23242 comments found.
is it possible to add a widget to inside of “header container” ?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks for your understanding.
I opened a support ticket the other day but have not heard back. I can’t change any settings on the backend and I have multiple errors on the frontend. In the backend I have a console error that reads:
“Uncaught SyntaxError: missing ) after argument list admin.php?page=ultimate-dashboard:2948”
On the frontend, I have many errors related to Ultimate Addons modules.
I use this theme on about 50 websites but this is the only one I am having issues with. Any suggestions?
Sorry I meant to post this on the Ultimate Addons forum but if you have any suggestions I’m desperately searching for answers.
Hi,
First of all Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and can you please share your ticket number with me here so I’ll highlight it to the Technical Support team for making it resolve asap on the top priority, because I have just looked into the support system and finds your last ticket was generated and resolved almost a month ago.
Thanks for your understanding.
Hello
a few styling questions I need your help:
1. As soon as I add two different items in the cart, the preview of the cart is splitted. If I hover over the minicart Icon the preview which opens has a scrool bar in the middle. How can this be removed? The Preview with two or more Items should look like the preview with one icon. 2. The Post Grid which I use on the main site on the button to preview 3 blog posts does not fit in the container. The text is cut of left and right. Any Idea how to fix this? thank you! https://www.tezen.euHi,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .cart_list {
width: 100% !important;
}
2. Please copy and paste the below-given CSS code to the page Custom CSS option and check your site after removing the browser cache.
.vc_gitem_row .vc_gitem-col {
padding: 10px 30px !important;
}
Thanks.
Hello,
thank you for the code. Both worked. Only with the 2. issue it is not solved on mobile. Do you have any idea how to fix on mobile?
thank you
Hi,
Please remove the second code that I gave you above and paste the below-given CSS code to Custom CSS and then check your site on mobile and desktop.
@media(min-width: 300px) AND (max-width: 768px){
.vc_gitem_row .vc_gitem-col {
padding: 10px 60px !important;
}
}
@media(min-width: 769px){
.vc_gitem_row .vc_gitem-col {
padding: 10px 30px !important;
}
}
Thanks.
Hello,
I am using Banner 2 on a page, I need to use Modal Box, when I use it, it should replace the Banner 2 hover effect, how to make this effect on Modal Box image, or apply Modal Box to a Banner 2 image in order to keep the effect and the Modal Box functionality.
Thanks
Hi,
Sorry to say that but this is not possible using Theme Options, you have to integrate those 2 elements with one another in order to make it works as you want and this requires Customization.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
I am sorry, but I cannot currently pay for this at this time. But I could apply a PHP code or a CSS code if you provide me with such.
Thanks,
Hi,
Sorry to say that but this is not possible as it requires huge Customization, It requires to merge 2 different elements and then set an algorithm for it as for your required needs. You have to contact Customization team.
Thanks for your understanding.
Hey guys quick question before I buy your theme: 1. Can I make this page as my home page? https://www.portotheme.com/wordpress/porto/shop1/product-category/electronics/toys/
2. Can I re-direct the clicks in the products to another website? I want to use your template to make something like this: http://ozgamefinder.com/ so I will link your template with mysql listing product, price, stock and URL of the product that will redirect to another site. Is that possible?
Cheers
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can easily make any page as your homepage by going into WP-Dashboard >> Setting >> Reading and select any page as your homepage from there as per your requirements and save changes.
2. Yes, you can make the same site, you just have to use/create the affiliate products, Please read more about it here: https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/
Thanks.
Very interesting thank you so much ! One last question: Can I upload the list of products using some sort of “export” function and uploading an excel spreadhseet? I have a list with 100k products, will not be able to enter them manually (and the image of the products will come from the original site link not from my site something like this: https://cdn.shopify.com/s/files/1/0014/8285/0398/products/f483edb96c9b7d4dd38957066e4aa9a9a49949a3_1024x1024.jpg?v=1545110981)
Is this possible?
Cheers
Hi,
Yes, you can use any CSV import export plugin for products. For the product images, sorry to say that it is not possible to get the image outside the WP site.
Thanks.
Hi, I have an error for demo importing, “Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.” But the system status is correct and not red error, I also used the alternative importing but it took me several hours and still failed.
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details and tell our Support team there that which demo you want to import so they will import that particular demo for you.
Thanks.
