Hi,

Thank you for contacting us.

We have not received any similar problem reports yet. Could you please provide the following information so that we can look into the problem for you?

1). Please send us your site address (URL).

2). Please create a temporary admin account for us and let us log into your site so we can check your site environment.

3). Please email these information to general@loftocean.com .

Looking forward to your reply. Thank you very much.

Best regards,

The Loft.Ocean Team

Hi,

Please open your customizer, then go to “Site Footer” > “Content Options” > “Instagram”, then find the “Title” option and enter some text, such as “Follow Me”. It will show as the title above the fullwidth Instagram feed. Clicking on this title will take you to your Instagram page. Please see this screenshot as reference: https://d.pr/free/i/KrbUWs .

And there are 2 options of the Title Layout: “Default” & “Overlay”. Please see this screenshot: https://d.pr/free/i/kE8TPE .

Thank you.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

We just checked your website, your Instagram feed is displayed in your site footer, please see this screenshot: https://d.pr/free/i/Gpzg6N .

And here are some possible reasons why you see the Instagram feed disappear:

1). The required plugin “Fallsky Extension” may be accidentally deactivated. Based on WordPress code standards and ThemeForest requirements, some features must be included in the required plugin, but not included in the theme itself. So if the required plugin is not activated, some features will not be available.

2). If the Instagram pictures stops updating, or if some images don’t appear, then the Instagram issues may be related to caching.

In Fallsky Version 1.1.7 (released in July, 2018), we added some new features for Instagram to avoid problems like this. We just checked your website and found that the Fallsky theme on your website is version 1.0.5. Therefore, please follow the steps below:

Step 1 – Please update your Fallsky theme to the latest version (version 1.3.0). You may like to read the documentation: Update Theme.

Step 2 – Please also update the required plugin “Fallsky Extension” to the latest version, and make sure it is activated after the update. Please read the documentation for more details: Update Required Plugin.

Step 3 – Please open your WordPress Customizer, go to “General” > “Instagram”. There you can find 2 options: “Clear Instagram Cache” & “Enable AJAX”. You can try to manually clear the Instagram cache, and you can also enable the “Load Instagram pictures dynamically with AJAX” option. Please check the documentation for more information about Instagram.

If the problem still exists, please create a temporary admin account for us and let log into your website, so that we can look into the problem for you. Please email the login credentials to general@loftocean.com .

Thank you very much.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

This problem is related to caching. In Fallsky Version 1.1.7 (released in July, 2018), we added some new features for Instagram to avoid problems like this. We just checked your website and found that the Fallsky theme on your website is version 1.1.0. Therefore, please follow the steps below:

Step 1 – Please update your Fallsky theme to the latest version (version 1.3.0). You may like to read the documentation: Update Theme.

Step 2 – Please also update the required plugin “Fallsky Extension” to the latest version, and make sure it is activated after the update. Please read the documentation for more details: Update Required Plugin.

Step 3 – Please open your WordPress Customizer, go to “General” > “Instagram”. There you can find 2 options: “Clear Instagram Cache” & “Enable AJAX”. You can try to manually clear the Instagram cache, and you can also enable the “Load Instagram pictures dynamically with AJAX” option. Please check the documentation for more information about Instagram.

If the problem still exists, please create a temporary admin account for us and let log into your website, so that we can look into the problem for you. Please email the login credentials to general@loftocean.com .

Thank you very much.

Best regards,

The Loft.Ocean Team

Hi, 5 stars + excellent support, thank you so much guys! problem solved.

No worries. Thank you for your feedback!

Hi,

Thank you for you interest in our theme.

On scroll animations and parallax animations currently only work on the desktop, because of factors such as load speed and device performance. Thanks.

Best regards,

The Loft.Ocean Team

Ok, if that ever changes in an update (I think best to give customers options to have on/off parallax and animations on mobile) then let me know thnks!

No problem. We will consider adding this option in a future update. Thank you for your suggestion!

Hi,

Thank you for contacting us. Please see below:

1. Please allow us to confirm the problem with you:

You mentioned that the pagination is not working on the page. However, we checked this page, and the post pagination is working. Please see this screenshot ( https://d.pr/WQOUyS ) of your page: On the bottom of this single post, the “Previous Article” and the “Next Article” are displayed in the “Post Pagination” section. This is the default feature of WordPress core. When you click on these 2 links, you can see that the 2 links are working properly.

