Dear vosme,

I replied your tickets, please check them.

Thanks

Hi

Hi, thanks for the reply.

Dear vosme,

We tried add css code to your site, but it uses cache, please try add code yourself

Thanks

Hello. Ticket 36325 is closed and 36239 is replied. Another ticket raised previously has no update till today (I’ve comment it)

Dear vosme,

Can you send ticket number that we haven’t replied yet? You have many tickets.

Thanks

Please expedite those status = open Thank you.

Oh my god!!!!!! Monday – Friday 8am – 5:30pm GMT+7

Again, I have to wait till Monday.

Tickets as below:- 1) OPENCART-PX6A3N9F31 2) OPENCART-V6Y88A363G 3) OPENCART-8GLIV3QY9X 4) OPENCART-1M6M8X64R7

Dear vosme,

I answered all your tickets, please check them.

Thanks

Thanks for your response. Could see all tickets replied on last Saturday and today. Tickets raised on Sunday and this morning will need to wait till after christmas day? Or can be resolved by today?

Hi,

My client wants the site latest by this Saturday 29 Dec 2018.

Please check all the tickets status = open, highest priority.

Thank you.

Dear sir,

Please check all your tickets again. I answered them.

Thanks

Dear evocart,

Please check your ticket again, I answered it.

Thanks

OPENCART-8KCV356PBD hasn’t been replied to yet

how to add accordion faq page

Dear arpana,

If you create faq page in Catalog information, please edit that article, in url, you can see the article id. Then please use the link: index.php?route=information/information&information_id=YOUR_ARTICLE_ID

Thanks

i did not mean that – its a simple process i know…...we already created a page but we want accordion faq page.

Dear arpana,

<h3>Delivery</h3>
<ul class="yt-clearfix yt-accordion border ">
    <li class="yt-accordion-group">
        <h3 class="accordion-heading enable"><i class="fa fa-group" aria-hidden="true" />  Sed do eiusmod tempor incididunt</h3>
        <div class="yt-accordion-inner">
            <p>
            Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

            </p>    
        </div>
    </li>
    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable"> <i class="fa fa-briefcase" aria-hidden="true" /> Lorem ipsum dolor sit amet  elit?</h3>
        <div class="yt-accordion-inner ">
        <p>
            Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

        </p>
        <p>
            Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. 
            Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
        </p>
        <ul class="simple-list color-dark list-indent-left">
            <li><a href="#">Lorem ipsum dolor sit amet, consectetur adipiscing elit.</a></li>
            <li><a href="#">Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</a></li>
            <li><a href="#">Ut enim ad minim veniam, quis nostrud exercitation ullamco.</a></li>
        </ul>        </div>
    </li>

    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable "><i class="fa fa-image" aria-hidden="true" /> Ut enim ad minim veniam</h3>
        <div class="yt-accordion-inner "> 
            <div class="media media-content-img-left">
                <a class="pull-left" href="#">
                  <img class="img-responsive" src="image/catalog/logo.png" alt="" />
                </a>
                <div class="media-body">
                    <p>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</p>
                    <p>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</p>
                </div>
            </div>    
        </div>
    </li>
</ul>

<div class="divider divider--md" />

<h3>Warranty</h3>
<ul class="yt-clearfix yt-accordion  ">
    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable"> Lorem ipsum dolor sit amet</h3>
        <div class="yt-accordion-inner ">
        <p>
            Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
        </p>
        <ul class="simple-list color-dark list-indent-left">
            <li><a href="#">Lorem ipsum dolor sit amet, consectetur adipiscing elit.</a></li>
            <li><a href="#">Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</a></li>
            <li><a href="#">Ut enim ad minim veniam, quis nostrud exercitation ullamco.</a></li>
        </ul>        </div>
    </li>
    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable"> Ut enim ad minim veniam</h3>
        <div class="yt-accordion-inner">
            <p>
                Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
            </p>    
        </div>
    </li>
    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable "> quis nostrud exercitation</h3>
        <div class="yt-accordion-inner "> 
            <p>
                Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
            </p>    
        </div>
    </li>
    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable"> consectetur adipiscing elit</h3>
        <div class="yt-accordion-inner ">
        <p>
            Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
        </p>
        <ul class="simple-list color-dark list-indent-left">
            <li><a href="#">Lorem ipsum dolor sit amet, consectetur adipiscing elit.</a></li>
            <li><a href="#">Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</a></li>
            <li><a href="#">Ut enim ad minim veniam, quis nostrud exercitation ullamco.</a></li>
        </ul>        </div>
    </li>
</ul>

<div class="divider divider--md" />

<h3>Payment</h3>

<ul class="yt-clearfix yt-accordion  ">

    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable"> sed do eiusmod tempor incididunt</h3>
        <div class="yt-accordion-inner">
            <p>
                Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
            </p>    
        </div>
    </li>
    <li class="yt-accordion-group">
        <h3 class="accordion-heading disable "> consectetur adipiscing elit</h3>
        <div class="yt-accordion-inner "> 
            <p>
                Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
            </p>    
        </div>
    </li>
</ul>

Then please keep all html tags, only change text.