Hi, thanks for your reply. I use vps node for the site and no cpanel, can this work to resolve the issue?
Hi,
We have to check it, I recommended you to please contact us through our support system with your site WP Admin and VPS node details so our team will solve your issue.
Thanks.
Hello, 1-Is it possible to add text content(for SEO purpose) on the homepage using blocks or without coding? 2-Would it be possible to remove the Remove the H1 Tag from the Logo on the homepage so to make sure there would be only one H1 tag that will be attributed to the content we wish to write for the homepage . 3 Is it possible to add text content above and the bottom of the category page with or without coding? Thank you.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can add text content(for SEO purpose) on the homepage using blocks or WP Bakery elements easily as per your requirements.
2. Yes, you can easily remove the H1 tag from Logo by editing the layout.php file, After purchasing the theme please contact us so we will remove or change it for you.
3. Yes, The content above the category is the default functionality of the Theme, but in case if you want to add/write the content below the category page then you can also do it by using blocks.
Thanks.
hi check out page order your order section not able to visible showing blur and not able to clickable check below screen shot kindly assist me to resolve this issuse url : http://crafthuts.com/home/
Screen shhot – https://ibb.co/Yc5QPt8
QTY button not visible https://ibb.co/ssD4sYM
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
After i purchased porto theme, Am getting a response says, “please tell us correct purchase code ” when I tried to open the theme store through p-themes.com. kindly please provide helpful assistant.
Hi,
Can you please provide me the screenshot of the issue.
Thanks.
please provide a mail where I can attach the screenshot because i find it difficult to do so through this medium
Hi,
Please click on the support Forum button given above and create a support ticket and share you screenshots with your support ticket.
Thanks.
The footer widget menu links do not work. How could I solve it. ventodecor.com footer widgets
Hi,
The Footer on your site is coming from Appearance >> Widgets >> Footer Widgets 1,2,3,4. Please edit those widgets and change anything as per your requirements.
Thanks.
hi, the footer widget 1 includes text widget, includes below codes but not apperead in front. Also tried in as its html widget but same result.
Featured
[vc_wp_custommenu nav_menu=”96”]Menu
[vc_wp_custommenu nav_menu=”102”]
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check and provide you with the complete details with screenshots.
Thanks.
[Removed]
First of all, I’m glad you can answer many of my previous questions.
I’m using classic demo now, but my industry is machinery. I want to use portfolio as a page to show my machine. I have the following questions:
1. How do I change the name (including url, wp-dashboard, etc.) if I use the original portifio?
2. If I want my page to become “construction demo”, is it to recreate a new page and name it Machine?
3. How can I disable “live preview” button in portfilo page?
Hi,
1. You can change the name and slug of the Portfolio post type from Appearance >> Theme Options >> Portfolio.
2. Yes, you can import the demo on your site and change the page name to Machine easily. OR if you can send me the site WP admin login details through our support system then we will add the construction demo page on your site only and then you can change the page name to Machine.
3. You can disable the “live Preview” button from Edit the portfolio >> Delete the link from the portfolio link please see the screenshot: http://prntscr.com/ly86w1
Thanks.
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience, once your ticket will be resolved you will get the reply of your ticket and also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. I can’t separate main menu and mobile menu. I want to create a menu for main menu and mobile menu different from main menu. Please help.
Hi,
Sorry to say that but this is not possible using Theme Options, You cannot create different Menus for Desktop and Mobile version, In order to achieve your needs, you have to Customize the template as per your requirements.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com for paid Customization services.
Thanks for your understanding.
Hi , with the new update, the ”mini-cart” icon was lost only text ”CART” without icon, can you help? My site: undercarp.pl Thanks
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#mini-cart .minicart-icon, #mini-cart .cart-items {
display: inline-block !important;
margin-right: 10px !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thx for info , Ok I will pay for support thx a lot.
I have one more question. I can’t deleted text CART,, now I have icon + CART text 
Can You tell me where file I can find this text ?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
span.woocommerce-Price-amount.amount {
visibility: visible !important;
}
span.cart-subtotal {
visibility: hidden !important;
}
And also change the margin value as -30px into the previous code that I gave you, see here: https://pasteboard.co/HTaiuUp.png
And finally check your site after removing the browser cache.
Thanks.
Hi, i need a german translation of Porto theme. I tried the link which you posted a year ago, but it is not working. Can you send it to me please.
