7928 comments found.
Hi, very much interested in your woocommerce theme, however I have some pre-sale questions to help me decide if this will work for us:
1) Any reason why Quick view is not integrated by default? One would assume this is one of the most common features of e-commerce themes and something that provides great user experience and makes browsing the site efficient for visitors.
2) Are there any limitations for customizing the theme with elementor pro? In order words, if I have elementor pro license, are there any restrictions on what theme elements or page layout that can be customized?
3) Are there any issues with disabling/uninstalling visual composer and strictly using Elementor?
4) Can I use other slider plugins like Smart slider 3 instead of Slider revolution? Slider resolution significantly increases page load time and so we would like to avoid using it on our projects, if possible.
thanks
Hello there,
Thank you for your interest in our theme. To answer your questions :
1. Quick view is provided by various plugins. Our theme is compatibility with YITH Quick View Plugin : https://wordpress.org/plugins/yith-woocommerce-quick-view/ which you can use.
2. We do not have Elementor Pro but we’ve tested with the free version of Elementor and there are no known issues. You should be able to use it without any issues.
3. The theme is not dependent on any page builders. You can disable Visual Composer and use only Elementor.
4. You can use Smart Slider instead of slider revolution. However you’ll have to build the home page sliders yourself.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Special Offer ! How to change product !
Hello there,
Thank you for purchasing our theme and for reaching us. You can change the product from the options in the page. Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#deal-and-tabs-block
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello there,
May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
I’m a freelancer. I was asked to customize the theme to the needs of the customer. I can’t find a way to do it.
I understand. Please ask your customer for purchase code and email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the purchase code.
Thanks, Ibrahim
Hello! How to change link of logo to a custom URL?
Hello there,
Thank you for reaching us. Please add this custom PHP code to your child theme’s functions.php :
function electro_header_logo() {
$header_logo_src = apply_filters( 'electro_header_logo_src', get_template_directory_uri() . '/assets/images/logo.png' );
if ( ! empty( $header_logo_src ) ) {
ob_start();
?>
<div class="<?php if ( current_filter() !== 'electro_header_logo_area' ) : ?>header-logo<?php else: ?>header-site-branding<?php endif; ?>">
<a href="<?php echo esc_url( home_url( '/' ) ); ?>" class="header-logo-link">
<?php electro_get_template( 'global/logo-svg.php' ); ?>
</a>
</div>
<?php
echo apply_filters( 'electro_header_logo_html', ob_get_clean() );
}
}Once you’ve pasted replace the href of anchor tag with your custom URL.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, I pasted and replaced like this:
function electro_header_logo() {
$header_logo_src = apply_filters( 'electro_header_logo_src', get_template_directory_uri() . '/assets/images/logo.png' );
}if ( ! empty( $header_logo_src ) ) {
}but, there is no result. You can check it on this link http://shogun.mimacdoo.rs/
Instead ’/’ I wrote ‘http://pletisanak.com' Is it ok?
Hello there,
Thank you for reaching us. The code you’ve pasted does not display properly in the comments. Please use gist.github.com to paste and share code.
Thanks, Ibrahim
Here is the updated code : https://gist.github.com/seoskiturizam/c889087a7da740cffde279e39d8fd2c3#gistcomment-2799346
we get error when doing token input
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify what is the error you get ?
Thanks, Ibrahim
How to make the theme RTL ?
Hello there,
Thank you for purchasing our theme and for reaching us. There are no separate steps to make the theme RTL. If you set your website language as one of the RTL language, RTL styles will load automatically.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Why do not you answer my questions?
I’ve answered your questions. Please check.
Hello! Can you confirm please on your theme? Client ask the requirements to website: - HTML 5 , CSS3 for all elements - JQuery latest version must - WP theme on Bootstrap framework - Images substituted by CSS-analogs, - use of sprites - compatible to HTML и CSS validation https:// validator.w3.org/ и http://csslint.net/
If we use Electro can we succeed then?
