subsidiary services for each parrent group, not all the list for each parrent group.
Hello. You need to assign you own list there. It is not automatically happen in menu. You can add , what menu item you like to show . Secondly, in top category show customly, using widget. You can add more but they will show one by one, two line.
hi… Is it possible to get PSD file only?
If you purchase the theme. we can send you the file
I wanted to buy HTML, but that is no longer for sale 
I bought the thema, but the waves did not work.
Please open ticket in our support system, our technical staff will help you.
Hi Author.. your link to the support area doesn’t seem to be working at the moment?
support.smartdatasoft.com is our support url.
How i fix google map in my site.
Please open ticket in our support system, if you have any issue. Normally you need to insert your own google map api key for google map.
when i scroll down on your theme.. the page JUMPS down with new menu bar… I find it very cumbersome for the user. is there a way to stop this? only thing keeping me from buying this theme.
soo i bought it… how do i change this feature?
I just back from a family tour, Did you open ticket in our support system and send us the problem screen shot and video. So that we can understand it is a bug or normal..
Hello, for the life of me I cannot figure out how to change the address, phone, and email that is added as a second top bar on mobile devices. Where would I go to change this?
You will find option in theme admin area.
Hello there, I’ve few pre-purchase questions.
1. is there a mega menu & mega menu background ?? 2. Does the theme support RTL ?? 3. Different header menu ??
That’s all for now, the rest will be after purchasing if any. & Thanks
Hello, There is no megamenu in our theme. It have level wise menu. Yes our theme support RTL
Hi. The text is messing up on the 6 services on the homepage on MOBILE. Can you help me fix please. Take a look here: http://prntscr.com/jljh3e. Thanks
We have answer your ticket via support system.
Hi. How can I delete this text from the pages: Edit with WPBakery Page?
This text will not show if you are logout from the site. This show only login mode, so that you can easily go edit mode , to edit your page.
Hello, can you send me the support link, I posted my problem in a support that does not take into account the theme ….......... I do not understand. I’m using the pool service theme
hello, I want to change the speed of the slider, I need an answer, it’s been a long time since the question was asked, I was sent a bad link to the support that makes me lose a lot of time.
Are you using our latest version of the theme, we have apply many option in slider control. Please make sure you update the latest version of the theme. Do not forgot to extended your support before open ticket . Thank you
hello good morning I have a problem with the animation of the wave, right now it does not work and you have already installed all the updates.
Please open ticket in our support system. Our team will help you.
Hi. Can you tell me the shortcode for “testimonials” please. I need to place them on a custom page that cant use your testimonial template. Thanks!
[poolserv_testimonials control_dots=""][poolserv_testimonials_item name="John Doe" message="Never hesitate when it comes to potential electrical problems. Electrical issues can quickly develop into major catastrophes."][poolserv_testimonials_item name="Paul Grant" message="Never hesitate when it comes to potential electrical problems. Electrical issues can quickly develop into major catastrophes."][poolserv_testimonials_item name="Ian Smith" message="Never hesitate when it comes to potential electrical problems. Electrical issues can quickly develop into major catastrophes."][poolserv_testimonials_item name="KJ. Brown" message="Never hesitate when it comes to potential electrical problems. Electrical issues can quickly develop into major catastrophes."][/poolserv_testimonials]
Thank you but I do not need the testimonial slider. I need to add the testimonial page (as a 2 up list) on another page. Thanks
Hello, I am sorry to inform you that, it is not possible to put pagination testimonial in other page other than using testimonial template http://prntscr.com/jfn3xo
Okay thanks. I’ll add the graphic via the template then. Thanks for quick reply!
Do not forgot to rate our theme 5 start to show your love and our customer support. We try our best to help our customer.
Thank you
hi kind support WPBakery Visual Composer plugin says that the automatic upsate is not available . I updated the theme and still I get that messagge. Can you eplain me what to do to get the update? thanks
Please follow this article , it will you will help you to understand the activation details. https://smartdatasoft.zendesk.com/hc/en-us/articles/207352870-Plugin-activation
Hi kind support I understood the problem with the license and the pemium version and auto-update. the question is: I have WPBakery Visual Composer and i do not need the premium version. I got it by buying you theme that I have JUST in one site. I installed the newest version of the theme …how I can update (mannually) the WPBakery Visual Composer? hope it is clearer! thanks
Hello, We have update our theme version time to time. Once you got notification of new update, you can follow this video to update your plugins https://www.youtube.com/watch?v=vtXTKHXW6IE
Hi kind support i followed you procedure …and it work, excepto for the fact that when I activated again the plugin wpbakery I got Versione 5.4.5 while it tells me that it is already available the v.5.4.7. how can I get the latest version?? the theme is already v.1.7.0
thanks a lot
We will release update version with our theme next update. Till than please wait.
ok, I will. 
when installing the theme, style.css is missing
I think you have upload wrong zip file. Please follow this faq, it may resolve your issue https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
I’m in the process of waiting for a migration of my site and just saw some people have had issues with PHP. Is this theme running on PHP7?
Yes, it is running fine in 7.1 not 7.2
Quick pre-sale question, is there a customizer that allows you to change the colors for theme color, header color, overlays and so on?
Yes. You can change color. If there is any issue. Our dedicated support team will help you.
