819 comments found.
Hi Team, Would say a very nice theme to use and maintain.
We just have one problem, when we shift the website from one server to another, we lost the theme settings. Is there any way by which we can retain the theme settings on the go? Can we export the theme settings? Either from code or by any way round?
Please help, as this creates a lot of problem. Thanking in advance.
Hello,
Here is article that fully explains this. Just follow step by step instructions:
https://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/Best, Select
Thanks Team for your quite revert. We use the same method explained in the tutorial, but what happens is, everything comes up except the Select Theme Settings/Options are factory reset and we need to do all the settings again.
Do we have any solution to this?
Hello,
You can try using a plugin such as this one to help you do this: https://wordpress.org/plugins/wp-migrate-db/ .
Best, Select
Hello
From more than one week, my website is very versy slow I see in chrome console that
js/default_dynamic.php?ver=4.9.7
is taken 12.65s to load !!!
please see image here : https://ibb.co/fQn8X9What’s this ?
Thank you for your help
Hello,
It appears that dynamic PHP files are loaded on your site instead of static JS files. This is happening if you are using multi site, or if your assets (CSS and JS) folder is not writable.
Please try to set 775 file permissions on CSS and JS folders in your theme folder. And then navigate to Select Options and click on Save in order to generate the static files.
Best, Select
Hello My CSS and JS Folders are already set to 775 permissions I detect that the problem occur when “Prevent Direct Access Gold” plugin is enabled
Thank you for your thelp
Hello,
In that case, we recommend keeping this plugin deactivated.
Best, Select
how do you embed youtube videos using the embed code please?
Hello,
You can add the iframe code into the Raw HTML shortcode.
Best, Select
Hello, when will be a new version available? Current version has out-of-date WooCommerce templates files. Thanks.
Hello,
We’re currently working on a theme update, but don’t have a precise date set. If your shop is working fine, you can ignore the out of date messages. Otherwise, we suggest reverting back to a prior WooCommerce version until the update.
Best, Select
How do we get the latest WP Bakery Page Builder plugin?
Hello,
We will release the latest versions of WPBakery along with theme updates. If you want to use it sooner, you can submit a ticket at https://select.ticksy.com/ or email us at support@select-themes.com and we will provide you with the latest version.
Best, Select
Dears, I’d like to set all the link in the portfolio list to open in a new tab, but I cannot find the right setting to do this. Can you help me?
Hello,
Unfortunately this isn’t possible within theme options. Doing so would require some advanced custom coding which goes beyond the scope of our support system. Thank you for understanding.
Regards, Select
After update to php 7.2 on my provider’s plattform the plugins get some trouble. Expcially the deprecated funktion each is missing and is used in plugins. Any idea when you will solve this?
Hello,
In our latest theme update we have added compatibility for 7.2 PHP version https://www.screencast.com/t/4UiE4B5eH Please, check if you are using 3.0 version of Nouveau.
Best, Select
I’m using version 3.0. The problem is coming out of the visual composer 5.4.7 is not php 7.2 compatible. I think there is a 5.5 version which is.
If you look in wpbakery release notes you see: 20.06.2018 – ver 5.5 : Fix: PHP 7.2 compatibility improvements
Hi,
Actually, 5.4.7 is working well with 7.2 version, but there are some minor changes in latest WPBakery version. We will gladly provide you with it, just reach us here support@select-themes.com
Best, Select
The problem comes out of:
class-vc-mapper.php
line 186: while ( $activity = each( $this->element_activities[ $tag ] ) ) {
each is not more supported in 7.2 therefore PROBLEM.
That should be solved.
Dieter
Hello,
We replied to your email.
Best, Select
Hi,
I would like to change text size of footer menu, but I can’t find where to do it. I tried to change everything in Select Option, but it doesn’t help. The problem is in the left column in footer “Nakupovanie”.
Link: https://setrim.eu/uplatnenie-kuponov/
I have another problem. The second column in footer menu is sometimes broken, because I would like to have every single tab in new row (not 2 tabs in one row) and I can’t find our how to fix it.
Thank you so much for support.
Redards Marek
Hi Marek,
Please try adding the following code to Select Options > Global Options > Custom CSS:
.footer_top .menu li {
clear: both;
font-size: 14px;
}If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Thanks, Select
Hi,
Thank you so much for your support, it helped, but I have another problem.
