1254 comments found.
Is this theme compatible with ubermenu
Hi there,
Not tested but it should works with ubermenu.
Regards
Does this theme offers “oblique top” separator?
Hi there,
Currently no but we will add a new separator element in v2.7 with over 50 types.
Regards
Thanks. Do you have in plan also more customization options for single post style? E.g. Full Width featured image, title position etc.
Currently our focus more is adding new demos and improving back-end performance and UX, but for future updates for sure we will improve single pages and will add more options.
I really love this theme, but after the wordpress update, I can not see the visual composer editor, Please let me know how can I get back the old visual composer backend.
When i go to update the plugin, it says this, how to update it: WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme? Add New
Hi there,
Please delete WPBakery plugin from your plugins list then go to Appearance > Install Plugins and install new WPBakery.
Regards
Hello, We have encountered a bug, the nested menu does not scale well on mobile, it does show just the first level of depth even through on desktop there are more levels. We did tried to contact you by any mean possible (mail, instagram, facebook, etc) but nothing worked, so please contact us ASAP.
Hi there,
Go to Theme Options > Header > Mobile Header and find menu element, then change its type to offcanvas mode.
Please submit ticket and provide your site link, Our support staff will check your site menu. https://codevz.ticksy.com
Regards
Thank you for your answer, I followed your advice, but it was already set to “offcanvas mode” I can not send a ticket because our support has expired. Please solve this problem.
Please send message via our profile page contact form and include your site link.
Hi! I am currently using a Sticky Header on my site that appears only when I am scrolling up on the page. This is how I want it, however, when the header is visible on top of a clickable link (in this case, an image) the menu is not priorotized. When i click on a menu item when the header is on top of a clickable image, I end up on the clickable image’s link. How can I make the header top hierarchy?
Thanks!
Hi there,
Could you please provide your site link?
Regards
It seems there is z-index layer issue, Please add following code into Theme Options > Additional CSS and let me know whats result.
header { z-index: 999 }
Hi again, that did not seem to fix the issue.
Nevermind, I fixed it. I changed the settings of the banner-element and set its container z-index to 1 which solved it.
When you publish the new Update? 
Hi there,
We are still working on new demos, I think in next week we will ready for releasing new update.
Regards
Hi, how do i increase the logo size http://xtra.webpros.co.ke/
Hi there,
Go to Theme Options > Header > Top bar and find logo element then you can change logo width.
Regards
Thanks
Hi, on gardening demo , i want to add header top bar but its not visible … There is some elements in top bar (text,button) but its not visible at all. Can not find options where is all that hidden… Thanks for info.
Hi there,
Go to Theme Options > Header > Top bar and find Container or Row StyleKit then find display field and change it to default or block.
Regards
Hi,yes,thats it , all ok now. Thanks for fast response and info.
I purchased this theme weeks ago and I cannot get it to load up for the life of me.
Hi there,
Please read documentation carefully: http://theme.support/doc/xtra
And if still need help please submit ticket and explain more details: https://codevz.ticksy.com/
Regards
I have read and followed the instructions and still keep getting the same result. Once the theme us uploaded I get an error – This page isn’t working currently unable to handle this request. HTTP ERROR 500
Hi there,
Error 500 is general server error, Please contact with your server support and ask them for upgrading your PHP version to v7 or v7.2 this will fix your problem and error will gone.
Regards
Hello, the following problem with the “post-grid-element” & “pagination: show more button”: If you choose a post-count number (e.g. 6 order by e.g. date) post Nr. 7 isn’t shown after clicking the “show more button” -> the “the-post-count-number +1”-post is not displayed – (same issue on your demo-pages e.g. personal blog).
Best regards
Hi, I found out what the/my problem was. In the “grid.js (codevz-plus/assets)”-file the line “dat[‘offset’] = $( ’.cz_grid_item’, prv ).length;” produces (after clicking the button) an “Offset” of “Show-posts-per-page” +1 -> the “Show-posts-per-page” +1 -post (depending of the choosen order) will never be displayed.
Changing the line above to “dat[‘offset’] = $( ’.cz_grid_item’, prv ).length -1;” is solving this/my issue. Just a poor workaround – I know – but it works now (tested with a few configurations).
Best regards
Thanks for explanations.I added this to update list.