Thanks

Dear dmadeit,

Please check your ticket, we answered them.

Thanks

replied please check.

thank you

any answers?

Dear sir,

I fixed all your issues, please check your site again.

Thanks

i replied, please check.

thanks

Also is there limitation to changing product image size? additional image stays at 88×88 and product main image size is not changing by thumb image size.

Dear dmadeit,

Please configuration your images size again. You can refer:
http://www.smartaddons.com/documentation/faqs-videos-collection-about-configuration-on-opencart-theme/

Question 14. How to choose number products in every category page and settings image width height? See video: Click Here

http://images.smartaddons.com/Open-cart-theme/support/video-guide/product_number_in_page.webm

Thanks

yes but additional image on product detail page doesn’t go over 88×88.

Also please check my support ticket.

thank you.

And Product Image Thumb Size (W x H) is not changing anything.

It’s a very nice theme but too many problems. I first saw this in magento and Wordpress and the review was really good and support was really fast, because of that i choose this theme but…. i think i made a mistake… Please release the theme with updated fixes. Otherwise this is too much problem to going thru and takes long time to get it fixed. Theme has a lot to offer but has too many problems out of the box. Please check my comment and support ticket. if i dont get it fixed soon, i have to ask for a refund.

Dear dmadeit,

We are checking your ticket now.

Thanks

any ETA?

please check my ticket i replied and replied.

Dear dmadeit,

Please check your ticket again.

Thanks

replied check

i tried what you told me to do with lookbook but pin still disappears. didn’t even press save but it disappears. theme cache refresh bring back the pin but it stops at some point.

@magentech Please reply back and solve the problems. this is taking way too long time.

Dear sir,

Please check your ticket.

Thanks!

replied. check.

updates?

Dear dmadeit,

Please send your cpanel account in your ticket again, I can’t login with it.

Thanks

try again

Dear David,

Our developer is checking this issue, we will inform you asap.

Thanks

Please make sure check the product image size problem and lookbook pin error.

i can only see one ticket. where is my other ticket and how long this will take?

Dear dmadeit ,

We set your ticket as status ‘waiting developer’, we are checking your issue now.

Thanks

I’m asking the same question again and again. how long this will take? It’s been a 2 weeks.

i replied to your reply check again.

My client cant wait any longer i need this to be fixed now.

@magentech answer me

Dear dmadeit,

Please check your ticket again. About image product, please send screenshot what your idea? Because now the image is only displayed in 50% width of the page.

Thanks

replied.

also I’m getting this Warning: count(): Parameter must be an array or an object that implements Countable in /home/*/public_html/catalog/controller/extension/module/so_latest_blog.php on line 197

Dear dmadeit,

if(count($str_categorys) && $str_categorys != "")

if($str_categorys != "")

Thanks

cab’t find if(count($str_categorys) && $str_categorys != ””) inside catalog/controller/extension/module/so_latest_blog.php

Dear dmadeit

Please go to the file: \catalog\controller\extension\module\so_latest_blog.php

$num=(empty($str_categorys) || !isset($str_categorys) || !is_array($str_categorys)) ? 0 : count($str_categorys);
          if($num && $str_categorys != "")

if( $str_categorys != "")

Thanks

not working and this was already comment out

//$num=(empty($str_categorys) || !isset($str_categorys) || !is_array($str_categorys)) ? 0 : count($str_categorys); if($num && $str_categorys != ””)

Dear dmadeit,

You have to delete this code: $num=(empty($str_categorys) || !isset($str_categorys) || !is_array($str_categorys)) ? 0 : count($str_categorys);

and remove ’$num &&’ in the code: if($num && $str_categorys != ””)

don’t comment this code, only change it to: if($str_categorys != ””)

Please read the comment carefully.

Thanks

I don’t think you know your structure very well and i said it was already commented out (not by me). This was what i had in the file

//$num=(empty($str_categorys) || !isset($str_categorys) || !is_array($str_categorys)) ? 0 : count($str_categorys); $num=(empty($str_categorys) ) ? 0 : count($str_categorys); if($num && $str_categorys != ””)

anyways fixed.

Thank you and one more thing, please check support ticket.

Dear dmadeit,

We answered it. Please contact us if you need any help.

Thanks

Hi, is it possible to make vertical additional image Carousel ? looks like Carousel only works when additional image is on the bottom. or i’m missing something?

thank you.

