777 comments found.
i have a problem with the website on moblie and the contact form , someone contacted me and told me to send credential but nothing happened still same problem , please help me
Hi.,
We have already replied your mail , please have a look. Here it is again
1) We have checked your site in mobile. your site looks fine. Please reload the site and check it out.
http://responsivedesignchecker.com/checker.php?url=http%3A%2F%2Falrahmamedicalgroup.com%2F&width=1400&height=700Note : It will look like mobile as it does on desktop by default? : it is not possible.
2 ) We have fixed the contact form issue. Please have a look.
Regards., DesignThemes Support.
hello, thanks for the good design quality but im facing alot of problem with the template its not responsive on mobile i want it as same as Desktop and the contact form is not working please help me
Hi.,
Yes , we are ready to help you.
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
hello, thanks for the good design quality but im facing alot of problem with the template its not responsive on mobile i want it as same as Desktop and the contact form is not working please help me
Hi.,
Yes , we are ready to help you.
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello! your resource for dummy files is not working, that the reason why people get blank pages (without dummy graphics) during demo import For example http://dummy.wedesignthemes.com/onelife/wp-content/uploads/2016/08/placeholder-4.jpg is not exist
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code along with your site credentials through the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Note : For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents to get the demo site like our demo site with dummy images.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea. http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hello,after demo content installed,the images quality are not good.Please help solve,thanks
Hi.,
Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
Good evening,
I have an issue with one website with the theme “OneLife”, but the website is very slow. There is something that pushes the hosting CPU up to 100%. We tested the website on another hosting; I deactivated all plugins one after another, but the situation persists. Is there any incompatibility with the WPML plugin? I have another site with the same theme and I do not have the same problem. Also, I would like to know if it is incompatible with the following plugins: Yoast SEO; WPBakery Page Builder; WP Google Maps; W3 Total Cache; Subscribe2; Smush; Slider Revolution; Responsive Google Maps; GDPR Cookie Consent; Force HTTPS; Contact Form 7. The version the theme is 1.8. The version the WPML Multilingual CMS Plugin is 3.8.4. The version the WPML String Translation Plugin is 2.6.3. Do you have any idea what the problem might be? Thanks.
Hi.,
Sorry for the inconvenience cause ,
Our theme is compatible with Yoast SEO, WPBakery Page Builder, W3 Total Cache, Smush, Slider Revolution, Responsive Google Maps, Contact Form 7 , WPML plugins .
And can you please activate WordPress default theme and check out the CPU storage issue. If still it causes the same issue then it is quite related to hosting server , else kindly send us your cpanel details so that w will have a clear look from our end.
Regards., DesignThemes Support.
Hello, thank you for quick reply. I activated WordPress default theme and the cpu seems to be fine, without problem. So I think it will be some incompatibility with the theme. What information do you need to send about the cpanel? Thank you very much. Best regards.
Hi.,
Kindly, send us your WordPress admin login and CPanel login credentials ( with your hosting server login ex:Godaddy )through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, I already sent. I’m waiting for an answer. Thank you very much. Best regards.
Hi.,
We are checking on the issue. Will let you know once we fix it.
Regards., DesignThemes Support.
Hello, Anything new? Were you able to identify the cause? Thanks, Best regards.
Hi.,
When we have checked your cpanel , it does not reached the 100% usage of CPU .
http://prntscr.com/mgthe2 , http://prntscr.com/mgthknHello, the CPU reaches 100% when there´s too much traffic. For example, when we access by mobile and desktop, at the same time.
Hi.,
We have view your site in desktop and mobile simultaneously ., but still it working fine
Ref : http://recordit.co/nhn4RVfiUk
Can you please share details when you have met there high traffic ? so that we will have a clear look from our end.
Regards., DesignThemes Support.
Hello, I have 2 open support tickets/issues on your support site that have not been answered in 2 days. I hope that you can support me tonight/today. You are always very responsive, and I worry when I don’t hear from you. Thank you.
Hi.,
Sorry for the delay , we were leave for the past 2 days due to local holidays.
We have already fixed the issue , please have a look.