Hi there, I love your theme 
but I have pre-sale questions:
1. Can I customize single post page as it is here?:
http://pennews.pencidesign.com/pennews-hairdressing-multipurpose/2018/07/19/do-you-wash-the-oil-properly-this-is-a-vfi-note-for-you/I mean the featured image be such full width parallax? And one more thing – can I have a banner with buton under comments, just above the footer in single post page template? Is it possible to create such customized single post page template in any way?
2. Is Xtra theme compatible with Massive Addons for WPBakery?
3. Is it possible to have the Slider in the main page parallax as it is here (fixed slider and moving the rest of the page)?:
http://pennews.pencidesign.com/pennews-hotel-multipurpose/Thank you in advance
Hi there,
Thank you
1. No, we do not provide such options for customizing single page image. Our focus is more on page builder elements.
2. Because that plugin is premium we do not tested it, but I think theme should be works fine with that because we used all standard functions.
3. Yes by Revolution Slider you can do that.
Regards
how to change image size box in single product?
Hi there,
We do not provide such option and you can read this useful article from woocommerce site: https://docs.woocommerce.com/document/image-sizes-theme-developers/
Regards
How can i update my theme? I am not getting the “Envato Market” plugin.
Hi envato team I Purchased XTRA – Multipurpose WordPress Theme + RTL theme wen I wanted to install it I face this error
This page isn’t working kki-champ2019.com is currently unable to handle this request. HTTP ERROR 500
working kki-champ2019.com is one of our client Domain pleas guide me as soon as posible
Hi there,
HTTP error 500 is internal server error and usually its related to your PHP version. We recommended PHP 5.6 or 7 and WordPress officially recommended PHP 7.2, Also you can check your server error log file for more information.
Regards
Hello, just recently purchase… very good looking themes and had many feature.. good alternative for betheme, but I believe it can be improve more.. I had one question..
when I designing a page, it takes sometimes to try and test each style.. for example, I want to see Seperator Design, but it has 50 design of seperator and I cannot see the sample, the seperator indicate like Style 1, Style 2, Style 3… Style 50 … I hope we can see this Style by visual to speed up our design process… this is some example, having visual sample will be good in this themes
and second, in element Video Player inside Codevz.. only support Youtube/Vimeo url.. can we use self hosted video instead? because I dont want to show related video at the end and showing outside link such as youtube
Hi there,
Thanks for your kind attention, We have plan for improving separator and also other elements in next updates, Also have plan for adding more separator styles.
I added your suggestion about video player element and our developer will consider that. Thanks
Regards
Hi Just two questions; 1. When can we expect Elementor supported theme version? 2. In that version, will it be possible to use both Visual Composer and Elementor at the same time. Because pages are already made using VC. Great theme and support. Loved it. Thanks and Regards
Hi there,
1. Update for Elementor we will release in Jan-Feb 2019
2. Yes you can use both, we want to convert all elements to Elementor, so WPBakery still will works.
Regards
That’s awesome! Eagerly waiting and all the very best!
Hello, we’ve got some problems with the theme and Microsoft Edge. When clicking on any link to another page the new page appears somewhere in the middle or bottom and not at the top. This only happens when Ajax and the “Loading” feature in the theme options are enabled.
Is there any known problem with these two features and Edge?
Hi there,
Please submit ticket and provide your site link, https://codevz.ticksy.com/ our support staff will check your site.
Regards
I’ve updated to the latest theme, and my footer isn’t showing anymore, including the back to top button, and my portfolio is gone. Please advise.
Hi there,
In comments section we can’t help you much, please submit ticket: https://codevz.ticksy.com/ or send message via our profile page contact form.
Regards
Hello! Can you help me to move the back to top button to the left? Thank you a lot!
Hello , when I create new Widgets and then press on published nothing happen on website home page !
Hi there,
Please check your ticket and answer that please.
Regards
Hi thanks for reply , we’ve got some problems to add widgets and I found difficult to use the theme , so please I ask for refund can you approve the request . thank you .
Before processing your refund request, we should try to find and fix your reported issue, Please send us your site login credential, we will check and find solution. According to themeforest rules, refunds only can be accept if author do not fix the problem.
sounds good , I sent reply to ticket please check , thanks .
