Hi 3mediad12,

Thanks for interesting with JNews.

Yes, you can. Maybe it just need a little adjustment and we will help you to achieve that. Let us know if you have further question.

Regards

Hi thangasabari,

Unfortunately, at the moment we don’t have this kind of feature. You may need to do some changes in there to achieve that.

Thank you

Hi bipedalist,

@media only screen and (min-width: 1024px) {
    .jeg_header_wrapper { padding-top:180px;} 
    .jeg_boxed { width:1040px; margin-left: auto; margin-right:auto; }
}

Thank you

Thanks so much. I really appreciate it.

you are welcome bipedalist

Hi thangasabari,

To get access pre-built templates you will need to activate the license of the plugin (buy the regular license of the plugin).

Can you tell me what you mean with “Classic Builder”?

Thank you

Hi alok7030,

Can you provide me your site url for further checking on my side?

Thank you

I want to exclude current post in JNEWS -Module x from sidebar too. I checked “Include into Unique Content Group”, but nothing sucess.

Hi hayulthegoat,

May i know what module that you use i there? Also, can you tell me your setup on that module so i can replicate the issue on my side to find a solution?

Thank you

Hi getdigitalwings,

At this moment, JNews Gallery not compatible yet with Gutenberg editor. Currently we still working for this issue. You may need to use JNews Gallery shortcode to insert gallery element on the Gutenberg editor. Let me know if you have further question.

Thank you

Hi getdigitalwings,

May i know what message that you get when you failed login into our support forum? Also, did you already renew your support license?

Thank you

Hi anhhungpro91,

Can you provide me an example of the problem?

Previously i’ve been checking on my local server and it seems they just works fine (https://www.dropbox.com/s/9ab9lqvzsg85naz/Screenshot%202018-12-14%2016.41.34.png?dl=0).

Thank you

I checked again. It is true that the theme has no errors. The error is due to the theme is not compatible with the kk Star Ratings plugin (https://vi.wordpress.org/plugins/kk-star-ratings/). Can you check the compatibility issue with this plugin to help me? Thanks!

Hi anhhungpro91,

Unfortunately at the moment we don’t provide a full support for 3rd party plugin that not included on JNews theme. You may need ask support into the plugin author regarding this issue. Let me know if you have further question.

Thank you

Glad to hear that mtobjasz. Yeah sure, but we need to make an alternative solution because that field doesn’t work well on Gutenberg editor. Let me know if you need something else.

Thank you

After the newest update, I can’t change a post format to video/gallery. It works only with Classic WordPress Editor. Please, fix it.

Hi,

We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/

You can ask your question or problem of this product there. Our support team will help you asap.

Thank you

Hi wonderdj,

About this issue, can you please try to disable all plugins except required plugin that related to JNews just for a while to check if there’s plugin conflict issue in there. Let me know if you still getting the problem in there.

Thank you

Hi,

I don’t have many plugin installed… before the last updated (Wordpress 5) this feature work well

Hi wonderdj,

I assume you also already using the latest version of JNews, right? If yes, for post format you need to setup it on the JNews Single Post Setting. Please check this image https://www.dropbox.com/s/w6umpqmdig5svuj/Screenshot%202018-12-17%2011.27.17.png?dl=0. Let me know if you still have the issue in there.

Thank you

hi poppo123, have you update AMP plugin from wordpress?

No, I use plugin include with theme

hi poppo123, can you please send your question to our support forum at http://support.jegtheme.com

our staff will help you with your question.

Thank you

hi bakimeral, may i now what is the problem? also please send your question to our support forum at http://support.jegtheme.com/forums/forum/jnews/

Thank you

hi bakimeral, may i know what is the problem? save button disappear? try to disable all plugin that not related to themes and see if its work.

Thank you

Hi VetRehberi,

Currently our team still looking for a solution for this issue, it may take some time. Hopefully we can find a solution asap.

Thank you

Thank you

You’re welcome VetRehberi

hi hoanganh1809, please check if your server can hit envato server. you can ask your server administrator about this. tell them if you will need your server communicate with envato.com

Thank you

Hi QbiQ,

You’re right, for ads on category page you can setup it on the customizer.

Regarding this issue, please try to replace this file “wp-content/themes/jnews/class/Module/ModuleViewAbstract.php” with this one here https://www.dropbox.com/s/ki49bg61p7xuaf2/ModuleViewAbstract.php?dl=0

Thank you

Hi, Jegtheme. Yes, it worked, advertising began to appear. Thank you for your decision. You have a really cool support service, I will still appear on the forum, definitely!))

Glad to hear that QbiQ, let me know if you need something else in there.

Thank you

hi joseaguerrero, can you please send your question to our support forum at http://support.jegtheme.com/forums/forum/jnews/

our staff will help you with your question right there.

Thank you

send it, thanks

You’re welcome joseaguerrero

hi pmann2, can i see your page where you having the issue?

hi Raccontami, may i know when you update the themes? we have put update yesterday. can you try to update it again?

Thank you

hi elgeorgeinla23, we currently don’t have that kind of feature. also login is easy with this themes, you can setup your login using social, so with single click your visitor will log into the site.

Thank you