So, let’s assume that your problem is that you’d like to display several “Related Posts” below the “Post Pagination” section, right?

2. If you cannot find the “Related Posts” options in your customizer:

Please see this screenshot ( https://d.pr/aV2ya1 ) of our test site: We tested the unchanged child theme of the Fallsky theme (which can be found in the download package), and the “Related Posts” options can be found in the “Single Post” section of the customizer. So far, we have not received any similar issue reports from other users. If these options are not available in your child theme, it may be due to one of the following reasons:

1). There may be some PHP conflicts between the Fallsky theme and some plugins on your website, which has caused this feature to be broken.

2). Your child theme has been customized by your developer(s). And some custom PHP code may cause this feature to be unusable.

However, since we couldn’t reproduce this problem on our test site, we don’t have enough clues to find the exact cause.

Please create a temporary admin account for us and let us log into your site, so that we can check your site settings and the custom PHP code of your child theme. This will be the best way to find out the exact cause of the problem.

Please email your login credentials to general@loftocean.com . Thanks.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

We checked the page link and this is not an issue: on the single post, it only show 2 posts in the pagination section: the previous article & the next article.

If you’d like to display some “Related Posts” on the single post, please open your customizer, then go to “Single Post” section, find the “Related Posts” option and enable it.

By the way, there are no “Purchased” and ”Supported” labels next to your username. Since our support is only available to customers with a valid support license, if you need our support again later, please see below:

1. If you purchased this theme with another Envato account, please log into that account and submit the support request on the comment page.

2. If someone else purchased this theme for you, please ask them for the purchase code. Then please contact us via email ( general@loftocean.com ) and please include the purchase code in your support request.

You may like to read this article to know “Where Is My Purchase Code?” – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- .

Thank you very much.

Best regards,

The Loft.Ocean Team

I’m not seeing the “Related Posts” option on the single post section. As for the support, I work for the company that brought the template.

Hi,

Thank you for your feedback.

Please make sure you have installed and activated the required plugin “Fallsky Extension”. If you need more information about how to install this plugin, please check the theme documentation: Install Required Plugin.

After you have installed and activated the required plugin, please refresh your customizer page and go to “Single Post” section and check again. The “Related Posts” options will appear under the “Display Post Pagination” option.

And about the support license:

We understand that your company used another ThemeForest account when purchasing our theme, so there are no “purchased” and “supported” labels next to your username. But please kindly understand that as the author of Envato Marketplace, we must abide by the Envato / ThemeForest policy, so we need to verify the user’s support license. We can only verify support licenses by checking the “Purchased” and “Supported” labels next to the username or by checking the purchase code (or invoice). If we are unable to verify that you have a valid support license, we will not be able to provide you with further support.

Therefore, if you need our support next time, please provide your purchase code (or invoice) to help us verify your support license (please email to general@loftocean.com ). Thank you very much for your understanding.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

Please check the following how-to articles to know how to translate the Fallsky theme:

- How to translate the Fallsky theme.

- If your website is a bilingual/multilingual website, please also read this how-to article: Make a bilingual/multilingual Site with Fallsky Theme and Polylang Plugin.

By the way, if you will need our support in the future, could you please write in English? Just need to use simple words and phrases to describe your problem (and you may like to know how to submit a support request). Because we only provide support services in English. If you use other languages, we can only translate them through translation tools. Usually the translation is not very accurate and may lead us to misunderstand your question. Thank you very much for your understanding.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us.

Sorry, for now this feature is not available in the theme. But we have planned to add this feature in the next update of the Fallsky theme (we have received similar feature requests from other users recently).

Since we are still in the middle of another project, the time to release the next update of the Fallsky theme remains to be determined as development may be unpredictable. We will notify you when the next update is released.

Thank you very much for your understanding.

Best regards,

The Loft.Ocean Team

Hi,

Thank you for contacting us. Could you please send us the URL of the page where the problem occurs so that we can take a look at it?

