Hello,

Please open a ticket at https://select.ticksy.com/ with your site link and one of our support agents will assist you.

Best, Select

Hello,

Everything is working well with newest WP version. Just install Classic Editor plugin in order to see interface that you are used to.

Select

Hello,

Please, open a ticket at https://select.ticksy.com and include your site URL with wp-admin access and our agent will assist you there.

Best, Select

I found an article that fixed my issue:

.full_width { position: relative !important; z-index: 5000; }

Hi,

We’re glad to hear that!

If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.

Select

Hello,

Please, try to check this article in order to solve issue with WPbakery page builder https://select.ticksy.com/article/11737

best, Select

ok

Thank you for your help!

You are welcome!

Hello,

We will update the reCAPTCHA in a future theme update. In the meantime, you could use the Contact Form 7 plugin (which is compatible with our theme) with reCAPTCHA for your contact form.

Best, Select

Thank you so much. Don’t forget to make popup next update

Hello,

Thank you for your interest in Hazel! Let’s take a look:

1. Unfortunately it isn’t. Perhaps you could look for a plugin to do this.

2. Yes, please see an example: http://demo.select-themes.com/hazel2/404 . The 404 page can be modified within theme options.

3. Yes, you can add new colours here.

Best, Select

Hello,

We haven’t tested our theme with this WooCommerce version, so we can’t guarantee everything will work as expected. We recommend waiting until we release the next theme update. As for WPBakery, you can email us at support@select-themes.com and we will provide you with the latest version.

Best, Select

Hello,

Thank you for your interest in Hazel! This can be done with some custom CSS – our support team can assist you with that.

Best, Select

Hello,

Unfortunately rows don’t have a full height option, but you could add some padding in percentages in the Design Options tab.

Best, Select

Hello there Sonja,

For questions like these, please, open a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you.

Best, Select

Hello,

You can try deactivating all 3rd party plugins, to rule out a plugin conflict. We also suggest switching to the parent theme, if using a child theme. If you need further help, you can open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you.

Best, Select

Hello,

Can you please share your page link?

Thanks, Select

Hello,

Thanks for that. We’re getting an error in the console: https://www.screencast.com/t/sxsXZm6kFV . Please see: https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors .

Select

Hello,

Please note that slow or failed demo import is usually due to lower server sources. To fix this, please see this article of ours: https://select.ticksy.com/article/12623/

If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access, and one of our support agents will assist you.

Thanks, Select

Hi Jessica,

Thank you for purchasing Hazel! The WPBakery plugin that comes with the theme was used to create all the layouts on our demo sites. If you need help with optimizing your site for smaller screens, please open a ticket at https://select.ticksy.com/ with your page URL and one of our support agents will assist you.

Thanks, Select

Hello,

You can try adding the code via the Custom HTML widget. If you need further help, please open a ticket at https://select.ticksy.com/ with your admin access, and one of our support agents will assist you.

Thanks, Select

Hello,

Unfortunately we do not have a theme version from this far back. We suggest performing a site backup and updating your parent theme.

Best, Select

Hello,

If you’re referring to the Button shortcode, then it would need to be modified on the pages. If you need further help, please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.

Thanks, Select

Thanks. We tested your page in both Chrome and Firefox and the hover works fine. The screenshot we previously provided was from Chrome. Could you test this with another computer perhaps?

Select

it works on another computer, I reset my browsers, nothing makes … ideas? Another small question, is it possible to activate comments on portfolios?

Hmm, not sure what’s happening there. As for portfolios, unfortunately it’s not possible to activate comments within theme options.

Select

Hello,

This is fine – WPBakery is the new name of Visual Composer. As for equal height columns, we disabled this feature on purpose, as it might not be fully compatible with our theme. You can bring it back by commenting out these two lines of code: https://www.screencast.com/t/kUxfUBSq

Best, Select

Hi, thanks for your quick reply. Bringing back the check box worked but sadly the equal hight columns did not.

You’re welcome. Unfortunately, as we said, this feature might not work as expected.