Dear dmadeit,

Our theme doesn’t support make slide for vertical additional image.

Thanks

Hi, Found another bug, When you have custom field on account registration.

I get “Notice: Undefined index: profileimage in /home/crossstc/public_html/*/catalog/controller/extension/module/so_dashboard.php on line 75”

And profile image show broken image. it should show the placeholder.png as default.

new ticket number is “OPENCART-66ECYDFQ46”

Dear dmadeit,

$data['thumbUrl'] = $this->model_tool_image->resize($data['field_addimage']['profileimage'], $setting['display_logowidth'], $setting['display_logoheight']);

$data['thumbUrl'] = isset($data['field_addimage']['profileimage'])?$this->model_tool_image->resize($data['field_addimage']['profileimage'], $setting['display_logowidth'], $setting['display_logoheight']):'image/placeholder.png';

If you want upload image for customer, you need create a custom field with name ‘profileimage’

Thanks

I replied. please check.

Dear dmadeit ,

Please check our ticket again, I replied it.

Thanks

replied.

thanks

Dear dmadeit,

I fixed your issue, please check your site again. About price, our module so onepage checkout doesn’t support hidden price.

Thanks

Problem was not just one. please read my ticket carefully.

Dear dmadeit,

Please check it, I fixed all issues.

Thanks

custom field sort order is not working.

Dear dmadeit,

I shouldn’t remove the js code in the file: /catalog/view/theme/default/template/account/edit.twig

Please copy this file from Fresh Opencart again.

<script type="text/javascript"><!--
// Sort the custom fields
$('.form-group[data-sort]').detach().each(function() {
if ($(this).attr('data-sort') >= 0 && $(this).attr('data-sort') <= $('.form-group').length-2) {
$('.form-group').eq(parseInt($(this).attr('data-sort'))+2).before(this);
}

if ($(this).attr('data-sort') > $('.form-group').length-2) {
$('.form-group:last').after(this);
}

if ($(this).attr('data-sort') == $('.form-group').length-2) {
$('.form-group:last').after(this);
}

if ($(this).attr('data-sort') < -$('.form-group').length-2) {
$('.form-group:first').before(this);
}
});
//--></script> 

<script type="text/javascript"><!--
// Sort the custom fields
$('.registered-account .form-group[data-sort]').detach().each(function() {
if ($(this).attr('data-sort') >= 0 && $(this).attr('data-sort') <= $('.registered-account .form-group').length-2) {
$('.registered-account .form-group').eq(parseInt($(this).attr('data-sort'))+2).before(this);
}

if ($(this).attr('data-sort') > $('.registered-account .form-group').length-2) {
$('.registered-account .form-group:last').after(this);
}

if ($(this).attr('data-sort') == $('.registered-account .form-group').length-2) {
$('.registered-account .form-group:last').after(this);
}

if ($(this).attr('data-sort') < -$('.registered-account .form-group').length-2) {
$('.registered-account .form-group:first').before(this);
}
});
//--></script> 

Then go to admin >> Extensions >> Modification and click refresh button.

Thanks

how about ”/catalog/view/theme/default/template/account/address_form.twig”? We removed same script from “address_form.twig”.

custom filed sorting still not working.

Dear dmadeit,

Please try copy this file: /catalog/view/theme/default/template/account/address_form.twig from Fresh Opencart again. About edit.twig, after changed js code, please go to admin >> Dashboard and clear cache.

Thanks

Cache is not enabled. sorting still not working on “account edit” and “check out page”.

Dear dmadeit,

I see your site hasn’t update change code in frontend.

Thanks

It didn’t work so i revert back to original file. please check again.

Also how to make mobile view like “http://opencart.opencartworks.com/themes/so_claue/layout3/index.php?route=extension/mobile/home” is this done by module?

Dear dmadeit,

This theme doesn’t support So Mobile module. Did you buy this extension?

Thanks

no, i just wanted to know demo mobile site is done by so mobile module.

Dear dmadeit,

This theme doesn’t include So Mobile module now.

Thanks

I know it doesn’t include so mobile module. just wanted to know demo is done by so mobile module.

new ticket “OPENCART-4B5EE3HQ2N”

and custom sorting is not working.

Dear dmadeit,

I answered your ticket, please check it.

Thanks

please check “OPENCART-66ECYDFQ46”. I replied. thank you.

Dear David,

Thanks

replied check again. thanks

Dear dmadeit,

Please check it again.

Thanks

Hi, i’m back with another. OPENCART-7DR0C93370 thx

Dear David,

Please check your ticket again.

Thanks

please check again. thx

Dear dmadeit,

I answered it, please check.

Thanks

please check again.

thx.

and another problem “OPENCART-H628286AOT”

thx