You can leave the URL in this comment section, or you can email it to general@loftocean.com .

Looking forward to your reply. Thank you very much.

Best regards,

The Loft.Ocean Team

Hi Simone,

Thank you for contacting us.

We see this layout problem and will fix it in the next update of the theme. Thank you very much for pointing this out.

If you would like to get this fix before we release the next update, please send an email to general@loftocean.com and we can provide some custom CSS code for you to tweak the layout.

Many thanks!

Best regards, The Loft.Ocean Team

Hi! Thank you for your fast reply. I wrote an e-mail to this adress, but didn’t get a response yet?

Thank you very much.

Best regards, Simone

Hi Simone,

Sorry for the delayed reply. Since we may be in a different time zone than our users, there is sometimes a backlog of emails and we won’t be able to respond to our users as quickly as we expected. We apologize for any inconvenience this has caused.

We just replied to your email, please check your email inbox.

Thank you!

Best regards, The Loft.Ocean Team

Hi,

Thank you for contacting us.

Please read this article for more information: There is no H1 tag on my homepage. Is it a problem for SEO?

Hope this can help.

By the way, it is quite late in our timezone. If you have any questions, please feel free to leave a comment or email to general@loftocean.com . We will get back to you as soon as possible tomorrow. Thanks!

Best regards,

The Loft.Ocean Team

Hi Marcin,

Thank you for contacting us!

We tested different themes and found that the problem was caused by the WordPress editor. Please read this how-to article for more details and solution for this issue:

How to edit galleries created in the Classic Editor in the new Gutenberg Editor?

Hope this helps. If you still have problems while editing the galleries, please create a temporary admin account for us and let us log into your site so that we can look into this problem for you. Please email the login credential to general@loftocean.com .

Thank you very much.

Best regards,

The Loft.Ocean Team

ok, I think i manage do do it (http://kilkastopoddomu.pl/?p=618, but i have to convert all Gutenberg block into classic, while puting galleries?

Hi Marcin,

Thank you for your reply. Please see the answers below:

1. If you are going to use the new Gutenberg editor, and if the gallery is inside the “Classic Block”, then you need to convert the “Classic Block” to Gutenberg blocks. (Gutenberg block cannot be converted into a Classic block.)

If users intend to use the new Gutenberg editor, then we recommend that users always convert the “Classic Block” to new Gutenberg block (regardless of whether you need to edit the Gallery in the “Classic Block”), because editing the content will be easier and more flexible.

2. If you’d like to use the old classic editor, please install the “Classic Editor” plugin. Please follow the steps below:

1). In your site dashboard, please go to “Plugins” > “Add New” > Then search for “Classic Editor” > Install and activate the plugin. Please see this screenshot.

Once the plugin is activated, the classic editor will be your default editor.

2). If you want to use both the old and new editors on your website, then please go to “Settings” > “Writing” > Enable the “Allow users to switch editors” option (please refer to this screenshot).

Then, when you edit a page/post, you can choose to edit it in the “Classic Editor” or the new Gutenberg Editor (“Block Editor”). Please refer to this screenshot.

3). And then you can edit the galleries in the “Visual Editor” tab of the classic editor, as shown in this screenshot.

-

Hope this helps. If we misunderstood your question, please feel free to let us know.

Thanks!

Best regards,

The Loft.Ocean Team

Hi Emmi,

You can use this third-party plugin Yoast SEO to edit the SEO site title and meta description. Please check this article: Create SEO titles and meta descriptions with Yoast SEO.

However, we just found that there is a problem with the theme: when the home page is a static page and the content comes from the customizer, the meta description added by the Yoast SEO plugin is not displayed on the homepage. We will fix this issue in the next update of the theme.

If you’d like to get this fix before the next update, please create a temporary admin account and let us log into your website, so that we can modify the theme code to fix this issue on your website. Please email the login credentials to general@loftocean.com .

Thanks!

Best regards,

The Loft.Ocean Team

Thanks for your answer! I’m using Yoast and has a “og: meta title and description” on my start page, but I am still missing the “normal meta title / desc.” and more important, the H1. How can I add the H1? Thanks in advance & have a nice day!