When I added short description to the product in WooCommerce Plugin, it’s not shown only in the product’s description, but also at the top of the page (which shouldn’t be).
Link: https://setrim.eu/produkt/bratislavske-babkove-divadlo/
Can you help me please? I’m trying to fix it for 5-6 days, but didn’t get how to do it.
I solved it, you don’t have to do anything. Thank you for support
Glad to hear this. Thank you for the update!
I have another issue. I did update of WooCommerce plugin and the page don’t behave how it was before. I can’t add the logo to the header (left side). It worked yesterday, but not now. I tried to fill everything in settings (Select Options), but can’t get the sollution.
Link: https://setrim.eu/
There is also problem with photo gallery. I had a few photos in gallery (thumbnail) and after click on that, it opened in the same window with animation and there was option to close the picture. That’s not working anymore.
Link: https://setrim.eu/produkt/restauracie-v-trnave/
I’m really upset with the update and if there is any possibility to take it back, I would do it. Can you help me please?
Hello,
We are working on our new updates, where we will include compatibility for latest plugins versions, including Woo Commerce. Until then, feel free to activate some of your backup files to restore version where you have everything organized well.
Best, Select
If we need to add some javascript (Mailchimp’s GDPR Pop-Up Subscribe Form) to the site, do I add this to child theme header.php or should I do it some other way?
How would I remove some js added to select options if I can no longer access that page as a result of adding it?
It’s OK, I managed to remove it but still after answer to 1st question.
Hello,
You can try adding the JS in Select Options > Global Options > Custom JS. If that doesn’t work, we suggest contacting the plugin author, because support for this plugin unfortunately goes beyond the scope of our support system.
Regards, Select
hello! Is there a way to have the sticky header also in the mobile version? thanks
Hello,
Unfortunately this isn’t possible.
Regards, Select
Hello, is the header top menu able to be configured as an actual second menu or is it just for social icons and text?
Hello,
Thank you for taking interest in Nouveau. You could add desired content in header top widget areas https://www.screencast.com/t/p5EoagnatlHD You could add Content menu on any place in a page https://www.screencast.com/t/jaCDBnVACbl that will be stocked to the top after scrolling. Here is an example on our demo site http://demo.select-themes.com/nouveau/Best,
Select
Hello, I have accidently updated WooCommerce to new version 3.3.5 And now I see that the latest version of theme is compatible vith version 3.2.5. There is no button “BUY” in this version of WooComerce. How can I return to the WoCommerce version 3.2.5?
Hello,
Please downgrade WooCommerce to previous version until we release compatibility update. You can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page.
best, Select
hi, please help!
On the portfolio small images; the class=”vp-player-layout” has a position of top 45px on the demo. How do I change this to 0px? the style sheet appears to be vimeo’s?
I just want the video to neatly align with the title on the top of the page.
Thanks, Ross
Hi Ross,
You can try adding the following custom CSS:
.portfolio_single .portfolio_images
.fluid-width-video-wrapper {
margin-top: -45px;
}Best, Select
hi how do i get a vertical floating sidebar as in the demo content please?
Hello,
Just go to Select Options > Portfolio and there enable Portfolio text following https://www.screencast.com/t/7hIwGkvjc9P
Best, Select
Thanks, you also need to use the portfolio single image setting on the portfolio post.
Best, Ross
Yes, it is applied on some of portfolio layouts for single posts.
You’re welcome!
the testimonial images and slider images dont scale down on mobile? I thought this was a responsive template?
Hello,
Yes,it is. We need to check this closer. Please open a ticket at https://select.ticksy.com/ with your site URL, and one of our support agents will respond.
Select
An internal error occurred: 56B11D53E1140.A1403C2.650DE262
Hello,
This could be caused by a number of reasons. Please this this article, it might help: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
If you need further assistance, please open a ticket at https://select.ticksy.com/ with your site URL, and one of our support agents will respond.
Thanks, Select
why is it that mail to and mail from have to be the same? How much more confusing can you get?
perhaps a tooltip there might help?
Hello,
We are not quite sure what is the issue you are facing with. It is why we need to ask you to submit a ticket at https://select.ticksy.com/ with your site URL, and one of our support agents will investigate and help you.
