142 comments found.
I am receiving the following error when customers are trying to contact me via the built in form “Transmit failed! undefined”
Hello,
Usually such issues depend on your server settings. Please contact your hosting provider regarding this issue.
Regards
Thanks for reply
You’re always welcome!
Feel free to submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
when will it be compatible with wordpress 5?
Hello,
The theme works fine with Wordpress 5, but we would recommend to back up the website at first.
Regards
Hi, I am trying to change main accent color of the theme from blue to red, I dont find a place to change it. My license is expired, I am just refreshing my site. Please tell me where to go to change the main color of the theme from blue to red. Thanks
Hello,
Please edit these colors: color: #0eaed0; color: #1bbde8; #00afda
in the following files: wp-content/themes/plumbing-company/style.css, wp-content/themes/plumbing-company/skins/default/default.css
Regards
In case you have any further questions regarding the color changes, please submit a ticket to category “Pre-sales questions” at https://themerex.ticksy.com/. This does not require purchase code verification. Thank you!
I’m receiving a 404 error when I try to install the dummy data. I tried creating a support ticket but I keep receiving a 503 error when I go to your ticksy site. Please help me resolve this issue. Thank you.
Hello,
Please check the reply in the ticket.
Regards
does your theme have the ability to make the font phone number larger?
Hello,
Thank you for your interest in our theme! yes, you’ll be able to increase the phone number via css files. Our support operators will gladly help you.
Regards.
Hi this theme is not SSL friendly, how do I change the fonts to https?
Hello,
There is a ready fix for that which will be included in the next theme update. Please submit your request to Pre-sales Questions category at https://themerex.ticksy.com/. This does not require support renewal. Our Tech support operator will provide the solution. Thank you!
Regards
Hi, Is there a way to remove the “Back to Top” button at the lower right hand corner of the website? I can’t find this option in the theme options. Let me know pls, thanks!
Dear wtss, Please disable to top button in the theme options->Menus->Add “To Top” into TOC If the issue still exists please submit a ticket at https://themerex.ticksy.com/ Kind regards
Is there going to be an update soon? Some plugin is out of date, and I am having problem on my site. WPBakery Page Builder is not spacing text right
Dear HTCoding, Please submit a pre-sale ticket at https://themerex.ticksy.com/ and our support team will gladly provide you with necessary plugins. Kind regards
Sadly we have had to fully re-install this theme. It’s so annoying that we cannot remove the spinning cog to the upper right (shows archives/pages etc.) or the ‘BBB’ logo to the right side (what is that about?..who would need that hard coded into their website?). I am guessing we need to block them loading via CSS, which really isn’t good. Has anyone else had this issue with this theme?
Dear CCWH, The theme is fully editable and it’s possible to remove these icons easily. In order to disable cog icon, please open Appearance->Theme options->Menus->Left and Right panels->Show right panel set to ‘No’. Please submit a ticket at https://themerex.ticksy.com/ for additional information. This will be faster and more effective. Kind regards
How i get sample slider?
Dear homerenew, Please import sample slider via apppearance-.Install dummy data tool. please learn more here: http://plumbing.themerex.net/doc/#demo_content
Day two and more problems with this theme…. I have never used a theme that is so hard! Here are my issues: 1. I cannot find the “6 Homepage Layouts”. 2. I cannot move my logo to the centre and select menu to show underneath. 3. Menus do not get placed in their correct position even though you select and save it in the “Main Menu Alignment” section. 4. Logo Image Above section does not show when selected. 5. I cannot adjust the size of the logo to fit, seems to be set at 74px high which is too small! Please advise.
Any answers??
I have sent a support ticket again…..
Dear bridge132, Please check the reply to your ticket #1349568. Please note our support team doesn’t work on weekends. Kind regards
Thanks, I have replied back.
Thank you!
Visual Composser that comes with this theme does not work! I cant keep sending support tickets, it should work out of the box!! Please advise how to get it to work so i can make changes rather than using “Classic” mode.
Dear Customer, The plugin has been sent in the ticket. Kind regards
Hello, just purchased this theme and the Visual Composer is way out of date. Can you please supply an upto date version.
Dear bridge32, Please submit a ticket at https://themerex.ticksy.com/ and our support team will gladly provide you with the latest version. Kind regards
Pre-purchase question! I noticed you guys have not updated the theme in a year – have you ended support for this theme?
Dear tscohio, Thank you for your interest in our theme! The support is not ended for the theme and the new theme update will be released soon. Kind regards
This is my first purchase.
excuse me, I would like to know if I have to pay something monthly or only pay once 59 US?
thanks
Dear alexerazoruiz, You should not pay monthly, just one time for the theme and then in 6 month if you want to extend support assistance. Kind regards.
How do I turn off breadcrumbs?
Dear billklatt, Please disable breadcrumbs in the Appearance->Theme options->Header and footer->Show Breadcrumbs->No. Kind regards
Dear our Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/
Best regards.
Hi I want install slider demo images and setting, but I couldn’t find any .xml as file to import slider demo setting. Noe my slider in home page not works.
Hey guys, I’m still waiting to hear back from support about theme colour options. As I cant seem to change them in the customize section which would make sense. As you know in our business time and turn over are essential.
Dear Customer,
Thanks for your comment! Our support representative has answered you in your ticket https://themerex.ticksy.com/ticket/1202383/. Kindly recheck our response. Thanks!
Have a nice day!
Warm regards,
This theme is NOT SSL certificate friendly.
In default.css of the main theme we had to change the font to use //fonts.google for our SSL to work. The child theme does not overwrite this so every theme update the core file has to be updated.
In future please can the code in the theme be changed so that we don’t have to keep applying this.
Dear Customer,
The default theme does not update the links for Google Fonts automatically for secure ones. We appreciate your feedback and will our best to improve our themes! Thanks for the idea!
Kind regards,