Hi,
Please download the latest German for Germany Language translation files of the theme from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> general and change the site language to German for Germany from there and save changes and finally check your site after removing the browser cache.
https://www.dropbox.com/s/jxenxf8yvh9v9x0/porto-de_DE.mo?dl=0https://www.dropbox.com/s/6ukvpzxocfd1uvy/porto-de_DE.po?dl=0
Thanks.
Hi, thanks for really fast answer. Do you have any other language translated as well? We are making multilingual website and are interested in French, Poland, Slovenian and Croatian for now. Do you have any of those as well?
Hi,
Yes we have, but for making the site multilingual you have to use multilingual plugin, Please read all about it here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Thanks.
Hi, thanks for an answer. So yes, we are already using WPML. What we need is the translations for German, Slovenian, Croatian, French and Polish language.
Hi,
Please download the required latest Theme Language translation files from below given links:
Slovenian (Slovenia):
https://www.dropbox.com/s/cduwm947rjlpia1/porto-sl_SI.mo?dl=0
https://www.dropbox.com/s/f0ln30j67fr4lrp/porto-sl_SI.po?dl=0
Croatian (Croatia):
https://www.dropbox.com/s/lkea4gsui6l7smp/porto-hr_HR.mo?dl=0
https://www.dropbox.com/s/l82yxhzkbv2sdhe/porto-hr_HR.po?dl=0
French (France):
https://www.dropbox.com/s/j3m4jnko8iok7fa/porto-fr_FR.mo?dl=0
https://www.dropbox.com/s/08txelkzfbqzxur/porto-fr_FR.po?dl=0
Polish (Poland):
https://www.dropbox.com/s/naevy0a2jvlv6uq/porto-pl_PL.mo?dl=0
https://www.dropbox.com/s/vdw4bdpk1gsf0jk/porto-pl_PL.po?dl=0
Thanks.
Hi, thanks for the files. So now we need to put those files into wp-content/languages/themes? If yes, how we then force WPML to scan from those files? In WPML we choose this option: Translate themes and plugins using WPML’s String Translation and always load .mo files as backup. Is this ok?
Hi,
Yes, you have to upload the files into the wp-content/languages/themes folder and about how to force WPML to scan those files, please ask to the WPML support. As you know the support policy that we only give our dedicated support for the theme related issues not for the 3rd party plugins.
I am sure when you asked the WPML support they will help you and give you the best solution. http://wpml.org/forums/forum/english-support/
Thanks for understanding.
How can I get update to the newest version for Ultimate Addons?
Hi,
Please download the latest plugin from the link given below and update it on your site: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Thanks.
Hi. In your comments you said that My PHP max_execution_time=30 is not a problem. That is the reason why I purchased your them. Well it is not working for me. I have tried installing this at least 5 times with no positive outcome. I need your help.
Hi,
Please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the Theme for you.
Thanks.
I have a problem install Porto Functionality., i have information ajax error. Do You know what it’s wrong?
Hi,
Can you please once try after deactivating the theme from Porto >> Theme License and then reactive the Theme with same purchase code again and then try to Install the plugin, hope you will not find this issue and if yes then please contact us so we will Install the plugin for you.
Thanks.
Hello, I have just updated to Woocommerce latest version (3.5.3) and Wordpress warned me about outdated theme elements. When will be release the new version of your theme compatible with Woocommerce 3.5.3 ? Thank you.
Hi,
I have just tested the latest Theme at my end with the latest version of WooCommerce 3.5.3 and it works perfectly fine with it, not a single templates is showing as outdated, Can you please make sure that you have activated the Parent Theme not the Child Theme and if not then please activate the Parent Theme and check your site after removing the browser cache hope you will not find an issue and also please once check your site after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
Thank you for your answer.
The website seems working properly. I use the Parent theme et there is no with third plugins (and I have cleared the cache), but I get the message on WP Admin that a part of the theme is outdated (a white and violet message box).
Hi,
Can you also please make sure that your WooCommerce database is updated same as the latest WooCommerce version you are using from WooCommerce >> Status and if not then please update it and if no then please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
The database version of Woocomerce is : 3.3.5. Is it the good version ? If not, WP did not propose me to update the Woocommerce database. How can I update it ? Thank you.
Hi,
Please contact is through our support system with your site WP Admin Login details so we will check and confirm and then tell you the exact solution for that.
Thanks.
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