Thanks Mike
Hello there,
Thank you for purchasing our theme and for reaching us. We do not use sprites anywhere but it satisfies every other requirement.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hello there,
Thank you for purchasing our theme and for reaching us. Please unassign the static block in Electro > Shop > Shop Page Jumbotron. You can also unassign at category level by editing the category.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, When I search with SKU on the nav bar, I did not get any results…
Hello there,
Thank you for purchasing our theme and for reaching us. The search feature used in our theme is WooCommerce’s default search which is built on WordPress’s default search. WordPress’ search is very basic and it searches only product titles and description. It does not search through attributes or SKU. You’ll have to rely on third-party plugins for advanced product search. My favorite search plugin for WooCommerce is Algolia ( http://algolia.com/ ) . It returns relevant and faster search results than any other plugin I’ve used.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, here is my product page and here I can see my price label http://prntscr.com/lyyxn8.
But on another page (frontpage, archive, category and shop) I don’t see the price label. http://prntscr.com/lyyyin
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Hello. I noticed that the discount icon does not calculate for WooCommerce Composite Products https://zoom.rs/proizvod/komplet-motora-za-klizne-kapije
Hello there,
Thank you for purchasing our theme and for reaching us. Unfortunately we do not have access to the composite products plugin. If the plugin developers give us a formula to calculate discounts of composite products, we can add that for you.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
How to import theme settings.
Hello there,
Theme settings are imported when you do one click demo import. You can also find redux-options.json file in your assets/dummy-data folder.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Add to cart option does not appear
Hello again,
Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.
Thanks, Ibrahim
Hello there,
What pictures you are referring to ? Please clarify. We are closed for the holiday season and would reopen tomorrow until 28-Dec. We are closed from 29-Dec to 1-Jan.
Thanks, Ibrahim
Your theme takes 20-30 second to load for me Do something for it! change the material design, its way too slow
Hello there,
May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Hi,
I was wondering if there is a way to lower the number of js files requests for Electro.
There are about 51 css and js requests according to gtmetrix or pingdom.
This affects the loading speed. Maybe remove some scripts that are not used based on the site etc.
Is there a documentation for the js files and where they are enqueued, so I can check and remove the ones i do not use?
Thanks a lot
Hello there,
Thank you for reaching us. The theme loads only one JS script. The other scripts come from WooCommerce and other plugins like slider revolution, Visual Composer, etc. You can disable the plugins that you do not wish to use.
However you can use a plugin like WP Rocket which would combine and minify JS files into single files.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
I want to add 300 words contents in home page any section. But homepage does not show the Visual Composer in normal mode.. Please see attached screenshot…
https://www.dropbox.com/s/i7md5cnpw0xtz41/WPbakery%20screenshot.jpg?dl=0Any update?
Hi Ibrahim, you did not reply up till now. I am waiting… 
Hello there,
Thank you for reaching us. Apologies for the delay in reply, we are closed for the holiday season and would reopen tomorrow until 28-Dec. We are closed from 29-Dec to 1-Jan.
To answer your question, have you updated the theme and Visual Composer ? The latest version of Visual Composer installs classic editor which you are required to use if you wish to continue to use Visual Composer.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
I am using WPBakery Page Builder Version 5.5.5 and Electro theme version 2.2.4
If I update does it affect on my current website data? After update does it show Visual Composer/WPBaker Backend Editor?
Hello there,
Thank you for reaching us. You will not lose any changes that you did not make to .php or .css files. If you made any changes directly to .php or .css file and you are not using a child theme, you’ll lose your customisations. You’ll not lose any data though.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
thanks problem solved 
Hello,
I can not display the submenus on the mobile version, how can I please? Here is the link : https://we.tl/t-9vZ2PK6Jn1
Cordially
Hello there,
Thank you for purchasing our theme and for reaching us. Please make sure you’ve assigned a menu to Off-Canvas Menu in Appearance > Menus > Manage Location for the menu to work in mobile.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
hello, my problem is fix thank you so much
How do I get rid of the block box, in the value of the day in the edits that I made? As in this picture https://ibb.co/yPckttG, thank you
Hello there,
Thank you for purchasing our theme and for reaching us. Unfortunately I am unable to open the link you’ve shared. Please check.
Thanks, Ibrahim