Hi Emmi,

We assume that your question is about SEO, right? Please see the answers below:

1. Please check this screenshot to see where is your site meta title.

2. About the meta description, as we mentioned in our previous reply: currently there is a problem – when the homepage is a static page and homepage content comes from the customizer (such as your website homepage), the meta description is not displayed in the HTML document. We will fix this issue in the next update of the theme.

And if you’d like to get this fix before the next update, please create a temporary admin account and let us log into your website, so that we can modify the theme code to fix this issue on your website. Please email the login credentials to general@loftocean.com .

3. There is no H1 tags on the homepage.

1). On the homepage, post titles are not H1 tags to avoid having multiple H1 tags on the same page. (As we mentioned before: H1 tags are meant to show the primary headings on pages, we only use H1 as the page/post title on the single page/post, not on the homepage or archive pages. Because on the homepage or archive pages, there are multiple post titles on the same page, if we use H1 for these post titles, then there will be many H1 tags o a page – we should avoid using multiple H1 tags on a page for SEO.)

2). Some websites may use H1 tag for the site logo, while others may not. But there is not much difference in SEO or website rankings. You may like to read this article for more information.

You can check the homepage of the Yoast SEO plugin: they don’t use H1 tag for their logo or site title, and there is no H1 tags on their homepage.

3). We also recommend reading this article: What’s the difference between an H1 heading and the SEO title?

Hope this helps. Thanks!

Best regards,

The Loft.Ocean Team

mieuxmagazine.com/shop

Also, is there any way to hide widgets on mobile?

Hi,

Thank you for contacting us. Please see the answers below:

1. Remove the Shop page title:

You can hide the page title of Shop page by adding simple custom CSS code. For better communication, could you please contact us by email so that we can send you the CSS code? Our email address: general@loftocean.com .

2. Hide widgets on mobile devices:

Do you want to hide all widgets on mobile? Or just a few of them?

1). If you’d like to hide all widgets (in the sidebar and footer widget areas), you can do so by adding simple custom CSS code. Again, we will provide you with CSS code after receiving your email.

2). If you’d like to hide some widgets on mobile devices, please try this plugin: Widget Options. This plugin allows users to show or hide widgets on mobile devices, desktop and/or tablet screen sizes.

Looking forward to your reply. Thanks!

Best regards,

The Loft.Ocean Team

Hi Dominik,

Thank you for your interest in our theme.

Sorry but currently it the dropdown menu only supports single posts with pictures. Your idea is very interesting and useful. We have added it into our “Feature Requests” list, and will add it to the theme in a recent update. Thank you very much for bringing this up!

Best regards,

The Loft.Ocean Team

Hi,

Thank you for your interest in our theme.

Yes, you can make posts grids to be fullwidth. When editing posts on the homepage, there is an option to “Make the container to be fullwidth when homepage has no sidebar” (please refer to screenshot 1 and screenshot 2).

Although when the posts layout is “Masonry”, there will still be a small space around it, making the layout look even. Like shown in this screenshot.

And if you’d like to get the same results on other archive pages (categories/tags/authors), you will need to add some simple custom CSS code (which we can help with).

Thanks!

Hi,

Thank you for contacting us.

We checked your website and found that there is a CSS conflict between the theme and the “Table of Contents” plugin. The dots are a part of the theme design, they are the styles for “unordered lists”.

To hide the dots for the lists in your table of contents, please add the following custom CSS code to your site (via Customizer > Additional CSS):

#ez-toc-container ul li:before {
    display: none;
}

(If you read this reply in your email, you may see extra code that we use to wrap the CSS code so that it can display correctly on the comments page. So, please also check out this screenshot to make sure you get the correct code.)

You may like to read the documentation to know more details on How to add custom CSS code.

Hope this helps. Thanks!

Best regards,

The Loft.Ocean Team

Hi, thanks a lot for the code!

Now everything looks finde

Best regards, Simone

Thank you very much for your feedback, Simone! Have a great day!

Hi,

Thank you for contacting us. Please refer to the following resources:

- WooCommerce Installation & Setup.

- Set up the Shop page.

- Importing WooCommerce Sample Data

Hope this helps. Thanks!

Best regards,

The Loft.Ocean Team