Regards., DesignThemes Support.
That’s no problem; your support is superior and I get worried when I don’t hear from you. I hope you had a nice holiday! Thank you for your help.
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hey my contact form is not sending me data like messages or phone numbers could you please help me out how to configure the tags.
can someone reply please
Hi.,
Sorry for the inconvenience ,
We are ready to help you . Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi! After updating to WP 5.01 Visual Composer is not working, please help.
Hi.,
It sound like you have not been using our updated theme version 2.2 , so kindly update the theme and check out the issue .
Ref : http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/
Regards., DesignThemes Support.
Hi, update didn’t help. I think it’s WP Bakery problem, it doesn’t show up while editing sites.
Guys it works, thanks!
Hi.,
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!Have a look at the video for the rating process.
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hello, After upgrading wordpress to version 5, i have noticed an issue with the menu sub-items that are not showing anymore. Moreover, if the loader animation is on the website is stuck at the loader. Any idea of the issue?
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello.
We have purchased your theme a time back and we get the following errors bellow in our console : https://imgur.com/P08pCRK . Also here is the refer points that this errors have : https://imgur.com/jqBT7K5 .
Also when we checked your theme we saw a menu (single procedure nav) that was on the left side inside the “procedure section”. It was looking good for 5 or 6 titles , but we have more for that anchor section. So here comes the problems. As you can see on this image : https://imgur.com/8WkyLWe , the red highlited section is not even scrolable , if someone wants to see the whole section , and also some anchor links are cut out of the screen.You might think see the section in a high resolution , (like 1920×1080) screen but the problem persists in smaller devices. The user has to zoom out to see the whole section. Surely that was not clarified to your theme demo. Here is the video with the problem on smaller devices , like laptops , in order to give you an example : https://www.useloom.com/share/163c54a033a344d980d210cf542f2c33We also refered to that issue again , but the solution didn’t solve the problem. We didn’t want from you to just make the font size smaller. We want to have a scrollable menu , or at least a proper menu that dose not fit only 5 or 6 anchor links . So , any thoughts for the problems above?
Hi.,
We can’t login to your site – http://prntscr.com/lxay32
1 ) When we have visaed your site console it displays error in the third party plugin – http://prntscr.com/lxaxmc
2) Just add this css code in Dashboard > Appearance > Onelife Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
ul.dt-sc-vertical-nav > li > a { font-size: 16px; }
Please refer the video : http://recordit.co/qLwr7dsGTK
3) We can’t login to your site – http://prntscr.com/lxay32
Hello,
Now you can login with the same creds. that where given throught the email.So if you please be kind and check again now.And delete the photos above .
1) You refer too warnings and not the errors. IN the same picture you send it me we get the “animonscroll” error. Also you use firefox. Test it on Chrome also. We use chrome and we get the errors.
2) Here is a new video: https://www.useloom.com/share/839ee4004d654da6988d4cb6f4ed999d I used your Css.The same css was sended by another member of you support in email, with only one change. Font-size:14px. Even with font-size 14 px they are so small that are not even user friendly and also not readable for him. So to be more exact. This happens in LAPTOP RESOLUTIONS THAT ARE 1366 width. ALSO BELOW THAT RESOLUTION THIS ALSO HAPPENS. So please don’t send me another video from a screen that is 1920×1080 resolution.
3) Try again.
Hi.,
1 ) No ,we are referring that animation scroll error which is placed under the third party plugin http://prntscr.com/lxdt9a ( Named as Simple Masonry Layout )
2) and 3) Please check Responsive View :
http://responsivedesignchecker.com/checker.php?url=http%3A%2F%2Fandreasioannides.com%2Fservices%2F%25CE%25BB%25CE%25B9%25CF%2580%25CE%25BF%25CE%25B1%25CE%25BD%25CE%25B1%25CF%2581%25CF%2581%25CF%258C%25CF%2586%25CE%25B7%25CF%2583%25CE%25B7%2F&width=1400&height=700Thank you, we look forward to helping you!
Hello,
1) Ok we will check it out from here.
