Hello,

Unfortunately, please keep in mind that the WP-Rocket was not tested with our theme and we cannot say for sure if it will work or not as expected with our product, sorry! We cannot provide support for untested plugins. Try to remove it, clear all the caches and check the results. If you want to achieve better theme’s results, we recommend using only tested plugins.

Thanks for your understanding! Catalin L.

Thanks for the answer. Is there a plan to test WP-Rocket for future versions of your theme as it’s one of the best Caching Plug-Ins out there. All the best, Daniel

Hi,

Sorry, but at the moment, we do not have any plan for integrate it.

Thanks. Catalin L.

Hello,

First of all, check all the theme’s requirements to be respected according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, read this useful guide from here -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/

Thanks for the message!

Catalin L.

Thank you

Hello,

Please try to ad this code in your htaccess file:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Also use this guide to update your php version and improve your memory allocation: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you! Bogdan B

Thank you. This problem is solved but now my website and wordpress both are broken, they are not working . please check my site : www.pateltv.in admin panel is also not opening

Hi,

If the problem is still there and if you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at it.

Thanks for your understanding! Catalin L.

I have just noticed that in the HTML in the “src” attribute of the “img” tag there is something like this “data:image/png;base64,iVBORw0KGg…” instead of the path to the image itself. How to fix?

Hello,

Please make sure you update to version 9.2.1 as there was indeed an image issue in 9.2 regarding slower internet connections. Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ Remember to clear cache after you update the theme and plugins. If you still face this issue please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can investigate.

Thank you! Bogdan B

Hi author after update the theme when i create a post the main picture show twice…plz fix the issue. my website is www.technobox.in . any mail communication need plz mail me at akashrathin@gmail.com

Hello,

Most of our post templates wil show the featured image so you do not hat have to place it in the post content as well. I cannot see any image duplication though on your website at the moment. Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate this issue. Please also include a link to this conversation so we can identify you.

Thank you! Bogdan B

Hello,

the width of the post is changed by using the cloud library plugin and creating or importing a post template. Please check this video: https://www.youtube.com/watch?v=BC-gCCy80Gw

If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.

Thank you! Bogdan B

Hi,

Unfortunately, the theme does no have any such a plan for introducing the Elementor plugin in our theme, sorry! We have our own page builder named TD Composer. Use it because it’s more powerful.

Thanks for the message! Catalin L.

No problem Catalin. Thanks for the reply!

Hello,

Unfortunately, the theme does not have any such an option for it, sorry! You should to find such a plugin with this functionality and check how it works. You can check here -> https://www.wpbeginner.com/showcase/best-wordpress-poll-plugins-compared/

Thanks for your understanding! Catalin L.

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items – https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

These are the theme install methods with steps for each method – https://forum.tagdiv.com/install-via-wordpress/ – https://forum.tagdiv.com/install-via-ftp/

Let us know the results.

Thanks for your understanding! Catalin L.

Hi,

For each update, notice that you have to re-update all the plugins if you want to achieve better theme’s results. Regarding on SSL configuration, please check the following guides to make the implementation properly: http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/ https://css-tricks.com/moving-to-https-on-wordpress/ https://yoast.com/dev-blog/move-website-https-ssl/ https://forum.tagdiv.com/topic/moving-to-ssl/

Thanks for the message!

Catalin L.

Hi, that dont answer my question, i know and i did works correctly the version HTTPS, but the plugins dont works correctly, i delete and reinstall the plugins js composer and the other of the theme but dont works correctly. or i need delete ALL the plugins of the page and later install first de js composer and td composer, etc? why dont do a guide step by step of this work in a real page not a empty page without content and show: Look,delete all the plugins of the page, next install first this plugin and next this other plugin…

Hello,

There is no exact order in which you should install or update plugins.. You made a ssl change that broke the proper functionality of the theme or plugins. We cannot know exactly what you did as this is not a know issue for us. Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate exactly why the plugins will not work anymore.

Thank you! Bogdan B

Hi,

I will thank you for your kind words and also, we are glad when we see happy customers!

Thanks for your feedback! Catalin L.

Hello,

If you want to translate your website, you should use the WPML plugin, according to our documentation form here -> https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thanks for your understanding! Catalin L.

Hi,

Please notice that you can increase the width of the theme if you will use the TD Composer and stretch the ROW which used by you. Please check the TD Composer plugin’s functionality to know how this can be used on our theme. Check here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Hope this helps!

Thanks. Catalin L.

Hello jpinheir,

Please keep in mind that our theme has been tested with the latest version of Wordpress, Gutenberg and it seems to work as properly. However, we recommend to make a staging site with the latest version of it for testing and check the results. Check here -> https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Hope this helps! Catalin L.

Hello,

Sorry but unfortunately the theme has no settings in this regard and we have not tested any such methods. You can maybe find a plugin that can provide this but we have not tested any so I cannot offer any insight into this.

Thank you for understanding. Bogdan B

Thank you for your appreciation!

Hello,

I’m not sure what top grid you are referring to. Please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newspaper/ and provide more details to where you want the top grid changed.

Tahnk you! Bogdan B

Hello,

Please activate and enable the tagdiv composer plugin. Make sure you also update it using this guide: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

If you still have trouble afterwards, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you! Bogdan B

again Parse error: syntax error, unexpected ‘[’, expecting ‘)’ in /vhosts/uskudarlife.com/http/wp-content/plugins/td-composer/includes/tdc_util.php on line 592

Hi,

Unfortunately, it seems to be a problem caused by your dedicated server or PHP version. First please check the requirements for Newspaper and make sure that you have configured them correctly ( like in the guide ). -> https://forum.tagdiv.com/requirements-for-newspaper/ Most of the time this is happening because the wp_memory_limit is too low. Also, you can try to follow the next steps for fixing this problem ->

1. Go the the File manager. 2. Look to the top right Cog “settings” Select 3. Check the box “Show hidden files” then Save. 4. Go to the file path public_html > wp-admin Look to the top Left and select + File 5. Create PHP.INI file Insert the following:

safe mode = Off (cannot adjust) memory_limit = 256M (MAXIMUM) max_execution_time = 30 (MAXIMUM in seconds) max_input_time = 60 (MAXIMUM in seconds) post_max_size = 64M (MAXIMUM) upload_max_filesize = 64M (MAXIMUM) enable_dl = Off (cannot adjust)

Save it

Make sure to also update your Php to 5.6. 7.1 and 7.2 are recommended for PHP version.

Hope this helps!

Catalin L.