Hello,

Please note that we don’t provide support for third-party plugins which aren’t related to Impreza. Contact WP Rocket authors and ask them to investigate the issue.

It works, thanks

Just more one thing, in theme options icons for edit etc are not working i just see BOX broken icon, any idea what is causing this ?

Clear browser cache and refresh the page.

Let me know if it helped!

Yes, works—thank you so much for your help and the swift reply. However, I’m sure you will agree that making customers code .htaccess files is not an ideal or elegant or impressive solution. Will a future Impreza update address the problem more completely?

We have plans to rework our framework to don’t reach the limit, but it’s rather a server-side limitation than Impreza issue. Usually, it appears on the Siteground hosting, and they also know about it and added this info to the knowledge base https://www.siteground.com/kb/502-error-elementor/

Let us know if you have further questions!

Very good, understood, and thanks so much for your help! In this case, the hosting provider (FYI) is GoDaddy.

Hi,

Provide your WordPress admin credentials via this contact form so we could check your site.

Thanks!

I did before 3 hrs ago, please check it website is live and effected

Hello,

We didn’t receive any message, please send your website credentials via this contact form: https://themeforest.net/user/upsolution#contact

Thanks!

Hello,

Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password) so our support guys could help you out.

Thanks in advance!

Hello Alex,

At the moment Grid has no such features. The “Menu Order” isn’t adjustable it’s shown as is. You can hire a separate developer to implement this feature for you.

Hi,

At the moment there is no such feature available, you can accomplish that with CSS code though, we created next workaround for you, assign image-rounded CSS class to the Image element, then append next code to Theme Options > Custom Code > Custom CSS:

.image-rounded img {
    border-radius: 50%;
}

Also, we’ll add this feature in one of the next updates. Cheers!

ok problem resolved: plugin wp snow effect disable – problem fixed

Hello,

You can set this interval via Grid Settings http://prntscr.com/lwjujq

Let us know if you have further questions!

perfect, thanks!!!!

Hello,

This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ so they could find a solution for you.

But please note that custom coding isn’t covered by our support scope so they will provide a solution when they have some spare time.

Thanks in advance!

Hello,

Provide your WordPress admin credentials via this contact form so we could investigate the issue https://themeforest.net/user/upsolution#contact

Thanks!

Hello,

• follow the ticket to receive notifications about the answers;
• to provide additional information, if it will be requested there;
• continue discussion, if you have additional questions related to the ticket

Thank you, we look forward to serving you!

Hi,

Try adding !important:

@media screen and (max-width: 1300px) {
  .l-sidebar {
    display: none;
  } 
  .l-content {
    width: 100%!important;
  } 
}

Let us know if it helped!

Now everything is working perfect! Thanks a lot for your help

Hi,

Go to plugins list in the dashboard and update WPBakery Page Builder to its latest version. If it won’t work, create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)

Thanks!

Thanks. So the issue the same… maybe it’s a code somewhere in your update, no?

Go to Theme Options > Advanced > Optimize JS and CSS size and make sure that all components are enabled there, then save changes and check again.

Let us know if it helps.

Problem with WP Rocket plugin! Solved now! thanks a lot again

Taking longer than expected. We’re continue on it over the weekend and will contact you on Monday with a link to the staging environment.

For now, thanks for the quick replies and have a great weekend.

Okay, will be waiting for your reply.

Thanks for the support, all works again.

Hello,

At the moment Cart element doesn’t provide this feature, you can create a new ticket as Feature Request, and if it will receive many voices from other clients, we’ll consider implementing this feature in one of the next updates.

Let us know if you have further questions!

It is a problem caused by another plugin. I’m going to troubleshoot more to see which one.

The problem plugin was the SG Optimizer plugin. I’m sure there isn’t anything y’all can do, but just wanted to let you know.

Thanks for the info! We’ll check what can be improved there.

Hello,

1. Impreza slightly modifies original WPBakert Page Builder, read this article for details: https://help.us-themes.com/impreza/plugins/vc/

2. The comment you’ve shared isn’t accessible, looks like some broken link. Can you describe your issue and provide us with some real examples, so we could replicate the issue?

Thanks!

Response from WPBakery Page Builder: Hello, There can be an issue if the theme is modifying the standard image element of the WPBakery Page Builder.

Latest Impreza update didn’t change WPBakery Single Image element ([vc_single_image] shortcode). Impreza uses its own Image element ([us_image] shortcode) if you want to use the Single Image element of WPBakery Page Builder, go to Theme Options > Advanced and turn off “Disable extra features of WPBakery Page Builder”.

Let us know if you have further questions!

Hello,

This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)

Thanks in advance!