2) and 3) To be more spesific again. Please use this link that i send you : http://andreasioannides.com/services/breast-augmentation/ . Don’t send me another link . This one has much more in the left. AND to be even more exact the resolutions that are very bad 1280×600 and also 1366×768. What i want from you guys is to check this and make it possible for ALL THE RESOLUTIONS BELOW this to be also correct. DON’T CHANGE ANOTHER SERVICE. DON’T send me another link .This can really go to a loop if you keep randomizing the answers you send us. Don;t know what else to say .
Best Regards, Efstathios Efstathiadis
Our support team is processing your request. We will update you as soon as possible.
Hi.,
Thank you for contacting us.
Just add this css code in Dashboard > Appearance > OneLife Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
@media only screen and (max-width: 1280px) { ul.dt-sc-vertical-nav li a { font-size: 12px !important; padding: 5px 10px 10px 0px !important; }
@media only screen and (max-width: 1366px) { ul.dt-sc-vertical-nav li a { font-size: 12px !important; padding: 10px 10px 10px 0px !important; }
Note: You can change the font-size and padding value as per your need.
Thank you, we look forward to helping you!
Hello and Happy new year.,
Ok. We did add the code. The error persist. Nothing is happening. The width is still the same . Also i noticed that you didi a media querie with a max-width , but the first querie (1280 px) is ignored by the computer because you made another querie for 1366. px. So as i understand 1280 px are included into the max width of 1366. Please for the last time .I don’t know where yoi test it and you see that it is ok , really.All i see is some CSS that makes no sense .SO FOR THE LOVE OF GOD can we solve the problem ? So once again and i hope for the last time : TEST PAGE : http://andreasioannides.com/services/breast-augmentation/ . The widths are the same as said above.If you need to see the videos above to figure the problem , they are also above. Please please PLEASE give me a correct solution. I really don’t know if i say something wrong.Or give wrong information but you have access and you can see the problem there , that persists.
Also in the breadcrumb , on the procedure pages,i have some procedures that are in more tha one categories. But when i click into a procedure,the only category that appears is the last i clicked and not all the categories that this procedure has. Why is this happening ? Can all the categories been displayed in the breadcrumb ?
Hi.,
It seems that you have changed the login details of the admin area.
We cannot login now.So send your updated login details. http://prntscr.com/m2xrop
Ok the login is the same now.Try it and let me know. If you have problem we must speak in private mail to send you new password.
Hi.,
We have made the changes as per your needs. http://andreasioannides.com/services/breast-augmentation/
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Hello again,
What about breadcrumb in procedure pages? Ι sent you an issue 3 days ago.
On the procedure pages,i have some procedures that are in more than one categories. But when i click into a procedure,the only category that appears is the last i clicked and not all the categories that this procedure has. Why is this happening ? Can all the categories been displayed in the breadcrumb ?
Please see the video below
https://www.useloom.com/share/1b50c3104563473bac5ca0206ef5ff34Hi.,
Get into the file path /wp-content/themes/onelife/functions/register-functions.php at line number 407 ( Approx ) modify the code like the screenshot ,
Ref : http://prntscr.com/m404fv
Code :
if (!empty($cats) && sizeof($cats) > 0 ) {
foreach ($cats as $key => $value) {
$breadcrumbs[] = $value;
}
}
elseif(!empty($cats)){
$breadcrumbs[] = $cats[0];
}
Regards., DesignThemes Support.
is the theme support RTL ??
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme supports RTL languages. And it supports multi-languages, in default, our theme comes with English language, you need to translate the theme in to your language.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello!
I have a question for you. My client is ready to sell products on her site, and when I installed WooCommerce, I am receiving a message that portions of the template are out of date, and I need to update the template.
Do I need to pay for more support to obtain the latest version of the site? Also, I had a lot of tweaks done to the site (by you), (the way the navigation displays and a few other items). I am not sure that if I update the site, the changes will be overwritten?
Thanks, Erin
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Thank you.
Hi Erin.,
The issue has been resolved. Please have a look.
Regards., DesignThemes Support.