Select
hi I bought this theme a while back and haven’t used any of the support. However I’m finding that hardly anything on this theme is easy or even works as it should? I would really appreciate some help seeing as I haven’t used support and pretty much need it every step of the way.
It’s wasting my valuable time which is worth a lot more than the £50 I spent on this theme.
For example the contact me form doesn’t work?
The map didn’t work
The documentation is awful, and at best very sparse and unclear.
It should be not to far from obvious how to do anything on this theme.
I’ve bought this to make money. It is currently COSTING me money and stress and great inconvenience.
I hope you can find it in your hearts to reissue support.
At present this is a complete waste of not only my money but all my time.
Sincerely Yours, Ross
Hi Ross,
Thank you for choosing Nouveau.
We understand your frustration. Please note that the 6-month free support policy was implemented by Envato (not by us), and as theme authors, we must comply with it.
Have you taken a look at our articles? We aimed to cover the most frequently asked questions there: https://select.ticksy.com/articles/
You can also search through the public tickets on Ticksy, as there’s a good chance that somebody had already asked your question.
Regards, Select
Hello,
Please try adding the following custom CSS:
@media only screen and (max-width: 600px) {
.header_top {
display: none !important;
}
}Best, Select
Hello
Thank you for your reply
I have already applied this but the slider will be half hidden also
Thank you
Hello,
You can add the following custom CSS to your page settings, to move the slider down:
@media only screen and (max-width: 600px) {
.content {
margin-top: 110px !important;
}
}Best, Select
Hello,
I am having a problem with this site on one particular page http://milkinsjewelers.com/virtual-diamond-search/. There is a third-party iframe with a search that only works with a page refresh. I have minimal plugins, most that are native to the theme. The author of the iframe code says (what’s below):
“I’m noticing a few jQuery related javascript errors in the console. The one that I think may be causing the issue is the one I’ve marked here https://www.screencast.com/t/2tRRkKp7.
I’ve been told that different versions of jQuery on the same page can cause issues. What’s odd is when I F5 the page, the problem disappears temporarily, only to come back if I navigate elsewhere on your site.
This is another error I’m seeing upon a successful refresh https://www.screencast.com/t/Tmqq6Ynh5re. “
He later wrote this:
“I’ve also determined that Chrome, Edge, and Firefox work when using the F5 refresh. I think that the slow response time and inconsistent iFrame loading comes down to the “slow network detected” message in console, and the different jQuery versions.”
Please advise,
Linda
Hi Linda,
You can try deactivating AJAX page transitions in Select Options > Global Options > Page transition (put No animation) to see if it will make a difference. Currently we’re unable to access your site.
Regards, Select
Hello,
It appears that was the solution. I’ll let you know if we have further issues.
Thanx for your help! Linda
You’re welcome 
I can’t believe how much time I’ve wasted trying to work out the most simple things on this site?? Why are there several boxes for google map address for example? No matter what combination I put them in it still takes me to australia on the map?
Also where can I customise the home sliders? Or how can I create a slider and have it in the same place as all the home sliders?
You guys need to create some videos or more comprehensive guides? I suppose though I should do what this system wants me to do and buy support? Seems thats the only way bar paying you guys to put my site up for me?
3 days wasted!
Hello,
For the map, please note that you need to register for a Google API key and paste it in Select Options. Please see this article: https://select.ticksy.com/article/9876/
You can customize the sliders by navigating to Select Slider from the admin panel. Please refer to our documentation, which has a step by step guide on using the Select Slider: http://demo.select-themes.com/nouveau-help/
We do provide 6 months of free support after item purchase, as per Envato’s policy: https://themeforest.net/page/item_support_policy If you require support after this 6 months period, you can extend your support in order to submit tickets to our ticketing system https://select.ticksy.com/. Please note that Envato implemented the rules regarding extended (paid) support, and as theme authors, we must comply with this policy.
Best, Select
Thanks for your reply. Although I believe it would be better business to create a more easily digestible training for your software. Would this not be a deciding buying factor in deciding which product to buy in your market?
Hello,
Thank you for your suggestion. You can always refer to our documentation: http://demo.select-themes.com/nouveau-help/ Please also browse through our articles on Ticksy: https://select.ticksy.com/articles/ We aimed to answer commonly asked questions in there. You can also search through public tickets on Ticksy – there’s a good chance that someone asked your question already.
Best, Select