Hi.,
Home Revolution Slider is not working, and after demo data imported images are not showing in Media.
kindly respond with appropriate solution
Hi.,
Make sure you have imported the demo via unyson plugin , if not kindly import the demo via unyson and check out the issue .
Ref : http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
We have in the same process, but it’s not working out. we share the credentials with you kindly check it out and fix the issue ASAP
Hi.,
We have installed our new version , but we can’t import the demo it causes the below issue .
http://prntscr.com/luasigSo , kindly contact your hosting team regarding this issue.
Regards., DesignThemes Support.
hosting side issue done can you install theme & demo data
Hi.,
It seems you have already imported the demo properly , now slider also working fine. Please have a look.
Regards., DesignThemes Support.
Hi, Theme Installation success but Images are Pixelated, and home slider shown different Colours. Please check and solve this issue
Thanks
Hi.,
Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
Hi, where do I find the css custom page to edit all the template extra class colors that appear on the visual composer.
Hi.,
Thank you for contacting us.
You can add custom CSS rules for exact Page or Post. In the Page or Post edit window you will see CSS button on the right top side above WPBakery Page Builder window, click it to open form where you can place custom CSS rules for this particular page or post.
Please refer the screenshot : http://recordit.co/uXKzSP5Sio
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Hi, thanks for the reply.
I dont want to add more custom css. All I want is to change the already set extra class that exist on my demo. Like those extra class on the visual composer items.
Hi.,
Just add your css code in Dashboard > Appearance > Onelife Options > Layout > Custom Css & Js > Enable Css > Yes > Paste your css code inside the text area > Save All.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
I need the style.css page WITH the css code name from the demo. Writing inside onelife panel doesnt change anything on my site.
Thanks
Hi.,
Can you please share some screenshot , where do you want to change the color . So that we will help you better.
Regards., DesignThemes Support.
Hi, another thing: on the contact page, my google maps styled wont work. do i need to authenticate or something? also, how do i change to my address. there is a specific way to put my infos?
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for updating the Google maps api key error.
http://wedesignthemes.com/support/knowledge-base/google-maps-api-error/Kindly watch the following video to get a clear view about change the map location.
http://recordit.co/FB33u3y9wcIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
i want to use the backend editor of wpbakery to layout my pages… i can only access the front editor of wpbakery. how can i activate the backend one.
Also my content is not importing the whole demo website, I am only getting a few pages with virtually no layout
Hi.,
If you are looking for basic installation and setup then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Note : You have to update the visual composer builder for backend editor issue . When you have share the login credentials we will update it .
Regards., DesignThemes Support.
Wordpress 5.0 update issues? Please advise.
Hi.,
We are working in theme update . But hopefully our theme working fine in Wordpress 5.0 excerpt visual composer . So you have to update the plugin .
We have sent updated plugin to your mail ID chris@scottwebmedia.com please have a look.
Regards., DesignThemes Support.
Is there a plan to update the Theme in the near future? Personally, I am experiencing slow speed after installing Woocommerce and other additional plugins.
Hi.,
Thank you for contacting us.
We will check the issue and update it asap it has the issue as you mentioned.
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Kindly refer the below link for how to fix Leverage browser caching issue.
Refer : https://technumero.com/how-to-leverage-browser-caching-wordpress/
And kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings
https://www.youtube.com/watch?v=psoQQYGEqi4If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
Hello There, I want to remove to top button. how is possible ?
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hello I am trying import Main revolution slider, but getting error “Error: Incompatible Archive.”. I have tried to import to both; zip and text file but its not working. Please let me know how to fix this. May be the exported file is corrupted.
Hi.,
Thank you for contacting us.
Sorry for the inconvenience, Here is the rev_main_slider slider export file. Please import the slider export file (rev_main_slider) from Dashboard > Slider Revolution > Import Slider option.
https://www.dropbox.com/s/9sz5nss7862imxv/fixed.zip?dl=0 https://www.dropbox.com/s/j8jr93idn9gperm/Rev_main_slider.zip?dl=0 https://www.dropbox.com/s/j8jr93idn9gperm/Rev_main_slider.zip?dl=0If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
